Kent RO Complaints & Reviews

Our KENT RO water purifier fell down from the wall mount within 3 years o[censored]sage, while this was a brand new product bought by us 3 years ago. The quality of plastic used in purifier's body is very bad. Now the charges for the repair of the same are also very high.

Sir,
i have registered for routine service of my kent RO on dtd 05/04/2022 with case id[protected] and technician visited on 07/04/2022 and changed RO membrane, carbon filter and sediment filter and charged me Rs 4000.
Earlier my filtered water was clear but after service it appear cloudy with particles in water but techinician said it will clear after 2 to 3 complete filtration but when it didn't clear even after 2 days I talked to technician but he didn't respond properly. Then I called on helpline they again registered my complain with case id[protected] on 11/42022 then same techinician again visit on 12/4/2022 he tried to solve the problem but at last he said there is some problem in new parts. He said he will complain to company about it and will return soon with solution.
Now after my service on 07/4/2022 it's almost one week and I have to arrange water from outside even after spending 4000 rupees. No body is responding properly.
I have such a bad experience from kent.
Can I expect some progress from your end

Service engineer visited at home for service after send the request for service.

As per him there was some filter issues and that was to change with new filter at cost of 3750.00

After all discussion I have asked to him to change the same.

After his complete the service seen there was some issues into Lcd screen as there was one spot.

I have asked to service engineer what is this and why this is spot as earlier there was no any spot into the same.

There was not such reply from his side and he said I no need to do service and he have open all new filter and again installed old and moved from without proper discussion and solutions.

Please tell me this is what kind of services and what kind of behaviour of service engineer?

Please resolve my issues on priority as this screen damaged due to his mistake.

Last month also got pathetic service from service engineer as due to main wall not proper he have open and too much water flow inside the complete machine.

I asked to him is there will be problem then he said there will be no any problem and cleaned all inside of water. Same time due to his mistake which problem was not available, that problem started and he have changed the parts and charged 300 rs of changes of waste water parts from me and I have given as wall point has been repaired by him then he said please support into this then I have given money and said from next time please care about the service.

This time sane issues was not available and after completion the service I have seen the same.

Please look into the same as earliest possible and resolve the issues on priority as filter need to replace as per the service engineer.

Regards
Prashant
[protected]

This is really disappointing to know that in spite of the complain raised for an urgent issue of Kent Purifier not working with the Kent Customer Care, the next day it was found that my complain number stands cancelled. There is no one’s responsibility to inform on the same as well. We were waiting for Kent engineer to call back for the visit. This is really patheic from the service point of view. Even the Engineers send are not upto mark. The issues are recurrent and it is the 4th time complain is raised. The complain number is[protected]. Please take necessary actions so that this does not repeat in future.

After service request, pune Kent vendor ( wagholi) had sent their engineer to to fix the alarm problem. First at all that engineer forced me to change the memron ( cost 2700).
1.Changes the different filter, again alarm of my filter continue.
2. Changed memron, again filter sound is continuing.
3. He said that after changing the memron, if the alarm sound continues, will replace with your old memron.
4. Now at end, he started saying, i have opened the seal of memron(new filter), so can't revert.
4. I stand with our discussion, and ask to replace with old one.
5. Multiple call from wagholi Kent vendor, and it look like he was harassing as I am outsider.
6. Finally he replaced with old one. But again started forcing me to change the switch board.
7. I disagree with him, as my board was working fine.
8. Then he again started to force me that price of normal filter is 600rs., However I have already enquired that price is ₹550.
9. Visiting charge is ₹380, and he forced me for ₹400, and collect the same amount.

10 .Finally they covered my Kent filter with throwing all small blue lock for pipe.

11. would like to say Thank you Kent for the great service, and your great vendor.

Dear Sir/Madam,

I purchased Kent water Purifier Grand Star Model on 24-Dec-2020.
Recently on 9-March-2022, it started making a lot of sound/noise, while we started the purifier button on. Also when leaving waste water, it was leaving very hot water with smoke.
I called Kent's customer care number [protected]. Then they assigned the guy below to check this issue on 10-March-2022. The person's name was shabaz (Mobile...

Hi, I have Kent RO pearl model We are having an issue with it, There are ants coming in machine's tank. My parents are literally tired of removing those ants from past 1 year After 1 or 2 days, ants come from the backside, although we tried every possible way to stop them. We do not understand how ants entering in an airtight container.
I already spent 20k for machine and extra cost for services for this worthless product. In spite of repeated complaints, these guys are not resolving it.
This can create a serious health issue, how ants coming in airtight tank(RO's).

Hi,
Yesterday i have purchased & installed the Kent RO (Grand +) Product. I directly co-ordinate one of the sales person Mr. Mohan Raj. I have received the warranty Card vide Product serial no. KR[protected] and have purchased the same for Rs.18, 500. At the initial discussion it was discussed for Rs.18, 000 but on installation date i have to pay Rs.18, 500/- I paid advance of Rs.2500 on 5th Apr 22 and the balance Rs.16, 000/- on 6th Apr 22 to the account of sales person. Mr Mohan Raj. The service provider name as mentioned in the warranty card is Universal Pure Water Solutions - Begur, Bangalore. I am following with the sales person from yesterday and was been told that i will receive one OTP which i need to share and only than i will get the invoices. Till date i have not received the invoice copy for my record. Really i am not happy with this type of service and have to incure additional amount of Rs.500 extra and also have to follow up for my invoice.

