Kent RO Complaints & Reviews

Sub: Kent Grand Star Zww Mro
Case id :[protected]
Creation Date : 26/07/2022

This is to inform you that on[protected] technician name Ajay Naskar from Unique Service Centre, Kent Ro System, Kolkata, visited as per the service call made by Kent on[protected] requesting me to take the free service under the warranty, which was pending.

The date and time fixed originally by me was Friday, 29/7/2022 however I received a call on Thursday 28/7/2022 from the service Center requesting to take the service if possible. I was available and hence I approved their request for the service visit.

On reaching Ajay Naskar, Kent Ro Systems techie asked me as to what is the problem that i am facing with the Kent water purifier. As my water purifier was working perfectly fine I told him the same that No problem with the machine only normal servicing was scheduled.
He started opening the machine without switching it ON and checking the purity levels first. I poked him but he said he’ll check the same afterwards.

Upon opening the machine he started saying that I need to change the filters and it will cost me Rs4600. I told him that the indicator for the purity levels were showing low on parameters on the screen, if the filters were actually dirty then the indicator would definitely show High levels of contamination. To this He agreed with me and continued cleaning. He also said that the machine is well maintained and not that much of dirt. He also checked the impurity level of water from the tap, which showed within the normal parameters of safe drinking water.

Upon fixing back the filters and reinstalling he said the indicator started showing false levels of high impurities/ contaminated water on the display. I understand that He on purpose spoilt the machine to show the high contamination in water levels. He rechecked the level of water from the Kent Ro filter and from the tap which was within the normal parameters and also from the Water filter. He couldn’t fix this problem which was not there in my machine before he touched it. He must have made 20 or more calls to his fellow colleagues to know how he could fix this problem but invain.

I tried calling the Kent Ro Customer care but every time it showed me the status of my request and I couldn’t find any provisions to speak to the customer care for this.
However once the call was redirected and I understood it was the Kolkata service Centre as the Person could only speak the local language of here which is Bengali.

I raised the issue with him that my water purifier was all fit and fine and upon Kent’s request this servicing was accepted by me.
That due to this unskilled technician and his mean intentions to make money, the water filter indicator is showing false alert of high impurities. Please note that Ajay Naskar has spoiled my water filter instead. Post 3 hours He made me speak to his Boss name Nitya Das from Unique Service Centre. Mr. Das has requested time till Saturday, 30th July 2022, morning, to replace the machine part with new one which was spoiled by the technician without any charges for free.

This kind of malpractice by the local
Service Centre’s providing unskilled technicians and with mean intentions to make money out of no fault with the water purifier machine is unacceptable and barbaric in nature. This act shows clear interest of loot.

No one returned back on Saturday,
30/7/2022 as assured with the spare part nor any communication from the company’s end.

Since 30th July 2022 till today morning, 4th August 2022 I have been fanatically chasing with Kent RO System with regard to my complaint but no response.
They are running the worst customer care service department. Bunch of monkeys hopping my call from one to another. They only seek time to get back whereas they fail in reverting back. I have tried reaching on all platforms be it telecommunications, emails, twitter, their escalating dept but nothing worked. They only have system generated emails with sorry and seeking time to get back. Whereas the fact remains that they dont get back ever. And there’s no way to reach to the fonder/ceo Dr. Mahesh Gupta. Why is he hiding if his product and services are good and prompt. Why isn’t there an email id to reach to him?

I hereby call upon the Indian Consumer Complaints Forum to take this matter on priority basis, to intervene and ensure that no loot & malpractice on the name of services. That Kent Ro System fixes my water purifier and least revert back with a confirmation to the complaint in writing.

Thanks & Regards
Preeti Chadha

Tumhari maaki chut tumhara konsa karza arha h mujh par kyu kaate hai 570 rupe tumhari maki chut bol

I bought my Kent RO before 1 & half year for 14k. I installed 700 rs pre-filter. After few months, 2 of membranes got changed by Kent service man for around 1200 rs. Now, Again, the big membrane is not working, which costs upto 2700 Rs. Generally, this filter works fine for 2-3 years, but for me it didn't. Also, even after changing this, water filling is slow. Now Kent says, you need to change the Motor as well.. What the ### is this ? what kind of damaged product is this ? Kent is bluffing with CUSTOMERs. High prices for product, high price for maintenance again. Its useless. Frustrated CUSTOMER.

