Kenstar Complaints & Reviews

Hi Kenstar Team,

We had purchased Kenstar Cooler on 29th Apr, 2016 from Croma, Bangalore. But the cooler worked only for 2 days and then stopped(Motor got burned). We informed Croma, Bangalore, but they informed to connect with Kenstar customer care. We had to complain 3 times before they finally reached home to get it serviced. We informed them that they need to get the cooler exchanged since we used it only for 2 days, but they were only wanting to change the motor. After that we have been again following up with them, but sadly a month is passed and no one as been attending our calls or get anything done about it.

Kenstar coolers are totally useless and their after sales service even worst. I repent for purchasing the same.

Regards,

I am using kenstart microwave no kj25csl4 since last 3-4 years, and a month back my microwave glass plate got broken and hence, have requestd for new glass plate approx more than 15 -20 days back at below online portal — https://handyhome.In/kenstar-customer-care - but than no one visited us or no bother to help.. Seems like kenstar is such a worst product, who doest bother for after sales service

I purchased this product through flipkart on 5th dec 2015. It is not woking and i complained on 15/5/2016 and the service ticket no. Ban[protected]. For the last 6 bays, no body turned up and i reminded too. I need help and i a unable to do the service with any one too as warranty is there for this.

Send a person as soon as possible.

Kadarkarai alagarsamy
Cell no. [protected]

Hello,
Hi myself murtaza, i have got a new kenstar glam 35r air cooler recently. When i plugged it on i am facing a problem with that. When i turn it on it throws a access amount of water with air at front. Its damn irritating. We cannot even sit in front of your air cooler. I had words on your customer care number and after two days your technician come to my place. He checked, tried a lot and says this problem is not sortable for us and we have to report to our company.
Guys its been arround 10 days when i got this cooler and its not promising even your technicians didn't fix the issue. I have spent 10k on it.
I want this product replaced or i want my money back.
This is not the way to process any business guys. Do things favorable otherwise i will take a legal action against you guys.

Reply needful.

I have taken kenstar glam 15 r cooler just 2 months before by paying 6700 rs which is so costly just because they are giving warranty of product for 1 yr, now just in 2 months i am getting problems again and again when i am calling to kenstar number [protected] they are telling us we cant do anything you call to service centre we dont have any responsibility we cant do anything and all, so cheap company just give warranty to customer and do nothing now if i doesnt get service or replacement i will fight in consumer board and court.

Bought a kenstar glam 50 air cooler from the reputed croma store at iscon cross road ahmedabad.
They asures all is fine and delivered the nxt day.. When i filled the water. Its regularly leaking from the drainage slot... Called croma customer care but to my shock i found the ivr saide "no does not exist" whereas the no was printed on their bill.. Then called kenstar customer care but the lady way in so much hurry to finish the call tht she couldnt xplain me my queries... I dont understand how does croma and kenstar send thoer products to customer without checking... Its so irritating to see the water leak...
Ashley
[protected]

I have Purchased Kenstar Air cooler Glam 22 R after one week I faced problem in cooling
I contacted customer service center SVC center Apri 21st(Complain No.BAN[protected]) till one week we got no response from either service person or from SVC service center.When we used to call the number no one picked up the number again April 26 we contacted customer care again they told we are not responsible for delay contact nearest service center manager Vinitha:[protected] I called her more than 100 times she never used to pick call.I have never seen such an irresponsible manager in my life she never attended a single call.on 27 service Engineer Dhilip:[protected] came and told there is problem with control board he told today itself i will go to warehouse and bring control board tommorow evening will replace and again no response from any person again we made a call 28 he told control board is not available once available we resolve your problem on May 5 one service engineer called([protected])control board recieved till now he has not yet came when i called him why you are not coming we are waiting for you? He told 'Talk with respect and he is fighting with us.Over all none of these persons in service center seems to be responded properly or never told the truth every time. They used to tell some story.No one in the service center has concern on customer complaints they simply never attend call. Almost all the persons in the service center are in Don't care state only.Till now my problem has not yet been resolved.Is there any single person in kenstar who owns the responsibility to resolve my problem?Over all it is a worst service from Kenstar which i have never experienced such worst customer service from any other consumer electronics company.

Hi my self Sabu Abraham I am a regular customer of kenstar brand i purchase new kenstar cooler last year but unfortunately the cooler was not working proper.so that I contact service center person but I'm still not getting any response from your end now I disappointed with ur service team . so its my humble request to send the technical person to my home.

My no.[protected]

Worst service i have ever met so far.. Bought 2 coolers a month back.. 19.03.2016.. Pump was not working within 10 days registered a complaint and serviceman came after 5 days serviced and said its ready.. Again after a week pump is not working in both the coolers... Registered a complaint no.Cmp 00001327 on 19.4.2016 still none came and no response.. Today 25.4.16 i called again spoke they are registering complaint again and says will come within 48 hours. I asked wat abt my previous complaint they disconnected the call... Dont ever buy product from kenstar.. Worst worst worst products i have ever seen these many days

Dear Sir,

I have purchased Kenstar Auster XW Water Cooler on it was giving good air flow and cooling in starting 2-3 days but after that the performance has reduced, earlier the situation was this at night because of cooling i have to switch off the cooler or reduce the Fan Speed on Low or Mid. but now the performance has just opposite there is not such cooling and we are getting sweating all day and night even i have to move cooler closer to the bed but not satisfied with performance, even on High speed also it is not giving beginning performance and about the cooling it is just half.

