Kaya Skin Clinic Complaints & Reviews

I have had booked a package more than 5 months ago for a service, now i am unable to get appointment at kaya infinity malad centre. Multiple times they denied service, saying, all slots are booked.
Each session requires not more than 1.5 hrs
This is definitely worst customer care exp with kaya, wherein that take compete amount in advance i. After that, continuously deny appointment itself for the service.

Manager ove infinity centere said that i need to book an appointment a month ago, which is highly difficult.. I requested them for any eveninf or next day slot, to that also that said that it's not possible and denied assisting in this.
Dealing with client in such a way, who has been taking services for last five to six years... Is nof at all per norms od reputed company and would not be recommended by me to others

I had raised a request for extending validity of my package. Mail sent on 3rd september. Reference no. 39932.
Promised a response within 7 days. No response yet. Called contact centre on 21st sept, was told the clinic would reach me and the clinic manager redirected me to the [protected]@kayaindia.net mail id again.

As usual, there is no response.
Why do you take money if you do not have the decency to respond?

Hi,
I am monika and i have consulted kaya kalyannagar in 2014 august and i have paid 31k at a time and they guaranteed for loosing facial hair through laser treatment.
I have taken almost 7 sessions and i use to get the hair again and again in 1.5 months and they asked me to go for maintenance.
Then asked me to undergone the tests and those were perfectly normal.
Still i took one maintenance but of no use.
Then in may 2015 i have transferred to hyderabad and asked them to transfer my file as well to one of their hyderabad's clinic where they said ok and didnt support for my calls.
Then i was pregnant which ended up with dnc and didnt call them back till 2016 september. They were really not interested this time to service my request which is very bad..
Then in 2017 jan again i was pregnant where i was not called them back and as i am feeding my baby now, i am still calling them but not responding.. Keep on putting aside my call.
My sincere request is to get my money back.. Lost my money time, and treatment also hurt me alot.
Please help on this.

I had taken kaya services of removal of chin and upper neck hair in 2017... While the sessions were going on they kept assuring me that i will have minimal hair thickness on that area after the sessions are done. After the completion of sessions when i still had the bearded look around my chin i questioned them... They told me that i might have hormonal issues and asked me to get few testings done. I got the testings done and reports were all absolutely normal. Now they came with the maintanance agenda... They asked me to buy maintanance sessions which i refused. My logic was how can i buy their services further when i am not satisfied with the previous one. I complained on facebook then a mail and call came from kaya headoffice mumbai.. After lot of convincing they gave me 2 more sessions but still the problem remains the same.. I am having beard like man. They ask me to cum in 2 to 3 months but i have growth every 10 days so these people asked me to shave which made that area green and black. Now when i call they keep twisting and turning and avoid entertaining my query... My money has gone in drain and the mental trauma i am going through is really bad seeing the bearded look... Kindly help me as they are nonresponsive. They are just pulling the matter long.

I bought a sunscreen at the thakur village centre, along with a few other products. After half an hour, i wanted to return it or exchange it for some other product since my sister had already picked a sunscreen for me. They refused to get it exchanged or returned. Kaya return of products policy online says we can do so within 4hours of buying it. Feeling so cheated.

I went to kaya (Shop no. S. 214 a, second floor, ambience mall, new delhi branch) on 13.1 2018. I had a small number of pigmentation spots on my face, they suggested me chemical peeling and took rs. 14000 from me.

The team was inexperienced, they burnt my face. The chemical peeling treatment gave permanent scars on both sides of my cheeks. After ruining my face the kaya team showed very unprofessional and negligent behavior. I personally visited the place, sent emails @ [protected]@ kaya india.net, they didn’t respond positively.
I am going to send legal notice to kaya limited and mr. Harsh mariwala (M. D) in case you do not refund my full money in time. Bloody cheaters.

