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Kenstar Complaints & Reviews

2.5
Updated: Jul 29, 2025
Complaints 740
Resolved
363
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Kenstar reviews & complaints page 35

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L
laxmi kumari
from Bengaluru, Karnataka
Feb 23, 2009
Resolved
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I complained about our Kenstar washing machine on 2/2/2009as button of the door is not working vide complaint No. HYD [protected]on cell phone No.
[protected] Name; Laxmikumari.One technician visited my house on 3/2/2009 and the washing machine and asked Rs 250 as service charges and i paid that amount as he is promised to come and repair next day.He came again 4 days and said i am taking it workshop and give it back on sunday.Machine carried to workshop with locking(backside) as instructions given in the mannual and i am enquiring daily till today not returned pl look into the matter and arrange immediate delivery.

And also we have kenstar dish washer that is also not working pl arrange technicians to repair immediately.
Aug 14, 2020
Complaint marked as Resolved 

Kenstar Washing Machine — drainage problem through pipeline

i have purchased a kenstar washing machine.Recently from few days a problem has occured regarding the drainage of waste water from the pipeline...plz send a service man for rectification..

thanking you,
Biplab kr De
ph(r[protected]
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    L
    leenaajwani
    from Pune, Maharashtra
    Feb 17, 2009
    Resolved
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    Resolved

    We have purchased Kenstar oven from big bazaar on 14/01/2009 CASH Memo# T30/3747 /Mb115. Oven is not working fine every day we are calling Kenstar and big bazaar but no one is taking any ownership.

    Further Bigbazzar guys told that oven kit will be given to us by kenstar when kenstar person comes for demo. One guy did come for demo but with no kit and said we have to take it from bigbazzar. Every day we are getting one call form kenstar asking for explanation of this issue and every time person is different. Every time they take address but no one comes to deliver the kit. That demo guy showed demo without even touching the oven???? or did he powered on the oven. When we tried its worst oven I have ever seen. I feel cheated and Am thinking for going to consumer court if i don't get reply within next 2 days.

    A Sugestion never ever buy kenstar product also stay away from big bazaar for all electronic stuff.
    Aug 13, 2020
    Complaint marked as Resolved 
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      C
      Complainant9227947
      from Perumbavoor, Kerala
      Feb 13, 2009
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      I had purchased a kenstar fully automatic -tumble top machine. So for I have repaired 4 times, now I am facing similar problem and I made compliant to customer care 20 times chennai Phone No.[protected] but no response. I opened the website of the company to contact top level authority for escalation but site is not available and message is populating under maintenance. I am really fed up with KENSTAR. Product, here after we should not buy any foreign product.
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        P
        patna105
        from Patna, Bihar
        Feb 8, 2009
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        I purchased a Kenstar Le Pure water purifier a month ago. From the time of installation the purifier is not working. Kenstar sent a mechanic twice and said that they have repaired it. However the purifier is the same as before and non-functional. Now, Kenstar says that they have done what they could and if there is further complaint, I should go to hell !!! Wow, this is Kenstar in India.What does one do in these circumstances?

        Kenstar-Water Purifier — Frequent Leakage

        I have purchase Kenstar Water Purifier in month of May-2006. This Purifier was having problem of water leakage from starting. I brought it to notice of Customer service station but till date frequent repairs are carried out.
        For safety & smooth running Pressure valve was also installed & set.
        company do not have satisfactory customer support.
        No R&D seems to be evolved in manufacturing process
        Yes I strongly Agree & Say that BAN the products of kenstar from india..

        Ther is a huge product failure interms of - failure of Candle disk's (Huge failure ) & Kenstart is not in position to cater this demand.

        Service network is poorly handled, service personel has got very poor hands on experince & they make frequent mistakes to handle these products.

        This product development & marketing needs a serious attention on the same.
        i bought Kenstar La Pure water purifier in Sept 2007...since then i am waiting for the first free service...!!! what a company...HATS OFF TO YOU...!!! INDIA IS GREAT.

        Kenstar India — No Service for Water Purifiers Sold

        I am from Hyderabad, India, bought a Kenstar Water Purifier 3 years ago, to only realize later that it doesn't have a offical service provider of its own. The 3rd party service provider was far from any help somehow managed it for 1 year, and closed down. Ever since than the water purfier is out of service and disfunctional now. All the contact no.s, site provided is not accessible any longer, I doubt if the company even exists!!!
        I complinted 1 week before. No responce?
        We have purchased Kenstar Water Purifier 2 yeras ago. Since start it is not working properly. 3-4 times we got it repaied but still many time it has leakage. on 18th of april we have made a service contract with Railicorn Services. We don't get a proper response from the services. after kepping 5-7 calls person comes for repairs. On April 18th carbon powder was replaced we face a problem for 8 days for smell and black water. Presently we have a complaint that some time we have leakage in this purifier and water we get it with some dirt. We are not sure about the water which we are getting is really purified or not. Last 15 days we have started boiling the water and then use it. Filter it with cotton. Request your attension. You may conat us on[protected] or [protected].

        At the time it was forced to us to take Kenstar water purifier. I use your other equipments such as Pressing iron, microwave, toster they are working fine.

        Please do the needful.

        Thanks,

        Pradip
        We have purchased Kenstar Water Purifier 2 yeras ago. Since start it is not working properly. 3-4 times we got it repaied but still many time it has leakage. on 18th of april we have made a service contract with Services. We don't get a proper response from the services. after kepping 5-7 calls person comes for repairs. On April 18th carbon powder was replaced we faced a problem for 8 days for smell and black water. Presently we have a complaint that some time we have leakage in this purifier and water we get it with some dirt. We are not sure about the water which we are getting is really purified or not. Last 15 days we have started boiling the water and then use it. Filter it with cotton. Request your attension. At the time it was forced to us to take Kenstar water purifier. I use your other equipments such as Pressing iron, microwave, toster they are working fine.
        yes i fully agree with these comments. One eprson collected cheque from me for AMC since then he has disappeared. can some one give me company's contact details.
        i have a piece like what has been written, now it is non-ops, mechanic says he'll be back when the damaged solenoid v/v arrives, that happened 2 months ago, no improvement. looks like i'll have to throw this away and buy some reputed make.