Madam/Sir,
I am from Patna and KENT service engineer Rajesh Kumar associated with Tanishi Enterprises, Patna visited a week ago and changed the parts even though we didnt want to change, he also charged for the same.
From the next day the taste became worse, and also the filter started to leak from top(overflow)

Case was registered 3 days before but till now no engineer has visited, also they informed me that the case is allocated to Mr. Rajesh’s senior but it is allocated to Mr Rajesh (as can be seen in request status) and also today they have asked me to cancel the request and raise a new request as they have erroneously put my number with a case registered in Delhi.

Requesting you to help me

The authorized dealer Punam services installed duplicate filters and took money of the original in kharghar.
The actual problem was of board connector but that was bever solved. I felt cheated like anything after choosing an authorised agent of kent.

NON BRANDED FILTER INSTALLED BY KENT AUTHORIZED SERVICE AGENT

Dear Concerned,

Kindly note that my case id[protected] has not been resolved yet. As per the technician the machine which is still under warranty requires change of Membrane RO and FRT which 5 months of purchase. Obviously sub standard machine has been manufactured by KENT and now getting replacement spares has been a task. Your service agency ( care4u) have themselves admitted that KENT is not sending them spares and parts on time and have directly asked me to coordinate with KENT. Why so ? Why does your service agency not provide spares to the service provider? Why should a customer waste their time following up with KENT ?

My machine has been in switched off mode from last 5 days. I have tagged Mr. Mahesh Gupta on Twitter and registered an official complaint on consumer helpline of Government of India.

I need a resolution and I need it quickly or else I will be taking a legal action as well if required.

I got my Filter serviced with cost of 6.5K, I have spent 2 times the cost of the machine with in last 4-5 years, The servce reps are so rude no respect to customers.

I got all the pasts changed 6 months ago with cost of 6500Rs, with in 6 months i have spent Rs2050 again because the machine has stopped working. I feel its time that we raise these issues in highest forum like Customer courts and show the kind of looting that is being done with the customers, It is time that we report to Responsible News channels too about the issue.

The annual maintenance is half the price of the water purifier costing Rs 5000, adding to that their rep during installation told us that we need to add an extra external candle to increase the life of internal candles, the purifier exactly after 1 yr stopped working prompted a candle change, now i have to change both internal and external candle costing me Rs 6500 incl service charge, kent is cheating their customers with all these hidden charges, none of these were discussed while purchase of product or during installation, moreover their customer care is very rude and the reply from them is “jo ukadna ukad lo”.

Water problem

I have Kent RO water purifier at home.
Whenever I call technician for service my experience is that they change whole filter set. I have done one such change on 30th of March22 and exactly after 3 and a half month, my filter is not working. Upon calling technician, as usual he started replacing right from external filter, solenoid, RO filter and so on. When I enquired about the warranty of previous filter he said it was only for 3 months! My question is if they can guarantee only 3 months for 5000 Rs worth filters, then why do they do this business?
They are simply looting the common man.

I recently bought kent prime plus Ro in gandhinagar from CSD. I gave request of it's installation and the company was quick enough to send an executive for the same.when he came he suggested me to fix additional filter for the better functioning of the machine.
I was not very much interested to instal one extra machine with my new one and I told them that if I require I will fix it afterwards.To my surprise, after hearing my decision the engineer called his senior(company's outlet in Gandhinagar), and told him my decision.
The man sitting on the other side ordered him not to install the machine and leave the place without doing the job.
After hearing this, I called up the company man and requested him to install the machine and if required I will get the extra filter fixed after some days.
To this he told me that it is the company policy to fix extra filter and if customer doesn't agree then do not install the new machine.He also told me to return my machine as they will never install it.
After so much request he didn't agree and finally I had to fix an extra filter to my machine.
I want to ask the company that-

1. If a customer is not agreeing to the suggestion made by the company representative how can that company executive force the customer to agree to that suggestion?

2. If something like that has to be done, why company has not given the extra filter with the machine itself?

I am providing the company's name and address here-
Name of the representative:Ravi
Name of the company:Rudra Enterprises, Gandhinagar.

Please revert back at the earliest.

