Kent RO Complaints & Reviews

Hello
We have takent kent purifier on January 2020 ...almost 1year and recently we got service signal and very soon it stoped stopped purifying water ...we complaint to the customer care and some person came for service and told that we have to change total candle and it costs 4500...while taking purifier the person promised that till 3 years u will not get this problem and only we have to do servicings between...but we dint expect this type of problem from well know company...and this is not the correct way to collect money...u should not cheat people...spending yearly 4500 what is the use of taking it...before we used aqua guard for 8years but we dint get this problem...i will post in social media regarding this complaint...and solve my problem very soon

Since last one year my kent RO wtaer purifier is breaking down very frequently, for which I have to shell out money for its repair or replacement of various parts. I have taken its AMC.
I strongly suspect either about incompetence of field workers or company policy to loot the customers by hefty repair charges.

Despite numerous complaints and constant reminders, Our kent ro has not been repaired, even if they come to repair they just break the parts more. And now they say that's the way we work. Please take strict action against J.K.. enterprises, Lucknow, for the above details.
Thankyou

I have purchased Kent Glass Kettle on 24th February 2020 from an online Ecommerce store . The product comes with 12 months warranty and it stopped working in the Month of December 2020 . I raised a complaint with Kent customer Service which they cancelled immediately, when I emailed about the issue to the service center . They said that someone from the service will get in touch with me . Later a person named Karthick got in touch with me and asked me to give the faulty product to the nearest collection center . Which I did on January 1st week . From then until now he is not responding to my calls and no update on my product given . The collection person (Details attached) who speaks rude, when asked back about the details of the product . Very Poor customer Service .
Service Person Name : Karthick Raja . Contact : +[protected]
Complaint number :[protected]

I had bought Kent Water Purifier in 2015 for approx. 15000/- it worked fine during first year. After first year when warranty ended the first service was done and then the water purifier stopped working after 2-3 months, for every repair Kent charged[protected]/-. They use duplicate products which stopped working every 2-3 months, In last 4 years I have spent approx. 70000/- on service and repair. On 10-Nov-2020 the machine was repaired again and I paid 4300/-, the repair lasted one month and on 30-Dec-2020 again repair was done and I paid 3000/-. This service lasted on 14 days and In called for service on 14-Jan-2021. Water purifier was working partially before service person visit, after service person checked machine he said the membrane filer is not working which has to be changed, when I shown him the last bill and asked its in warranty, he refused to change and said some other part is not working and to claim warranty I have to pay 3000+. This scenario happening almost all service they cheat us with duplicate products. When I asked for warranty they refused and start abusing me and my family. I spoke their senior who visited my home also abused me and my family and keep asking for money. Kent is cheating us by selling duplicate products which last only 1 month and when we ask for warranty they abuse us and threaten us.

I had also filed legal complaint - 2503440, notices will be sent to Kent Noida and Karnataka address

I have placed a service request as the water was not getting purified.The Service engineer came and replaced all the parts ( uf membrane and two filteration parts)and I paid him Rs[protected] for the parts and 300 for servicing cost). During the servicing the engineer misplaced the auto cut part and has said that he is not having the part but will come and repair the same when he gets that part.But the engineer is not taking my calls and I am stuck with an additional issue with my Kent filter.Have attached the servicing details.
Please contact me at [protected]

Our Complaint No[protected] attended by Kent Engineer on 07/01/2021 and charged Rs 2700/- for servicing, after two days heavy leakage from the machine and not attended by the company service centre M/s S.B. Water Solutions Agra and their engineer even after several reminders

I ve changed two filters to my Kent water purifier just two months back. I noticed dirt particules in water and fungus I called to service center at Srinagar and they send service technician and he said need to change filters which we did with Rs 2800 cost after a month we found again dirt in tank and some formation of fungus but he left by saying it's coz of sun light, when there no direct sunlight and advised to clean tank weekly which we was doing already but after 15 days again same problem happened and again calling to service center and they left with same advice its coz of Sun light . They are technician zero don't know how to resolve the problem meanwhile my two children fall sick with intestinal infection. Who I blame Kent or there service team here in Srinagar J&k.

I have purched kent grand plus in 2018 . After one year local dealer took 8000₹ for extended warranty.Now tank automatically has been damaged at the place where RO is used to hang on wall. There are two cracks at both places. Now local dealer and company both demands additional 1800₹ .
But actually it is not a technical problem. It is manufacturing defect.Clearly body is not so strong Enough to bear the load of machine .Why should I pay for damage for external body. This product is made to hang on hoiks on wall. It is a fraud way to take money from consumers. Please help.

Our department has purchase Kent RO during 01 July 2020 but it is not functioning properly. Our department has registered many complaint in customer care centre but they always send one mechanic and he repair the RO and after some time it does not work. Now I have registered the complaint on 05.01.2021 but no body has visited for repair till 08.01.2021. we suffered a lot for purify water.

Purchased a Kent electric glass kettle on 13th June 2020 and the product stopped working by November 2020.
Raised for service request as the product is under warranty. The service guy took the product and returned it back after 18days stating the replacement part is not available.
Then spoke to the customer service again and a senior offcial enquired about the issue with the area manager and stated to me that I will receive a new kettle by the last week of December 2020 as they don't have a new spare part to repair the kettle.
Now it is Jan 2021 and I haven't received any update.