        Kenstar Water Purifier — Faulty Kenstar Water Purifyer

        We have purchased a Kenstar Water Purifyer from Next Retail,Thane(W) on 17/10/09 & it was installed after a delay of one month.This equipment is faulty & not functioning since then.After repeated complaints to Next Retail & Kenstar,Mr Anwar from Service dept,Kenstar assured us that he would give us a replacement but till date we have not received any response.We had called up the helpline of Kenstar in the last week of Jan 2010 & we understood that our complaint was cancelled.
        It is very bad service by Kenstar, i have launched complaint for last 45 days, nobody turns up, i called up service center manager who never picks up the phone and if it all he picks up the phone, he commit something and nothis is happening,

        I am also going complaint against them in consumer court
        i have a piece like what has been written, now it is non-ops, mechanic says he'll be back with some valve or whatever and that ahs just happenened today after he fiddled with the device no improvement and no water flow. looks like i'll have to throw this away and buy some reputed make. I will however not let these chaps off so easily. I will take them to the consumer forum and sue them
        To,
        The Manager,
        I Have purchased a kenstar air conditioner last year on[protected] and now i have a problem in it then i have call the company an tell them d problem they send the mechanic at my home in Indore and they tell me that the compresser has a fault nd they also tell me the warranty of compresser is 5yrs.then also they taking charge of it 2000rs, is it right that they r taking charge for it as it is in warranty...

        Mohit..
        Date[protected]

        kenstar le-pure — not working properly

        we have installed a kenstar le-pure for the last 5-6 months. but its service is very poor. many complaints have lodged but no one came for its cleaning. water flow is not running. (contact No. [protected])
        satnam.[protected]@gmail.com
        I purchased a water purifier 10 years back in Ahmedabad. Recently the water purifier got some problems and not working. I contacted the local franchise to get it repaired. After taking the machine for more than 4 months, he is not able to rectify the complaints. If I contact him over phone, his usual reply I asked the Head office to send the PCB etc. I don't know when he is able to solve the problems. Before giving franchise job, they should tell the nature of work etc.

        Surendran, Pondicherry

        motor is not working

        washing machine not working .. its take more water and its overflow...
        Dear raj1305,

        We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

        In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

        Regards,
        Videocon Online Team
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          P
          P.S.V.RAMA RAO
          from Pedana, Andhra Pradesh
          Feb 6, 2009
          Resolved
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          Dear sir,
          I have purchased a Kenstar deluxe grill oven - OM-20DGLX on 02-02-09 in OM Sai electronics, Motinagar, Hyderabad. upto now no one visited my house for giving demo. I have contacted the customer care[protected] and other executive numbers [protected] - Madhu, [protected] - Mr. YR PRASAD, and other. One person contacted me over phone on 05-02-09 [protected] to give demo, when I requested him to come after 1800 hrs since both o[censored]s are working, he said that after 6pm means it may take more time. Then both o[censored]s take permission/leave on 06-02-09 and informed the same to him. He informed that he will come at 11-00 hr, but he did not turn up. When contacted, he said, ' he will come at 14-00 hrs'. Again he did not turn up. When contacted at 1500 hrs, the reply is ' he will come after 17-30 or 1800hrs'. Why he reply negetively in previously that he could not come after 1800hrs. Then I contacted many persons but there is no use
          could any one help me
          P.S.V.RAMA RAO
          [protected]
          Aug 14, 2020
          Complaint marked as Resolved 
          I had purchased Kenstar - Microwave Deluxe Grill Oven - 20dglx. in 2008 But the dealer did not hand over the user manual even after repeated followup. No body turned up for explaining the functions. even till today we can not use the oven facility in absence of knowledge about it. I had sent mail to the company but there is no reply. This proves that Kenstar is a useless and hopeless company and people must boycott all their products.
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            Y
            Yash Kumar Mathur
            from Mumbai, Maharashtra
            Jan 29, 2009
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            29/01/09

            Dear Sir,

            i reside at 41, ratan Jeet Complex, Behind MVM School, Sect 13 Hiran Magri, at Udaipur, Rajasthan, I have a Microwave, Procured in Dec 2004. Presently its Coil is not heeting & i don't Know the service centre of Kenstar at udaipur. So kindly guide me About the Waranty period & also of Service centre or send some body . My Contact No. is [protected].

            Refards
            Yash Mathur
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              C
              Complainant5450808
              from Pune, Maharashtra
              Jan 21, 2009
              Resolved
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              Resolved

              i want to know the complaint registration authority at Pune.
              Aug 14, 2020
              Complaint marked as Resolved 
              I would like to know the service centre of M/s. Kenstar Appliances at Pune.
              i would like to know the address and phone number of kenstar service centre in pune.
              Dear sir, I have made complaint for the repair of my Kenstar microwave in june 2009 (purchaged in 22/08/2007) which is attended by serviveman from M/S Om service centre, Mumbai (contact no.[protected] on 02/07/09.
              Service man on 02/07/2009 removed my PCB for maintenance and taken away to service centre. Since than my PCB has not been installed. I regularly contact the service centre and they have only one excuse that the part is not available and being brought from Aurangabad. I think one month is enough time to do so.
              Please take expedite action in this matter. These service centres are only doing bad name to your esteemed Organisation.
              Awaiting for your quick responce and necessary action.

              Thanking you.
              Yours faithfully.

              G N Suyal.
              Type- D- 42/12, BARC Colony, Boisar.
              PO- TAPP
              Dist.- Thane, Maharashtra.
              Pin- 401504.
              Complaint no. MUM[protected].
              From G N Suyal
              Type- D- 42/12, BARC Colony
              Boisar, Po Thane
              Pin 401504
              Contact no. [protected].
              I purchased one Microwave with concvection facility on 03.07.2009 and on the very first week of its use it developed the snag in Convection pulley.Till date that issue is not resolved and we are regularly being assured by your service centre in mumbai and your Head office (some Mr Chetan Ph No.: [protected]) that the issue will be resolved and the part would be replaced.

              We are very sorry with the situation your company is being brought to by your people.This way your products will get a bad name, which I find thru web site that it already is.

              Please look into the issue on priority.My compalint No.: is MUM[protected].
              I purchased one Kenstar food processor in Last December from mahavir Electronics & furniture Pune, after that found sound of food processor was not normal (bit high), i complained to dealer & one engineer attanded that as per him sound was high but wud be setteled down use of after some time. i was using it & its electric motor blown up, again i complained to dealer & one engineer visited & said motor will be replace withn 2-3 days, but its not done yet as its past one month. i complained to dealer 7 they saying kenstar ppl not responding properly.
              Please take expedite action in this matter. These service centres are only doing bad name to your esteemed Organisation.
              Awaiting for your quick response and necessary action.

