Kaya Skin Clinic Complaints & Reviews

I paid for lower face laser treatment 21/2 years ago, at the start of the treatment my facial hair on the side of my face but after almost 10 sitting the hair has increased and become denser, MY FACE IS RUINED, i can't wax the facial hair nor bleach it, the doctor at the bangalore phoenix kaya central Dr Veena has made me do tests worth 8000, all have come clear i do not have any hormonal imbalance or PCOD. its a harassment to the extreme, i do not want any more sitting but a full refund plus reimbursement for the useless tests that they made me do .

Regret the day i decided to get full body laser hair removal from kaya. Initially before the session they seemed to be very polite that no reaction or side effects arr there and it is all safe. I got my second session done on 15th january 2019 from preet vihar branch and since then i am reaction and marks on all my body. I went there to show that and then they prescribed me some medicines but still no improvement is there.
I mailed this complaint thrice and still did not get any quick revert. They all are so unprofessional that instead of getting me treated they just told me it doesn’t happen generally but happened in my case. They are not even ready to apologise that it happened die to their negligence and some fault. I am suffering from about two months and i am not even able to wear what i like as i am having marks. Instead of compensating for the same and getting it treated, they are asking me to get some other services for the amount that i paid to them. They are not even ready to atleast pay the amount that i deposited as i don’t want any further sessions from there. I will never recommend anyone to get any services from kaya.

As from d beginning of session no such improvement been seen on my face neither on my hair.
Huge investment made by me which i requested for installments but forced by kaya people to make it at once.
Now after raising my voice two times, i 've been suppressed by them telling their own dermatological terminology to me.
I feel like cheated.
I request now u people to refund my money back, otherwise i have to go through other route for justice.

Hi, I m Uma I hv a complain about Preet Vihar customer care manager ""Bhawna"" she is very rude and money sick lady. I have taken laser services for arms, bikini and under arms, peeled, facials etc. I didn't use my service for 2 yrs as I was in the city. Now they don't entertain me well. They always say that the settings left are expired on the day of booked appointment. It happened twice. Bhawna os not at all customer friendly, always come up with excuses. They don't take actions on the stop. They are asking me to take a new package by making me face delay for my previous settings. I am highly disappointed. Need a resolution. My email is [protected]@gmail.com, expecting an answer asap.

I had undergone filler treatment for under eye sunkeness hollowness.. Completely dissatisfied with the results visited the clinic day after the treatment to which the area manager assured me to wait for fewdays and if the results are stillnot visible she would provide the filler treatment again at her own expense.
Completly flipping after 10days she refused to accept what she promised.
This has been the worst experience ever. Will never visit kaya ever!!!

I was advised q switch, which was totally useless, exhorbitant amount was charged for six sittings with no significant improvement, also i was not informed of the option of four sittings, by parul who had attended to me. Total waste of money and fooling customers.
I had visited the clinic at ambience mall vasant kunj and the staff didnt bother to mention about alk the treaments. I was speaking with parul there, who just told me about this treatment which was for 21, 000 and not a single treatment costing less was told. Even after paying a huge amount, there has been not even 1% change on my face.
I need my compensation for this else im going to take higher measures.

Why did you guys suggest me to go for pain free laser when you want me now convert to ndac? Just because you can get more money?
I was not informed that at kukatpally, you don't have pain free laser and even prp. But you made me to pay for it.

Instance1- they booked a slot at kukatpllay and made me to go to banjarahills who dont know anything
Instance2- they said they booked an appointment at banjarahills. After taking a leave from office to get the services and go to another branch, they say there was no appointment booked. On top of it employees there were extremely rude. You are expected to be quite even after all this #

Everytime i have to go to hell to get an appointment, it feels like i am begging
I end up getting waxing done and wait for hair to grow and the cycle repeats

Now they say, why don't you convert to the lower package which is available with us?

Then i call customer care, they are even worse! The moment they start listening and realize i called to complain they are disconnecting

Tell me now what should i do?

Yesterday it's a big mistake, i visited kaya clinic city center for basic facial with extraction, and made an appointment at 6:45 for the following day.in the afternoon the next day i received a call from the clinic asking me if i want to come earlier around 2pm as they have available slot to do the facial but this timing wasn't suiting me. At 5:55pm again i received a call from the clinic asking me to rebook my appointment for tomorrow in qurum branch because apparently they have issue with the machine and the doctor availability. I beleive that they were just running late and trying to remove my appointment to not to work overtime.
By then i already left my work earlier to attend the appointment.
Upon the arrival at the clinic i waited for an hour to be taking care of.
After a long wait the practitian told me that she could read my skin, she told me that the treatment at 40 omr was not good for me, as i have dry skin i should go for the one at 60 omr so she started the treatment and at exactly 8 past 5 minutes she stopped the procedure and telling me that i'm having skin reaction to her recommended product and that i should come back the next day to see the doctor.
Result as they planned i didnt get the treatment done i am back home with no skin reaction of any kind and i wasted almost 3 hours of my time. She also told me that maybe my skin was not good to do any facial treatment like it was my first time treatment. Of course not but usually i am using a profesional company belo medical group.
I highly not recommend this clinic.

