Kenstar Complaints & Reviews

Bought a kenstar glam 50 air cooler from the reputed croma store at iscon cross road ahmedabad.
They asures all is fine and delivered the nxt day.. When i filled the water. Its regularly leaking from the drainage slot... Called croma customer care but to my shock i found the ivr saide "no does not exist" whereas the no was printed on their bill.. Then called kenstar customer care but the lady way in so much hurry to finish the call...

I have Purchased Kenstar Air cooler Glam 22 R after one week I faced problem in cooling
I contacted customer service center SVC center Apri 21st(Complain No.BAN[protected]) till one week we got no response from either service person or from SVC service center.When we used to call the number no one picked up the number again April 26 we contacted customer care again they told we are not responsible for delay contact nearest service center...

Hi my self Sabu Abraham I am a regular customer of kenstar brand i purchase new kenstar cooler last year but unfortunately the cooler was not working proper.so that I contact service center person but I'm still not getting any response from your end now I disappointed with ur service team . so its my humble request to send the technical person to my home.

My no.[protected]...

Worst service i have ever met so far.. Bought 2 coolers a month back.. 19.03.2016.. Pump was not working within 10 days registered a complaint and serviceman came after 5 days serviced and said its ready.. Again after a week pump is not working in both the coolers... Registered a complaint no.Cmp 00001327 on 19.4.2016 still none came and no response.. Today 25.4.16 i called again spoke they are registering complaint again and says will come...

Dear Sir,

I have purchased Kenstar Auster XW Water Cooler on it was giving good air flow and cooling in starting 2-3 days but after that the performance has reduced, earlier the situation was this at night because of cooling i have to switch off the cooler or reduce the Fan Speed on Low or Mid. but now the performance has just opposite there is not such cooling and we are getting sweating all day and night even i have to move...

We purchased kenstar ac last year through amazon but within few months were really disappointed with its service and pathetic customer care persons, whether you want them to speak in english there reply is always in hindi. Secondly just before our warranty was expiring we had called for service which was due but after repeated calls when that person arrived he just cleaned externally and gave his personal card so that in future we can call...

Purchased a Kenstar AC from Amazon, received it 2days back but no response for installation from Kenstar, did follow ups many times but their lines are always busy. Neither they are providing installation service nor I can opt for outside installation service as warranty will be void. These cheaters promised installation within 24 hours... but now no response inspite if many follow ups. Kindly avoid videocon and kenstar products, they are...

Hi All, i purchased Kenstar air cooler which was not worked from 10th day only.
i called to customer care and asked for service, they just take the complaint and not respond till now. i only called many times to the customer-care and cooler repairer, but they simply escaping with out service. i need to case a file in consumer court and i will publish this worst service in all media like whatsapp, facebook, twitter ...etc. i will not...

Kenstar aircooler not working from the beginning of purchase. Everytime complaint comes on halt saying service request closed . This year on 23rd march again i complained to my surprise again same story and to my surprise i got message saying you have paid Rs 171.75 for call no BAN[protected] and the nos you are giving that person doesnt lift and once lifted the call saying i will call . This is horrible experience from kenstar the first time...

I purchase a cooler (wonder cool) from Agrawal electronic Indore on may 2015.that cooler not working from the purchasing date I was lots of complaints to Mr.Agrawal but no response t, that was a highly irresponsibility, today I also call him but no response now I am going to court against Kenstar & agrwal electronic Indore
I am requesting to company to change my cooler & punish to dealer...

I am from Chitradurga, Karnataka. My kenstar air cooler is releasing bad smell while in use from the day one. Since I bought it. What may be the reason? Can anybody help....

Hi Team,

I've raised a service request through online to repair my Kelvinator Oven and I was redirected to a Kenstar service line and my request was registered. One of the service man came to my home for inspection and told the Kelvinator oven should be taken to the service station for repair. It's been more than 5 months since the oven was taken by the service man and it wasn't returned. Whenever we give him a call he isn't...

Cooler motor has got rusted. Booked for free service. Their attitude looks as if only for sale of Spare parts at hgher rates. I have done a research in the market in Hyderabad and found out that the Cooler motor is available at Rs.1000 to Rs.1400 at max. with Aluminium coil and with one year warranty.

The Kenstar Service Centre does not provide a copper winding motor, nor they provide atleast 1 year warranty onthe spare ??...

Water leakage from date 12/02/2016 it flows heavy water from side walls so please clear the issue as soon as possible customer m subhash chandra inv no 5248...

Hi we were using Kenstar microwave KM20SBBN-MJZ.6 months ago we faced some problem. So we logged complaint on Toll Free customer. Technician came and he changed the fuse for which he charged us Rs 460 (Receipt number AGR15 0321), but it was still not working, so we called him again and he told that transformer need to be changes for which he charged us RS 2526.Current cost for the Model is around 4000 and we had already paid Rs.2986. Now...

Kenstar Food Processor model No mf 0808 was purchased two years ago but was never used. When it was first used we were not able to start. We complained and the reference No. kol[protected] dated 14.12.15 was lodged from customer care and representative of the service centre Tek Care came but he was totaly ignorant and took a charge of Rs.229/- and took the machine with him and promised to return after fixing the problem on 15.12.15 vide receipt...

I purchased this AC through Amazon.in on 24th May 2015. The installation of the AC was also done by Kenstar (Videocon). Less than 5 months later the AC stopped working. The AC would not cool at all and would start throwing out ice and water after being left switched on over night. On calling the customer support the said they'll send a technician within 48 to 72 hours however, even after the 72 hours no one called or showed up and then...

Bought the product at a discount but the first day I tried to make a sandwich the top part of the sandwich got stuck to the upper part of the toaster. The bottom part of the sandwich wasnt even warm. I had a hard time trying to get the sandwich off because it was burnt and badly stuck which ruined my chicken sandwich totally;. So the next time I thought I would give one more try but now the power would not even turn on. What a wast of money....

My complaint no is MUM[protected] and I launched a complaint on the 23rd of October regarding my Kenstar cook top. I purchased the induction from flipkart a month ago and therefore was under warranty.
On the 28th of October a technician named Sandeep Raj (+91 [protected]) came to fix the induction. He told me that there was a problem with the mother board of the cooktop and had to be replaced so, took the defected mother board along...

Dear Sir,

I complaint for my Kenstar Food Processor which is under waranty period(Chutney Jar Rubber sealing of Cap and Bush) almost 3 weeks ago.A technician name Satish came to my house & told he will get new Rubber seal of the cap in 3 to 4 days.But till today 30th Octo there is no follow up call or nothing.
I really repent after purchasing Kenstar Food processor.One of the worst service by the company.
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