              Thanking you
              Pawan Jailwal
              [protected]@rediffmail.com
              Pune
              I had purchased Kenstar Microwave Oven (OM 23 EGO). Frequent operational troubles kept on coming and we paid for servicing. This time PCB got defective.I lodged complaint vide no [protected] dtd 19.03.09. The PCB was promptly taken for repairs. Not getting any response, we lodged the complaint vide complaint nos MUM [protected] dtd 03.05.09, [protected] & MUM [protected] dtd 07.05.09. The PCB was fitted but was not repaired properly as the switches were intruding inside. Again we lodged the complaint no MUM [protected] and PCB was promptly taken and fitted after a month after continuous reminders to the service centre. However, the problem was not resolved.
              Again complaint was lodged vide no MUM [protected] dtd 07.07.09 and the PCB was taken by serviceman next day. Not getting any response the complaint was again lodged on[protected] on 8th August, 09. I have called up service centre a number of times and assurance is given to be fitted next day which never comes.

              We have paid the servicing charge of Rs 1450/- but problem has not been resolved till date.
              I was trying to find out the company e-mail ID for lodging complaint but could not find.

              RK Sinha
              This is Neeraj Kumar Gagneja from Chennai. Sir this is first time i am complaining about any company. Really i am very dissapointed. I have so much belief in this company and i always recommend to my relatives and friends about this company, that's why i purchased 2 air conditioners at one time from your company.On the very first day i have problem in my one air conditioner. I complained about this to your company. The person to whom i talked said that we will give service to you in between 24 hrs. i wait for 2 days but nobody responds. I called 15-20 times to your company and after two days one engeenier came and said that we will replace your air conditioner tommorrow, But nobody comes. We call so many times to your company but nobody take initiative to help us. Everytime i called they just say that give me your address and we will take care of that. but i did not get any response. One person from your company gave me the
              complain no.:THE-[protected]. After 1 day again one person from your company gave me the complain no:CHE-[protected]. I dont know what your employees are doing? I planned to buy 2 more air conditioners from your company but by seeing your service i dont think so that i can buy anything from your company in future. If you can do anything to improve the service provided to me, than do it as soon as possible otherwise i will completely lose my belief in this company and i will not recommend anybody for this company
              Thanks .
              I have purchased a washing machine of Kenstar. For last 4 months I am trying to search service centre. I got one address at Bhawani peth, but after enquiry it is known that the said centre is closed for last 2 yrs. Can I get other service centre address at Pune?
              Dear Sir,
              I am Prashant, I would like to know the service centre of KENSTAR in Pune and contact number.


              Thanks
              Prashant
              [protected]
              ([protected]@rediffmail.com)
              I have purchased a kenstar 20 Ltr. microwave from Pune-Mahalaxmi Metals, Appa Balwant chowk but i received only the machine no warrant card or user guide is given with the machine and the shop owner gave the answer that it comes from the Company like that only. further for giving the demo of the maching, whom to call up they didn't told us properly. Kindly guide me in the matter and remove the kenstar agency from that shops which are spoiling the name of reknowned brand like Kenstar.
              Regards
              Isha Kale
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                H
                Helen Dias
                from Mumbai, Maharashtra
                Jan 19, 2009
                Resolved
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                Resolved

                I recently found out that RUBICON SERVICES, JOGESHWARI Claim that they are authorised service center for servicing water filter, washing machines and other electronic appliances. KENSTAR has not bothered to inform customers that they have stopped giving contract to RUBICON SERVICES Yet they are operating and fooling the public that they authorised service centre. KENSTAR CUSTOMER SERVICE IS VERY LOUZY AND THEY JUST BELIEVE IN SELLING THEIR PRODUCTS AND NOT GIVING PROPER SERVICE SO PLEASE IF YOU ARE USING THEIR WATER FILTER OR ANY OTHER APPLIANCES PLEASE BEWARE THAT RUBICON SERVICES IS NOT AUTHORISED TO CONDUCT SERVICE, THEY ARE GIVING DUPLICATE CANDLES AND CARBON. I DID TRY TO TALK TO CUSTOMER SERVICE, KENSTAR BUT THEY ARE NOT BOTHERED.

                PLEASE BAN KENSTAR APPLIANCES AND RUBICON SERVICES
                Aug 14, 2020
                Complaint marked as Resolved 
                i purchased kenstar filter in dec, 2 free service is pending, i called on these no. [protected], [protected]
                no one pick up the phone.some water leakage is in the filter.
                plz do the needful.


                shweta
                [protected]
                I entered into contract in september 2009 and idid not receive timely services right from october month . Our aquaguard machine stoped working and there were no technician available for three days inspite of continous calls. It seems the company is only interested in making customers enter into contracts and later forgets to provide services.
                I have repaired 2 purifiers from Runicon... But hopeless service from next day purifier are not working & last 15 days UI am trying to get it repaired.. I got ther no from Just dial...
                I have also taken up Rubicon services for my eureka forbes aqua guard. After paying the full amount, i was trying to call them they kept on saying they will send someone for 1 week but never sent anyone.

                And now there is no one picking up that customer service no. Can anyone recommend what action can be taken against them.

                Regards
                S
                Rubicon services are the worst that I have come across, My dad a senior citizen trusted them and gave them a upfront AMC contract for 5 years for Water Purifiers and A/c and since that day all we have only and only had troubles, to get their service engineer to my house I often have to call them for days and eventually when i get hyper and threaten to get abusive that, s when their engineer turns up.

                I've decided I've had enough of this, I think I am going to approach the Consumer court

                Vinay
                I have signed AMC Contract with M/s Rubicon Services for the AMC of Eureka Forbes water purifier on 27/01/2010. Only one time Rubicon has sent his technician for maintenance after several call from me. But till date no person from M/s Rubicon has turned up for further maintenance. Already ten months has passed but technician does come for service as per the contract. The services offered by M/s Rubicon is very worst. I appeal to all customer who are using services of Rubicon beware from the rubicon.
                there are so many complaints against Rubicon services. and they are still in the service and fooling people. Why can't we all take up this issue and force the company to close down. does anyone knows the procedure and can guide us on how to sue this company.
                Yes, I too have the same problem, they grabbed my money for life long services, not even bother to contact once a year. I call up Rubicon for services, every time they note down my address, cont no. why not they have some courtsey on human grounds to note the address and details of customers at least one time and give that customer a reference no.?? will the company like Kenstar take some action or have some better after sales service arrangements. or elese the mouth to mouth publicity of their (rubicon) poor service would downgrade the name of their company.
                Will the company wake up from similar types of messages and comments ???

                Kenstar — Water Purifier

                I had purchased Kenstar water purifier on 22/07/2009 in Goa.Problem i am facing is flow indicator light is not getting on & water is not coming.

