Kent RO Complaints & Reviews

Had one of the worst experience with reference to my service request Case ID:[protected] raised on 02-Dec-2021 for resin replacement for Kent Washing Machine Water softener which was assigned to N M Engineering (Contact: [protected]).

On verification, the service engineer informed me that he could not perform resin replacement as the entire cartridge was replaced with a 'Mini Softener' by the previous service engineer (Veilmuthu, Life Guard Technologies - Case Id:[protected] which is currently no longer available. He further stated that the coupling received with the original cartridge (which Veilmuthu asked me to dispose off) is not sold separately and I would have to replace the Softener entirely.

Kindly do the needful by either replacing parts or the softener as a whole.

Kent service app isn’t working since long

Such useless app and service of Kent

Dear team
I ordered Kent pristine RO+UV On 06.12.2020 and installed near 20.12.2021
Amounting rs 15890/-
It’s just been an year of its installation.
Since yesterday I’m facing issue as RO isn’t working.
Red light is blinking when it’s turned on and then getting turned off after 1 sec.

What’s this issue?

And why it has happened just in a year after paying such a huge money??

Kindly get it checked and repaired tomorrow itself.

It’s already been 2 days of it being non-functional.

Pooja
[protected]

Our Kent RO machine was not working and so we requested service in kent app. A person named Senthil contacted us from kent . He asked for ₹4000/- without checking the machine. In the phone call itself he asked for money. After 2 hours, another person from a local service center other than kent contacted us regarding repair. It seems senthil who is a kent engineer shared our number to another company for service. We are very much upset with kent for the pathetic engineer who haven't even cared to check the machine.

I had purchased a Kent Iron remover filter in the month of September after kent sales person had convinced and explained to me regarding the product efficacy and after sales and service but today want to mention that I m very disappointed with the product and consequent services, as it was a faulty one provided to me and moreover even after lodging a complain no effective actions replacement has been taken by the concerned persons involved and no proper feedback is being received for almost 2 months on the other hand I had to follow up .I never expected this kind of service from Kent as I have using Kent products for almost 3-4yrs.
I am expecting a decisive action from Kent end within this month and resolve my issue otherwise provide me a full refund as a consumer I am suffering through mental agony due to this as my money is invested in a faulty product

Dear Customer care,
Please find attached photos for the above complain.
As for my complain on Monday dtd. 20.12.2021 for my KENT GRAND PLUS MINERAL RO water purifier not working two requests were generated:
[protected] &[protected]
For the request no[protected] service technician Mr. Avi from Star enterprises came @ 6.30 pm.
He found:
1. pre filter candle was cloged
As he was not having pre filter candle, he made it direct & replaced membrane filter(blue), inline sediment filter(blue) & inline carbon filter(blue) without checking the failure of existing filters with membrane filter(blue), inline sediment filter(pink) & inline carbon filter(pink) & charged Rs. 3500.00 when asked for bill of the items changed, he refuses to give by excusing he don't have authority & took OTP for closing the call.
Next day on 22.12.2021 technician from R. P electronics Mr. Akshay came for the request no.[protected] of the same complain when observed found that membrane filter changed is blue in color instead of pink(service part) other two filters chaned is pink colour. He revealed that membrane filter which was replaced is used one as blue colour indicate product part. ​​He replaced this filter with orginal previous (old) membrane filter & found working ok.
I am sure problem was due to clogging of pre filter candel & unessarily changed RO three filters & that too with used one (membranne filter) ony to grab the filter cost Rs. 2750.00.

Request to take necessary action & refund my membrane filter cost Rs.2750 which is unnessarliy replaced that too with used one. If not refund immediately I will lodge compain in Consumer court against Kent for repacing spuroius/used parts.

Awaiting for immediate refund.

Yours Faithfully,
Ram Butle
mobile - [protected]

I am facing Kent beep sound issue every three months.
After every three months, kent is giving beep sound and water stopped immediately . IN september month only i have paid around 1000 rs for all filter changed. Kindly help to resolve the issue .

Model Name : Kent Elegant Plus Mineral RO
Serial number : KR[protected]
Purchase date : 07/12/2020
First complaint date : April 2021..request number[protected]br...

I had no kuch knowledge about RO machines, i purchased a wrong machine from Kent website. Now Kent says contact the dealer from where i got this machine from.
Upon acknowledging them that i bought it from official website of Kent, they're simply avoiding my issue. There are not replying to my emails, customer care isn't doing a thing, just gives me email id and says drop an email.
Regret t o have even visiting Kent website at first place.
Now idk what to do with this Kent machine that is lying in my house unused.