Hi,
My name is anju,
I have taken the full face and underarms laser 6 session package. 5 session has been finished but i don't see any decrease in hair growth (You can see the pictures taken by them). Due to face laser treatment, i have developed pimples on my face. At the time of purchasing of the package, the receptionist and doctor said that after six-session you will need a session in either in 6 months or in a year. Now they don't have any answer, why growth is increased? Doctor every time tried something new but still not getting any result. I have paid around 33000 but still did not get any result. Please help me out with this problem. Please don't make fool of customer and there hard earned money. I need result otherwise my compensation.
My mail id [protected]@gmail.com, ph: [protected]

Sold package to me promising that the points do not expire and can be used throughout life for any service in the future.
All points have expired within one and a half year of purchase; the company says they sent messages and so they are not liable to keep up to the false promise they made while selling the package.
I have been enquiring since i received the first message; assuming that it is some system issue as i trusted the clinic manager who had sold me the products; but it turns out that this company is a fraud and gives no hood to what the clients concerns are nor do they take any responsibility for the services they give.

Since i have taken the sessions i have raised concerns about the quality of the sessions a number of times, but no one gives any answer no one takes any effort to help.
I have taken 5 sessions for full body and still i have no result, due to the fact that each session that was booked for 4 hours was finished ina hurry in 2, 2.5 hours. At first i was not aware but in a month when i realised that some patches were not done etc and compained they told me to take another session.
They made me waste my sessions because they did not do their job well.
And now they have also taken my points.

Rubbish company, fraudulent promises, zero accountability, zero customer care.

I recommend kaya no noone and will raise this issue on social media as much as possible to ensure this company is sued with a class action for making such a joke out of its clients.

I visit kaya regularly. One of my session which was scheduled on 29th novbut because i was out of town i couldnt avail that
Since 15th jan i am asking them for this last session but they havent arranged yet
Also my last left session is for bikini but my sole purpose for taking kaya session was to reduce my facial hair (Which has apparently not been reduced yet even after taking maintennace sessions)
Now i want to convert my bikini session to face (Which means side logs, upperlips and chin) where as bimla from kaya galleria told me that i can't take chin because in face only side logs and upper lips will be covered.
I know that my face nearly takes about 40-50 mins where as bikins takes nearly more than 2+ hrs.
Still they aren't allowing me to take face session instead of bikini.
I definitely think it's unfair and they only want to gain unncessary money instead of looking at the requirement of your client.
This is definitely something expected from brand like, kaya.

I wanted to do facial hair reduction treatment. Staff told me the is some offer going on go for full body. I took the advice. I had only two sessions and now they are saying only 1 is left whereas i was promised 6. Wat is use of investing lakhs of amount over the yrs where they are just fooling and cry for. Giving apointment
They first cry out for appointment then make the work so slow nd kill our time. Also the is no female doctor at kaya adhyar clinic

The clinic at galleria market gurgaon is only concerned about meeting their sales targets and cheating and misguiding their customers. The clinic managers (Kavita and chanda) are also of no help. They only know how to make money. I had paid full amount for the package but later in between the sessions i was informed that there is a pending payment and without clearing the pending payment i cannot consume those sittings. It happens with me twice. I had to pay unnecessarily extra money. Even after paying extra money my packages were deleted. I have no option left other than filing dispute with the bank and taking legal action against them

I have been using kaya service for quite sometime now. However, on tuesday 19th december, during the peel service, which has some acidic ingredients, left multiple scars on my face. This is absolutely not acceptable. They tried to give some medicines / ointments when i visited them the next day, but that does not take away the gross negligence of the doctor and the unit on that day.
Now these scars will go with time, but i want heavy compensation from kaya so that they improve their internal processes accordingly to bring in better control and training of their staff.

I had visited kaya skin clinic louden street kolkata. Betucian vishali singh was there to take my session, she was behaviouing with me very casual, like her friend not a client, even she is using tum to address me her behaviour was so much casual towards me, even she forgot to apply mask by the end of session, she applied it after my reminder. After the session i had asked for feedback book she told me that u will got link through message and there you can give your feedback, but i didn't get any link.
Please trend your betucian to be professional and polit towards client, i am visiting kaya from last 7 year and except a good gesture from all of your employees.