                Preetam D Deshpande
                Nil-padma(A-5),Flat No.9,
                Savarkar Nagar,Manikbag,
                Sinhgad Road Pune-411051
                Mob.No.[protected]
                I would like to highlight that Rubicon Services is not an authorized service provider for any consumer durable product. Sadly, I learnt this after signing the AMC for 3 years.
                I have been facing the same problems as mentioned above.
                I have now logged a complaint against Rubicon with the consumer redresal forum.
                I am very hopeful now.
                We have a Kent Grande and have signed a contract with Rubicon for two years. 100 calls later and fifteen days of no response, we are still waiting for the service and borrowing water from our neighbours. Rubicon should either close down their service or pull their socks up really quickly.

                Heta Pandit
                Has anyone complained against them at the police station or consumer court, please tell us

                Pathetic serivces - Kenstart

                THIS IS THE ERROR WHICH I RECEIVE WHILE FILING A FEEDBACK - An error occurred while submitting your feedback. Kindly resend it. Thank-you. What a pathetic customer service

                micro oven not working

                have shifted from gurgaon to kolkata, oven not working propoerly
                Dear soumitra21,

                We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

                In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

                Regards,
                Videocon Online Team
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                  C
                  Complainant3333165
                  Jan 12, 2009
                  Resolved
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                  Resolved

                  I have bought a kenstar mixer grinder 1 year back after regular use blade got broken i have replaced it with new but again after few days it broke again.

                  I am not finding original spare shop in bangalore

                  Please help me

                  jayadeesh
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  i have many products of kenstar, but very panic by the company 4 their services.
                  OMG, I Juust bought a Kenstar Mixer Grinder from India Times shopping wesbiste.I guess I should have done some research before buying it.Looks like I am caught now.

                  All the complaints about Kenstar, I feel I made a bad decesion.
                  Sir,
                  I purchased one mixer grinder(Model No 9802) ser no 05937 on 06 Jan 2001 with a warrenty of 12 yrs. The item was purchased from Jamini traders/Jamini TV Centre Mavelikara, Alappuzha (Dist), Kerala. Some days back it went out of order and i deposited to the dealer. Even after 4/5 weeks the deler neither replay nor repaired.please go through the matter and do the needful.

                  Somraj PN
                  Puthuppurakal house, Chunakara East
                  Chunaqkara PO Pin 690534(Kerala)
                  Phone [protected]
                  [protected]

                  not heating

                  I purchase kenstar geyser ..in jan 17th so know can using is not not heating .so is not responding d company ..so pls requst to me ... .pls attd d fults ...warranty is validd
                  Dear Fazil Unpulgged,

                  We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

                  In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

                  Regards,
                  Videocon Online Team
                  Dear Fazil Unpulgged,


                  Information about your complaint number is still awaited from you. Please contact us on [protected]@vgmail.in with the necessary details for any further assistance.

                  Regards,
                  Videocon Online Team
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                    M
                    Mr. Parveen Chopra
                    from Kolkata, West Bengal
                    Dec 26, 2008
                    Resolved
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                    Resolved

                    Dear Sir,
                    We have buyed a micrwave model no. OM-20FCD on 8-1-2008 its giving problem from starting.We have submitted a complaint earlier company person Mr. S.K Gupta from ambala city have taken our micrwave on[protected] but today is[protected] they have not returned us till now.Our complaint no. is KAR [protected].Please see to it as soon as possible.Every time there company person give us a excuse that there is no repair parts when it will come from company i will make it ok.please send repair parts earlier
                    you have very bad service
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Dear Sir,
                    I get gift in my marry a Kenstar. But finally we are unable to start. We went at a shop also. But they say you have to call at company callcenter. So we are writing to you. if you also saying. You need bill then we can advertise KENSTAR "do not buy ".

                    thanks

                    Ajay Maheshwari
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                      A
                      ARVIND RASTOGI
                      from Baloda Bazar, Chhattisgarh
                      Dec 19, 2008
                      Resolved
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                      Resolved

                      We are using Kenstar washing machine [Model : LF2008] for the last 5 years, and the same break-down occurs every year. It is more than a month since the last break-down ocurred, and we had lodged the complaint with their local Service franchisee M/s Carridor Services, Supela, Bhilai.

                      After pursuing the matter for several days, their service person reported, had a visual look at the machine, and said that the belt had slackened / worn out. When the machine did not work after replacing the belt, he said timer / control card would need to be replaced. Finally, when the machine still did not work after replacement of the card as well, the service person told us that the motor has broken down.

                      We have been trying to bring to Co's attention time and again as to how these service personnel dupe and cheat unsuspecting consumers by declaring working parts as malfunctioning and suggesting their replacement without actually testing the machine / conmponent for actual problem. Further, they take the components from the consumer (which they have so declared as malfunctioning) by offering certain discounts on the replacement part cost / service charge. The removed component is subsequently offered to and fixed on another unsuspecting consumer’s machine. No wonder the service personnel never bring any component in original packing bearing original spare identification. They also never carry the Company’s price list for spare components / service charges, and invariably over-charge.

                      As a result we have several users of the same model in our immediate neighbourhood and friends circle who had this machine and have since replaced the machine with some other make.

                      Now the local service agency does not want to attend to our problem since this episode. We want the Co. to get the machine serviced. Since the machine is out of warranty, it is needless to add that the srevices shall be paid for.
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      I have also faced exactly similar situations. The Service center are set up only to fleece the unsuspecting customers. In fact I visited, what is called as the authorized service center in Chennai and found that the same workshop handles all brands of washing machines. His terms of warranty are also vague.
                      If you see it from the manufacturer's viewpoint, all that they are bothered is that there should be some one designated as Authorized Service center. If they have one, then the sales of their product in that city is assured. The mfr is least bothered on the authenticity or quality of the service center.
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                        S
                        Syed Shabbir
                        from Delhi, Delhi
                        Dec 15, 2008
                        Resolved
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                        I have Purchased KenStar Micro Owen last 6 months Back and It Started giving me trouble from last Two month and then i have booked a complaint for servicing on 17-Nov-2008 and the Complaint number is 9A[protected] but till now no one came for servicing and i have called then 4 times and the only answer I will get is "sorry sir we will send the engineer today without fail" In my whole Lifetime I have never seen worst service than this...Its Disgusting and Pathetic...I am going to book a trail on KenStar
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          Richard Crasta
                          from Bengaluru, Karnataka
                          Dec 15, 2008
                          Resolved
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                          Resolved

                          Ken the Cockroach, son of Kenstar, the appliance company, watches me from the window of my microwave oven every day. I noticed him around a week back, and now he makes regular appearances at the window.

                          Why do I call him Ken, son of Kenstar? Because I cannot figure out how a cockroach entered the door of my microwave, and why he can’t get out, and must theorize that Kenstar chose me, perhaps their millionth customer, for the gift of a cockroach egg sealed in the door of their microwave. It took a year for the egg to hatch, and for the roach to grow full size. Perhaps the roach has been “eating” the fumes of food that probably travel through the small crack, which is enough for fumes to get through, but too small for a large cockroach to exit.

