Kent RO Complaints & Reviews

Issue: Complaints
1. I dont know the service engineers are qualified or not..Every time they perform repair within 15 days device stops working and again after 15 to 20 days machine gives trouble ..every time they visit they charge around 400 service charge excluding spare parts charge.. my doubt is that they are wantedly making machine to mulfunction. Karimnagar service engineers of himagiri enterprises are very good..
2.They are following their own timings and demanding to make ourselves available at home whenever they visit asper their wish..
3. Kavya enterprises engineers will work only from 11.00am to evening 5.00pm only...
4. Assign my service to any other dealers other than kavya enterprises..
5. I have already given complaint but nobody responded.. hence iam withdraing using kent water filter..

Tired of booking for service right from 18th Feb 2022. Everyday promises are made that the technician will come, But no response so far.
N RAMAKRISHNAN
[protected]

I gave complain yesterday about the defective machine. When I purchased the machine, it is defective but Kent person told to repair as it can't be replaced. I don't understand paying for new machine, one customer will get a defective machine. Again same problem arrises but after complaining the service man is playing since morning mentioned that reaching in 30 mins. It is like a mental torture to me and my old aged parent. Let me know the service of Kent is so down graded. I have3 products of Kent RO but not getting a proper service. When free service will over then they will come to charge money only.

I have purchased KentOR Feb 2021, I have requested 6 times service requests and 3-time filter changes. Now they are saying relace the main filter which near 3000 rupees cost.

Hi

My water purifier- Kent RO is not working past few months and had asked the technician to fix R.O. but even after your technician visits, we are facing water wastages problem and electricity wastage. I have being facing this problem from past few months and every time the technician visits, the RO works for a day correctly and then the other day the same thing.
No permanent solution has been given to us yet.

This product not at all good. It is showing that they have supplied a defective product this time. Very worst product this time.

Till now nobody has attended the case.

This is not at all good.
Kindly replace the supplied item or return my money as soon as possible

My ro is still leaking water even after payment of 4500/- of service to their service guy, and they are not sending anyone to get it fixed

Kent RO authorised service centre stole RO Parts and the machine broke down thrice in 30 days time. Another service centre also authorised service centre came and said parts are missing from RO Filter. The parts are stolen by Perfect
Aqua Solution and they have destroyed my machine. Now, they are not ready to replace the parts and are not co-operating. I am shocked by the audacity and how they are fooling the customers and KENT is allowing such people as authorised centres.

It’s been 5 months since I have logged the complaint. And I bought it 6months ago.
There is no help till date. I am highly disappointed by the company and it’s service centre.
Although the vendor won’t even take any charge.
To all the numbers on google, nobody is responding. And by chance if someone attends the call they say the case is open and I can’t do anything.

I had requested for service on 15.02.2022, request no.CMPL609370, they had called me from Vijayawada asked for address, n I had given full details, till now there is no response from technicians, every day I m calling for service, but no proper response from technicians .this is very worst service I had never seen.I had called neha guptha area coordinator, she is also very irrecless, [protected]., this very bad for ur company for getting future customers.

These engineers from Patil Enterprise know nothing and just give random verdicts about the fault in the RO. Very poor issue identification and this causes us the inconvenience. I've be raising new SR after every visit the engineers do coz something stops working after they leave. One says, issue with Pump, one says issue with some filter, and keep delaying the resolution.
I do not want these Patil Enterprise guys to come again for servicing. On top of that, these guys always ask me to extend my AMC (which is about to expire in next 6months). They tell me the price is gonna increase so we will provide you at 6000 if you take now, and later for 7500. WTF is this? what kind of professionalism is this?
These vendors are nothing but scamming people. Need strict action against them.
my account details: Yash Kamble
+91 [protected]

Dear Sir,
I am Soumya Mondal, resident of Vill- Khalisani, PO - Khalisani, DISTRICT- Howrah, PIN- 711307. I have purchase kend grand plus on 03/06/2019. On 19/03/2020 pump was not working, the service engineers not replace the pump to a new pump, but the machine is in warranty period. They install a old pump, now till date they do not provide new pump to me. The distributor told me again and again the pump is not in his office. I make complaint about the distributor of Kent " Yes Boss, Address- 83/1/2, Aprakash Mukherjee Lane, Howrah -2" to the consumer court to receive new pump to my kent grand plus.