I was subjected to buy packages worth 1.6 lakh inr from kaya as per doctors and managers consultation. The doctor named shivangi bansal at preet vihar, delhi caused severe burns on my face just before my wedding. Despite my numerous calls, the doctor didn't revert to me. The eye peel session and q switch clarity session caused me irreparable harm. I could not dare to avail my any sesions witg kaya. I have been writing at [protected]@kaya.in and calling them since november. However, ms jessica and others started acting blind and deaf to my requests for refund. I have many unused sessions from kaya. Moreover, their laser hair removal by untrained uneducated therapists have caused immense burn and thicker hair. My time with kaya has really affected my future. Please pay heed to my suffering.

Hi, i paid more than 50% of the amount for kaya skin clinic laser removal full body after they lured me into it. But unfortunately one of my relatives was diagnosed with cancer, and i asked for a refund without taking the service. I asked in jan 2018 for a refund. Kaya accepted and all approvals were done. And i have mail confirmation too from them on the refund. They asked me to send cancelled cheque copy and account details. After sending there is no update or response to the refund. They are not considering on human grounds that it's for a medical emergency. It's infuriating and am planning to take action if they are not responding soon. It should be kaya sin clinic not skin clinic as they are only accumulating sins by eating money of people who are sick also. Don't know why they are delaying after approvals.

This is kopal i took a package from kaya clinic malviya nagar jaipur branch for acne i was told that i will be given 6 sittings in total and the total cost of the package was 26400 and i was asked to complete the payment in 2 instalments i payed 13200 bt was given only 2 sittings... I was called for 3rd sitting and when i reached they refused to give me the service.. And asked to pay the whole amount... But in the beginning and also on col when i was called they told me that i need to deposit the rest amount when i will be taking my 4th service and not 3rd and then after that i called them n asked to return my rest amnt (I. E approx 7k) i was told by rekha (Receptionist malviya nagar clinic) that i will get my return within next 7 working days she asked me for my accnt details when i send it she called me saying sorry ma'am we cannot refund you may use the rest amnt to buy products when i agreed on that they even refused to that and asked me to take the service.

Very irresponsible and Shameful behavior, cheating attitude at Kaya

I Ms.Vagdevi Karumuri took 12 maintenance sitting for 6 of my body parts from Safdarjung Enclave branch, later the branch was shifted to Green park. At that time they use to keep the files. I used only 5 -6 laser sittings from my 12 laser sittings. Since last 3-5 months I have been mailing to Kaya – Mumbai for my missing Laser sittings which was not updated in my account instead of that they updated the payments which I don’t have to pay. Till now I spend 3 to 4 lakh rupees at kaya since last 10 years. Even though they are behaving this way to my queries. They are literally cheating.
I asked them many time to send my file to Kaya-Gurgaon. It is always easy to keep transparency before the client. KAYA is a big brand then how these kinds of frauds are happening at KAYA. IT is really a shame to KAYA Brand.

My mobile no: [protected]

Hi,

My name is chandni and here i want to mention 2 major issues out of which 1st is customer service which is pathetic and the 2nd and even more important as kaya is known for it's treatment.

I have been undergoing Kaya Pigmentation therapy some(Intanse Clarity peels)6 session for face and hands each for quite sometime now for which i paid around 37000 and also 2000 for the kaya products.Also before going for these session kaya promised me that there will be total pigmentation/tan removal from my face and hands too but here my hands says a different story and i can't see any difference on my hands even after the completion of all the 6 sessions.The result is not at all satisfactory and very disappointing and would not recommend kaya to anyone else that i know.

I want a solution to the issue raised, if not then request you to refund my money.I am also mentioning my contact no. for your reference.

