Kent — Poor warranty of kent electric kettle

I have purchased Kent kettle online from Amazon.in with one year warranty on 11 June 2020. The kettle stopped working properly on Nov 2020. After repeated complaints a technician from kent service center from kolkata Name Metro Sales & Services finally visited my house and tested the kettle. They could not repair the kettle and took away the kettle for repairs at their workshop on 11December 2020. Repeated follow ups with the service center have not yielded satisfactory response. They told me that they dont have any update from the company. It is more than a month and no action have been taken from their side. The detail bill of the Item has been attached.
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I purchase AMC ( rs 8000) for Kent ro for two year from[protected] se 26/06/2022 .during service they change ro membrane one time ... And in second yr they do not change ro membrane as ro membrane is not working..and for change ro membrane they charge extra for replacement...
As during purchase of AMC They said that ro membrane nd carbon filter change 2 times in two year ...
And when I purchase AMC From ACOUAIR SERVICE POINT ..they change ro membrane nd carbon filter 2 time in 2year...so please resolve my problem as soon as possible ...as my service is expire on 25/6/2022...

I purchase AMC ( rs 8000) for Kent ro for two year from[protected] se 26/06/2022 from ACQUAIR SERVICE POINT .during service they change ro membrane one time ... And in second yr they do not change ro membrane as ro membrane is not working..and for change ro membrane they charge extra for replacement...
As during purchase of AMC They said that ro membrane nd carbon filter change 2 times in two year ...

Also when I purchase this AMC in 18/11/2017 for two year they change ro membrane 2 time in two year...

So please resolve my problem as soon as possible ...as it(AMC) expire on 25/6/2022

I purchase AMC ( rs 8000) for Kent ro for two year from[protected] se 26/06/2022 from ACQUAIR SERVICE POINT .during service they change ro membrane one time ... And in second yr they do not change ro membrane as ro membrane is not working..and for change ro membrane they charge extra for replacement...
As during purchase of AMC They said that ro membrane nd carbon filter change 2 times in two year ...

Also when I purchase this AMC in 18/11/2017 for two year they change ro membrane 2 time in two year...

So please resolve my problem as soon as possible ...as it(AMC) expire on 25/6/2022
My mob no- [protected]

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