Kenstar Complaints & Reviews

We bought Kenstar Food Processor, from the day one we have pathetic experience.There is a spark in the motor when mixer is running. After few days its stop working...there is no proper action from service team to rectify the issues. Kenstar service team given the service manager number ( Ramsey)who takes care about replacement, but he never picks the single call even after calling plenty of times. We do not need this product, please refund or replace with new one. Product is 7 month old. Product : Kenstar Food Processor, Model : KFR60W4M-DBE.

My kenstar cooler model Auster XW purchased last year in 2017 is not working properly from so many days I am trying to contact to kenstar service centre on their customer complaint no 39404040 but it's not working, the call doesn't connect. So many times I have tried. My warranty period is also going to be over. So poor service of kenstar atleast they should provide a working service centre no. Resolve my mattter as soon as possible please. I am contacting from Bihar.

I have bought the micro oven in dec 2015, it got failed with in 6 month o[censored]sage. I have made many complaints, still the problem is not fixed.in between many people changed in kenstar, every time i need to explain the issue to new employee and this is keep going. The latest complaint number is che[protected], now they are telling, they need the spares.

Hi,

i was using a Kenstar Electric Geyser which is stopped working for the past 2 months.

and i have raised a complaint with Customer care[protected] and the complaint number is BAN[protected].

It's almost a month now, till now no one visited our house and nothing is done.

Whenever i called customer care they are always giving some local engineers numbers but again no one is picking.
[protected]
[protected]
[protected]

महोदय,

मेरे द्वारा 10 जुलाई 2017 को kent star का cooler जिसका model glem 35r है next electronic showroom से ख़रीदा गया था, जिसमे मुझे 1year की woranty मिली थी, जिसे मेने मई 2018 में जैसे ही उपयोग हेतु खोला गया तो यह cooler start नहीं हुआ जिसकी complaint मेने दिनांक[protected] को करायी गई जिसका no - jai[protected]था kenstar service center के कर्मचारी द्वारा[protected] को cooler को देखने के बाद बोला गया की इसका penal ख़राब हे में इसे अभी change नहीं कर सकता company से नया penal मंगाना पड़ेगा में request डाल देता हूँ जैसे ही आ जायेगा में इसे लगा दूंगा परन्तु[protected] तक भी penal ना लगाने पर मेरे द्वारा दोबारा complent डाली गई जिसका complent no - jai[protected] है मेरे द्वारा service center में कई बार call किया गया परन्तु उनके द्वारा मुझे आज तक कोई संतोषजनक जवाब नहीं दिया गया, जब भी कॉल किया गया यही उत्तर मिला parts अभी आया नहीं है आते ही लगा दिया जायेगा आज मेरी complent को 2 माह का समय हो गया हे परन्तु मेरी कंप्लेंट अभी तक solve नहीं हुई है अतः महोदय से निवेदन है की मेरा coller को replace करें अन्यथा मुझे मजबूर हो कर consumer foram में complent करनी पड़ेगी जिसके जिम्मेदारी आपकी रहेगी या आपकी kenstar company की रहेगी.

Hi my name Priyabrat Nayak, I bought water heater from Kenstar, after installation the heater was leaking and water comes out from heater.I have called kenstar customer care and they have send one person for checking.He told he will replace the tank within two weeks, from last one month i am calling Mr.Rajeev ASM Bangalore for status, he is given 5 deadline to resolve this issue but unfortunately now he is not picking call.I am not expected such unusual behaviour from a reputed company.
compliant no-BAN[protected]

Below mail i have received from your customer care.
Dear Customer,

Greetings from Customer Support Team!

Thank you for reaching out to us. We regret the inconvenience caused. Our team is working on your concern and we assure you the best possible solution.

Please feel free to get in touch with us or you may also speak with our Area Service Incharge, Mr . N RAJEEV [protected] for any further assistance.

Wish you a great day ahead!

Warm Regards,

Customer Support Team

Regards
Priyabrat

My name is amit kulshrestha. We purchased kenstar water heater (Moder no. Kgs25w5m-gde sr. No. A[protected], through amazone under order no.[protected] dated 18th nov'17.