Regards

To concerned person,
I am anish dua. On 19th aug 2018 i took 2 packages of facial from your green park branch one for my wife worth 13990/- and other for myself 9990/-. First of all i would like to draw your attension on super miss management at green park branch. After selling the package the do not care for customers. We took package from you branch head green park miss shilpa. After giving package to start session she asked to wait for 15 mins as we both wanted to start the package. After 15 mins they called my wife for session. Around 11:15-20am she billed our package and arnd 12 my wifes session started, she asked me to wait 5-10mins to start session. After almost 20-25 mins i asked shilpa when will my session start she said 5mins sir & left. After 10-15 mins again i asked some other lady at reseption for the same she said 5-10mins sir. It was already past 1hr, after waiting i went to find shilpa who was just trying to hide after booking the package. After finding shilpa i asked her when will my session start she said we are sorry sir you session will start only after you wifes session will b done, because we have different rooms for different therapy and stuff, it annoyed me at that time because i clearly explained her before we want session around same time so we can be done together, but still i waited calmly. As soon as my wifes session was done, they asked helpers to fix some other machine in that room, to give session to some other lady. First i was told asap she will be done my session will start in that same room, i asked shilpa about the same and she said sir us room me koi aur machine lagi thi aapka usme nahi hoga, what the hell? Again she asked me just 2 mins sir we are making arrangements for u, and she to avoide us went outside chatting with another staff of yours we can see her through the door but she did not cared. I went out and asked her to refund my money back for my package as i was super annoyed, but she made excuses n then came inside just 2 mins sir we will arrange for u.
Trying to arrange and hide herself she went to room behind just to avoide us.
11:30 amto 3 pm are we fools waiting for thing which we paid for?
I asked her to refund my money for my package and she aggreed to it, after calling the owner of the branch or who so ever, she said your refund will be made on tuesday 21/08/2018 maximum because they cant refund cash, it will come in my account and stuff. I said ok and left hoping my refund will come max tuesday or wednessday.
Yesterday 21/08/2018 this lady shilpa called up and insted of appologising she said we did not expected this to happen and to compromise we can give you extra free session, i clearly said im sorry i want my refund back as i made my dessision i dont want to get my treatement done from such liers like you and i am not some one who you can bribe and feel we have done our job. She asked she will call me and tell exact time for refund, for that they never call i had to call 3 time to talk to shilpa, 1st they said she is on leve, i said i just had word with her few hrs back, on which they replyed she has left for the day and after talking to her the asked me to wait 15mins she will call & after my 2 more calls that lady called back.

This lady manager shilpa has no sense to talk to customer, she just knows how to be sweet on face. Please make arrangements for my refund asap or il register an rti against this thief green park branch.
Now past 2 days im calling kaya green park one answer is same shilpa is not available she is on leave past 3 day? And they will talk to her and inform about the same in some time

Please resolve asap or it will hamper overall kayas name

Regards
Anish dua
[protected]

I have spent a good 80k to 1 lakh on these laser treatments. I was burnt during my first laser hair removal. Since then i have been requesting to change the sessions into a prp. When i booked these sessions i was never told there is an expiry to these packages. Suddenly i am being told that all packages are valid only for few days till september and nothing can be done. They are not even giving me options for renewal. I booked in bangalore indira nagar branch and later moved to phoenix market city branch in bangalore. Most of the time appointments are not given as per the customers convenience either.
I feel being cheated and cheating all those people i referred to this place. I am requesting an extension of 1 year for all my pending packages and hope i wil get a resolution for this at the earliest. Otherwise please refund. Please value the customers money. This is hard earned money spent due to he initial trust that i had on this place.
Request you to look into this matter soon.

Anupama
[protected]

I have had the most unsatisfactory experience with kaya the past few days.
I have always been quiet a loyal customer where in i would refer kaya to people.
One such referral was my mother. She had pigmentation on her skin and i had asked her to visit kaya and that they would be able to help. However, what resulted was the most unpleasant experience for both my mother n me. Such that, all my trust in kaya has gone down the drain.
So, dr haritha had seen my mom n suggested that she gi for the q switch laser along with prp treatment to get her skin looking young again. Since my mom was only interested in getting the scars away, n not uplifting any part of her skin, we decided to ditch prp n go for d q switch laser. After 3 sessions, and no results, my mom raised her concern with the doctor who replied that she had to go for prp treatment when clearly it made no sense as we wanted just the pigmentation to go. My mom felt, since this wasn't working, she would like to see the before & after picture to see if there was any difference but they called her after 3 days. On going there after 3 days, they made her wait for over an hour citing that the dr & the manager were busy. Why call her at a time when the doctor wouldn't be available? And over an hour wait? She called me to complain that all this rubbish service that she went for was because of me. N now i look bad for trusting kaya. Sadly i have a package there. Once im done with that package, it's going to be goodbye kaya! Never again!

