Kent RO Complaints & Reviews

Address: Sulthan Bathery Waynad

We are located at Puthun Kunnu, Sulthan Bathery, Waynad. We have a kent RO. The water is not getting filled in it despite water pressure being adequate. It doesn't get collected inside the RO but keeps drai ing out from the outlet pipe. We have been calling Mr Prajit of Zoom agency Bathery to come & repair our Kent RO for the last 10 days. But the Auth Service Stn or its rep have not answered our calls. Their response is pathetic. Kent RO along with its services centre agencies should be dragged to the Consumer court for failing to provide consumer Services as promised during the purchase of their products. Shameful attitude of a so called National Water purifier dealer. Pls sack your customer service providers before we file a litigation in consumer court against the company.

Kent RO customer support has been notified about the posted complaint.

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Address: Sulthan Bathery

We are located at Puthun Kunnu, Sulthan Bathery, Waynad. We have a kent RO. The water is not getting filled in it despite water pressure being adequate. It doesn't get collected inside the RO but keeps drai ing out from the outlet pipe. We have been calling Mr Prajit of Zoom agency Bathery to come & repair our Kent RO for the last 10 days. But the Auth Service Stn or its rep have not answered our calls. Their response is pathetic. Kent RO along with its services centre agencies should be dragged to the Consumer court for failing to provide consumer Services as promised during the purchase of their products. Shameful attitude of a so called National Water purifier dealer.

Kent RO customer support has been notified about the posted complaint.

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Kent RO Customer Care

from Noida, Uttar Pradesh

May 23, 2022

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Address: RUCKS TRADING, Dehradun

Bought Kent Grand RO on 19.05.2022 at 1.00 P.M. Dealer took our phone number and said it will be installed by tomorrow. Today morning on 20.05.2022 a person called and took some details on whatsapp for further process and said installation will be done by today. I also requested him to do it by today as I am having a family function on Saturday.However, upon enquiry done by me at 2.49 PM he said it will be done by 21.05.2022. It is seen that despite timely payment my request with RUCKS TRADING Dehradun was raised too late. It's is a sheer harrassment of customers by installation persons which is clearly done intentionally. Kindly look into the matter and place some professional and competent people for such services.

Jul 2, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

May 20, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Verified Support

May 28, 2022

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent

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Kent RO was installed in Nagar Palika Sampla and there is some issue in it. The water is not coming out of the RO.
And we did call to the customer care its been two days but no one approached. Please look into it. And resolve our issue as soon as possible because we are facing a lot of problems.

Jun 22, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

May 20, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in so that we can quickly resolve it. Regards, Team Kent

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Kent is worst RO ever and their service is even more pathetic. They charge Rs 5500 for filter change. Even when some of the filter got changed recently and don't require replacement. But the service guy is like "pura change hi hoga, warna rahne do." Service guy's attitude was another level. I am throwing this RO as spending Rs5500 in every 3 months doesn't make sense.

Kent RO customer support has been notified about the posted complaint.

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Kent RO Customer Care

from Noida, Uttar Pradesh

May 17, 2022

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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This company is fraud and selling useless products in the market. I brought their RO filter one year ago.After finishing one year their technician asked me to take AMC for electrical parts which costs me 2.5k. In the next visit their technician told me that you have to change all filters which will costs you 5.4k as our product filter comes with one year warranty and that’s the one of the reason ur water TDS level is high and taste is not...

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I have buy Kent RO Ace 8 from Flipkart before 1.5 month...and I requested for installation and demo 10 day ago . But refused by Kent RO service provider ...so request for kindly helpful

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Kent RO Customer Care

from Noida, Uttar Pradesh

May 16, 2022

Verified Support

Dear Customer, we are sorry for your disappointment. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Leakage of Water in the purifier. Today I called customer care around 11.30 am. They replied technician will contact you. Until 4.30 pm nobody called. I tried to contact customer care 5 times. No one picking the call. Please do the needful. Thank you.

Jun 16, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

May 16, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in so that we can quickly resolve it. Regards, Team Kent

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We had requested for a service of our RO filter and a technician came to our house on 21st April 2022. He changed the filter and subsequently took Rs. 9499 from us for AMC. Subsequently the water purifier is not working properly, having sensor issues and tds is only 7. The other authorized service centers are not willing to adjust the tds controller because we have paid AMC and the original persons seems to be a fraud and is not reachable now.

