Kent RO Complaints & Reviews

I have 3 year AMC amount of Rs.13000 on 13th Jan'21 covering AMC for period 13th Jan'21 to 13th Jan'24. Case Id :[protected]; Pearl Infotech, Marathahalli Bangalore has collected this money vide Receipt no 657. But till date, not even one service was provided to me. Have got couple of calls from customer care who said they will look into it, but no response. The contact numbers provided in Pearl Infotech is also not reachable.

I have purchased a KENT - 16003 Power Grinder and Blender 2000-Watt (Steel Grey) on 05/10/2020 from amazon with an extended warranty from amazon itself.

On 06/07/2021 I raised a complaint of my machine then there was no response from Kent then I called in toll-free they asked me to handover the product the service center. I handed over the product and after 15 days the repaired which made the condition of my machine even worse. Then again i went to them and after several visits the asked me to raise a complaint again. On 14/09/2021 I raised a complaint again on 28/12/2021 it got canceled without getting repaired and in between I called several times in toll-free and service center as well but there is no response till date.

Shri Maheshbhai Gupta
Founder & Chairman
Kent RO Systems Ltd
E 6, 7 & 8, Sector 59
Noida 201309
Uttar Pradesh

Dear Sir,

This is to bring to your notice a disappointing situation that we encountered over the past few months. We have a valid Annual Maintenance Contract with Vee Bee Corporation until 17th February 2022. However, we believe they had to suddenly close down for some reason. We were then guided to one Krupasindhu Enterprises and we were made to pay for a pump after being told it wasn’t functioning well. This was in April 2021.

In November 2021, we needed a technician to attend to a noise coming from the machine. Vee Bee was not available, Krupasindhu refused & I was guided online to Mumbai Aqua Services.
They fixed the issue but we had to make payment once again!

I still do not know who is the correct service provider. It is time for us to renew our AMC & we are clueless!

All documents re: the above situation are attached herewith for your perusal.

We wonder if we should go for a product who can provide us with an official service contract!

Disappointed & tired….

Yours faithfully,
Amita Haribhakti

Already registered complaint, service engineer attended the fault but not satisfied because whenever the water fills up we want to switch of the Purifier for to close the water or water is overflowing. Please setright immediately

I have registered for service fir kent supreme for more than two months now.But cool star engineers not coming..and giving lame excuses..owner itself irresponsible..

Today the authorised service provider changed the faulty spares free of cost after my repeated emails but refuse to give 3months warranty on the replaced spares.Should I get any warranty on the replaced spares.If not please send the detailed documents where this term and conditions are mentioned that electrical spares replaced inside warranty period is not eligible for warranty of 90days....

Respected sir /Madam

I m Kent customer from since 10-12 yrs

I have purchased a Kent RO purifier machine no KR[protected] KENT PRIDE MINERAL RO WATER PURIFIER in 2018 year before and have and machine under AMC last 3 year .
In the year[protected], we have paid AMC charges of Rs 3000 to the service provider Mr Gupta, METRO SALES & SERVICE, Nagpur, great nag road, opposite kunbi samaj bhavan - Nagpur, having mob no [protected], [protected]. AMC SLIP ATTACHED FOR YOUR REFERENCE

In Aug 2020 I renewed AMC from Aug 2020 for one yer by paid 3000/-.
But in the NEXT month suddenly due to my major critical cardiac surgery, we went to Pune for treatment and I undergone angioplasty with critical operation and Dr Advised for rest for few month and also due to Covid pendamic strict guidelines & no of restrictions we are not able to come back to Nagpur for few month .

But before leaving from Nagpur we called service provider Mr Gupta for Kent services but he didn't came after several call continuously 4-5 days .

After some month we come back to Nagpur we again call him for Kent routine services as per AMC, again he had not pick up call for 10-12 days unfortunately, we had filied complaint to customer care, then he send one technician, who is very poor technical knowledge & unskilled also not resolved the problem and said us he will be back & resolved the senior techanician but didn't came and our AMC period expired ...

After several times reminders & we called them, he didn't visited and at the last he said my service period expired and he will not visit for AMC & resolved the issues untill renewed the AMC .

We are not expected such poor service & behaviour at all .

As per AMC we availed only one service out of 4 and with not satisfied we the one services also because the issue has not sorted out.

Because of his negligence and non cooperation and bad services we missed the services during AMC period .

Finally you are requested to look into matter and take the necessary action against the service provider and extended our AMC period for next 6 month .

Your prompt response is highly appreciate

You can call me on [protected] for any clarification .

