[Resolved]  Kent — FRT missing after servicing

Address:

Kolkata, West Bengal, 700052

I bought one KENT RO+UV water purifier (KR[protected] and installed on 16th July 2015, so my warranty was till 15th July 2016. Initially I was very happy with the product and was satisfied with 1st and 2nd service as well. When I asked for last service before warranty expired one person did the servicing which was not satisfying as, he was only trying me convince to replace filter, his name is Tanmoy (Das) mobile number is [protected].

It was ok, I understand he was more interest in selling products but today I got to know, one of the FRT is missing while servicing done by him. I understand this is happens in last servicing because after last servicing in July I am facing this issue of filling container with slow water .

Today I pay rupees 6000 to Parimal Ghosh from SUN SERVICES, because he told this slow water filling only because of 3 filters, but after changing all three, issue remain same and then he catch the issue with FRT missing.It was not required to change the filer I believe as the TDS was around 60 .

I request you to do a investigation and find out either it was done intentionally or it was a mistake. Any way I suffer as a Kent customer and unnecessarily I paid 6000/- .