Kenstar Complaints & Reviews

Very poor quality Product - Kenstar Multicool and Horrible Service from Kenstar.

We've purchased a Kenstar Multi cool (Water Cooler, Del No.1233) on April 12 2019 at Bajaj Electronics, Nakkalagutta, Warangal. After 20days i.e. from 4th May 2019 onwards Blower / Motor of cooler stopped working. On 6th May we’ve raised a complaint to customer care wide complaint no. 0320 and Ref No. HYD[protected] but no one has attended our complaint till 8th May neither any call from your service provider.

With great difficulty on Google I got a nearby service provider contact details who is 55km far to our home. After a prolonged follow up and vehement request your representative Mr Venkateshwar Rao from Khammam has visited and collected failed motor on 09/05/2019 and so far till Today i.e. 19/05/2019 he didn't turned up and saying he hasn't received the motor for replacement.

After struggle a lot on 18/05/2019 we've got the service engineer contact details Mr Ramesh - [protected] whose mobile never connects and able to speak to him at last who further shown his inability to provide the motor after another 4 days. How can we survive without cooler in this hot summer and how can we do not have the motor ready that to fast moving newly bought product at least after a 10days of visit.

Never expected this kind of poor quality product and poor service sorry worst service from such a Big Brand name.
Service network too even worse than worst.
We wondered in District Head Quarter Suryapet (Town and District), Telangana State too no Authorised Service Centre.
Hope to see they'll correct and takes necessary measures IMMEDIATELY to keep the Brand name up if they wish so.

Awaiting for a suitable reply and assistance on priority.

Thanks and Regards,

Shekhar Chaliganti,

[protected].

Hello sir/mam,

I bought kenstar iron box one month ago, but unfortunately it was not working from last week. So i called customer care no ([protected]) they assign one service center. So i am calling that service center (Svc point) since a week but they are not responding.

So please please please help me in this. I am trying lot, to contact that service center, but they are telling like today will come, tomorrow will come, we ll come with in half an hour, but no use, this happening since a week.

Today[protected] he said we ll come around 5pm or 6pm but he was not come. Because of him i am cancelled my plans. Actually i am plan to go outside for some party with my wife.

Service center details :

Point of contact : ravi nath upadhyay
Service center name : svc point
Service center no : [protected]

My details :

My reference number :hyd[protected]
My mobile number :[protected]

Iron box details :

Model no: knc12b3p-dbh
Name of the commodity : steam iron

Sir i am fully dispointed with this service, if you guys are doing like this, how we can refer to my friends or colleagues about kenstar and kenstar service.

He concern is that i bought the kenstar air cooler cyclone 50 litres white from amazon on 08th march 2019 from the seller green bazar.

Order number is[protected]

There is a problem with the cooler as it throws the water outside when on swing mode / water leakage. So i called customer care on 30th march with ticket no ban[protected]

I followed up regularly but no one turned up.

I gain called customer care on 06th april (Saturday) ticket no ban[protected]

The service person came and was not able to repair the same.

I again raised the complaint on 22nd, 29th april & 01st may with request no ban[protected] but no one turned up.

Is this the way you treat the customer and provide service?

Please take back the cooler and exchange with other cooler asap.

My contact number is [protected].

I have purchased a kenstar air cooler 50 ltr. About 1 week ago and it stopped cooling. The product is under warranty period but the kenstar service center has denied to repair the product under warranty period. The toll free number of customer care service center is not exist. I did not find any kenstar service center in jaipur for warranty services of air cooler. Also the shopkeeper is not attending the phone call from where it is purhased.

The kenstar glam 35r water cooler purchased on 28th april 2019.
Fan, pump remote works fine.

We could not check water sensor at the showroom.
We came home and set up everything, filled water, and turned it on.
The cooler gives low water error and turns off cooling, however the water filled to max level.

This is happening from the very first moment.