Jun 18, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

May 16, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

May 17, 2022

Updated by divyaanand229 More fraud people from Kent, they have a strange way of trying to provide the refund via Gpay using some voucher code and somehow convinced me to pay them another 9500 citing that it was indeed refund code and I ended up losing another 9500 rupees. Subsequently they coaxed me to transfer another 19000 rupees via same method and i disconnected the call. I have absolutely lost trust in the whole kent team and I don't want to lose another 19000 rupees. I think as other companies would do, they need to find some other way to return my 19000 if they are genuine. I haven't seen any other refund happening this way spuriously on gpay where I have to actually pay them with some strange code believing that it's a refund.

Verified Support

May 18, 2022

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent

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D

divyaanand229

May 17, 2022

I received a call from Kent team this morning, and they mentioned I would get a refund of 9500. But, here is the catch. It will happen over a very novel method on Gpay. So I have to provide a upi ID to pay to and then provide some code which apparently will not deduct the money from my bank but will pay me back instead. Guess what! I lost another 9500 rupees paid from my gpay to some upi account. And the team Kent on the other end of the line were asking me to pay 19000 to get both my 9500 back and that's when I had the sense to drop off. I think it's an amazingly fraudulent team, and if they are indeed genuine, they should find some other regular way that other companies would to pay my 19000 back.

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Address: Jhansi

I registered my complain on 9th may 2022 at around 1 pm. I requested for more than 10 timws for immediate resolution as water is not purifying. Next day again I requested by customer representative around 20 times, they were just promising. I waited whole day as there was scarcity of water and I was expecting to get it resolved same day.Second day also passed away. On 3rd day after calling to customer services, they assured for speedy action.Almost whole working day has passed and now I got a call from service engineer that he is very far away from my location so he come after 5 pm. And we know by 6 pm service window get closed. Kubdly advuce hoe to tolerate this kind if service.only promising and not executing within 48hrs TAT.Not acceptable from such a big organization Kent ro.

Jun 14, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

May 13, 2022

Kent RO Customer Care's response Dear Customer, as discussed your concern has been addressed and the issue is resolved now. Please feel free to contact us in case you need any further assistance. Regards, Team Kent

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Address: Plot No.117/ Gut No.745 ,Vishnupuram Nagar ,Shubham Mangal samor, Korde Vasti Road Shevgaon

Sir I had purched online from Amazon site, a kent prime plus filter which was installed on 18 Jan, 2021 ...
My service agency is Tanvi enterprise Pathardi ...
After 1 year filter shows change filter alarm ...so I contact Custer care for service,
Tanvi enterprise Pathardi told that filter kit should be change...
So I purchased a set of filter kit from Online from Amazon...

Then I call for service ...to customer care ...then Tanvi enterprise Pathardi ...our service agency came and told us filter kit from Amazon is not not accept...

Tanvi enterprise Pathardi rejecte our service.

My question is if Online filter from Amazon has service warranty and eligible for service ...then online filter kit from Amazon is not acceptable for service...

service agency told us filter kit only from them is a accept for service

Is filter kit purchased online ...branded from kent is not acceptable for replacing filter kit ?

Ans ...and solve my problem...

In this type of service agency rejecte branded kent product why customer purchase kent product ...?

Jun 9, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

May 06, 2022

Updated by हरिष बुळे पाटील Sir I had purched online from Amazon site, a kent prime plus filter which was installed on 18 Jan, 2021 ...
My service agency is Tanvi enterprise Pathardi ...
After 1 year filter shows change filter alarm ...so I contact Custer care for service,
Tanvi enterprise Pathardi told that filter kit should be change...
So I purchased a set of filter kit from Online from Amazon...

Then I call for service ...to customer care ...then Tanvi enterprise Pathardi ...our service agency came and told us filter kit from Amazon is not not accept...

Tanvi enterprise Pathardi rejecte our service.

My question is if Online filter from Amazon has service warranty and eligible for service ...then online filter kit from Amazon is not acceptable for service...

service agency told us filter kit only from them is a accept for service

Is filter kit purchased online ...branded from kent is not acceptable for replacing filter kit ?

Ans ...and solve my problem...

In this type of service agency rejecte branded kent product why customer purchase kent product ...?

Verified Support

May 09, 2022

Kent RO Customer Care's response Dear Customer, as we have tried to connect with you but didn't get any response. Please share your alternate contact number at [protected]@kent.co.in so that we can connect with you soon. Alternatively, you can contact us at +91-[protected]. Regards, Team Kent

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Address: FLAT NO. 410 WING A/3 RAI TOWN 1 HINGNA ROAD NAGPUR, OPPOSITE VIP FACTORY

My ro mebrane is not working since 15 days 15 days ago i filed complaint but not resolved yet.
I want to replace my maschine and file complaint against your service its veey bad worst service in the world

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Kent RO Customer Care

from Noida, Uttar Pradesh

May 5, 2022

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Address: VPO BADSHAHPUR,MAIN SOHNA ROAD, NEAR SBI BANK , GURUGRAM

I have changed my filters and membrane around a month ago and now they are not working and ro water is blocked.I paid 3500 for them and they are in three months warranty. I am complaining at kent service centre since three days to replace them but no one is changing our filters. Such a bad experience from kent!! Cheap filters which can't even last for a month.Total wastage of money!! If they can't change filters then what is the use of them being in warranty i can't understand. Never expected this kind of service. Are we fool who will pay around 4000 every three month ?