Pls be noted that from the beginning of purchase of this product, we were quite dissatisfied with this product because water heater was leaking and water comes out from heater. We have made many complaints to your customer care dept. Under the reference no. Gur[protected] & gur[protected] and it has been serviced but problem was not resolved. Even though, service representative has taken our water heater for repair and service for almost 4 month but when we got it back, water heater was still leaking and due to this leakage we faced heavy damages to our walls too.

Its been long time for us to chase your customer service department but our problem is still remain the same. Since, this product is under warranty and we request you to pls immediately take action and get us replace with new model. We appreciate if you consider our complaint. We look forward to hear from your end on high priority. If you need any further detail or information from our end, pls do let us know.

I purchase kenstar glam 50 r cooler april.2018, with in two weeks motor gone bad, unable to sleep it is spreading water entire room, i informed to kenstar customer care and i raised complients and send their engineer to test, that engineer told motor issue. They did not resolved issue. I again booked complaint with kenstar customer care the technical team not yet answering calls. I given complaint with in a week10 to 12 time. It's failure model. I am not satisfied kenstat cooler. Please don't purchase.
Very very bad experience with kenstar, i donot know where i want post complaint. Kenstar customer care team is very poor and number also too bad to raise call.

I have registered a complaint for Kenstar Geyser on May 8th 2018. Technician already visited the place and suggested to replace a TANK.

I have been trying to follow up with your customer care team since then but getting only one answer that "Branch part is pending", whenever I call them, they simply say will escalate the issue but then nothing happens.

I have been provided few manager's number (Abhishek and Ramesh) but unable to reach any one of them.

Could you please resolve this issue ASAP?

Dear kenstar team,

Its really sad to complaint about the worst services i ever had from kenstar team.

I am facing issue of water leakage from the downside of the kenstar hot spring geyser due to which i'm not able to use this product. It was totally waste of money.

I have registered a complaint twice, i am calling to your technician kanakraj[protected] all most everyday after 23 may. I talked more than 5 times the customer service center. I have escalated complain to area manager abhishek[protected] by message and phone. Still no one visit for repairing.

I have attached below images with this mail:
# screenshot of service number
# screenshot of message sent to abhishek.
# screenshot of geyser purchase bill.
# image & video of geyser.

Kindly do the needful for my complain.

Dear kenstar team,

Its really sad to complaint about the worst services i ever had from kenstar team

I have registered a complaint for my refridgerator which stopped working. My refrigirator is in warranty period.

We have registered a compaint on 14th may. A guy came and told us you need to change the compressor.

After that no one came to change the compressor.

Is it taking a month to change a compressor. Hell with your services. I took a worst decision with taking your products.

We are trying to call service center. Every time they give us the number and tell us call on this number.

No one is responding on that numbers.

A lady picked the cal and from last 10 days she is saying parts not available, and the way she is talking is rediculous.

They are not taking the calls also now.

The way they are behaving is like hell.

The number which i got from the service cenetrs are :

1 - [protected] - no response.
2- [protected] - lady picked the call and talking rediciously. Not giving details anbout my product.
3- [protected] - no response.

My registed mobile number for complaint : [protected]

My complain number : mum[protected]

I want my issue to be solved as soon as possible.

Please have a look on it...

—
Ronak jain

​[protected]

Worst service provider ever experienced. I purchased a cooler from kenstar where they provided me a problematic one... I have been following up with kenstar to get the problem solved even these people are not able to make things done.. Then what is reason behind giving all fake promises in manual that there is home services. Suggest not to buy this product because their service is worst. Customer care number never works, no reply of emails.

I need either refund or exchange.

I bought kenstar ice cool model 1 month back. After using for 1 month water pump got damaged. Service center guy said we should not use bore water and need to use pure water for cooler. Replacement of part didnot come even after 1 week. Summer is almost over. Its use less to buy kenstar aircoolers. The customer care service is worst. It always donot work. If you are purchasing kenstar product be ready to repair on your own money. Fraud company. I will complain to consumer court.

