[Resolved] Kenstar — kenstar hot water spring kgs15w5m 15 liter 2000 watt storage water heater x000jxls0r issue not resolved after many complaint. | |||||
Hi, Sub — kenstar hot water spring kgs15w5m 15 liter 2000 watt storage water heater x000jxls0r issue not resolved after many complaint. I bought water heater on 18 oct 2016. Till now, it has been damaged approx 10 time. Every time keep calling to the customer care and lodge the complain after lodging the complain their is no response from kenstar again we need call to customer care then they provide technician no and the corresponding manger number. When, i am calling they are not at all responding after making many calls they pickup and telling. It will be resolve tomorrow and issue is not resolving in a week. After too many fallow up still the problem has not fix getting same repetitive issue. Problem occurring in water heater 1- leakage 2- short circuit 3- led is not blinking. I all ready inform this thing to technician many time. I am leaving in an apartment. If some thing is damage because of short circuit in the building. It is liability of kenstar. Recent complaint no - ban [protected]. Requesting you to check all the complaint registered by the no [protected] in last 3-4 months issue has not yet resolve. Please take necessary action. Attaching one snap shot and work done by kenstar technician. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Kenstar customer support has been notified about the posted complaint. | |||||
6 Comments | |||||
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This air coler not cooling
Dear Customer(anik.kol),
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Kenstar Customer Support Team
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Kenstar Customer Support Team
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We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Videocon Customer Support Team