I have log the complaint and engineer has visited to my place but he has not done anything he just done the formalities and said that every thing is OK, that i know cooler is working air flow is coming but it is not coming which i have feeling in beginning, there is something problem please resolve or replace with another.

We purchased kenstar ac last year through amazon but within few months were really disappointed with its service and pathetic customer care persons, whether you want them to speak in english there reply is always in hindi. Secondly just before our warranty was expiring we had called for service which was due but after repeated calls when that person arrived he just cleaned externally and gave his personal card so that in future we can call him for service. To our utter surprise just after a week of service ac was not cooling at all and when we called tgey said you need to pay now. Disappointing experience.

Purchased a Kenstar AC from Amazon, received it 2days back but no response for installation from Kenstar, did follow ups many times but their lines are always busy. Neither they are providing installation service nor I can opt for outside installation service as warranty will be void. These cheaters promised installation within 24 hours... but now no response inspite if many follow ups. Kindly avoid videocon and kenstar products, they are froads and will hardly provide any serice for their junk stuff. Highly disappointed. PHONE [protected] PRODUCT KENSTAR KSM35. WN1

Hi All, i purchased Kenstar air cooler which was not worked from 10th day only.
i called to customer care and asked for service, they just take the complaint and not respond till now. i only called many times to the customer-care and cooler repairer, but they simply escaping with out service. i need to case a file in consumer court and i will publish this worst service in all media like whatsapp, facebook, twitter ...etc. i will not buy any Kenstar goods in my life even its free. can some one help me to put a case against the Kenstar how to proceed further.
My name: Koteswararao
Mobile: [protected]
Kenstar complaint-ID: VIJ[protected].
Scode: S86153

Kenstar aircooler not working from the beginning of purchase. Everytime complaint comes on halt saying service request closed . This year on 23rd march again i complained to my surprise again same story and to my surprise i got message saying you have paid Rs 171.75 for call no BAN[protected] and the nos you are giving that person doesnt lift and once lifted the call saying i will call . This is horrible experience from kenstar the first time i have gone for kenstar in my life.

I purchase a cooler (wonder cool) from Agrawal electronic Indore on may 2015.that cooler not working from the purchasing date I was lots of complaints to Mr.Agrawal but no response t, that was a highly irresponsibility, today I also call him but no response now I am going to court against Kenstar & agrwal electronic Indore
I am requesting to company to change my cooler & punish to dealer

I am from Chitradurga, Karnataka. My kenstar air cooler is releasing bad smell while in use from the day one. Since I bought it. What may be the reason? Can anybody help.

Hi Team,

I've raised a service request through online to repair my Kelvinator Oven and I was redirected to a Kenstar service line and my request was registered. One of the service man came to my home for inspection and told the Kelvinator oven should be taken to the service station for repair. It's been more than 5 months since the oven was taken by the service man and it wasn't returned. Whenever we give him a call he isn't receiving our call. If we call from an unknown number he will pick up the call and tell us that he will deliver the product in a day. However, with fake promises we haven't got our Kelvinator oven back since 5 months.

Below are the details of the Kenstar service station:
Service Station: Mehdipatnam, Hyderabad
Name: Fazil
Phone Number: [protected]

Please help me to get my oven back as early as possible.

Thanks,
Mudasir

Cooler motor has got rusted. Booked for free service. Their attitude looks as if only for sale of Spare parts at hgher rates. I have done a research in the market in Hyderabad and found out that the Cooler motor is available at Rs.1000 to Rs.1400 at max. with Aluminium coil and with one year warranty.

The Kenstar Service Centre does not provide a copper winding motor, nor they provide atleast 1 year warranty onthe spare ??

More to more they donot even clean and paint the Cooler parts even when rust is clearly visible on the frame The Service centre frankly says they just donot do anything more than fixing spare parts.

Selling parts higher rates, not giving a reasonable warranty and not caring for the customer satisfaction, is this is the way of Service Centre and quality of Service KENSTAR is giving ??

Water leakage from date 12/02/2016 it flows heavy water from side walls so please clear the issue as soon as possible customer m subhash chandra inv no 5248

Hi we were using Kenstar microwave KM20SBBN-MJZ.6 months ago we faced some problem. So we logged complaint on Toll Free customer. Technician came and he changed the fuse for which he charged us Rs 460 (Receipt number AGR15 0321), but it was still not working, so we called him again and he told that transformer need to be changes for which he charged us RS 2526.Current cost for the Model is around 4000 and we had already paid Rs.2986. Now even if we call customer care they are not responding to the calls. This is very shameful as most of the products used in my house is of kenstar.
This is not appreciated .Please escalated this matter as the service centers in Etawah and Agra are not functioning according the brand name.
Service center number: [protected], [protected] (Sundar Singh) Etawah
[protected],[protected] –Agra.
My Father Pradeep Kumar Mishra logged complaint in the service center and his contact number is [protected]
Please look into it as soon as possible.