Kent RO Complaints & Reviews

I have subscribed annual package. Sri Lakshmi balaji water purifier was not responding to my call. And the dealer mobile number was [protected]. I called him several times.

I purchased Kent RO water filter and just 1 month after warranty, the sensor had become defective and company officials when contacted told whatever happens beyond warranty even if it be for a day has to be replaced at cost.
Filters are costing around Rs 5000 yearly and have only 6 month warranty. Going by the quality of parts, it is obvious that this is an white elephant. Consumers be aware of the apathetic attitude of Company and Service agencies who are out there to loot customers with false promises on quality parts

Each time when I call service no they send me link to download app and when I click on link it's say Page do not exist also[protected] no do not exist
No service for ro

Mr.Lakhmir visited for routine service of ro machine today, 09.01.22. he opened the machine hurriedly and broken outer cover ànd didn't service properly and left. Earlier also I have called and reported his poor service but again he was assigned routine service.

I have purchased kent ro 3months back, and i have call technician 4-5times in these 3months, its water taste getting bad day by day, i need replacement or else i will go to consumer court.
Name-Krunal khobragade
mobile number-[protected]

My warranty over on 31.12.21 and next day the smps not working. Hence i raised request and technician came on 4th January 2022. for replacing asking 1000 rs. I requested them please replace it by free of cost. But they denied . Also as per promises they never provide service whole year during warranty period.
Its a fraud and cheater company. I would like to government ban this company asap. They are expending crore rs by advertisement but not replace a smps free of cost.

My self Balaram pal, I am from Dankuni, Kolkata, I purchased a grand plus kent RO machine 4 month back, I request them to service my machine and register my booking on kent app on 31.12.2021, after 72 hours gone but no technician was arrived to my home for servicing. Repeatedly tell them to do it, but I am totally disappointed with their efforts, being a brand like kent, I thought it would best for customer service. But I am really very much disappointed, and I thought I done a very big mistake to buy the kent product. I will never ever recommend any one to this brand. Totally hopeless.

I raised the complaint the my Kent RO is not functioning properly on 27Dec'21. But till date no service engg visited to resolve the issue.
But yesterday itself, I got an SMS that my issue was resolved.

Why are you providing these kind of very worst service?

Really ashamed a lot!!!

I have booked service request from vinayak enterprise on Saturday Evening and promptly they came on Sunday..but instead of replacing required components he replaced all components even what they only have replaced just in April month..filter which is present outside main instruments. Also whatever components they have changed it is overpriced.. request to intervene immediately..or we will change RO itself..

We have requested service from Kent app dated[protected] scheduled on[protected] and it was automatically rescheduled to[protected] leaving a message to my number that on your request your service is rescheduled to[protected] but we have not rescheduled it. Later on a person named Ramesh visited us on[protected] but he could not identify the reason behind the problem with machine and unnecessarily wanted to change RO membrane that were replaced...

To whomsoever it may concern,

I had purchased a Kent Peal 3 years back (KR-[protected]) which was working just fine with routine servicing. Few months back our machine abruptly stopped working due to which we had an updated service request. The technician visited us and solved the problem for which we were charged 4K. The problem wasn't fully solved though but when we updated a request again, the technician called back and told it was normal. We believed him and overlooked it.

Few days back our machine again stopped working. We updated a request for service and a new technician visited after a few days. He checked the machine and told us that the old technician did not fit the parts properly. That is why the machine is now completely ruined. He even recorded and cicked pictures so that we can have proof of our complaint. To fix the machine we are now being asked to pay 6K.

Is this how your well reputed company robs their customers in broad daylight? You people are sending people to ruin our machines rather than fixing it and charging us for the same? If my problem doesn't get solved I will discontinue using the machine and I will make sure that I ask all the people I know to do the same.

Find the pictures and recordings that the technician has taken attached along with this mail.

Regards,
amit // [protected]

I brought a Kent Supreme Extra in May 2021 and since then my Kent have gone bad twice. The first time a technician came home and repaired. The guy informed that the SMPS have faulty and he suggested to remove the plug once the water is full, ever since we followed the instructions.

A week ago Kent have again gone faulty with similar symptoms. The technician over the phone asked the symptoms and informed it could be SMPS issue and he doesn't have a spare.

The case with Kent was raised on 23rd December. The ticket number is[protected], till date there is no response from Kent even after multiple follow-up.

A mail was send to the Kerala escalation point [protected]@kent.co.in and there is no response to that mail.

