Kenstar Complaints & Reviews

Had entered into a contract through one of the Kenstar technicians who had come to repair the water filter. He took an amount of Rs 2500/- for 4 services and replacement of 4 candles & 4 carbons, promising to replace them at regular intervals. Now after 6 months as he had not contacted us, we tried calling him on his mobile numbers. No response on both his numbers. In the mean time one of the filter switches is also giving trouble for which we are trying to contact the technician. Technician details - Name Mr Vilas Rane, c/o Shree Swami Samarth Enterprise, Mahadev CHS, Varandar Chawl, M D Keni Road, Bhandup Village, Nahur East - 400042. His mobile nos - [protected] / [protected]. Looks like he has privately taken this contract on his private firm. What do I do??

I have a Food processor .The Driver shaft of that has damaged and new shaft is required to use food processor. Please advise me from where in Jaipur Centre the DRIVER SHAFT of foof processor will be availabe .Your TOl free Number[protected] is not existing and number of customer care are not responding

Hi, I would like to log a complaint with regards to a Faulty microwave which was bought 4 months back.. It's door is getting melted from inside and last I used it, it has electric short circuit and wiring burnt smell. Refrence no. THA[protected] pending I had a word with Anwar from Thane service centre and his supervisor Mr. Tarun Maheshwari... All these guys are just giving me the run around and noone is responsible here. They are all bunch of liars and hardly understand how to talk and provide a better customer service. I have no option here but to endure thus endless wait and false promises. Model no. KJ20CBG101 Name: Chander Shekhar Sharma Phn no. [protected] I have stopped using it now and I want someone to replace this Faulty equipment asap... It's not at all satisfactory. Accepting a quick response Regards Chander Shekhar Sharma

We purchased 4 Kenstar ACs in April 2015, two of which are already giving us problems. One of them has stopped working showing an error code - E2. We registered a complaint on 7th Aug. The technician comes on 10th August who had absolutely no clue what E2 code meant. After we educated him about the error details using the manual, he tried to fix it with no success. He said that he was going to speak to the company guys who told him that they will replace the part itself. Ever since, I tried contacting the customer care atleast 10 times, trying to ask them how or who was going to come and resolve this problem. Each time, I was either given some wrong numbers of senior executives in the company, or redirected to some numbers who refused to respond to my query. Now, I have no option but to file a case with the consumer court. Despite having all the details about me and this complaint in their hands, not one soul has cared to reach out and solve this issue for me. I would like to get some help with taking this complaint to the next level.

My complaint reference no. is DEL[protected]

I have a kenstar microwave - KJ25CSL4 puchase before 15 - 16 months but they not working from starting. they have a problem ther are not heating properly and door handle in not fixed properly. So i would like to replace from company please suggest.

This is complaint is reference to my Complaint no DEL[protected] registered on 4 April 2015, till the date it's not resolved. New Complaint no given DEL[protected] executive take the hand blender for replacement but till the date there is no action. Regards Kunal [protected]

I purchased this air conditioner in April 2015, There has been problem since the time i purchased it. My a/c has suffered gas leakage twice, the customer service team is pathetic. Most recent case: My a/c is not working, there is error code E2 in the A/c. Service engineer visited my premises on 14/07/2015 to resolve to, he said he has changed the sensor. A/c was working fine that day. Now again today as of 15/07/2015, a/c is not working . The service is pathetic . I am going to file a case with district consumer forum to resolve this. I expect some help from indianconsumerforum in this case. Complaint Filed with Kenstar- S73164 / DEL[protected]

I have called your customer care center on [protected] multiple times today on 10th July 2015 arounf 12pm. After taking dowm my complete address they are asking me to choose between 2 of the post office, which is close to my home.Now both the options provided to me are in a totally different area. i informed the customer sales rep that i am not aware of the post office, he says i cannot take my complaint if i cant chose between the 2 options. Am i supposed to know all the post offices in mumbai.

I am a kenstar Vibrant CT 9924 20L Personal Air Cooler Purchase 18/jun/2015 buyer sugandh kumar online purchase by PAY TM.COM. This air cooler is Damage/broken for Blower section and cooler run is big sound and not work . All ready lough a Kenstar Customer Care toll Free No complaint Date 25/06/2015 / Not Response a kenstar customer Department. Please Help. Sugandh Kumar MOB NO [protected]/[protected]

i have bought kenstar induction cooktop from "sangita distributers" main road, near 'kala maruti', OSMANABAD. on 20.05.2015 for Rs. 2500/- (distributor has not given the receipt.) also he hasn't tested it. as we tested at home on the same day. it was displaying ECA message on the screen. i have given it back to the distributor on very next day. he told me that the company man will repair it and he will call me as the piece get repaired. after 4 days i didn't receive any call, so i went to the distributor. but he annoyed me and told that has he called me then why you come here, the company man has not arrived yet so he will call me back. noe today is 30.06.2015. he has not called me yet.