I have bought a 2 year amc last year through kenstar's authorized service partner tekcare india pvt ltd. This company directly works under kenstar as all the complaints are taken up by kenstar and forwarded to tek care ind pvt ltd.

Since last 2 months i have been trying to chase the contact number provided by kenstar and tekcare[protected], i have also mailed several times on the designated email id but they are not arranging the visit to my place to get ac problem fixed.

On 16th april the customer care picked up call after half an hour waiting and gave me a complaint number gha[protected] and promised to arrange visit in 72 hours, but no visit was arranged. Later since last 3-4 days i am calling them again but each time they give one number and when called the person says wrong number.

Till now i have been given 3 numbers - [protected], [protected], [protected]. But my problem is standing still.

I have taken amc for 2 years which is effective till oct 2019. But i am not able to find a way to reach higher management to complaint.

I have purchase kenstar cooler on 6th may 2018 and its not working. I have complaint on customer care but till now no resolution.

I have raise complaint on 12th april and one time engineer came. He told problem in motor, will get back soon and replace it.

After continuous calls and request kenstar auto closed and shown resolved the issue. I am still wondering to be resolve.

Recently, my aircooler stopped working properly. I have raised a complaint on 8 april to kenstar aircooler service and i got a message like this.

Che[protected] will be serviced by nawaz[protected], svc point [protected] provide scode s96214 only if satisfactory job done, appt dt-09/04/19, 7:00pm

Above referred person hasn't visited until now but sent 3 other people who's not aware of cooler mechanism properly..

Today is april 20. Until now, whole problem is not resolved. But, without my knowledge, complaint was closed. I have to reopen the complaint again and again.

Watch these messages

April-11 2019
Dear customer, your reference no che[protected] is closed, if not satisfied send nst on [protected]. For discounted amc call 39404040 or visit www.vgservice.co.in

I reopened

Dear customer, your call has been re-opened on your feedback, our asi-[protected] will ensure quick action

April-16 2019
Dear customer, your reference no che[protected] is closed, if not satisfied send nst on [protected]. For discounted amc call 39404040 or visit www.vgservice.co.in

Dear customer, your call has been re-opened on your feedback, our asi-[protected] will ensure quick action

I reopened again by sending nst

Dear customer, your reference no che[protected] is closed, if not satisfied send nst on [protected]. For discounted amc call 39404040 or visit www.vgservice.co.in

Dear customer, your call has been re-opened on your feedback, our asi-[protected] will ensure quick action

Until now, problem is not solved... I even asked, i will get repair done by local repairers. But, asi requested me that they will surely do it. So, didn't try other.

So, please consumers don't believe these type of service centers and buy aircoolers.. You have to struggle like anything. I have told them very clearly i have a kid of 1 year struggling with severe heat. Still they are senseless on this.

Hope you people don't come across this issues.
Thanks

I have purchased kenstar air cooler one year ago at Bajaj Electronics, Hyderabad. This time the pump stopped working and I have lodged a complaint with customer care department with great difficulty since it took lot of time to get connected. Anyhow the complaint is registered. I got a message the technician will attend next day with all details of time and mobile no. When I have contacted the technician at the appointed time he said that he had no information and asked me to forward the message received by me. When I contacted the customer care no their reply was so careless, that I have to wait till the technician calls and I am not supposed call them. I am very sorry for the irresponsibile attitude of customer care department and customer after sales service. I felt very bad for the wrong choice of buying Kenstar cooler and I did not expect such a shabby treatment of its customers.

