Kenstar — kenstar - geyser - kgs 15 ap5. g8pro

 
8 Reviews
 PramodRath on Dec 19, 2017
I purchased one kenstar gysyer model aquasplash 15 ltrs, product sl no. A[protected] vide invoice no. Bpj-s0007700 dated 15.10.17 from the dealer, patra electronics, bhubaneswar for an amount of rs.9000/
That at the time of installation, the product was found defective as the right side of the product was bent inside for 4/5 inches and the mechanic told me to replace it with in 4/5 days.
That i made complaint to the company on 16.10.17 vide company complain no. Bhu [protected] and subsequent reminders were also sent on 21.10.17, 24.10.17, 28.10.17, 7.11.17, 15.11.17, 25.11.17, 27.11.17, 2.12.17 and 9.12.17.
That the company mechanic physically inspected the productin oct 17, took photos of the defect product and requested me to sent the photos in his mobile no.[protected].
That since i could not get any response from the company, i sent one mail legal notice on12.11.17 to the company to refund the cost of the defective product along with incidental charges for legal consultation with in 15 days and i warned if no resolve is done, i shall take shelter in the court..
But, no response is received yet...

Complaint Status


[Dec 19, 2017] Kenstar customer support has been notified about the posted complaint.
Updated by PramodRath, Dec 22, 2017
Regret to note the utmost silent over the complaint by the company even after repeated reports...
Undoubtedly, it is nothing ...but carelessness by the company towards the consumers...

Pramod Chandra Rath,
Complainant.
Complaint comments  7 Comments     Updated: Share0Tweet0Share0

Comments

Dear Pramod(PramodRath),

We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Customer Support Team
PramodRath's [Complaint's author] reply, Dec 28, 2017
The complainant lodged with the company vide no: BHU 1710770092 made on 16.1017 at about two and half months ago has not yet resolved and still pending...
No response nor any attention was given so far...
Dear Pramod(PramodRath),

We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kenstar Customer Support Team
PramodRath's [Complaint's author] reply, Dec 28, 2017
It is very astonishment to note that my reply mail has been overlooked.
I have already sent details of the complaint in my mail to: write2us@vgmail.in
My lodged complaint with the company is : BHU 1710770092 dated 16.10.17 which is not yet solved..
Dear Pramod(PramodRath),

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at write2us@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Kenstar Customer Support Team
PramodRath's [Complaint's author] reply, Dec 31, 2017
Mere expression of Sorry for the inconvenience and assuring for resolve of the complain does not fulfill the requirement of the consumer...
The same reply mail repeats again and again but to no result...
If a consumer has to write to company for resolve of the complaint for about one and half dozen times and no effort after elapse of two and half months; what to tell about the company and the attitude towards the consumers?
Dear Pramod(PramodRath),

We hope your concern is resolved. Please write to us at write2us@vgmail.in in case you need any assistance.

Regards,
Kenstar Customer Support Team
My address is 1829 a karnal haryana pl someone to attend the complaint.pl call before attending the complaint. Contact no is [protected].sarita sareen
I buy a jacuzzi kgs 10wsp gde 10ltr 2000wat gyser on 04-11-16 it's not working i complaine on 04-12-18 my comp. No. Kol [protected] till date my problem is not solved

zahid hussain
[protected]
kolkata
It is very regret to note the utmost carelessness of the company towards its consumers...
Getting no effort by the company on my complaint lodged on 19.12.17 and and repeated on 22.12.17, 28.12.17, 31.12.17...and so on...
Disgusted with the useless and non-sense behavior of the company; not to take any reasonable response in the matter, I was constrained to take Legal Advise and Sent one REGISTERED LEGAL NOTICE to the company, which was duly acknowledged by the company in the 4 th week of Jan'17 and the company preferred to keep silent over the matter...
Alas...what more to do with the company but to go to the Consumer Forum for readdress with costs and damages...
I SINCERELY REQUEST ALL THE PURCHASERS FOR KENSTAR PRODUCT>>>PLEASE GO THROUGH THIS COMPLAINT AND JUDGE YOUR SELF ACCORDINGLY BEFORE PURCHASE ANY ITEM OF THIS COMPANY>>>>
Pramod Chandra Rath,
Bhubaneswar...ODISHA.
Product: KGS15APS.G8PRO..(Geyser)

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