Is there any different options to get a response from Kent

Had one of the worst experience with reference to my service request Case ID:[protected] raised on 02-Dec-2021 for resin replacement for Kent Washing Machine Water softener which was assigned to N M Engineering (Contact: [protected]).

On verification, the service engineer informed me that he could not perform resin replacement as the entire cartridge was replaced with a 'Mini Softener' by the previous service engineer (Veilmuthu, Life Guard Technologies - Case Id:[protected] which is currently no longer available. He further stated that the coupling received with the original cartridge (which Veilmuthu asked me to dispose off) is not sold separately and I would have to replace the Softener entirely.

Kindly do the needful by either replacing parts or the softener as a whole.

Kent service app isn’t working since long

Such useless app and service of Kent

Dear team
I ordered Kent pristine RO+UV On 06.12.2020 and installed near 20.12.2021
Amounting rs 15890/-
It’s just been an year of its installation.
Since yesterday I’m facing issue as RO isn’t working.
Red light is blinking when it’s turned on and then getting turned off after 1 sec.

What’s this issue?

And why it has happened just in a year after paying such a huge money??

Kindly get it checked and repaired tomorrow itself.

It’s already been 2 days of it being non-functional.

Pooja
[protected]

Our Kent RO machine was not working and so we requested service in kent app. A person named Senthil contacted us from kent . He asked for ₹4000/- without checking the machine. In the phone call itself he asked for money. After 2 hours, another person from a local service center other than kent contacted us regarding repair. It seems senthil who is a kent engineer shared our number to another company for service. We are very much upset with kent for the pathetic engineer who haven't even cared to check the machine.

I had purchased a Kent Iron remover filter in the month of September after kent sales person had convinced and explained to me regarding the product efficacy and after sales and service but today want to mention that I m very disappointed with the product and consequent services, as it was a faulty one provided to me and moreover even after lodging a complain no effective actions replacement has been taken by the concerned persons involved and no proper feedback is being received for almost 2 months on the other hand I had to follow up .I never expected this kind of service from Kent as I have using Kent products for almost 3-4yrs.
I am expecting a decisive action from Kent end within this month and resolve my issue otherwise provide me a full refund as a consumer I am suffering through mental agony due to this as my money is invested in a faulty product

Dear Customer care,
Please find attached photos for the above complain.
As for my complain on Monday dtd. 20.12.2021 for my KENT GRAND PLUS MINERAL RO water purifier not working two requests were generated:
[protected] &[protected]
For the request no[protected] service technician Mr. Avi from Star enterprises came @ 6.30 pm.
He found:
1. pre filter candle was cloged
As he was not having pre filter candle, he made it direct & replaced membrane filter(blue), inline sediment filter(blue) & inline carbon filter(blue) without checking the failure of existing filters with membrane filter(blue), inline sediment filter(pink) & inline carbon filter(pink) & charged Rs. 3500.00 when asked for bill of the items changed, he refuses to give by excusing he don't have authority & took OTP for closing the call.
Next day on 22.12.2021 technician from R. P electronics Mr. Akshay came for the request no.[protected] of the same complain when observed found that membrane filter changed is blue in color instead of pink(service part) other two filters chaned is pink colour. He revealed that membrane filter which was replaced is used one as blue colour indicate product part. ​​He replaced this filter with orginal previous (old) membrane filter & found working ok.
I am sure problem was due to clogging of pre filter candel & unessarily changed RO three filters & that too with used one (membranne filter) ony to grab the filter cost Rs. 2750.00.

Request to take necessary action & refund my membrane filter cost Rs.2750 which is unnessarliy replaced that too with used one. If not refund immediately I will lodge compain in Consumer court against Kent for repacing spuroius/used parts.

Awaiting for immediate refund.

Yours Faithfully,
Ram Butle
mobile - [protected]

I am facing Kent beep sound issue every three months.
After every three months, kent is giving beep sound and water stopped immediately . IN september month only i have paid around 1000 rs for all filter changed. Kindly help to resolve the issue .

Model Name : Kent Elegant Plus Mineral RO
Serial number : KR[protected]
Purchase date : 07/12/2020
First complaint date : April 2021..request number[protected]br...

I had no kuch knowledge about RO machines, i purchased a wrong machine from Kent website. Now Kent says contact the dealer from where i got this machine from.
Upon acknowledging them that i bought it from official website of Kent, they're simply avoiding my issue. There are not replying to my emails, customer care isn't doing a thing, just gives me email id and says drop an email.
Regret t o have even visiting Kent website at first place.
Now idk what to do with this Kent machine that is lying in my house unused.