Archana

I underwent full body laser treatment and paid 1 lakh for the same. Instead of hair reduction my facial hair has increased and skin texture has deteriorated.
Earlier i had flawless skin and now there are rashes and acne. I have undergone more than 20 sittings for face and the facial hair has become thick specially in chin area.

I feel cheated and regret that i chose kaya for this service. Either i want my money back or provide alternative solution. My email id - abacus. [protected]@gmail.com

I want to share my experience with kaya clinic, pacific mall, subhash nagar, delhi

I visited the centre on 17 nov after taking a web appointment. I was interested in taking laser hair removal treatment for upper lips. The centre manager, paramjeet quoted a price of rs. 12, 990 and when i requested her to check if any discount was possible, she told me rs. 9093 for 6 sessions. I took a trial session and told param as well as the therapist (Shabana) that i will come after a month for my first session.

On 17 dec i got a system generated reminder message from kaya for my appointment. I called the centre to check 2 things 1) shabana's availability as i felt comfortable with her during the trial session 2) price (9093 for 6 sessions). The girl (Jyoti) who answered my call confirmed both the things.

When i reached the centre, paramjeet told me that the price would be 12, 990 and not 9, 093 because the offer was valid for the month of nov.in my earlier conversation she never mentioned the validity of the offer. Neither did she ask me to make any payment on 17 nov when i said i will come for my first session in dec (One month after the trial session). I feel cheated by your staff - both paramjeet and jyoti. Jyoti atleast acknowledged her mistake but paramjeet is very rude and doesn't know how to handle prospective clients. She kept lying that she told me that the offer was valid till 30 november.

When i said i want to complain to your senior, she said 'aapko jo karna hai kar lo. Main hi head hu yahan ki. Customer care pe baat kar lo. Google pe review likh lo.'

Is this how a client should be treated? This is the world of customer satisfaction/ client happiness and your so called centre head doesn't even know how to talk.

Please take an action and let me know.

I have been using Kaya Cochin programs from 2016 to 2018. I had also happily referred 2 individuals to Kaya who has used their programs. As per Kaya referral policies I am bound to get 3000rs to my Kaya account which I had to go back and forth for months to get this amount. And finally they credited the same into my account in Nov 2018. A day after, I get a message saying these points were used against some payment that was pending on a session I had taken in 2016, which I had already paid for. I had visited the Cochin store numerous times for doctors visits and booking sessions and never once mentioned of any dues, didnt even bother to contact and ask before deducting this amount. Upon emailing and calling the customer care a number of times, they also have not been able to help or call back. They say according to their computers I had some dues to pay for sessions that I had already paid in 2016. In 2016, I had used one of their services and as per their offers I had already paid for these sessions in complete. The things I hate the most is being lied to and cheated. I clearly object people questioning my integrity and so raising this complaint against Kaya, holding the Cochin team and the so called 'COMPUTERs' responsible for all loses. As I have come to see, the staff members keep changing every time and there is no proper flow/or handover in operations, and fraudulent behavior like this happen. I am kept on a very long wait by kaya over this and am totally devastated. I need Kaya to sort this out and put into writing that these issues on their end has nothing to do with me. Moving forward I expect them to help me with my ongoing and/if any new programs in the future with complete decency and accuracy starting with crediting back my referral money and clearing all false dues which they put over my name.

Hello, i have availed kaya - instaclarity laser and peel-advanced service for rs 35000 from kaya skin clinic-sector 18 noida. I have undergone 12 sessions in total in 4 months. But after the completion of sessions, i have not got atleast 20 percent of result, instead my skin become more worse and getting severe acne. This is so depressing as after so much commitmentts by kaya representative and spending too much money, i get no results and skin becomes worse a (You can see the pictures taken by them). After talking with manager over their, they said you can take some other treatments which were costing around 45000. They are simply fooling people. I am highly disappointed by the services. Therefore i request you to kindly provide me the refund as i am no more interested in taking any kind of service from kaya.
Registered mobile: [protected]

Dear kaya,
I took a treatment to reduce pigmentation on my face in jubilee hills kaya. When i started taking treatment initially it was fine but later on i dontknow what they had done on my face i started getting pimples over my face which i never got pimples in my entire life till now. I told those doctors and employees who are working there but they are very least bothered about this, they are not responding on this, they say all stupid reasons which are not acceptable at all.
I raised a complaint, dropped a mail to kaya but i didnt get any reapond. Still i have some sessions but still i dont get any call from kaya branch where i m takimg treatmemt. When we visit kaya they say all stupid treatments which are not at all useful for us and they take so much money from us and when we get some issues like they do not even respond. I am pretty sure i got pimples because of the treatment only. Now my face entire face got spoiled so i want immediate solution for this. Kindly respond. I[censored] do not respond i will keep this issue in social media with all the proofs i had. Kindly note this and respond.