Kenstar Complaints & Reviews

Very bad experience with kenstar service.
I have registered my complained about geyser problem on 20 september but till yet i have no update about this ticket (Gpa[protected]). Even after multiple calls to customer care, nobody want to pick any call and share the status. No reply over mail as well.
I don't know anyone is working on this ticket or not.
Currently geyser is under warranty.

Hi team,

It is sad to bring notice that your service team is very bad.

I have a kenstar split ac bought from amazon last year august. And now facing issue in it.
The compressor is vibrating vigourously and with lots of noise eventually it cannot be used.

I have been following up with kenstar call over call.
Being tired after august month i again called in september and raised new ticket.

Ticket no:

Dear customer your reference no is mum[protected] pl give response code r75209, if receive call within 1 hr. For annual maintainance click www.vgservice.co.in

I got contacts of 3-4 service man below is list

Mum[protected] will be serviced by nandakumar[protected], svc point [protected] provide scode s66331 only if satisfactory job done, appt dt-27/09/18, 5:00pm

Addition to above 2 phone number i have 2 more all shared by your service desk team.

And also senior branch head person number but all in vain

[protected]

No one recieves the call. I am really tired of this dirty situation now.

Can you please get the issue resolved?

Thanks
[protected]

Bought kenstar water heater, it started leaking after 6-7 months.

I registered a complain as it is in warranty period, nobody takes care of your complain. It is almost 4 months over to call them again and again but nobody care about it. I have not seen bad service like this in my life till now. Their managers gives commitment and once commitment date gone they do not pick the call.

I raised my first complaint in july 2018. Its been more than 3 months and i have raised 7 complaints till date and not even once did a technician visited my place. And each time i call customer service, they can only see my latest complaint. There is nothing you people can do. Such horrible service. I'm going to approach consumer court if this is the attitude you have towards your customer.

Gave complaint on geyser, which broke in 7 months after purchase.. (On warranty period)

One engineer visited and told there is leakage in tank and it will be replaced in 1 week. Its 2 months now i am following up with customer care and i always get a reply "your issue will be resolved in 24 hours".

These is some serious violation of the policy and agreement they do while purchasing.

Sir,
I was taken cooler on last week of june in kadapa, present this is not working since last 10days but i called to customer care many times[protected] he saying the technican come to your house and solve the problem. Any technician not coming yet. Sr. No is[protected] an mopdal no is cl-kcgdcf2w-fca. Product details copy enclosed, please take the necessary action immediately.
Thanks

Regard
B lakshimi narasareddy
Kadapa
[protected]

Complaint number gha[protected]. Done on 28th september - the person who took complaint and gave complaint number was vicky. Called again on monday, 01st october and was told that technician would come today.

Called again on 03rd october 2018, lady on line deepa. Says ur job is only to note complaints, if it is not getting serviced go to consumer court. She gave a number of a manager arun gangwar [protected] but the same number gives a message switched off.

Product is under warranty and is not working. Company is trying to avoid. Kenstar i am told is part of videocon group now which is under serious fraud allegations and will go down anyday like vijay mallya so it is likely that these are last minute flickers of fleecing customers before they run away.

Everyone be wary please of taking anything related to videocon in future

Hi,

My name is Vipul Garg..

I had bought a Kenstar hot spring geyser 15l, last week.. After its installation there is a water leakage in geyser..I had contacted customer care last week and requested to visit on weekends, as remain available only on weekends.

Since then no one visited us.

Today I called their service centre in morning and requested that we are available, kindly send some technician to check the problem. No one visited yet.. Since afternoon even that service centre is also not picking cal..

Now i again called customer care and talked to some Mr Shiv kumar(Senior desk), that person have no etiquette how to talk to customer, he simply said, if service centre is not picking cal, we can't do anything, try callin them again..

No one is clearing out how this complaint will be solved.

Please help me out.

Unfortunately i decided to buy kenstar 15l geyser on october 20, 2016 online. the product is worst than even any poor quality local geyser. it started leaking after a few months. after tortuous efforts got the tank replaced on two occasions. once again the same problem has cropped up. leaking tank and electric spark. this time the service centre in ahmedabad has refused to do anything, saying the model is old.
Even the technician has not visited my place despite repeated request. customer care guys show their helplessness in doing anything. a big thumps down to poor service kenstar!
Rekha mishra
Kenstar 15l kgs15w5p 15l 5 star geyser order no.: [protected] suborder no.: [protected]
Cb1b14/16-17/247 invoice number :
20-oct-2016

My kenstar water heater got repaired, we have raised complaint through customer on 16.08.2018, still that issue is not shorted out, and every time we are getting the same irresponsible answer from the customer care, even though my water heater is in warranty period. More than one month we are waiting for the repair... Poor service, and worst product.

I have sent the following complaint to their customer complaint cell at [protected]@vgmail.in."i had bought the above item ser no e[protected] on 3/3/2016. The mixer is not working and i had raised my complaint at your customer care centre from my mobile no [protected] on 3 sep 2018. You reps had come and taken away the mixer after which i got a call that it would cost rs 1000 to repair, i told them to carry out the repairs. After that i have got no call nor am i getting any response from either your call centre or from the mobile no that i have been told to contact [protected], [protected], [protected].