                          Or else, the roach entered while a baby, and now, having grown up, finds it is unable to leave, as in the Roach Motels—“roaches check in, but don’t check out.”

                          At first I was concerned about using the microwave: what if the cockroach went SPLAT! I just hoped he would go away. But no, he refuses (or is it a she?). So finally, I’ve started using the microwave again, and though he usually slinks off the corner of the door, where he’s probably more protected from the microwave radiation, what if as a result of his strange habitat, he’s become a Super Cockroach, one that can withstand and survive a hydrogen bomb blast? What if this was part of a secret CIA project to breed cockroaches that could conquer China and defeat the Taliban?

                          Despite my awe at his obvious superiority and his pedigree, I am somewhat dismayed by the sight of a cockroach every few hours when I enter the kitchen, and I humbly request Kenstar to simply remove their microwave oven, along with Ken the Roach, and to refund my money. So that I can buy a different model, one that doesn’t permit cockroach entry or freely gift unsuspecting customers with cockroaches.
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            G
                            Gaurav Choudhary
                            from Mumbai, Maharashtra
                            Dec 6, 2008
                            Resolved
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                            Resolved

                            Dear Helpdesk

                            I had bought a Kenstar foodprocessor in Feb. 08 .
                            I am facing some problem in the machine and I trying to contact with your kenstar customer care from past 4 months, but still there is no result ...

                            So request you to plsssssssss do something on my problem ASAP.

                            Thanks
                            Gaurav Choudhary
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            I had bought a Kenstar foodprocessor in Feb. 07. Ihave called ur service Tech after giving complaint to service center. He changed the motor coupling and charged Rs, 230/- but on the same day it was totally worn-out suspecting the parts which he was changed seems to be duplicate. I had taken photo of old aswell as new parts. pls. advice what to do? how to identify original parts.
                            The Manager, Date-29/04/2009


                            I had purhased kenstar food processor at VIJAY SALES Tip Top Plaza Thane on 14/05/2007.The same was not working.I lodged acomplaint in Feb 2009 .The mechanic came, he repaired the food processor.He took Rs 175 as servicing charges though it was in guarantee period in spite of my showing him guarantee card and receipt.
                            After 15 days the food processor was again not working I lodge complaint.The mechanic came, he told me that motor was out of order and he will visit with the motor and will replace the same within 2-3 days.I am following with them for last 20 days but no body is coming for repair.This is very disgusting.
                            I have spoken to managers in Thane but they are also not able to do anything.They told me to lodge complant again and fresh complaint no isTHA[protected].
                            So far nobody has come for repair.If my grievance is not attended urgently I will have to move to consumer forum.

                            M J Golatkar
                            5A/2 Pareira Nagar,
                            Khopat, Thane 400601
                            Tel 25413405
                            Hi,
                            I am facing something similar.
                            In case you have some success, or some solution, please let me know.

                            Kind Regards,
                            Deepti
                            I WAS PURCHASING KENSTAR FOOD PROCESSOR FROM DASS AT KOTHRUD PUNE ON 28/06/2009 BUT FROM THAT WHEN AT HOME WHEAT FLOUR WAS MIXING THE ROD OF MOTOR WAS NOT WORKING THEN I TOOK WITH MY SISTER IN LAW TO DASS SERVICE CENTER. THEY TOLD US OUR TECHNICIAN WILL REPAIR THIS AT UR HOME THEN NEXT DAY TECHNICIAN COME AT MY BROTHER'S HOME AT PUNE & REPAIR IT IN AUG .09 BUT IT WAS OCCURING SAME PROBLEM IN SEPT.09 1'ST WEEK.THEN IAM COMPLENTING TO UR CUSTOMERCARE BY PHONE TO COME AT MY VILLAGE TO REPAIR IT SHE/ HE GIVES ME COMPLAINT NO. THA [protected] ON 20/09/2009.BUT TILL DATE THE TECHNICIAN O[censored]R COMPANY NOT COMING TO MY VILLAGE . SO I AM COMING TODAY TO DASS KOTHRUD. ALSO GIVING MOTOR TO HIM FOR REPAIRING BUT IF ITIS NOT REPAIRABLE PL GIVE NEW MOTOR TO ME AS EARLY AS U CAN.
                            Hi,
                            I am also sailing on the same boat. Its really disgusting to deal with service center people of Kenstar. Really did a major mistake buying this brand...
                            I bought food processer on august2009 in adishwar , after using twice the machine is not working, i gave a complaint to the person who gave a demo but he is not responding, careless service by kenstar
                            Yes I too had a very bad experience from Kenstar..I too have purchased a food processor of Kenstar and after its purchase i have been not attended by a single person (for past one month) from Kenstar for the demo.. such a bad service was not expected from a company like Kenstar..i regret my decision for opting this brand against others
                            I reside at Thane and after calling the representatives they just attend the call & tell that they shall be comming for the demo & they never turn up...
                            I PURCHASED KENSTAR FOOD PROCESSOR IN FEB 2010 AND WITH A WEEKS TIME I STARTED FINDING PROBLEMS.ISINCE THEN AND TILL NOW IAM FACING DEFECT IN SOME OR THE THE PART ALMOST EVERY MONTH ON AN AVERAGE AND NOW I AM FED UP AND I NEED MY MONEY BACK.
                            SUCHITRA
                            Even me, I purchased Kenstar Karishma from Bhawani Enterprises, from Peth area, on 8th May, I did not even used the processed as it was not working only. from 3 days I have been calling Kenstar service center, first of all they are not at all polite, the way they answer is like they are speaking to someone on street, and they even disconnected the call without hearing the whole problem. How to deal with this people.?
                            I had bought a Kenstar Food processor in May 16th 2010.We havent used it in the past 1 year and it has 2 years warranty.When we opened and started using the same the motor itself isnt working.
                            In spite of registering the calls several times in customer care and repeatedly calling the engineer no one cares to listen to my complaint.I would like to quote the engineer's name:Kailash Salunkhe.Worst service I have ever seen.

                            Smita Rao
                            [protected]
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                              Gaurav Gurbaxani
                              from Bengaluru, Karnataka
                              Dec 5, 2008
                              Resolved
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                              I have purchased a split 2 ton AC from Kenstar.

                              I was promised that it would be setup within 2 days. However this took over 2 weeks. This is not my complaint though.

                              They sent probably the most incompetent electrician to install the AC. He broke wires, short circuited the internal wiring etc. Three 3 days his boss tries to come and fix what this boy has damaged.