Dear Sir I have baught your kenstar wondercool super cooler on 07.06.2015 from R M Enterprises, Muzaffarpur. Out of two cooler one of cooler's tank leaks when it filled up with water. We asked the dealer to replace the damage item with new one as i have paid for new cooler. No action has been initiated by the dealer. you are requested to please look into this matter otherwise i will be compelled to go further. model no. CL-KCBWTF1W-FCA Regards Rajiv Kumar Bank of india muzaffarpur mob. [protected]

4th June 2015. KenStar service men replaced new motor and charged rs1650. On 6th June 2015 the cooler stopped. I had launched a complain on 9th june, Complain no. THA-[protected] nobody is responding. I called many times to mr.anwar whose mob is [protected], he's not coming or giving any response.

Hi I am unfortunately having a kenstar cooler which I bought thinking its a big brand and known for its service. I loggged a complaint on 21st april 2015 and till now I am just fighting to get it resolevd. Your texhnicians from STAR world services visited and told that we need to change motor then he disappeared and never bothered to come to change. Finally after again complaining someone came from same service centre and changed motor. He did something with the fan after which its not giving air outside . I had to complaint again and this new technician came from Narayana and said that the motor replaced is not appropriate for this model and even the fan blades are altered by them so he refused to rectify it saying that Those guys have messed it up. I have paid 3400 plus service changed to Star World Services and got zero service. Really disgusting. Technicians Rajesh and Harjeet Complaint numbers DEL[protected] DEL[protected] Can you take this cooler back and trash it or recycle because its nothing more than a trash now Regards Komel

Dear Sir. i have Purchase -Ken-Split-1 t-Ksm35.wn1-5 star Air Conditioner on 22/05/2015 by Amezon.com online. free offer that free installation. i have attempt free installation on 25 may. ref. n- GHA[protected]. but installation team give bad Advised to put compressor inside the home so i am ok but ask is there any problem to fit inside the home they told me no problem. but actually i am facing more problem. i have not use ac become when i used home so hot and i afraid that any incident at home please provide help to solved this problem. i have write mail to care department but they can't help me. i am much disturbed.

Noisy cooler Dear Sir, I have purchesed kenstar air cooler on 19/04/2015. It was good for 19 days after that its make noise so i have contact to service centre as on dated 09/05/2015 the customer care people they send 1st time ( after 10 days ) their technician 0n dated 17/05/2015 the technician was completly solved the cooler problem.Again Tuesday 19/05/2015 again noise problem I called to customer care today dated 20/05/15 .I can’t wait bcocz of kenstar service is poor. Even day i spoke ( toll no [protected] ) to the customer care they said ok " technician may visit shortly.I frustrate their service. Thanking you Prashant S Khandekar Mbl [protected]

sir, I am shashank bajaj from indore (M.P.) Before 2 days i parchesed kenstar slimline super modal coolar . shop owner told me this is he best coolar for room size 12*12 but this coolar is worst. this give cooling when the person sitting in front of this coolar i am very dispointed with this coolar from :-shashank Bajaj mob. no. [protected] Indore

I have launched a complaint regarding my Microwave not working on[protected] ref. no. THA[protected], contact number provided through sms is [protected] (Mr. Anwar) SVC center [protected]. Mr. Anwar (Kenstar representative) had called me in the evening (5 May 15) to know about the microwave problem and he informed me he will be visiting tomorrow (6 May 15), But he didn’t turn up that day…. Instead I received a sms through Kenstar company that my problem is solved an amount of Rs. 337.08 is paid by me. It was shocking to know that I had not paid any amount and without visiting how come my microwave problem was solved. After receiving that msg I had called Mr. Anwar and informed him the same. He said he will be visiting today itself (6 May 15) and will look into the problem. But this time also he did not visit. And every day till 9 May 15. I kept co-ordinating with him… But he gave false promises and till date (12 May 15) he has not visited to look into the problem and now he is not even responding to my calls. When I called Customer care on 11 May 15 and informed them about the entire scenario…. There was no action taken instead it was said to me you’re representative said and the status showing as complaint is closed. After this they said they will open a new complaint and will receive as msg but till today (12 May 15) I haven’t received any msg from them. After going through all this I feel you people provide pathetic service and hence forth would never wish to buy your products.

Dear sir, I(Daljeet singh), purchased a microwave from your Co. and during the warranty period an internal problem occured i.e PCB SR.No 07036 and I gave it to kenstar service center Bareilly, on 29/10/2011. Since then neither i got my microwave problem short out nor i got my product back in my hand. I request you to please take a quick action against my problem. (Contact No.[protected])

good afternoon sir/mam my kenstar cooler motar has been damaged so please i want new motar for the which is "cooler double cool dx" so plaese help me my contact number is [protected] ; [protected] my address : khabeer nagar, sailaja appartment, 123/B, third floor .302 room number, opposite HDFC ATM . hyderabad 500018..

My Grander stopped working and have raised a complaint on 05th May'2015 by calling customer care number[protected] and my complain number is HYD [protected]. Despite their SLA stating a contact within 24 hrs. No one attended my complain. when checked with customer care they have given [protected] and this is wrong number. Please advice me what to do.