Kenstar Complaints & Reviews

bought a kenstar 25l storage geyser kgs25w5m in october 2017 and had it installed by kenstar.
later in january 2018, it had a problem and it was not working and we called kenstar customer service and they sent their representative.
he inspected and told us that tank got damaged and needs to be replaced and also said that he would order the tank and it will take 2 weeks maximum to get the tank and have the repair done and we need not pay any money since it is in warranty
from then (January 2018), problem is not resolved. Every time when we go and ask they are saying they didnt receive the part yet and it would take one more week. We tried contacting kenstar customer service through phone and email as well.. No one gave proper response
if they cant provide a spare part or service even after 4 months, wont they replace the product?? Doesnt they have a timeline in which they have to repair the product in warranty or they can take as long as they want??? How long do the customer has to wait?
kenstar didnt respond properly at all (Email phone or watever). I said i will file a consumer case and they dont care at all
i request for refund/replacement immidiately.

Request id: viz[protected]
Raised on:13th jan 2018
Promised date to get the repair done: 2 weeks max (27th jan 2018)
Till date, issue not resolved. Daily i have to call them or email them or reach out to local office and they wont respond properly

I would like to know the status of my complaint, reference number tha[protected] dt.13.4.2018.
You first go through my mail properly. It clearly states your emergency in closing down the matter.
When i enquired in your call centre, i was given the service centre number to contact [protected], where anwar himself picks and says the spares have come and will repair it on 22.4.2018 although if it is a sunday.
So, now tell me, when you people readily agreed to resolve the issue, when are you going to do that.
Neither the call centre people are ashamed to apologise again and again, nor anwar is ashamed of fake promises, now let me see if atleast u are concerned about the reputation of your company.
Note: the original complaint date is 30/3/2018 ref. No:tha [protected] and the new ref. No:tha [protected] for the same work.

Dear sir
I have registered a complain for my cooler repairing on dated 13/04/18 which is uder waranty period.
After 8 days no any action taken by the company. Whenever i have colled to customer care exicutive they said wait for next day. One day a technician called me and says that he have un availablity of proper parts to do service. If parts come he will give service he also says that the senior employee are not avaling parts.
I am unable to understand in haw many days company wi give the service.
Kindly do the needful for my complain

Thanks
Umesh kumar mehta
Mob - [protected] (Registered in complain)

मेरे kenstar auster मॉडल की मोटर मार्किट में कही भी उपलब्ध नही हो रही है कृपया इस मॉडल की मोटर मेरे घर तक पहुँचाने की कृपा करें मुझे बहुत ज्यादा परेशानी हो रहक पिछले साल से मैं मोटर ढूंढ रहा हु लेकिन किसी भी सिटी में मोटर उपलब्ध नही हो पा रही मैं जिस दुकान से लिया था वो भी अब आपकी कंपनी के प्रोडक्ट्स माही बेच रहा या फिर किसी दुकान वाले से संपर्क कराये

Cooler moter issue is not addressed when in warranty and now they say it is out of warranty and motor issue. They say the motor needs to be replaced. The service team were careless and we had to make many calls to get another service, and it was too bad.
Purchased it from bajaj electronics nizampet hyderabad.

Model no cl-kciirf1h-fma
Serial no[protected]

Reference. No:tha[protected] is closed - this is the recent message from ur call centre on 5th april. Now i bring u the facts. The very same anwar came home on 4 th april with a black wheel (While the rest of wheels are white). The next one is, he is supposed to repair the water level indicator, but didn`t have the spare then. The indicator was the main problem which he too was very well aware as i had told in my conversation on 1 st april (We were filling it just approximately). Then why did this guy come home. He just emptied the water from the cooler and didn`t even put the drain cap properly and that night, my 17000 peps bed turned partially wet (Since we thought this problem could arise one day we never removed the cap). Next morning, i had informed this guy and asked to come with drain cap as well, which he said would be repairing on 9 th april. This was the maximum task done on 4 th april.
I had stopped him from making the receipt as the work was incomplete as he will delay even further if i pay him. But he promptly took 225 as his visiting charge and 100 for the odd colour wheel, a total of 335 was paid on that day and said the consumer won`t be charged again as the work was still pending. Now this guy is neither picking my call, nor completing his work. It`s turning terribly hot these days, and if i can`t use your cooler now, what`s the use of buying it. Expecting a favourable reply from ur side.