                              2 weeks after it gets going, the compressor stops working. I was lucky to have someone come over a week later and fix it.

                              After that the AC stopped functioning completely. I have called kenstar over 10 times. They "promise" me that someone will come today itself to fix it. I have the people call me up and ask for landmarks and then dont show up.

                              I have had it! i vow never to purchase ANYTHING kenstar again! It was a complete waste of 28, 000 rupees.
                              Aug 14, 2020
                              Complaint marked as Resolved 

                              Kenstar — Bogus Company with Zero Support

                              Over a year back we had bought 8 pieces of Kenstar 1.5 ton AC's and in ALL the ac's the flap stopped functioning within 6 months o[censored]se. There is absolutely no sales service for this Company and our repeated calls are not answered. They are unable to repair this simple thing for over a year now. Pathetic Company. Pl take care of these cheaters. Their stocks should be pulled out from all shops else people like us will further suffer.
                              bogus-company-with-zero-support

                              I totally agree with you.
                              The company have not addressed my complaints for food processor even after repeated request to customer care and Dass showroom in aundh whrere from i have purchased this food processor.
                              The food processor is too noisy and this complaint is not yet solved by their service people.

                              If these people are going through it kindly address one of my complaint nos. PUN[protected].
                              I feel i have wastes my time for writing this e-mail also.

                              Sarang
                              kenstar products should be allowed to sell in India
                              Dear Sir,

                              Quote
                              Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
                              Unquote

                              The above quote is taken from your web site.

                              The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.

                              Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])

                              On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).

                              I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.

                              Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.

                              I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.

                              I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.

                              Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.

                              The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:

                              Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.

                              Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.

                              Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.

                              Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.

                              Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.

                              I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
                              1. The website should guide the customers properly with the address / contact numbers of the all service centres.
                              2. There should be provision to lodge complaint on the web site also.
                              3. Call Centres should have correct address / contact numbers.
                              4. All service related grievance should also be registered at the Call Centres.
                              5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
                              6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.

                              I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????

                              Regards,

                              D K Goswamy
                              1002, Labh Shukan Tower, Nr. Judges Bungalows,
                              Bodakdev, Ahmedabad
                              (mobile [protected])
                              I would like to bring to your notice that i have purchased a Kenstar Microwave convection oven (serial no.[protected] from Swastic digiworld in Pinjore Haryana (bill no. 87) dated 6-7-10.
                              From the very 1'st day the microwave is not working. i bought the microwave and the demo guy(Mr. Sukhjeet) came after 3-4 days and openend the box and started giving me the demo. But the microwave did not start . Upon this i called up Mr. Jasbir to replace the microwave and he said that you will have to wait for a day and that he will talk to Mr. Niraj who is resposible for taking desicions for replacing the microwave. Despite that i did not get a call for 3 days. After that i again called him up and he said that you take the microwave to Swastik Digiworld and they will replace it. i took the microwave to Pinjore which is 18 k.m. from my house but they refused to replace. i again bought it back and asked mr. Jasbir to give me the conatct no. of Mr. Niraj and he gave me. When i talked to Mr. Niraj he assured me of replacing the Microwave as i requested him because it was not worth getting it repaired if i`m spending rs. 11000 for the new microwave and i`m still getting it in a repaired condition . but honestly speaking SIR, till today that is 12'th of august i`ve not got any engineer to look intyo the matter nor it has been replaced inspite of giving so many reminders to Mr. Niraj. every time he says that you will be visited by an engineer in another 2 -3 hrs. but i`m feel very sorry to say that this is my worst experience with Kenstar. My uncle who is owning 3 products( refrigarator, microwave and of course a washing machine { all brought from Swastik electronics / pinjore}) of kenstar recommended me to buy a microwave from Swastik Electronic - Pinjore.
                              Sir, Is this the way your company deals with ?????
                              I had given this as a gift to my sisters In- Laws. But i did not know that i will be so much embarresed after buying a KENSTAR brand.
                              Kindly suggest me what should i do.
                              Should i throw away this Microwave in a garbage and think that i have lost my rs. 11000 or should i go and keep it outside the SWATSTIK ELECTRONICS DIGIWORLD - PINJORE. so that they can sell it again to a customer like me and make a fool of him. I think your company is least bothered about any kind of customer relation ship.
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                                K
                                K. Mohan nair
                                from Bengaluru, Karnataka
                                Dec 2, 2008
                                Resolved
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                                Resolved

                                Respected sir,
                                Myself, Mr. K. Mohan a resident of Dombivli(East), thane would wish to bring into notice a complaint as a customer regarding the purchase of KENSTAR mixer( Model no.-MG 0411). As per the model no. stated above the above item was purchased on 19-11-08. As per the specification indicated in the Brochure...we did not receive the Chutney Jar & the shop owner is charging an extra sum of Rs.250. We have paid Rs. 3195 as an exchange offer for the previous old mixer. The original cost of the Kenstar mixer is Rs.3995(receipt no.3223).Even we were not provided with spatula, whipping blade & other parts. Then we had to get the items by again visiting the shop. We have still not received the chutney Jar & we are being charged an extra sum for that as stated above.I would wish to bring into notice about the shop: PARAG appliances, patkar building, canara bank, Dombivli(EAST) Is this the type of service a customer must expect from a shop for a brand company like Kenstar???? The amount they are charging does not suit the specifications provided in the brochure.We are seriously disappointed by the service provided and will be forced to take up legal action. Do look upon this matter & do the needful. Yours sincerely, Mr. K. Mohan.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Respected sir,
                                We are purchased a Refrigerater in JAINSONS CORPERATION LTD, Coimbatore. Model no KRC200ASW, Sl No KF04LK0801066 dated on 15-01-05. Now 25 days before Fridge no cooling. I will give indoor service at SANVEE costomer care, Coimbatore, Job no-ID9F0807 ON 08-06-09.Now i am asking today via phone. She told set ok bill amt rs 3550/- I am asking compresser under warrenty.How you are charging to me . I say connect Branch Manager.She is no response in my call and she told he is out of Office contact after some time. Again i contact 5.30pm she told office time closed.she sayed you will call tomarrow .I am asking her name she cut the phone line. Next what to do.I lost my original bill but i have warrenty card with filling and dealer seal . pls reply to me. my contect mobile no[protected].We are seriously disappointed by the service.How V R recammened others. Yours sincerely s. m basha.
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                                  D
                                  Dev
                                  from Chennai, Tamil Nadu
                                  Nov 13, 2008
                                  Resolved
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                                  Resolved

                                  Horrible service

                                  I have a Kenstar water purifier, model name is Le Pure.

