Kent RO Complaints & Reviews

KENT RO has been malfunctioning frequently during last few months . It was under AMC - different reasons given every time - service engineer was asking for amc to be changed

Kent RO — Kent RO KENT CHARGED RS 1000 During WARRANTY PERIOD [not even 1 year] - Now again it is not working properly - Again charging... : Without any resolution the complaint as been marked as resolved...

Kent filter parts were changed last month this year(2022) and within a week, it stopped working.The serviceman charged us with Rs-5600 for a duplicate product and on repeated calls, he is denying and is not taking any charge for his unethical service and his response is pathetic.

There is no separate forum developed by Kent to hear such complains.in the name of big brand, they are looting us with duplicate products, even I have filed a complaint with consumer forum 10 days back, still no action is being taken.

Email id of the [protected]@gmail.com

Case I'd[protected]
Always have to struggle to get service done for my Grand plus new mineral RO

Service of my Kent RO was done on 15th February 2022, soon after service my Kent RO started leaking, i found the water leakage was from my Kent RO, i called the service company and they sent the same engineer again, and he informed me that the bucket is broken and i should buy new bucket. Since my Kent RO is new it was a surprise how my bucket got damaged when no one except him touched the Kent RO. when I comforted him he said this can be due to some manufacturing defect, which is not possible as before his service everything was fine. I had multiple times talk with Mr Firoz the owner of AQUA SOLUTION RANCHI and he promises me to get it replaced in March. But till now no solution is given and now they are not picking up my phone call. This is a case of cheating and now I am getting harrased by this companies behavior.kindly see.

I have kent grand plus RO which is under warranty. It was making a beep sound after which i registered a service request in Oct 2021 and following parts were changed by the engineer -
carbon filter, sediment filter, Ro membrane and FRT.
The engineer did not provide any bill or service report even after several reminders.
After some days the RO again started making the beep sound, i again lodged a service request. The same engineer visited and checked the machine and told the issue has been fixed now.
After a week the beep sound started again, i lodged a complaint and when no one visited even after 2 days, i checked that the request was marked as attended and closed with the OTP i didn't even provide anyone.
I lodged my 4th service request and same thing happened. No one visited and request was marked as attended and closed.
Now i contacted the service provider "Janak Agencies, Shahjahanpur (242001) and inquired about the whole issue to which he pretended to not know how the request got closed without being attended and arranged the visit of an engineer but again did not provide any service receipt.
The engineer checked the machine and told it won't make a beep sound now but after an hour of his visit the issue started again. The engineer also told that the OTP to close the request is received by the service centre also and they close the request without attending it.
This is very unfortunate that a reputed Brand like Kent is providing this kind of service and it has caused me a great amount of trouble. Also, my kent RO is not working properly. How am i supposed to get it fixed? Who will be liable if there's a non repairable damage to my RO? Who will be responsible for the health issues we might have because of drinking dirty water as our RO is not working properly?
I would appreciate a quick response and resolution of my issue. Also, i request you to take serious actions against the Service Centre "Janak Agencies" for being reckless with attending customer requests.

It has not been even a month since we changed our RO purifier machine, but within a week it starts beeping again, not working.The company customer care is not picking up our phone after repeated requests to change the machine purifier parts as it comes under the 6 months of warranty period.The new purifier machine parts didn't even worked for a week, hence confirming the duplicacy of the original product.Kent service centre, we didn't expected this of you.

It has been bought to your notice that I had replaced all the filters in the month of April 2021 (11.04.2021). In the month of December 2021, I faced similar problem what it was shown in the month of April 2021. I lodged complaint vide request No.[protected], Dated - 22.01.2022 and service engineer came to my residence and he told me that it's need to replace all the filters again which has been replaced in the month of April.
My question is whether the life span of filters is 9 months only?
If yes, then how the same filters required to change after two years of Installation. We have purchased parts from your Authorised service centre then why it has not last 1 year.
Today I lodged complaint vide request number[protected] and MC Industries, Kolkata assigned their service engineer to look into the matter. Now the service engineer told me that the motor also require to replace.
If this things are going on then how can we continue relation with your company?
Really very disappointed.

Kent RO — KENT CHARGED RS 1000 During WARRANTY PERIOD [not even 1 year] - Now again it is not working properly - Again charging - Case is not resolved...

Again Repair, KENT Machine is taking too long to fill the tank... KENT Technician is asking RS 4000 to change some part... This is costing too much...