Thank you.

My biggest mistake is select Kent ro for my house, i purchased Ro machine in December 2020 till now two membrane is choked
Last membrane was changed in 4th October 2021 within 3 month again same happened technician is asking to change membrane and told cost 3000 rupees.
Now m realising i m looted by Kent company
How any parts damage in only 3 months

Its been a year of purchasing Kent Sterling Plus RO. We have the service guy visit us every 3-4 days. its truly annoying. I have a toddler at home and at times we do not even have water to drink. I want to return my RO and get the entire payment back so that I install RO from another vendor. This is truly unacceptable

After some time of water purification it's started leaking water from the tank... It might not detecting the water level in the tank to auto stop once the tank is full

We bought kent ro water softener in the month of November - registered number [protected].

Sales agent Pushpendu gave an incorrect representation of the product and fixed it with geyser line.

It is causing very discomfort to us and not solving our purpose of soft water using.

He told lies to us about the water being wasted on flush knowingly that there are separate water pipelines for flush and bathing water.

Now upon confrontation he is fighting, using foul languages, abusals and asking charges for re install and putting the whole blame on us.

In November I paid more than Rs9000 for machine repair, since then my Kent machine stops working after every 15days, before that it was working properly,
I called Mr Mohan Kent Service Manager Rajarajeshwari Nagar many times after changing all parts of my RO machine, he sends service engineer to repair, but that repairs never worked more than 15-20 days.
I think they have replaced faulty filter, Carbon and Mambrane and other parts because of that my RO machine is not working properly.

The moulded plastic part of the body at back side, responsible for hanging the machine on wall broken (both two nos, ) and the whole machine fell down on the floor. Information given to the Dealer who sold me that m/c (through phone and photos through what's app) not shown minimum responsibility to visit the machine at site. I have purchased the machine on 27.07.2020 just before one and half year back. He told me to plug the machine and on placing on a stool.
I am surprised regarding the quality of the product. it is made/ designed for hanging on the wall but not satisfied. it fell down.
I am attaching bill and photos for your reference and suggestion what I will do now?

My request for service of Kent RO regarding water leaking has not been cleared. Sudip Sarkar has attended twice but not completely solved the issue. Case ID [protected] has been closed without solving the problem raised. Again request made under case ID [protected] on 31 Jan 2022 was attended but not solved by the Engineer representative. My parents are facing problem as I am away from home. Requesting to solve the issues at the earliest.

Hi,
In december 2019 I purchased a Kent Ro Grand. After a year of purchase I started getting multiple callls from Kent for yearly service and change of filters. Due to pandemic I delayed it and in Feb 2021, Kent Service Engineer visited for the first yearly service of my KENT RO Grand and replaced 3 filters.

A few days back I noticed water leaking out from the body and raised a service request through Kent App. Kent service engineer visited and diagnosed that the Motor is leaking. The reason he gave on analyzing

- Duplicate filters were installed causing the motor to jam and start leaking water. Due to the leakage, the optical sensor is also destroyed
- Total cost of repair and filter change - Rs. 7000

I contacted Kent through email and they replied that as the service engineer who visited me to replace the filters is not authorised and as I did not raise the service request through Kent App they are not responsible for it.

Now this is a bigger concern for me. How did a non autharised vendor get the details of my purchase including my phone number and my address. The multiple calls I recieved were from Kent and they knew my details which only Kent has. The service engineer who visited wore a shirt with Kent logo carried a bag with Kent logo.
How was my information leaked? This clearly put my family at risk as we allowed a stranger to enter our house who in the first place should not have had my details with him. this is a clear breach of security from Kent who shared or leaked my information to an unauthorised third party who could use it in any way and could even have harmed my family.
I need an explanation and apology from Kent for this. I also want them to rectify the damages caused to my RO and explain how they will stop any further leak of information like this.
My name is Ankur Arora, pin code 560035 and the email correspondance with Kent has ID
Re: [Request ID :##RE-344505##] : Re: Duplicate Filters installed resulting in damaging of the Motor

Mai Ro liya uske 5 din bad इंस्टॉलेशन ke liye aaya aor 2 din chalne ke bad fir band ho gya uske bad maine call kiya lekin 3 din ho gya aadmi nhi aaya