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Kent RO Customer Care

from Noida, Uttar Pradesh

May 4, 2022

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Address: Kondapur, Hyderabad

Kent Grand plus is making continuos beep sound and stopped working. Please look into it....

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Address: 8/134,Sembarai thottam, Nochipatti, R.Vellodu,Vedasanthor,Dindigal

I have complained that my Kent pride plus RO is not working and I made a service request through a kent app. The problem is it's been a week no one visit my home and repair my machine. Today got a call from your executive, what he's said this is not our region you have to raise a complaint in another region. I don't even get his point. This is totally pathetic, already been a week I don't know what to do. how poor you guys are. It's driving me insane. we people are suffering to drink a water.

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Kent RO Customer Care

from Noida, Uttar Pradesh

May 4, 2022

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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It's been only 8 months and this is the second time I've to approach for faulty product. This time it's showing an error - UV failure/ Low minerals Error. The tech visited my place today is asking for changing the carbon filter and sediment filter without examining the machine. He's quoting that we didn't buy additional sediment filter from him and now every six months you end up paying 1000+.

The tech visited is asking for 1100/- for changing the parts which is not even a year old. Over and above this issue the technician visited is extremely rude and threatening us that if you'll not change it now, I'll not visit again and if any other guy come he'll destroy the machine but I'll not come and fix this.

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Kent RO Customer Care

from Noida, Uttar Pradesh

May 2, 2022

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Address: Golf link residency flat no 602 ,G2B pkt-2 sector 18B Dwarka New Delhi -110078

I have complaint that my Kent RO is not working on 26th April 2022, got the date on 28th Apr 2022 at 9-11 slot, but no one visited or call to understand problem. Today got a call from executive Vijay that he tried to call me and I didn’t pick up the call. Asking for call screen shot he stop responding . After 3days of logged compliant and no water at home with old mom & dada and my neonatal is facing sever challenge for water.
case No.[protected].

Jun 10, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2022

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Verified Support

May 03, 2022

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. As discussed we have shared the same with our concerned team. We will contact you soon. Regards, Team Kent

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Kent RO Customer Care

from Noida, Uttar Pradesh

May 16, 2022

Verified Support

Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent

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Address: Indore

KENT service is a joke. I have called service 4 times within a week and still issues are not resolved. They have changed all the filters and other parts as well, still there are lots of problem with TDS of water. I have a small kid who is drinking unhealthy water for sometime now and the issues are not resolved.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Apr 28, 2022

Verified Support

Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. You can share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Address: Sindhudurg

Our company bought water softener bought vide invoice no. 122 dated 23/02/22 and stand mixer vide invoice no. 138 dated 10/03/22 under 18% GST from your dealer Kiran Powar at Kolhapur.

Though GST has been charged and paid, it has come to our notice that the GST amount has not been paid to the Govt.

This is a serious matter from a company like KENT.
Lot of issues for installation of machine too. Absolutely disappointing.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Apr 27, 2022

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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I have ordered a kent electric kettle 1.8L in flipkart on March 2020. It worked properly till 6 months. After that it stopped working. Immediately i have raised a ticket to customer care. They promised me that they will replace the item, but till now I didn't received that replacement.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Apr 25, 2022

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

Kent RO Complaints & Reviews

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Kent RO reviews & complaints page 12

Water not filling inside the RO. No service personnel willing to repair

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Water not filling inside the RO

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Intentional delay in RO installation

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No service man came even after two days

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Worst RO and Service

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Fraud Company and cheating with customers

Refuse to installation

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No response from customer care

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Fraudulent service

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Service no satisfactory

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Service rejected by Tanvi enterprise Pathardi service agency

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Service is worst

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Replacement of filters which are in warranty

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Kent Grand plus is making continuous beep sound and stopped working

Its been a week no one visit and repairing a machine

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UV failure/ Low minerals Error - Technicians rude behaviour and

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No visit despite AMC, customer face harassment

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KENT RO service from BE CARE

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Water softener and stand mixer

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Kent electric kettle replacement

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