[Resolved] Kenstar — pathetic customer service - kenstar | |||
I have recently purchased geyser of kenstar (Kenstar 15l kgs15w5m) and as soon as i started the geyser it started leaking. I called number of times to customer care and registered complaints but no one visited to resolve the issue. It's been more than month now. I have to throw this new geyser due to poor customer service. Serial no of geyser - a[protected] Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Kenstar customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Hello Team,
I am extremely upset with the after sale services of Kenstar and this is the second time that I am doing escalation.
From the day 1 of the purchase of this heater is having issues. The below complaint has been raised on Oct 23rd and no action taken till today.Its been 35 days with no resolution,
Water is heavily leaking in from the heater and no one bothered of the resolution even after hundreds of calls to service centers and call centers,
I never felt the team is taking responsibility to handle the problem and simply telling that the part has been ordered. But when it will arrive?
On recent conversation, they mentioned going to replace the entire unit but when…?????? But no one lifting my call after that???
Compliant No: VIZ[protected]
Model : Kenstar Aqua Joy KGS25G8P-GDE 25-Litre Water Heater- B00SUZ2370
Purchase date : Aug 31st, 2016
Anyone listen to customer complaints in Kenstar and decided not to promote/purchase your goods any more….?
Most pathetic after sale service...
I am extremely upset with the after sale services of Kenstar and this is the second time that I am doing escalation.
From the day 1 of the purchase of this heater is having issues. The below complaint has been raised on Oct 23rd and no action taken till today.Its been 35 days with no resolution,
Water is heavily leaking in from the heater and no one bothered of the resolution even after hundreds of calls to service centers and call centers,
I never felt the team is taking responsibility to handle the problem and simply telling that the part has been ordered. But when it will arrive?
On recent conversation, they mentioned going to replace the entire unit but when…?????? But no one lifting my call after that???
Compliant No: VIZ[protected]
Model : Kenstar Aqua Joy KGS25G8P-GDE 25-Litre Water Heater- B00SUZ2370
Purchase date : Aug 31st, 2016
Anyone listen to customer complaints in Kenstar and decided not to promote/purchase your goods any more….?
Most pathetic after sale service...
Dear Kumar Gudivada,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Customer Support Team
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Customer Support Team
Need time frame when you will resolve problem.Already written to [protected]@vgmail.in. .No use. 36 days completed.
Dear Arun Gupta( arungupta123),
We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Kenstar Customer Support Team
We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.
Regards,
Kenstar Customer Support Team
Kumar Gudivada's reply, Nov 30, 2017
Need time frame when you will resolve problem.Already written to [email protected]. .No use. 37 days completed
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We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
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Kenstar Customer Support Team