Hi,
I am the user of kent RO since last one year.
15 days ago I requested to the conpany for my RO service. The service man came and changed the required parts and we paid the service amount too. But now more than 15 days gone but TDS is not going down we called the customer care many times but not getting proper response. As service man suggested to drain the water 5-6 days, we did but still we are unable to drink the purify Water.
Highly disappointed

कैंट मशीन चल नहीं रही है

I purchased a Kent RO in Guwahati in 2020 and asked for servicing last week. I was allotted case id[protected] . No one came for servicing but I received a SMS message that my case has been resolved. I reported this immediately to the customer care number and I was given a lame excuse that the message was sent due to some technical mistake. Again I was given a fresh case id[protected] and was promised servicing within 24-hours. Again as usual no one came for servicing and again SMS message came that my case has been successfully resolved.
I want to know from Kent why such fraudulent messages are being sent and why they are not providing servicing to customers even after charging and promising them to provide servicing. I also want to know why I should not seek legal remedy against them through consumer protection forum. I want to know the names and addresses of those people who are giving these false messages and receiving servicing charges fraudulently and what action has the management of KENT RO taken against them . And above all I want my servicing done as soon as possible.

18th December 2021
Dear Mr Mahesh

Complaint Reference no.: Reference Id 339127

I am a senior citizen and I am cheated by Kent and the Om Shanti Enterprises, Kandivali, Mumbai.

I am a owner of Kent RO water purifier (prime model). I had registered through Kent in July 2021 and this complaint was forwarded to Ms.Om Shanti Enterprises, Kandivali, Mumbai (Owner Mr Prem Gogalia) and 3 of its internal candles or cylinders were replaced. Subsequently there was problem with the water purifier on November 23rd 2021 and I registered the complaint once again ([protected]@kent.co.in and [protected]@kent.co.in). The service engg Mr Vivek Yadav came and tried to convince me of the advantages of the Annual Maintenance Contract (AMC) saying that everything including parts will be taken care of in the AMC. I entered into an AMC after paying Rs.2500/-.
While leaving my place after the payment was done Mr Vivek Shetty says that we will take care of only the electrical parts not the entire Kent machine. So immediately I said if that is so then I would like you cancel the AMC. This is cheating ; at first he said all parts will be covered in AMC and in 15 mins once he received my payment your engineer say just the opposite.
He requested me to speak to his Boss Mr Prem regarding the refund and cancellation of AMC.
I immediately sent an email dated 24th November 2021 and called on your number[protected] on the same day and thereafter more than 10 times. I spoke to Mr. Ashish and Mr Rajput and so on.. Besides that I have sent 4 mails and all that I am being replied through mail or your call centre is "we are looking into the matter and will be resolved immediately.
Subsequently December 13, I was introduced to Mr. Deepak (your Regional Manager in Mumbai Mobile [protected]), and he said "the amount will be returned to you immediately."
Today is the18th of December and I have not received any solution nor my amount of Rs.1700/-
On 16th December there was one more attempt by your service centre Om Shanti Enterprises to cheat me. I had not registered any complaint and the service engineer Mr. Sunil lands up at my place saying he has been told to service my Kent machine. This is really shocking. I am a senior citizen and this is increasing my stress levels. I feel I should registered an FIR and suit the company for cheating a senior citizen.
I request you to seriously look into the matter and investigate the cheating that is going on in this region.

Thank you.

Franklin Castellino
Cell :[protected]

I have registered an complaint for my kent water purifier . Service agency called me till now there were updates.

I have purchased Kent in February 2020 and many times services done by executive of kent, I have changed filter in March 21 and cost of filter was Es.3250/- today I have made complaint after not functioning of kent, your executive visited and said you have to change all filter and its cost is Rs.3750/- and he also said you have to change filter every year.cost of new kent is approx 12000 and every year cost of filter is 7000 this is not justifiable.

Dear sir

Today I called the dealer for service of my Kent purifier, he serviced properly but charged me 300 extra as service charge. My purifier is under free service period but he said it is only if you booked online through App for service.
This is fourth time service has been done through the dealer on call as my parents were on home alone, and they didn't enquiry much about the service charge and not using smart phone to lodge service complaint through APP. Is this necessary to use smart phone to purchase your company's product?

Regards

Kent grand + amc by sun services nagerbaxar kolkata.no service no response by amc provider.tecjnician coming after 14/21 days of compplaint.unable to. resolve problem even after 3 serviices.buying 2 cans everyday.poor quality.no filter working.daily problem recurring .

I have call for servicing of Kent RO but the service engineer did not visit inspite that I received the message that Your request is resolved . After that I again contact customer care . After that The service engineer deputed, who did not visit, call me and misbehaved with us over phone.
And also I didn't get the service yet....

Being a customer, I would like to notice that AMC of KENT RO & it's consumables are too high, which suggest us rather than taking AMC it's better to purchase New machines every alternate year. Since KENT charging very heavily likewise other AMC providers are also charging with hefty amount by not using genuine spares.
Being the market leader KENT should need to do some R & D that consumers should not have to bear more than 3 % of...