Please increase parts warranty from 1 year to 4 years …

or

Please provide 50% of the Kent machine cost as refund for your machine...

I Brought this KENT machine because of brand & warranty...

I didn't attach all receipts, due to PDF format.

Hello all,

This is regarding Kent RO service, 1 month back my RO's motor got replaced so there was new motor attached to the filter. Suddenly within 15 days when the technician came for service, motor stopped working, upon calling technician somewhat he destroyed the whole motor. Now they are asking me to purchase new motor for my filter. How these people are making it as a business, They are FRAUD. They themselves destroyed motor within a month and now they want me to purchase again. They are such non technical people who don't know how to fix the problem rather they are creating new problems, On discussing this to Kent representative, she is talking in a very rude manner.

Kent Service is really bad, they themselves are destroying things. The company is full of non technical and unprofessional people. Get my motor repaired or provide me new Filter motor, I am not going to pay a single penny for this.

The company claims charges for changing SEDIMENT FILTER, CARBON FILTER and others during Warranty period of one year.
I spent Rs. 15, 364/- for purchasing "11106 KENT ACE" on[protected].

Dear Team My Kent RO is nor proper working. Please resolve my issue ASAP.

I have sent mail to you about my problem about your product, still problem as it is, only your service guy contact and ask to replace pump, filter etc, this will be cost[protected]inr. I have already spent 3500inr one time and 3000inr one time and every time of servicing 400-500 inr on Kent ro, including now repair amount total amount will be 15000inr, can you tell me the new product amount. As per my experience Kent is not reliable, I think you can't resolve my issue, so it's my request if you can't resolve this issue you can remove this Kent ro filter and take with you, may be you can use in your showroom and repair every week.
Thanks & Regards
Jatinder Singh

I would like to complaint against SSV enterprises. They are authorised service partners of Kent RO. We have a Kent RO at out home. Last year we had called KENT RO customer care who had allotted SSV enterprises to do the servicing. The technicians had come to our home on 14th January 21 and checked the filter. They told us that the filter, cartridge, bulb and tap would require replacement. They also lured us into buying AMC for 1 year(ref bill no.454, call id 03306). Soon after they left we realised that we have been duped. They bulb and the filter tap was not replaced by them. The cartridge which they replaced gave up within 3 months. We had to pay additional charges all over again. Under AMC they were supposed to send technician every 3 months. No servicemen or technician turned up inspite of regular reminder and messages. I hereby Demand full refund of my AMC amount from KENT RO. Further please ban or cancel license of SSV enterprises. They are shameless, liars, fraudsters duping people of their hard earned money. Kindly refund our money at earliest.

We bought a Kent Maxx Water filter 6 months ago. And we got a faulty product. Everytime the technician comes and charges extraa money.

Sir,
Yesterday I raised a service request for Kent ro, the dealing service agent was very arrogant and not not working in proper behaviour.
Therefore, I request you to look into this matter

Issue: Complaints
1. I dont know the service engineers are qualified or not..Every time they perform repair within 15 days device stops working and again after 15 to 20 days machine gives trouble ..every time they visit they charge around 400 service charge excluding spare parts charge.. my doubt is that they are wantedly making machine to mulfunction. Karimnagar service engineers of himagiri enterprises are very good..
2.They are following their own timings and demanding to make ourselves available at home whenever they visit asper their wish..
3. Kavya enterprises engineers will work only from 11.00am to evening 5.00pm only...
4. Assign my service to any other dealers other than kavya enterprises..
5. I have already given complaint but nobody responded.. hence iam withdraing using kent water filter..

Tired of booking for service right from 18th Feb 2022. Everyday promises are made that the technician will come, But no response so far.
N RAMAKRISHNAN
[protected]

I gave complain yesterday about the defective machine. When I purchased the machine, it is defective but Kent person told to repair as it can't be replaced. I don't understand paying for new machine, one customer will get a defective machine. Again same problem arrises but after complaining the service man is playing since morning mentioned that reaching in 30 mins. It is like a mental torture to me and my old aged parent. Let me know the service of Kent is so down graded. I have3 products of Kent RO but not getting a proper service. When free service will over then they will come to charge money only.

I have purchased KentOR Feb 2021, I have requested 6 times service requests and 3-time filter changes. Now they are saying relace the main filter which near 3000 rupees cost.