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Kenstar

Kenstar — kenstar geyser not working

Address:210301

Hi,

I bought knestar 25 ltrs storage geyser in oct 2016.
On 18th aug a complaint was raised by me for geyser not working for which reference no i relieved was (Gha[protected]). Service was done on 29th aug. On the next day when i switched on the geyser there was a loud sound inside it so i again raised a complaint. My earlier request was reopened and service was done on 4th sept. At that time service executive told me not to raise complaints frequently because company will raise concerns. I think he is unable to do the service properly.

I could feel current flowing in my hot water tap. Today in morning which i went again to switch on the geyser there was loud sounds inside it. So i have removed the plug now.
I request you to take serious actions again the service executive as he was unable to perform his duties. And due to his negligence someone in my family could have got hurt.
I hope my issue will be resolved asap
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Dear punit87,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Kenstar Customer Support Team
Reply
Dear punit87,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Kenstar Customer Support Team
Reply
hi,

This is to raise my concern and complain for geysers i purchased of kenstar brand. i have purchased 3 geysers on 17th oct 2017 and within span of 3 Months two of the 15lts geysers strated dripping water from inside of the intake pipe

i have called customer service and got no response, also i have emailed on 16th june 2018 and still no response(also, followed up back on that email 6th AUG)

This is WORST PRODUCT i have bought for my house
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