We have requested kent for service, the service guy replaced ro filter and the bill was 2900, we have paid the transaction through phone pay but it was showing in processing state . He asked cash since he has not recieved through phone pay, we have given the cash. But later money deducted from account. But he is refusing to transfer extra amount . We have multiple discussion with kent branch manager but bobody is giving my money back .

Its fraud company dont buy this product .

Useless, worst service

Dear sirs,
RESENT AGAIN for the third time.
Surprised you have no replies for a suffering
Customer?
As far as I am concerned, I would not
Like to escalate my complaint.
Please reply what I should do with this machine
which has a fake filter.
Regards
Sivaramakrishnan
Chennai
Phone [protected]
E mail [protected]@gmail.com

From: Sivaramakrishnan [mailto:[protected]@gmail.com]
Sent: Wednesday, December 1, 2021 11:29 AM
To: [protected]@kent.co.in; [protected]@kent.co.in
Cc: [protected]@gmail.com
Subject: FW: KENT SERVICE
Importance: High

RESENT FOR FAVOUR OF YOUR REPLY
Regards
Sivaramakrishnan

From: Sivaramakrishnan [mailto:[protected]@gmail.com]
Sent: Sunday, November 28, 2021 3:33 PM
To: [protected]@kent.co.in; [protected]@kent.co.in
Cc: [protected]@gmail.com
Subject: KENT SERVICE
Importance: High

From
Mrs. Ambujam Sivaramakrishnan
w/o T.R.Sivaramakrishnan
31 Beach Home avaenue
Third street
Besant Nagar
Chennai 600 090

To
Mr. Mahesh Gupta
Managing Director,
Kent RO systems

Dear sir,

I have read quite a lot about your efforts to make KENT
what it is today.

It was happy going for customers till a few years,
But now there is something rotten in the State of
Denmark (KENT!)

May I narrate my Experience : ( I am a Senior Citizen with reasonable means
but not rich enough to maintain a KENT RO)

Doc 1 refers to purchase of KENT PEARL FROM Riya Impex in 2017

Doc 2 refers to the maintenance bill by your authorized service franchisee! September 2018

Doc3 refers to the bill provided by Safe RO systems (I am perplexed how they
Jumped in into the fray while my call always was for Customer care. This was on June 2021.

Now within 5months of spending Rs.5500/= we noticed some droplets at the base
We called Kent customer care on 17th Nov 21 under reference[protected].
The engineer from A-One Service visited us on 20 Nov 21. He said the base leak is due to blockage
Of RO filter elements and pump also is damaged and both has to be changed at a high cost.
I protested and said within five months this cannot happen. The engineer then said ok: I will
Change the pump on payment of 2700/= and about filter you can go to whomever changed it
as it was duplicate and fake.
I was not convinced with the explanation of this engineer because if the filter was blocked
there still was free flow of water! ( If he was clever he should have said filter is not removing
the minerals). Even about the pump I was not convinced. So I told him to assemble everything
and give me the system back as it was given to him.
He did so and demanded service charge which I refused because there was no customer service.
I told him his company only changed the pump. (DOC 2 ) He said the warrantee is only for 3 years.
He asked me to share the OTP for satisfactory completion. I told him since I was not satisfied
with the service, I am not prepared to share the OTP.

Then I send whatsapp to the fake kent filter supplier ( Safe RO systems whose bill is (DOC 3) which I reproduce below.
20th Nov 21
Green my writing
Red his replies

Kent A O service says the above filters are duplicates.
Replace them immediately otherwise we will report the matter to concerned authorities.
Please reply
Thanks

Filter use only genuine parts sir technician tomorrow came and inform

Then why Kent nominated AOne service say it’s fake filter what you supplied?

I don't know sir but I am buying filter Kent technician still he cheating me please give two days I am solve your problem I am extremely sorry sir

Ok
I wait

Sir machine any problem?

There was some dripping of water. Then we complained Kent

Rectify the problem sir?

When he told about your fake filter and asked me to change filter I told him not to do anything and leave it as it’s. He said motor got burned because of filter problem

Sir motor individual segment filter individual segment sir so filter not problem sir he is not a proper technician sir motor only problem

Anyway question is whether your filter is duplicate.
Let’s see

That's I don't know sir but I am buying Kent service technician he not attend my phone please give some days sorry sir

Incase I am not reach in technician I am refund in your filter amount sir.

1 Almost a week no information. In any case I am not interested in his refund.
2 The crux of the matter how a fake filter maker comes when I called Customer care ?
3 Why The mechanic who came from A one Service was bent upon changing lock stock and barrel. The
Approach was more to make some quick money than customer service.
4 There are wheels within wheels in Kent fully making use of loop-holes somewhere.
Your website customer comments are full of this same story and it is time in the interest
of aged customers like us a drastic overhauling is done before the cancer spreads all over.

In the meanwhile what I should I do Sir?

Thanks for your attention and response.

Best Regards
Sivaramakrishnan
Phone [protected]
E mail [protected]@gmail.com

so far no response