More things to highlight here,
1. There is no proper guidelines and response from Customer Care, at some point, need to think about who is the customer here, since those ppl shout at us and they never ready listen with our concern and what happened.
2. For this incident, we have raised 4 tickets, all 4 have been closed without resolving, Not sure what the Top/Middle management of the Customer Case section is doing? For this also a guy from CC informed, that is Kent Policy once the ticket is raised, whether the solution is resolved or not, it will be auto closed within 4 days. This is what happened in my case also.
Request[protected]
Request[protected]
Request[protected]
Request[protected]
3. Really very much annoyed with the customer's care ppl, since they not keep up their promise in the call, since we have called more than 15 times, everyone says something and contradict each other.
4. Not sure will I do recommend KENT products to others.
5. I got my final solution, I have dropped off Kent and brought Kettle from another brand.
6. wishing Kent Management should take care of customers in near future. Since we customers are looking out for service from ur end, that is the reason we buying the product, at least going further try to respect the customers.

We have booked a complaint vide No., CMPL209267 for servicing. Your executive came changed filters etc., and collected 3900/- + 300/- total 4200/- and informed bill will come through whatup. After I have received a message for my registered mobile [protected] that our service partner received 3000/- parts replaced . 1200/- extra changes collected from me and also for our warranty sake bill required. Though two time I have complained to your Nos [protected] simply they will say bill will be arranged. But not yet. Please enquire and solve

The service technician came and replaced the SedimentMem filter and Membrane. Sediment Filter was within the warranty.Whereas he collected Rs. 3000/- for Membrane.When i checked online, it cost only 2299/- on Flipkart and Amazon.in . He collected Rs 700/- more from me.Kindly arrange to refund this Rs. 700/- to me.
Please check this links:-
1) Kent Ro Membrane In Welded Housing 8" 100% Genuine Spare Part Solid Filter Cartridge Solid Filter Cartridge Price in India - Buy Kent Ro Membrane In Welded Housing 8" 100% Genuine Spare Part Solid Filter Cartridge Solid Filter Cartridge online at Flipkart.com
2) KENT RO Membrane HOUSING Welded: Amazon.in: Home & Kitchen
Regards,
K.Palanisamy
Phone: [protected]

Technician who is doing the installation of the Kent water softener for washing machine was handling the product irresponsibly and in the process of installation he broke the clip of the water inlet pipe. Then he asked me whether I want to send the product back for replacement or will I buy it from local store and install it myself? I asked him to install other things and I'll take care of the pipe. He was also asking 100₹ as installation fee. Pathetic service from Kent. This is the second complaint for the same product. I had to contact the dealer multiple times to get someone to install it in the first place.

Sir, My parents are senior citizen and their Kent RO is not functioning. I can not log complaint because the mobile number has changed 1.5 years ago. Since Then I have been continuously trying to change my mobile number but no body is helping. Customer care says, you will receive an OTP and then it will be changed. But no OTP is receiving.

In covid situation my senior citizen are sitting without water and Kent Service is pathetic. It is totally harassment and causing mental illness.

Kindly take my complaint and resolve this.

We had bought Kent water purifier pearl 2 years ago. Today the purifier got detached from its hook behind and fell off. We haven't shifted anywhere. The installation was done a Kent service personal. In just 2 years the purifier hooks and the plastic at the back are broken.

The purifier was attached to the wall over the kitchen top . This is a safety issue since if I had been working nearby and if it had fallen on my hands the, the weight of the purifier with full tank would have been grave.

I called up Kent customer service and I also wrote to them over mail, but never got a proper reply from them. They replied saying I would get a call within 2 hrs but no one called for the whole day.

I definitely do not recommend Kent water purifier to anyone.
Worse service from company and ignorant behaviour towards customers.

Water Purifier is not purifying the water properly. Taste of water is not good. Please send a technician to repair it.

Product is installed but water is not coming

I have been complaining about the taste of water since more than 15 days, and person who came for service said that tds is more than 250 some what similar to my regular tap water, and said he need to replace filter for that he will come after one day it's been 7 days from that day,
2 times my service has been cancelled..
What is the use of buying 20, 000 machine when in just 4 months I have to buy water from outside..
And no one is taking any responsibility..
Why should I trust Kent if in just 4-5 months the the mro provided by company started giving bad water and above all it's not been taken care even after 15-20 days

Dear sir

I brought Rs. 18000 Kent pearl purifier on 04.11.18.
I changed all the three motors on 26.01.20 for that I paid Rs. 3750
I additionally add a filter outside on 28.07.20 which worth of Rs. 850.
Also I paid Rs. 2800 and changed my pump on 30.10.20. which is done within 2 years of machine purchase. I sent a mail regarding this issue 17.06.20 on Kent service but no action has been taken towards my complaint.

Totally I paid Rs. 7400 for this purifier beyond that the purchase value.

But still my purifier is not working. I have registered for service call. One of the technician came and told that I have to change all the three filters and board which worth of Rs. 5500.

If i paid this Rs. 5500 then this year I totally paid Rs. 12900 for Rs. 18000 purifier. Is this acceptable?

Regards:Nigitha