Coconut and vegetable chopper blade of kenstar food processor is broken pl. Provide spare blade in new panvel navi mumbai or provide service station address near to new panvel navi mumbai
My mobile no. [protected]
Model no mf 0204
Broken part photo attached (Uploaded)
Pl. Support at the earliest possible
Regards

Prafull s deshmukh
Mobile no. [protected]

Kenstar air-cooler model cl-kcgd cf2wfca air-cooler is not working. Please rectify date of purchase.2/4/2019. Name. Suresh mobile number.[protected]. This is our customer. V r the dealer super star agency chennai. Our contact no.[protected]. So v r giving complaint to solve the customer issue of kenstar air-cooler. Kindly attend the service make our customer satisfaction. Thank you so much

I have purchased kenstar cooler glam 50R on 31st March 2019 at Bajaj electronics. The product was delivered later . After the delivery, when I switched it on the cooler doesn’t seem to work. There is no pump working of the cooler and also there seems to be an issue with the fan of the cooler. I was delivered a defective product by the Bajaj electronics

Air Blower Fan mounting stand got broken due to rust and change the cooling pads I request to depute an engineer to repair and to do the general service... For your reference please go through the air cooler details..
KENSTAR DOUBLE COOL DX
MODEL NO:CLKCGDCF2W-FCA
Manufacturer Date: 12/2013
Serial No:[protected]

Once again I request KENSTAR to depute an engineer to repair the same

Dear sir/madam,

We are the long time customer of our product and satify in kenstar and my kenstar aircooler some problem in button and rotating also

Kenstar air cooler switch not working properly and rotating problem in cooler
Please arrange the service person to us and repair the air cooler contact the given number

Kindly do the needful

Regards
Sathish

Dear sir. I am very in trouble about ur company members. I call them about my geyser tank leaking they came and fix our tank but that was free of cost but they got 1550 rupees from us. Then i call to company they told us that there is no fees in warrantytime and sir our geyser tank is leaking again after they fix and went. They have broken my tap also which i fix from another person with 700 rupees. Thencall them again that leaking again and nowadays they r ignoring my call i don't know what to do. Sir i request you please help me i will be very thankful for you. Thanks

Dear sir/ madam
I have purchased a steam iron of krnstar brand,. Model is comfort. Approx 06 month ago it is informed you that the said steam iron not working last 04 month. I have send sms many time (Svc 53030), but there is no response given from your side. I have also try to voice call to rectify the problem (State capital code[protected]. But i can't sucess to make the call.
You are requested that please replace the above mention item with new one, so that i can use it properly.
Thanks
With regards
Gajendra singh darmwal

Many times I have sent the message and i have called to Kenstar service center but no answer from them. Tell me what to do now after my warrenty is completed, you were not at all taking care of the complaint given to the service center. Company has to take care of this complaint, this is too worst and shameless behavior of the company. shall i go to the Police station for a complaint

I bought kenstar geyser. It is not working and i submitted a complaint in customer care and my claim falls within the warranty period. The distributor in coimbatore is worst and he is not even picking the call. It is more than 3 months from the date of complaint registration. Worst customer service. No response and i am fed up in using this product. Some spares needs to be changed and no response from distributor nor customer service team. My name - c. Kumar, mobile no - [protected]

It is with regret that I state here that I was foolish enough to buy a Kenstar product.

I bought a microwave oven 2016 Nov.
The oven stopped functioning in Oct
2018. The model is 20 litres KJ20CSL901
Repeated phone calls to the official service centre Zaib Services was of no use. They eventually came changed the
Capacitor, Diode, Fuse, and lastly the
Magnetron. We paid a total of Rs.1250.
The Magnetron was under warranty so not charged. The oven worked for sometime
And once again malfunctioning. The display is now erratic. Cost of replacement
Rs 2400.

The technicians are not properly trained and can therefore not be expected to do
Proper servicing. Service charged Rs.450.

Please advise where I can purchase a replacement panel and cost.

Hi, i bough 2 kenstar fans in march 2017. One of the fans has stopped working from may 2018 onwards and after repeated complaints no one has attended my complaint for last 6 months. I have been chasing the numbers for 6 months now. Complaint no. Tha[protected]. Phone number 39404040, [protected].
Contact person in near by service center ganpat kadam [protected]

Regards,
Aashutosh