Will i get my invoice copy and the amount of Rs.500 which i paid extra.

Kya bakwass product aur service providing hai ye. Ek saal me kharcha baitha diya hai ek saal me char baar filter change krke gya hai. Kal hi filte4 change kiya hai aur aaj pani nhi aa rha kya bakwas product aur services hai.

Ya fir ye log sirf paisa khane k liye ye change krna hai vo change krna hai bolte rhte hai

My registered service request is[protected]. I have requested service for my machine on 2nd April. I requested for 10am. They said they will come in the evening calling me at 10.15. Then i got a msg that they will come by 5.30pm. They called at 7pm and I was not home by then. I told them I will back by 8. And he said if it is before 8 call me, if not don't call and he will take of care it in the Mrng. He didn't even wait for my reply before he disconnected the call. And in the morning he is not even picking up my call. I have to go through various calls to customer care to get information when they are coming to service my machine. The manager says the office time in only until 6.30pm. Another person said it is until 9. Why there is lot of confusions. If you cannot service it in the accepted deadline, better don't accept deadline. Very very bad experience. I have to pay for the service cost from Kent and also have to buy drinking water outside. Why do I have to pay extra when the problem is at Kent side. I should reduce the amount I spent for the second time for buying water from the cost of service. This is the right solution. But right from the manager they simply said they won't come for servicing of I am going to pay them the reduced amount. And I dont have any info on who exactly the deciding authority to contact regarding this. Very very bad experience with Kent. I am planning to post this in all the social media until it reaches kent.

After reinstalling Kent RO at new location the
appointed personnel fitted the tap to the inside
pipe that broke the brass lining(with threads
which connects inside pipe with the tap). This
stupidity of his costed me Rs 4000 and mental
harassment by the owner. I had to call another
plumber to fix this issue who had to break the
tile also behind the tap in order to replace the
brass lining.Absolutely pathetic behaviour of the personnel.

I have purchased a kent grand plus zww9 Ltd Water purifier on 23 june 2021 . Used only 8 months then water filtering very slowly ( 1 ltr water filter 1 hours) . Very bad product . complain raised but no any technician solved my problems. Still waiting.

I have paid AMC a sum of Rs. 5500/-on 30/08/2021 to Shubh Labh Enterprises, Authorised Service Franchisee of Kent. There was a free service due in February 2022 with candle change.

The service personnel keep calling me and asking if there's a problem with the machine instead of coming and servicing the machine.

If this is going to be the case, I want a full refund of the AMC I have paid for the machine.

I had called [protected] for Kent service on Fri March 25th. There was a sound in the system. The guy [protected] came at around 4.30. He took a Kent motor from his bag and also one more part SVC (not sure) and replaced it. Spent 2 hrs calling someone to fix it. He took 3500 Rs.

I assumed that it got fixed. Unfortunately, the problem got worse. The original problem was not fixed and to top it there was a leak, the area was flooded and I had to completely shut down the water to the system.
I immediately called him when I heard the sound on Fri and told him that it's not fixed. He said he will come on Sat.
I would have made atleast 20 calls yesterday and this lady told me not to keep calling and that he will come at 8pm. He didn't show up. I have been calling this 1800 number and she keeps saying that he will come. I don't understand if I am supposed to be sitting at home calling all day to know of he is not coming?
If Kent has these authorised people to service, is this the way it works? You should cancel there authorisation if this is the way it works. I have owned Kent for several years. I am rethinking if I should switch over to some other product. Please help me get my refund. Thanks

We had purchased KentRO SERIALNUMBER. KR[protected]. Our Filer got damaged as per their technician and telling us to replace which costs Rs.3500/- This was not told us before buying the product. They told us only you have change the filter once 2-3years. Please look into this.

I have called the local kent representative and they have come for service.
Now, after using my Kent Sterling Star for the last 16-18 months they are already asking me to change the candles and the RO and making an exorbitant bill of Rs. 4000/-. This is very dissapointing that KENT is looting the buyers on after-sales.
I have been a long time user of Aquaguard and have never faced issues like this. KENT RO kindly consider making...

My ro is not working and in response to complain i get a feedback promising action in several days - is it a holi joke ?

KENT RO has been malfunctioning frequently during last few months . It was under AMC - different reasons given every time - service engineer was asking for amc to be changed

Kent RO — Kent RO KENT CHARGED RS 1000 During WARRANTY PERIOD [not even 1 year] - Now again it is not working properly - Again charging... : Without any resolution the complaint as been marked as resolved...

Kent filter parts were changed last month this year(2022) and within a week, it stopped working.The serviceman charged us with Rs-5600 for a duplicate product and on repeated calls, he is denying and is not taking any charge for his unethical service and his response is pathetic.

There is no separate forum developed by Kent to hear such complains.in the name of big brand, they are looting us with duplicate products, even I have filed a complaint with consumer forum 10 days back, still no action is being taken.

Email id of the [protected]@gmail.com