Kent RO Complaints & Reviews

The unit is 2not getting powered UP.

This to bring to your notice that I have been assigned to a technician from kent in response to my complain and that person offered me to take AMC for my machine Grand RO water purifier.

Trusting the company and its reputation, I took AMC by paying 6100/- from Aqua Service who claim themselves to be associated with Kent.

After taking the AMC, i faced some issue with my machine within 2 months . This time when the machine stopped working and the quality of water is also becoming worst I called them for servicing but they didn't answer my call. Then i raised my concern to kent help centre and then a technician appeared yesterday and after checking the machine he said that the parts in the machine are duplicate.

I had informed Kent RO area manager but no resolution was provided.

Sir my Kent RO was off road immediately I call Kent RO rep and repaired on 23 Oct 21. . My present loc at Balnoi (J&K)
Sir I asked bill he say my office prepare bill and I send to you . But bill not received till date. I call him regularly but no response. I have received a Chellam Ceasa Marketing,
25, Gurudwara Shopping Complex, 1 first floor, Sec2, Nanak Nagar. Jammu, Phone 2431137, 2456704 and mobile no [protected].. I have paid 3900/ to the rep.

Sir request give me a proper bill. My mob number is [protected]

In last 3months I have raised request for my kent water ro water purifier some 4 to 5 times and all for the same cause which has not been solved yet!! In my city Cuttack situation is u raise 5 times complain for delay in service and yet the kent ro service guys don't call or respond!!!
PLZ LOOK INTO THE MATTER AND DO THE NEEDFUL ...BEFORE I DECIDE TO DITCH THE KENT PRODUCTS AND OPT FOR SOME OTHER O[censored]R COMPETITIORS

I am an ex customer of kent RO registered in the name of Biplab Mukherjee, address- 535 Lakshmanpuri ext. Faizabad road Lucknow.
I am no more using the product, yet i am getting calls from the kent service center. For last 6 months after every 2 or 3 days they call us to remind us that the service is due and every time I m informing them that I m not using kent any more. Its a kind of customer harrasment. Kindly see into the matter.

They give us free warranty of 1 year and 2 years of free servicing

This is in addition to the previous complaint:
Name of the KENT RO Dealer is Aquair Service Point, 2/212, Sector-H, Jankipuram, Lucknow
Phone Numbers: [protected], [protected], [protected], [protected]

Your sales agent is disturbing and harassing us a lot by continuously calling us and asking us for money for servicing inspite of the fact that you give us free warranty of 3-4 years
This is his number: [protected]
This is his complaint number: [protected]
His photos of call history has been attached below

Im a airwarrior of IAF .I have lodged a complaint on 08 Nov 21 for my kent RO kept at office and is under warranty.
Complaint no is[protected] Problem RO not working .
Complaint was attended on the same day noon and service engineer found that adaptor not working..
Service engineer told that he will replace in 3-4 days.
Till date item was not replaced .
Today they promised they will visit .
Our working hours is till 1430hrs.
Our office was kept open for your service visit till 1830 hrs. He doesn't turn up nor he was picking up the calls...
Hope u understand the importance of requirement of water at work place.
Please do the needful at the earliest .

DSN0237393
I had serviced the water purifier 3 times within 6 months. Just before last two weeks replaced all the filters. But the complaint persists.
I spent around 5000 rs as service and spare parts
This is not at all acceptable. I want an explanation regarding this and complaint should be resolved as early as possibl
Otherwise I will be forced to file a complaint at consumer court.
Expecting an immediate reply from your side

I am from Kolkata. I requested for a service of my RO filter, which was attended today by an extremely rogue technician named Swarup Senapati[protected].

My filter was slow in filtering the water, but after he laid his hands on it, the filter became more slow. He could not give any satisfied explanation, except that the pump had become less efficient.

He was constantly chatting on his cell phone to a fellow technician and avoiding my questions. So, I asked him to show some decency and attend to his call later. He completely ignored me and went on chatting.

I got totally fed up with his attitude and asked him to revert the machine back to the earlier state, the state in which it was before he touched it. He became quite agitated, refused to attend the machine any further and started behaving badly with me. He started talking all sorts of rubbish!

When I said that I am going to report him to Kent, he confidently said in Bengali that, I can go ahead and do whatever I feel like and that he doesn't care!

I called his local service centre, but the receptionist there couldn't give any logical explanation. And it seemed that they don't have any control over this rogue and rascal technician.

Moreover, while I was on phone with the receptionist, this rogue technician shouted at me in Bengali that he will see to it that I either use this filter as it is or throw it in the canal.

(By the way, there are a lot of canals in West Bengal, which are basically large drains.)

You must note that this same guy, Swarup Senapati, has earlier attended the filter twice before. Last time he came to attend, he told me that I could bypass Kent and call him separately for service in future. That would be a lot cheaper for me. He even said that he could supply me the spares, if needed, at a much lower price.

My Request ID is[protected]. The service request was attended from Saroju Home Care, Kolkata. The attendant rogue technician was Swarup Senapati.

Nikhil - 1st year service for Kent RO under counter unit

Service agent has used old part -Reed unit which he claims needs renewal. I have taken pictures of the old unit with scratches and stains.

Not been provided a bill referencing the unit ID/Serial no

None of the other parts were cleaned/back flushed. Just the carbon filter and reed unit replaced.

We have serviced the Kent RO twice in last 2 months. Water taste has changed a lot. Not feeling like it’s a drinking water. Also water wastage has increase to double the amount it used to be.

Need to fix this ASAP

Water tank is loosed. fall down water

Last year I purchase Kent GRAND PLUS ZWW MRO which was suggested by the demo team as best machine.

I am staying in new house from last one year, my water storage tanks are frequently cleaned. I am having iron gaurd filter before municipal water go to RO.

After taking all type of precautions, my machine stops 20 time in last 1 year..

Every time I complained, person visited and fix the problems.

Whether Kent RO required such number of repaire in a year.

Please assign a good Engineer to check the actual problem.

We had buyed ur product on 20/03/20 in best price with the cost 14990 with in 19 months by doing the service repairs 4 times by changing Motor, solenoid valve, po high flow, E.R.T, sediment, carbon, tap, P.P it is nearly equal to the Meachine cost as a middle class persons how can we bare this cost with in 4 months … and how can we suggest or refer to others … it’s a money waste product … by making the services to ur product we lost patience, trust, quality, brand fame on your product… is this ur product problem or technitions problem… we never ever buy ur products and never suggest or recommend to others if any unknown persons going to buy also we recommend them to not to buy…

This authorised service centre: Aquatake Authorized Service Centre, based of Sonarpur Pin 700150, sends fraud technician who would collect money from customers provide faulty repaired spare parts without providing any money receipts and further avoid calls from customers.

The system is currently inoperative.

Please take adequate measures so that these fraudulent activities do not repeat in the future.

Amit.
[protected].

Kent is selling really poor product and highly disappointed selecting this brand and would suggest people not to go far it... Rather go with local brand...

Almost every visit they are replacing filter parts and taking monday.

Highly disappointed

When mechanic comes for routine servicing I find muddy sediment in my water tank. The service man keep saying it is normal. it means same is true for all or many machines.
Please explain.

I have been requested for service with[protected] but alloted agent is not responding and telling that it's not his area of work ... And he is not even transferring for another agent .. it's been 2 days already please make sure that it happens as soon as possible