It's 10 months i bought Kenstar AC. now days it's not cooling properly, almost, i complaint customer care, and waiting for engineer to visit.
after a week I tried to reach customer about details of my complaint, but unfortunately their line is always busy and not able to connect since a week.

not sure how customer care service would be busy always and even after waiting for 30 mins also never gets connected to executive, it's horrible service

Dear Sir,

2015, I have Kenstar AC installed in my house in Pune.
Its extremely unfortunate & I deeply regret to inform you that the AC has been giving me trouble year after year.
2016 the engineer from Kenstar came and said there is no gas and therefore he filled the gas and charged us between 1500 to 2000 INR.
2017 same problem and your engineer said the previous engineer did not fill gas properly & he filled the gas after charging me same amount and assured me that this problem will not occur again. The AC worked for one summer. ( we use AC only in summers )
2018 Same problem for the third time !!!
And we are trying to contact your customer care number again.

It appears either Kenstar does not believe in producing quality products or is indifferent to its customers.
We have not faced such problems with ACs of LG in other rooms

Why should one buy a Kenstar product ?

You need to ensure that this repeated problem is resolved at the earliest once and for all ?

G.S. Bhumra

Senior Vice President
Hawkins Cookers Ltd
Mumbai.

I have purchased a kenstar icecool cooler on on 7/mar/2018 from suchitra stores. Which was worked for hardly 2 hours and stopped working.
I have approached to the bajaj electronics store for replace but they recklessly said we are not responsible for that damage talk to kenstar and a person engineer came & checked and removed all the wires n kept same then gave the status to concern person kenstar store manager in bajaj electronics but still no action has been taken. It's already 10 days over, the worst thing is the concern towards the customers and their need the store people are not even helping the customers to meet their requirements.
If the same situation continuous i will go to consumer court.

[protected]

Dear sir/madam,

I have purchased kenstar water heater on 05-jun-2017. It has problem with tank, as a result water is leaking. We have informed the customer service & they have changed 4 times the tank but still the problem remains.

I have been assured that the heater would be replaced shortly, but it’s been 6 months, but there is no response. We need a permanent solution either by replacement or refund of money at the earliest. For your reference, the billing details are below...

Date of purchase : 05-jun-2017

Invoice number : 42397/2017-18/642

Product : kenstar 25l storage geyser kgs25w5m

Last customer service id : ban[protected] (Active, not closed)

Thanks & regards

Venkateswara reddy k

I bought a iron on[protected] from big bazar indore.
After some time, when i needed it and when i wanted to use it from packed box there was a problem of water leakage.
That time complain to bhopal call center[protected]
Indore local service vendor take my faulty iron from my home for repair it around 3 month ago, today i am getting calls for deposit rs. 250/- as for using charge of iron. Which is never using by me in single second.
I am write this to after frustrating for following many times to your call center for little issue, i am not except this type of support from kenstar.
I am sure some one lookout this matter.

Dear Team

I was waiting for my kettle to be exchaged as it was in warranty and the part was unavailable by the company and they suggested me that we will replace the same but since last 3 months i am waiting for the same.
Now, no one in your company is bothered to call back as i was calling to all people Mr. Bansi lal who is BSM and Mr. karan and also mr Rahul too but they are not reverting they are in meeting since last 3 months.

If they all are busy in the meeting since 3 months pls provide me your area head number
Waiting for Earliest revert.
Regards
Vivek Tandon
[protected]

I have complained regarding my water geyser is not working from past 5 days and even after complain no action have been taken care of.
Today one customer representative called he will come for inspection but only for inspection. I am asking after wating for a weak he is coming for inspection only. I need my geyser to be repaired or replaced as soon as possible.
It is very unfortunate and very irresponsibility towards complaints.
In all i want it to be resolved as soon as possible.
The representative told the components are not available, and when ever it will be available will change it.
Why so late in replacing and availability of hardware components. It is very bad policy of maintenance, once the things are being sold.

Order no:[protected]
Invoice no: qndz
Rj-qndz[protected]

I had bought the geyser through Amazon October 2016. In the month of July 2017 the geyser stopped working. We registered a request for repairs on your registered number. The service man while opening the geyser dropped it and damaged the complete body of it. He assured that a man would come and pick up the geyser at the earliest and the damage caused due to fall will also be looked into. We kept following with the service center and they kept delaying the process. Finally I got through numbers of Kenstar HO office and it got done in the month of December 2017 ( Repaired only to heat the water but no work was done on the damage caused to the body of the geyser). Today i.e 22/01/18 not even a month after the repair the geyser caught fire due to the damage . My child got saved as I timely could see the flames. I want immediate action to be taken. Rightfully a new geyser should have been installed as the damage was caused due the negligence of your service man.

