[Resolved] Kent — Algae formation in ro water tank | |||||
Pfa pics of kent ro model no and algae or fungus formation in water tank. I would like to bring it to notice that kent product does not match the health standards and is unsafe for our health. Service representatives also dont have any answer to the problem as we got all the filters and evrything changed. Kindly find a solution to our problem. Was this information helpful? | |||||
Jan 28, 2017 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Dec 28, 2016 Kent RO Customer Care's response Dear Mr.Arvind, we deeply regret the inconvenience caused. Please share your registered contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest. Warm Regards, Team Kent | |||||
 6 Comments | |||||
Comments
I found many red ants in water getting from KENT RO water purifier. It is not a complain but a suggestion to improve the machine. Always we should not be 100% sure. keep monitoring daily vicinity of installed purifier. It is the matter of concern.
Reply
She asked all the bio-data of the person having AMC, asking details number of times and after five minutes says Kent RO does not need any service during AMC. If it does not need any service / preventing maintenance then why should one take AMC. If to lodge a complaint takes more than 5 minutes it would be better not to deal with AMC.
Dear Sir/Madam,
we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
Warm Regards,
Team Kent
we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
Warm Regards,
Team Kent
My Kent RO has also started forming Green Algae at the mouth of water outlet in drinking water tank & on the sides of water tank. Just 20 days age, I changed all the filters & membrane in Kent Peal RO. There was no such issue earlier.
What is this? I bought this product thinking that it will make the drinking water safe; now this incidence has changed my mind set completely.
When I request Kent RO to have a look at the problem, as it was serviced just 20 days back, they are again asking for Service Charge. Useless product & useless service. Why the hell do they need service charge again within the same month & specially when the problem arised after changing the damn filters & membrane.
I will better dump this product of kent, rather then paying them unethical service change.
What is this? I bought this product thinking that it will make the drinking water safe; now this incidence has changed my mind set completely.
When I request Kent RO to have a look at the problem, as it was serviced just 20 days back, they are again asking for Service Charge. Useless product & useless service. Why the hell do they need service charge again within the same month & specially when the problem arised after changing the damn filters & membrane.
I will better dump this product of kent, rather then paying them unethical service change.
We are really very much depressed with the Kent product as it does not keep water clean rather it starts forming green algae at the water outlet as well as at the base of tank. We have to clean tank after 10 days regularly for health perspective. We do not know about the problem and when we checked with service representative he also seemed to be clueless.
We bought this product with the hope that we will be benefitted with this but it has become a problem to us.
We bought this product with the hope that we will be benefitted with this but it has become a problem to us.
Kent RO Customer Care's response, Aug 4, 2017
Verified Support
Dear Mr.Jain,
we deeply regret the inconvenience caused. Please share your registered contact details with us at [email protected]. We will get in touch with you at the earliest.
Warm Regards,
Team Kent
we deeply regret the inconvenience caused. Please share your registered contact details with us at [email protected]. We will get in touch with you at the earliest.
Warm Regards,
Team Kent
[email protected]'s reply, Aug 8, 2017
We have registered the complaints twice with 170804-04329 and 170807-02734. The technician "Prasad" came along with Service Officer name Praveen. Both these are in-experienced and giving excuses and not ready to understand the problem. They said they will send some Technical Manager next working day but none show up and they have closed our complaint "170804-04329". We have opened another ticket 170807-02734. But no action is been taken till now.
Is this the service your company call as world class service?
You can find my details in the service ticket mentioned above
Is this the service your company call as world class service?
You can find my details in the service ticket mentioned above
We get the green algae formation in the water tank sides and around the water outlet. We regularly change the filters, that does not seem to resolve the issue.
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