I asked for RO purifier service by using website of StepOndoor they provided some person number and details after sometime he call me and asked about the problm then he didn't visit to home before that he said it will come around 4500, after that I solve the problm by myself, then he called me and ask to by pp spun for filter so I did online payment 400 after that he did not addtend my call and I informed to that customer service even they also no responding properly now I lost my 400, by tha way I don't know how many people lost their money like this

Today evening I made a complaint to the telephone no. [protected] to make a complaint about the Kent Pearl machine we have. Immediately i got a call from a no. [protected] and asked me about the complaint. He told me the circuit is damaged and i need to pay Rs. 2650 to repair it. He told me that i have to pay 50% in the same number where they have google pay. I paid from my PAYtm 1, 325/- and the name appeared is Balaram Mukherjee. I called him and informed and he told me that i need to pay full otherwise he will not be able to attend. Immediately i paid another Rs. 1, 325/- in the same no. Then i got a call from [protected] that they did not get any payment because the previous no. is blocked. they demanded again full money to repair the same

[protected]

We've been using the Kent RO Grand+ product since 2013 and have been conducting periodic service with the help of their authorized service centers in Kochi, Kerala. So far we have invested the cost of buying another Water Purifier of similar specifications.

I'm writing one of my recent experiences and observations made so far about Kent RO. In January 2021, We replaced the Choke/Controller of the product by paying ₹935/- excluding the service charge(₹300/-). Precisely after 7 months (exactly today), the same choke is replaced (Charged ₹1000 + ₹300) because it is not giving the proper voltage to turn on the diaphragm pump. The choke is getting turned ON and the light is turning green but no proper output to turn on the other equipment. So it is my 5th Choke replacement since 2013. No other electronics product is use has demanded this level of service. They unofficially provide a 3 months warranty for a critical part that is highly priced compared to its quality. An industrial-grade SMPS which costs almost the same provides 3 years of warranty. So this is the cheap strategy followed by Kent RO to generate more profit - Provide cheap quality spares at a high cost to ensure periodic service calls. The real frustration is that the high service cost is involved with minimum use of the product. So what would be the case if it is in continuous use? In India, companies like Kent RO are getting a free run to cheat the customers in the name of service & spare.

So if this is the case, then every 6 months the company is earning ₹1, 300/- without any effort and how long should the customer continue this circus?

I'd like to urge my fellow customers/buyers, Please do ground research about such companies before taking a purchasing decision on their products. Kent RO would be one of the worst companies that follow unethical business practices and Fraudulent Service Strategies to grow their business. I'm still wondering about the fact that a major component of the product supplied as a genuine spare doesn't even have 6 months to 1 year of warranty from the company. Also, I tried contacting customer care and felt like it was one of the biggest mistakes after listening to their response. I'd like to end it on a positive note, History tells us that companies with fraud practices have never sustained in the market over a certain period, and hope the same happens in the case of Kent RO else they should improve their commitment to the customer by providing quality products.

I purchased the RO in March 2021. This is to inform that despite warranty period of four years I have been charged 5k for all filter change at one time. +[protected] Neha and Ritesh pandey [protected] service assistant. I had also taken AMC from Mr Rajesh Sansare and had paid him 5000 just a few months back. Rajesh Sansare +[protected]. This is absolute fraud. I need a clear invoice whether this was genuine and if mr sansare had taken 5000 for AMC from us then why we were charged again.

I need a clear reply in 24 hours.

My name is Priyadarshika, IRS Additional Commissioner Customs, [protected]

Very poor quality, requires spares replaces very often and spare are not availabel in market. they are arrangigfn spares through thier agencies and charge INR 300 for delivery charges. recent we ordered UF membrane costign INR 650 whcih they charges additonal 300 for delivery. when we refused to pay, they removed filter installed and cancell our service requested in isolation...complete avoid kent...poor servie.

This is in reference to the service done on 26.02.2022, where I have replaced filter kit of Kent RO (2 pcs filter+ A/c/ U/F + Choke + wiring) cost Rs. 3170.
Yesterday, suddenly water leakage started from the Machine. And when O complaint Kent RO call center, they told me that Filter will get replaced under warranty. Now when the engineer came to my place, he directly told me that the parts are spurious and is out of warranty.
I just wanted to clarify that I have replaced all the parts from authorised service center Modern Services on 26.02.2022 and now when I am facing issues, Kent people are directly saying that the part fitted in the machine is non genuine.

Please help in this regard.

Not been a year since i bought this product inspite of changing two filters Stops functioning

Hi,

I am a Kent RO consumer. I have bought the RO in October 2020. The model is KENT Supreme Extra[protected].

Every 3 /4 month we are changing the outer sediment filter, every six months the inline carbon and sediment filter, and after 15 months we had to change the RO membrane.

I think they are making bad spare parts so it will work for less time period and we need to change those frequently. The maintenance is so high.

While buying I was promised that KENT purifiers are like just fit it and forget it. No need to change the spare parts every 3/4 months. I feel betrayed now. I will never suggest anyone buy it. I have spent more than 7000 rupees since I bought it. It is almost half the price at I bought the RO.