                                  Till now, had to call service people twice or thrice in 2 years for some or the other problem, which I think is ok. But the time they take to attend one service call is HORRIBLE.

                                  This time they crossed the limit !!
                                  I stay in Hyderabad and the number 30210888 which used to be their customer care number (on which I had registered complaints earlier)...
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                                  Umesh Kumar
                                  Nov 13, 2008
                                  Resolved
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                                  I recently brought Kenstar food processor (which i feel was a wrong decision) thinking it was good to have a product of a MNC company. It was working properly for first two months. Then it started showing it's true colors. It's not working properly. Though we brought it as an appliance which takes care of all the needs in kitchen, it was not performing all the functions it was intended to do properly.

                                  It seems this MNC company doesn't have a customer service of its own and maybe it has outsoruced to some other agencies. If you dial the number gave in the manual, you would be the luckies person of the day if you get the response. Even if you get a response all you get is a false assurances that somebody would turn up and repair it.

                                  It's almost a month now that i registered the complaint and somebody is yet to turn up at my home to have a look at it. I sincerely advice everyone not to buy any products of this company as it seems the customer service is very bad with not only the product i am mentioning and it is the same case with other consumer durables like washing machine, refrigerator etc. (you could read hundreds of such compliants on web).

                                  I hope company realises that it's high time they serve the customer or better shut the shop and leave the country.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  i am sold 2 years back mixe grainder purchase time tell distributer 12 years warrenty, 2 times motor winding burn no serviing demand to pay ammount 2 times
                                  I bought a Kenstar food processor on Dec 08.After 3 days the guy was came for demo .After the guy was left, when I start to use this machine it give some burning smell. When I call to this guy he said you need to call customer call. When I call to customer call they said you need to come to our service center. While time of buying they said that it will provide home service. When I call to customer care they are saying you need to come at our service center .This is not a small product that u can keep it in your pocket and go to service center.

                                  So my opinion here is don’t go for any kenster product. Go for only those whose services are good.
                                  I am waitin for person from last 10 days, your person had visited my home seen problem and not given solution after 6 days also, i am waiting for only rubber elbow of kenstar cooler, the person visited my hom.
                                  I agree with this complaint, I have purchased one kenstar air cooler in April 09 and after one month the
                                  cooler was stopped working, I logged one complaint to provided customer care No. on Kenstar Box,

                                  I logged first complaint on 22nd May 09 the customer executive gave me my complaint no. (PUN [protected]) and promised me that i will get a phone call in 2 hours and service in 24 hours, but didnt got a single call so again I called on the next day the another executive (the keep changing executives) said the same work will be done on that day only, again same procedure as i will get call in 2 hours and service in 24 hours, but on that time also they didnt call or attend the call, then i again call then and asked about the comaplaint the another customer executive said that ""my logged call has canceled"" so i will have to logged a new call for this, I dont know how and why my complaint got cancelled when i asked that person i want to talk to your senior he gave my call to his collegue and told me he is our manger (Hemant Pillay) when he was just an executive.

                                  I explained each and every thing to him he also promised me that they will take care of my complaint in 24 hours.

                                  since that day i havent got any service or any type of call.

                                  Pls help in this.

                                  Regards,
                                  Sachin Shinde
                                  Dear Sir,

                                  Quote
                                  Kenstar also recognizes the importance of after-sales service to the consumer. Which is why, we are constantly engaged in enhancing the level of consumer satisfaction - a truly demanding task in itself. Our strong back-office support, the Kenstar Service Department has developed a unique module of service that enables consumer attendance in less than 24 hours, starting from the time a complaint is launched in any part of the country.
                                  Unquote

                                  The above quote is taken from your web site.

                                  The website has option for finding the Service Centers but is not enabled (sic!!!). There is absolutely no mention about the customer’s complaints or the Service help line number.

                                  Fed up with the poor services from your local (Ahmedabad) dealer I took the help line number and tried to seek help for the repair of Mixer Grinder. I am giving below an account of my experience dealing with your Service Call Centre ([protected])

                                  On 28th May’2009 I contacted the Service Call Centre and got my service request registered (Complaint No.AHM[protected]) for Kenstar Model MG9604A Mixer Grinder. The executive told me that the service engineer would visit with in 48 hours (The web site says with 24 hours..sic!!!).

                                  I requested the executive over phone to provide me the local Service Centre Address or Contact number so that I can either visit or talk to the concerned to save time. I was informed that this information can not be given and as per the system, the service requests are to be registered with the Service Call Centre only. I made a request to take a note that the engineer should visit only after talking to me over my mobile phone ([protected]) phone.

                                  Today, 3rd June, 2009 after waiting for more than 144 hours, I contacted the Call centre again to remind. To my great astonishment I was told that my address was wrong (as reported by their service engineer Mr. Ghanshyam) and therefore the complaint is closed. I was given a new Complaint No. AHM [protected] by the call center executive Ms. Sheetal. She also advised me to talk to the local service centre and told me to contact Mr. Raju at 230666. When I told her that there can not be a 6 digit phone number in Ahmedabad (sic!!!) she gave me a mobile number of Mr. Vijay Parikh [protected]. She never told me that I should try this number after 11 (sic!!!). I requested her to lodge a complaint against Mr. Ghanshyam who has wrongly reported for closing the case citing the reason of incorrect address but she gave me no solutions for such grievances.

                                  I tried on the mobile number several times but got no response. I called up the Call centre again to enquire whether the number was correct. I asked the Call Centre executive to transfer the line to the Call Centre Supervisor but I was told that his line was busy and I should call again after 10 minutes. I kept holding the line but to no avail.

                                  I joined the Call Centre number again and this time Nazneen picked up the line and spoke in chaste Hindi whereas I had opted for talking in English. My request to transfer the line to the Call Centre head was not entertained.

                                  Furious, I called the centre again and talked to Ms. Jayshree this time. She wanted to know the reason for transferring the line to the Supervisor. When I told her that I wish to make a complaint against the Call Centre executives she told me that she is the boss. Suspecting her behaviour I insisted for talking to the Call Centre head.

                                  The line was then transferred to Mr. Dheeraj, Manager of Call Centre. I insisted for initiating action as under:

                                  Mr. Ghanshyam: For giving false report of wrong address and not following the instruction for talking to me over my mobile phone prior to the visit.

                                  Ms. Sheetal: For not informing me that I should call after 11 am to contact Mr. Vijay Parikh and also not transferring the life to her superior inspite of my insistence.

                                  Ms. Nazneen: For talking to me in other language inspite of my opting for English & not transferring the line to the Supervisor in spite of my holding the line for long.

                                  Ms. Jayshree: For blocking me to reach to her superiors. For shielding her colleagues by imposing herself as the Head of Call Centre.