Customer care number called :[protected]
Product: water heater jacuzzi

On nov 8th 2017 i have raised a request reference no: pat[protected] with a complain of leakage issue in my water heater. When the technician came he tld it will take one week to order the required part and instead of 1 week the faulty parts was replaced on 23rd nov 2017.
After this on dec 3rd 2017 i faced issue i afced another issue of led light not working reference no: pat[protected] again the technician came and fixed the same.
On dec 9th 2017 i again faced issue with the water heater as it stops heating the water after some time reference no: pat [protected] the technician came and said there is an issue of thermostat which will require 1 week for getting replaced.
I waited till 25th dec 2017 and during this time period the service was closed from your side despite of the fact that my issue was not resolved. I called the customer care and reopened the complaint again. And after that a technician from your side came and replaced the thermostat.
By the night of the same day i started facing the same issue and again i called up and raised a complaint reference no: pat[protected] and also called on the number [protected] svc point number and talked about my issue.
After four to five hours of troubleshooting with the technician he came to a conclusion that after the water heater thermostat gets switched off it is not switching on automatically and then he said that it will be replaced within one week.
Again this request was also resolved despite of the fact that my issue was not resolved.

I raise a new request for the same again on 9th jan 2017 reference no: pat [protected] as the technician told me to raise a new request in order to get the thermostat replacement.

From then till now i am still facing the issue. I am totally frustrated with this and tired of the register a complaint game.

If you are not able to fix it tell me where to get help from or please replace the whatever # you have manufactured

Troubleshooting of this issue is your responsibility.
If you cannot fulfill your responsibilities you should not provide customer services.

I request you to help me resolve this issue asap.
Your irresponsible nature is causing a bad word of mouth for your products.

If this request is not sorted out then be prepared for the consumer complaint forums where i am going to complaint regarding the same.

I bought this gyser from fliptkart where warranty was for 2 years, my gyser stopped working and raised a complaint on 2nd jan 2018, after that i am having run around between customer care and service center. Today i recived a call stating i have to pay for the parts, i to call area head, syed basha, india head sachin sharma but they are least interested in resolving my issue. I have also raised complained to flipt regarding the same issue. I have invoice and all the information.

I purchased one kenstar gysyer model aquasplash 15 ltrs, product sl no. A[protected] vide invoice no. Bpj-s0007700 dated 15.10.17 from the dealer, patra electronics, bhubaneswar for an amount of rs.9000/
That at the time of installation, the product was found defective as the right side of the product was bent inside for 4/5 inches and the mechanic told me to replace it with in 4/5 days.
That i made complaint to the company on 16.10.17 vide company complain no. Bhu [protected] and subsequent reminders were also sent on 21.10.17, 24.10.17, 28.10.17, 7.11.17, 15.11.17, 25.11.17, 27.11.17, 2.12.17 and 9.12.17.
That the company mechanic physically inspected the productin oct 17, took photos of the defect product and requested me to sent the photos in his mobile no.[protected].
That since i could not get any response from the company, i sent one mail legal notice on12.11.17 to the company to refund the cost of the defective product along with incidental charges for legal consultation with in 15 days and i warned if no resolve is done, i shall take shelter in the court..
But, no response is received yet...

I have raised complain with kenstar, specifying the microwoven is stop heating which is in warranty. Accordingly i have received a complaint no : ban[protected] dated 22nd nov 2017.

I have made many followup with customer care, write an email as well but no action. Every time getting a response as the ticket is pending because of parts procurement. Don't understand how many days they need to resolve the issue. The service is really pathetic.

Thanks,
Prasanta

I have a kenstar electric 6 litre water litre. Which stopped heating water. Cutoff light is always on and water does not heat. I feel thermostat has gone. Request you to call me n send service person to replace thermostat. I called all customercare number but none of the numbers are working from trivandrum. Request you to do the needful as early as possible

I have recently purchased geyser of kenstar (Kenstar 15l kgs15w5m) and as soon as i started the geyser it started leaking.
I called number of times to customer care and registered complaints but no one visited to resolve the issue.
It's been more than month now.
I have to throw this new geyser due to poor customer service.
Serial no of geyser - a[protected]