Thanks &warm regards
Pradip Raut
Nagpur Maharashtra
440036
[protected]
[protected]
pradip. [protected]@Gmail.com

Dear sir
I mr suresh Hota I have a water purifier from your company but unfortunately the purifier having some issue in loading of drinking water in the bucket but the waste water releasing successfully but drinking water not loading so I have complaing about this around 3 days ago to your sub delaer but no technician has contacted me they are giving me silly excuses about its raining how could technician go etc...I am going for aquagard and I will replace it soon as last 3 days gone we have no drinking water so you can imagine how we manage ourselves .

I have subscribed annual package. Sri Lakshmi balaji water purifier was not responding to my call. And the dealer mobile number was [protected]. I called him several times.

I purchased Kent RO water filter and just 1 month after warranty, the sensor had become defective and company officials when contacted told whatever happens beyond warranty even if it be for a day has to be replaced at cost.
Filters are costing around Rs 5000 yearly and have only 6 month warranty. Going by the quality of parts, it is obvious that this is an white elephant. Consumers be aware of the apathetic attitude of Company and Service agencies who are out there to loot customers with false promises on quality parts

Each time when I call service no they send me link to download app and when I click on link it's say Page do not exist also[protected] no do not exist
No service for ro

Mr.Lakhmir visited for routine service of ro machine today, 09.01.22. he opened the machine hurriedly and broken outer cover ànd didn't service properly and left. Earlier also I have called and reported his poor service but again he was assigned routine service.

I have purchased kent ro 3months back, and i have call technician 4-5times in these 3months, its water taste getting bad day by day, i need replacement or else i will go to consumer court.
Name-Krunal khobragade
mobile number-[protected]

My warranty over on 31.12.21 and next day the smps not working. Hence i raised request and technician came on 4th January 2022. for replacing asking 1000 rs. I requested them please replace it by free of cost. But they denied . Also as per promises they never provide service whole year during warranty period.
Its a fraud and cheater company. I would like to government ban this company asap. They are expending crore rs by advertisement but not replace a smps free of cost.

My self Balaram pal, I am from Dankuni, Kolkata, I purchased a grand plus kent RO machine 4 month back, I request them to service my machine and register my booking on kent app on 31.12.2021, after 72 hours gone but no technician was arrived to my home for servicing. Repeatedly tell them to do it, but I am totally disappointed with their efforts, being a brand like kent, I thought it would best for customer service. But I am really very much disappointed, and I thought I done a very big mistake to buy the kent product. I will never ever recommend any one to this brand. Totally hopeless.

I raised the complaint the my Kent RO is not functioning properly on 27Dec'21. But till date no service engg visited to resolve the issue.
But yesterday itself, I got an SMS that my issue was resolved.

Why are you providing these kind of very worst service?

Really ashamed a lot!!!

I have booked service request from vinayak enterprise on Saturday Evening and promptly they came on Sunday..but instead of replacing required components he replaced all components even what they only have replaced just in April month..filter which is present outside main instruments. Also whatever components they have changed it is overpriced.. request to intervene immediately..or we will change RO itself..

We have requested service from Kent app dated[protected] scheduled on[protected] and it was automatically rescheduled to[protected] leaving a message to my number that on your request your service is rescheduled to[protected] but we have not rescheduled it. Later on a person named Ramesh visited us on[protected] but he could not identify the reason behind the problem with machine and unnecessarily wanted to change RO membrane that were replaced...

To whomsoever it may concern,

I had purchased a Kent Peal 3 years back (KR-[protected]) which was working just fine with routine servicing. Few months back our machine abruptly stopped working due to which we had an updated service request. The technician visited us and solved the problem for which we were charged 4K. The problem wasn't fully solved though but when we updated a request again, the technician called back and told it was normal. We believed him and overlooked it.

Few days back our machine again stopped working. We updated a request for service and a new technician visited after a few days. He checked the machine and told us that the old technician did not fit the parts properly. That is why the machine is now completely ruined. He even recorded and cicked pictures so that we can have proof of our complaint. To fix the machine we are now being asked to pay 6K.

Is this how your well reputed company robs their customers in broad daylight? You people are sending people to ruin our machines rather than fixing it and charging us for the same? If my problem doesn't get solved I will discontinue using the machine and I will make sure that I ask all the people I know to do the same.

Find the pictures and recordings that the technician has taken attached along with this mail.

Regards,
amit // [protected]

I brought a Kent Supreme Extra in May 2021 and since then my Kent have gone bad twice. The first time a technician came home and repaired. The guy informed that the SMPS have faulty and he suggested to remove the plug once the water is full, ever since we followed the instructions.

A week ago Kent have again gone faulty with similar symptoms. The technician over the phone asked the symptoms and informed it could be SMPS issue and he doesn't have a spare.

The case with Kent was raised on 23rd December. The ticket number is[protected], till date there is no response from Kent even after multiple follow-up.

A mail was send to the Kerala escalation point [protected]@kent.co.in and there is no response to that mail.

Is there any different options to get a response from Kent