I had opted for laser hair removal. The session cost me about 55k for 6 session of only hands, legs and underarms. After charging this amount their prices fell down to 49k for full body... Despite this i never complained.. However in between my session i have made written complains (Email to kaya) that the sessions are ineffective and i see no improvement. Today post 6 sessions and repetitive complaints i am absolutely dissatisfied with the service and the complaint made and being ignored by kaya... I have wasted lots of time and energy in this..

On approaching kaya for severe acne, blemishes and commodores, i was prescribed for 6 peels initially, which i'm left with one more to go. I was tirelessly, complaining the practitioner that i don't see an improvement over the blemishes, for 5 peels which they have had taken ample time for treatments, in the span of 3 months. I strongly feel it to be not a value for the money, i invested. I have one more peel to go and the practitioner has nothing to say, other than prescribing me for more peels. When a diagnosed, evaluated & prescribed treatment in 3 months consistently couldn't show any improvement, how would i go ahead for next peels? I request you to take my concern into consideration, at the end of the day, value is objective. Respect your client and their concerns.

Being a loyal 4 yrs customer, when you enroll you are promised that being a maintainence client is very good and you have to payless with time. While less you know that there are sudden changes in packages like validity date which was never there even you were enrolled as client and then package pricing keeps changing everytime you visit.
Also pls note i had to pay almost same as regular price just coz the requirement was not customized while the same principle then should be applied while taking payments as many times majority of parts are not operable but have been paid for so should be deducted basis actuals if similar principle is applied while taking payments. The worst part being when i mailed this to head office and customer care department after follow up i get revert that complaint has been forwarded to clinic team. I don't understand if i had got solution from clinic team why would i raise it only. And since then have got no revert. Also they boast of a relationship manager who being marked in mail but still never bothered to call me and understand if am facing an issue. Never expected such response being a loyal customer leave aside new people who are there.

I called to book an appointment last week they said they will confirm they never conformed then i called again they said they cannot give me one whole day they will do half on one day then half on the next day. They gave me an appointment of 2pm to 5pm on 31st july i was there by 2 they made me wait for 1.5 hours then said they can only do one thing as there is just 1 hour left i told them to give me an appointment for tomorrow and finish the whole thing tomorrow after a long talk they gave me an appointment at 2:30 for 1st august and then at 11am they message me their machine is not working and they dont have staff today so they have to cancel i called them from a different number and name they gave an appointment at that number but personal messaged me from some no. To cancel mine and they are very rude

Hi i am setlin here
In 2016 i hve paid for your q switched laser package which consists of 6 sessions in your anna branch. At that time i got the assurance from your staff that there is no expiry date for this package.. I was told that i am able to use it even after 40 yrs if i want.. I hve made use of 3 sessions; the last one was in september 2016. As my marks hve gone after 3 sessions my remaining ones were pending.

Now last wk i got a message from your company saying that my q switched laser service is going to get expired in september 2018, which is totally against your promise. I hve made enquiries in anna nagar branch and asked them to extend the period at least for 1 more year so that i can make use of the service when needed.
I hve paid 33500 for 6 sessions and i value my money and i hope your company ll value their costumers and the management ll not put costumers through any hardships..

Please try to go through my grevience and respond to me at the earliest with a positive reply. Please try to keep up the trust i hve in kaya.

Regards
Setlin
[protected]

Hi,

I am shailja gandhi & i am kaya skin clinic client from last 10 years.

I want to raise complaint against shubhra saraswat, ex-manager at kaya clinic at sector 15, crown plaza faridabad. I had booked lower face lazor package & i was promised 2 complementary sitting with this package. Looks after she has left kaya, i have nowhere to approach as existing team is denying me the package.

I feel like cheated. I please let me know next course of action here.