                                  Mr. Dhiraj: The Manager of the Call Centre showed helplessness while talking. He should be held overall responssible for the entire episode and improper handling of the customer’s grievances / complaints.

                                  I sincerely hope that my feed back would help you to weed out the shortcoming in the system and improve the services of the company. This complaint should be limited to be seen as against a particular person but against the system as a whole. I would like to make some suggestions as under:
                                  1. The website should guide the customers properly with the address / contact numbers of the all service centres.
                                  2. There should be provision to lodge complaint on the web site also.
                                  3. Call Centres should have correct address / contact numbers.
                                  4. All service related grievance should also be registered at the Call Centres.
                                  5. Call Centre executives should not discourage the customers to talk to the superiors even though the matter could be trivial.
                                  6. The feed back on closing the complaints should be sought by sending sms or verbal feed back over phone to ensure proper customer satisfaction.

                                  I am trying the mobile number of Mr. Vijay Parikh [protected] since 11 O’ clock (till 11.18) but no one is picking up the line….. who bothers for the customers.. afterall?????????????????

                                  Regards,

                                  D K Goswamy
                                  1002, Labh Shukan Tower, Nr. Judges Bungalows,
                                  Bodakdev, Ahmedabad
                                  (mobile [protected])
                                  yes i agree with you. i had bought a kenstar 1 ton ac 11 months back. just after i month it started giving cooling troubles.since i bought the ac the service center people have visited my place atleast 25 times for one after another problem. not to say that in 1 month my ac has gone in the service station for three times.just few days back they installed my ac without completely fixing it .they installed the ac without replacing the swing blade motor as the swing blade was not working at all. now the next day they came and took the motor of the swing blade saying that they will replace it with a new one within a week. i hope that they do a better job this time. and completely fix it. we had written to the company about this saying that may my ac be replaced with a new one. but who listens. what they did is that they send the same old people from the service center . you are so true that nobody bothers for the customer. i have gone hopeless. what will i do if the guarantee period expires and i have to empty my bank balance on the repair of this ac. where to go ? to whom to complain ? i am at a mess...

                                  KENSTAR AC 1 TON — Swing option is not working

                                  HI,
                                  This is Pushpendra from NaviMumbai([protected]) i have been complaining since a month regarding our fault AC, it’s swing option was not working since first day . We called so many times to customer care they launch a complaint but never reply.Complaint no. (THA[protected],THA[protected],THA[protected],THA[protected],THA[protected]) .once their technician came and took away the swing flap after that nobody came.Here i once again request to look in to the matter and reply soon.
                                  Thanking you very much.
                                  Regards
                                  Pushpendra Kumar Gangwar
                                  remote get locked but there is no help to unlock this on net .no user guide facility
                                  I bought a KenStar Mixer Grinder in April. Before completing 4 months the grinding part of the Mixer came off. All the search for a service center went in vain as no one was giving proper response. I called to nearly 50 numbers before getting connected to the appropriate person. In addition to that I'm not cent percent sure that person will do the service. I have requested for home service as the service center timings is not in sink with my work timings. When a customer is coming to buy a product you do show immense customer support and dedication. Why this dedication is not seen in the quality of the product or when a defect occurs in the product, that too in Waranty period? The company has provided 6 years warranty for the product. In one month if this is the condition, how many times in 6 years I should search for a service center.

                                  Raji
                                  Chennai
                                  (Mobile : [protected])
                                  My Mixer cum Grinder is not working then me colled the below number I called to Dhrmendra on 27 August-2010 at 3.16 PM, to the Ph.No. [protected], But no body lifting the phone. It seems tobe worst service prividing from your end.

                                  Pramod
                                  Manager,
                                  Vishwa group
                                  Mob: [protected]
                                  Kenster Microwave Oven has ceased functioning.Persistently I have been lodging complaint and getting assurance of service within 24 hours, but in vain.That is the plight.

                                  P.ATAUL FAREED
                                  33/265 P K STREET
                                  PERIAPET
                                  VANIYAMBADI 635751
                                  VELLORE DIST
                                  TAMIL NADU

                                  Kenstar mixer cum food processor — not working and Warranty

                                  Sir/Madam
                                  Last 16 days i am giving complaimts to them none of the sales engineer has came to my home for the product this is very disgusting thing and my product is in warrenty.


                                  Regards
                                  Mr V.D Shinde
                                  [protected]
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                                    P
                                    Parimal
                                    from Mumbai, Maharashtra
                                    Nov 5, 2008
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                                    Resolved

                                    Kenstar Split Air Conditioners

                                    We have 15 split Air conditioners out of which 3 are Kenstar made. The balance 12 have been working upto full satisfaction for over 24 months. The Kenstar models have all sorts of issues within 4 months o[censored]sage.

                                    Repeated complaints to their support cell heeds ABSOLUTELY NO RESULTS.

                                    I agree with people on this site who say that Kenstar is the worst kind of brand to buy....
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                                    TheCyclone
                                    from Mumbai, Maharashtra
                                    Nov 5, 2008
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                                    Sir/Ma'am,
                                    I have purchased Kenstar Karishma Food Processor from Big Baazar at Vashi, New Mumbai on 28-Nov-2008.
                                    Please send a person to demonstrate working of food processor. I had gave a call at your service center regarding this, but no one visited us for the same. We then kept follow up for the same, but all in the vain.
                                    Please take a look into this.
                                    I HAVE PURCHASED KENSTAR MICROWAVE OVEN WITH GRILL FROM BIG BAZAR VIDE CASH MEMO NO. T83/5215 DT. 25/11/07. EXCEPT FOR DEMO, I HAVE NOTICED THAT NONE OF YOUR TECHNICIAN HAVE VISITED OUR RESIDENCE REGARDING COMPLAINTS LODGED WITH YOUR KALYAN OFFICE HENCE I AM FORCED TO LODGE A COMPLAINT REGARDING LACK OF CUSTOMER SERVICE NOR THEY HAVE A COURTESY TO CALL BACK DUE TO BUSY SCHEDULE. HENCE IF THE MATTER CONTINUES I WOULD BE FORCED TO CARRY OUT LEGAL PROCEEDINGS AGAINST THE COMPANY AND SERVICE CENTRE. FOR YOUR INFORMATION I GIVE BELOW MY MOBILE NO. [protected]
                                    i am the ealer of electronics items isale the kenstar solo microwave dt15/05/2009 and demo rejistar next day my coustemer name is kusum mandal and pphone no-[protected] technician take appouintment but not attend the call thechnician name is rakesh and his mobile no-[protected] till date 28/05/2009 coustemer return the goods me tell e what will i do kenstar service is very bad respons me .
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