A frustrated customer — please look into the matter major jagjit singh sidhoo" i have not received any response from the company.

I purchased water geyser from kenstar it is not at all functioning well since i bought. Everytime i need to raise request but there is no any response from customer care on email and there service technician. He is using bad words on phone and everytime there technician say you need to replace heating coil then he will say heating tank.
I am really in pathetic situation. I would recommend to indains do not buy this product and file case against kenstar in consumer court.
You will get all ten times refund amount what ever you have invested so far.

I have registered a complaint regarding kenstar electric geyser not working on five months before. And raised first complaint on 8th may'18 (Ban[protected])

Technician has come and checked. He told some coil has gone. It will take 3-4 days to come from the company. But after i have been following up
But there was no proper response. Since i have raised another case on 7th august'18 (Ban[protected]).

Another technician has come and checked. He told coil is good but thermostat has to replace. It will take 3-4 days to come from the company. I have been following up but still now no one came and fix the issue

I never expect this worst service from kenstar. To make functioning the geyser kenstar customer support taking more than five months!!!

I have registered a complaint regarding kenstar colour not working on five months before.

Technican has come and checked. He told some spare has gone. It will take 3-4days to come from the company. But after i have been following up
Nothing has progressed. Today is 01/09/2018.

Kindly analyze the way kenstar is handling the customers.

If i call the technician, he will tell to call to customer care.
When called to customer care, they will ask to call the technician and manager this is really pathetic support from kenstar i suggest u all don't perches any protected from kenstar
Even i called local team (Kenstar) they promised me we will provide replacement of your product but still no and now my product is out of worrnty and kenstar service centre people are saying u need to pay visit charge.

They are really not understand costumer important because thay are looking only seals appter seals support thay don't know,

Pls improve your support otherwise stop manufacturing of product and don't cut with costumer you don't any rights.

Kindly provide replacement of product immediately

Regards
Mukesh

Hi my name is ashok

I have registered a complaint regarding kenstar gyezer not working on 03/08/2018. Complaint no is ban[protected].

Technican has come and checked. He told some spare has gone. It will take 3-4days to come from the company. But after i have been following up
Nothing has progressed. Today is 22/08/2018.

Kindly analyze the way kenstar is handling the customers.

If i call the technician, he will tell to call to customer care.
When called to customer care, they will ask to call the technician and manager.

No one is responding to the call.

We are suffering like anything, because of puchasing kenstar gyezer.

Hi All,

i need your help on below,

i have log a complaint on 07Jun18 for Mixer not working,

Compliant No. BAN[protected]
Product Details : KenStar AXE-3S
Model No. : KMA50W3S-DBB
QA. No. : HP/14/001/0063
Sr. No. : B[protected]
Purchase Date : 21Sep2017; Online Flipkart - OD[protected]

After 3-4 day service engineer (Mr. Manjesh) come & check Mixer & update me Motor are not working, he will be log a call for motor replacement & same part It will replace within 10-15 days.

After 10-15 days, contact them; they will update me part not available in Bangalore location, they will arranging from other location.

Till today date, I am not get proper update from any one. I call 100s of time to Local Service Manager & Country Service Manager (Ramesh & Abhishek) No one can answer a call.

Then same way I call to customer care, they will update me “Contact to Local Service Manager; Contact to Country Service Manager; Part Not Available; Part arranging from other location; Part is in transporting; Call transfer to Senior (Santosh – he update call will Escalated); Currently No Updates”

Request you help on same.

Thanks,
Sagar Shinde
+91 [protected] / [protected]
[protected]@rediffmail.com

Hi,

I had to raised a complaint every month to fix my kenstar geyser. Between 06 months the tank started leaking within 10 days from the date of tank replacement, really very much pissed off. Three months back i had field a complaint that tank again started leaking but they have closed my complaint without any intimation. Now i have to again file a complain & its been 2 weeks & no one is ready to provide me proper response.

Need help to fix this issue, thanks!!

Complaint regarding the product "kenstar glam 35r
Complain number ind[protected]
Pending from 3 months
The cooler stopped working after 20 days of purchase.
We purchased this cooler in summer but after 20 days it stopped working and we are following up with customer service but they are not resolving it.
Please help us in resolving this issue the product is in warranty so we want to resolve it asap.

I had bought a kenstar cooler on 17.10.2017 model nu is cl kcl ss for pte and serial number is[protected]. This cooler is not working properly. The wings of cooler is not moving. Technician had came few days ago from the kenstar company but he had not repair the cooler and not change the motor. Now i am calling him butvhe is not receiving my call and he does came to repair. I request you to repair my cooler otherwise i will complain against the kenstar company to the government. Please repair my cooler soon. My name is brajkishor sharma. My address is dehri on sone bihar. Thank u

I have brought 50 ltrs of mini fridge of kenstar in may 2017 in 1 year teice their was gas leakage and one compressor was repair and even though compressor has 5 years warranty they are saying charges gas to be paid Rs2500 what kind of this service is when i have called customer care and asked to speak to manager they said we dont have any manager worst product is of kenstar in providing serice 20 days have passed since I register my complaint still i have received no result and my fridge is of 5500 and they are saying to soend charges of 2500 is it sensible to ask for charges when compressor is in warranty