We have bought Kenstar Cooler April 2017 and May 2018 its not working, Now they say its out of warranty to repair. I have been raising a complaint from May 1 to get resolved but they donnot have any consumer support number or website where to raise issue. Back again i raised a request through Pai International so they forwarded it to Kenstar people and now they say that its out of warranty. But whereas the the cooler was stopped working around May 1.

Pathetic service. Worst products.

I have purchased kenstar ice cool with remote on may 2nd 2018 at bajaj electronics miyapur location. From day 2 we observed that cooler stops suddenly though power is on. After few minutes motor gets heat and we power off for an hour after which it starts working again.

When called the local service number it was obvious that they are playing an announcement that all executives are busy and request us to send an email or sms. I have sent sms 5 times and only once i got a call and from last two weeks i am waiting for technician to visit which never happened. Technician promised me 4 times that he will visit on particular day and time and he again keeps his phone switched off.

I have realized that decision of buying kenstar product was wrong. Service is pathetic. Brand like kenstar should at least take time in checking there customer service and support rather busy in selling product to vendors and customers. I will not hesitate to give piece of advise to any one around me to not buy kenstar products any more.

I am at-least expecting kenstar to involve and send technician to repair.

We have purchased kenstar air cooler on 30 march 2018.

The same sir cooler have stopped working now. We called customer care number and no one answers the and waiting period is for hours and getting disconnected automatically.

So we have sent sms but no have come back so far. Then, approached dealer saraswati appliances and electronic at krishna nagar. Who responded very rudely.

So whoever is planning to buy kenstar product. Please consider pathetic services as well.

Also we are not sure if someone is reviewing complaint on this portal.

Sir i'm dr dilip tripathi residing new ram nagar orai district jalaun up. I had a new cooler in 2017 and after installation cooler burn within a week and repair, repair continued whole the year. I lodged last complaint in end of the march telephonically but no repair or replacement take place till now. Kindly replace the detected cooler so the faith of people should be maintained about kentstar products.

Hi,

I have raised service request for my air-cooler on march 24 2018. Technician visited and he looked in to it, he told me some internal part is damaged and should be replaced so he need to request that internal part from kenstar as he said, since one month when i called him answer always from him "internal part was not received from kenstar".

Can you please speed up the action. It has been waiting for one month.

Message received on mar 24 2018

"dear customer your reference no is che[protected] pl give response code r88453, if receive call within 1 hr. For annual maintainance click www.vgservice.co.in"

I has been pending for more than 2 months.. Is that your service? In my life worst ever service i have experienced.. I have called technician more than 100 times.. It is very frustrated to contact you, since you gave this email for support not even single reply.

I think i don't want track this anymore.. I felt very bad lesson to me i never ever buy any kenstar product in my life time.

I have found yours ceo email id through internet.. I want this to him here if it is his offcial email id.

Even you don't have my tracking id your saying when i am calling to you..

I don't know is your mistake or you r vendor mistake such poor thing..

But anyway i bought your product only.. I shouldnt go kenstar product again.

Sms i got.. On[protected]

"che[protected] will be serviced by karimmulla[protected], svc point [protected] provide scode s17845 only if satisfactory job done, appt dt-01/01/00, 12:00am"

What you want me to do with this sms?

Hi,
I have purchased kenstar cooler in dec17. However not used but when opened that product i found water rotating motor is faulty hence raised many complaints and calls but didn't get service.

Kenstar cooler service is third class.. I suggest not to buy this product..

I have escalated complaints to each one starting from shop to company but i didn't got any service..

Help me please.

Ajay
[protected].

Brand new kenstar ac very poor quality, just 2 weeks of purchase, ac producing loud noise
Brand new kenstar ac very poor quality, purchased brand new kenstar ac, via amazon on 11th april 2018. Its been just 2 weeks since i bough this ac but from 24th april 2018 morning ac producing loud noise and unable to use it. And i when i call customer care since 25th april, no one is responding and it auto disconnect after 20 mins. Likewise i have been trying many time and spending almost 20 mins each time and everything gone in vain. I have also tried messaging service but none called me back. So now my request is to replace this product and provide me brand new ac. I don't want you guys to service all i need is to have brand new ac again. Because one if we start repairing the sense of new will go away and i need to call you guys for amc for life long. I don't want to get into such worst situation. I demean for a replacement.