Kent RO Complaints & Reviews

Dear sirs,
RESENT AGAIN for the third time.
Surprised you have no replies for a suffering
Customer?
As far as I am concerned, I would not
Like to escalate my complaint.
Please reply what I should do with this machine
which has a fake filter.
Regards
Sivaramakrishnan
Chennai
Phone [protected]
E mail [protected]@gmail.com

From: Sivaramakrishnan [mailto:[protected]@gmail.com]
Sent: Wednesday, December 1, 2021 11:29 AM
To: [protected]@kent.co.in; [protected]@kent.co.in
Cc: [protected]@gmail.com
Subject: FW: KENT SERVICE
Importance: High

RESENT FOR FAVOUR OF YOUR REPLY
Regards
Sivaramakrishnan

From: Sivaramakrishnan [mailto:[protected]@gmail.com]
Sent: Sunday, November 28, 2021 3:33 PM
To: [protected]@kent.co.in; [protected]@kent.co.in
Cc: [protected]@gmail.com
Subject: KENT SERVICE
Importance: High

From
Mrs. Ambujam Sivaramakrishnan
w/o T.R.Sivaramakrishnan
31 Beach Home avaenue
Third street
Besant Nagar
Chennai 600 090

To
Mr. Mahesh Gupta
Managing Director,
Kent RO systems

Dear sir,

I have read quite a lot about your efforts to make KENT
what it is today.

It was happy going for customers till a few years,
But now there is something rotten in the State of
Denmark (KENT!)

May I narrate my Experience : ( I am a Senior Citizen with reasonable means
but not rich enough to maintain a KENT RO)

Doc 1 refers to purchase of KENT PEARL FROM Riya Impex in 2017

Doc 2 refers to the maintenance bill by your authorized service franchisee! September 2018

Doc3 refers to the bill provided by Safe RO systems (I am perplexed how they
Jumped in into the fray while my call always was for Customer care. This was on June 2021.

Now within 5months of spending Rs.5500/= we noticed some droplets at the base
We called Kent customer care on 17th Nov 21 under reference[protected].
The engineer from A-One Service visited us on 20 Nov 21. He said the base leak is due to blockage
Of RO filter elements and pump also is damaged and both has to be changed at a high cost.
I protested and said within five months this cannot happen. The engineer then said ok: I will
Change the pump on payment of 2700/= and about filter you can go to whomever changed it
as it was duplicate and fake.
I was not convinced with the explanation of this engineer because if the filter was blocked
there still was free flow of water! ( If he was clever he should have said filter is not removing
the minerals). Even about the pump I was not convinced. So I told him to assemble everything
and give me the system back as it was given to him.
He did so and demanded service charge which I refused because there was no customer service.
I told him his company only changed the pump. (DOC 2 ) He said the warrantee is only for 3 years.
He asked me to share the OTP for satisfactory completion. I told him since I was not satisfied
with the service, I am not prepared to share the OTP.

Then I send whatsapp to the fake kent filter supplier ( Safe RO systems whose bill is (DOC 3) which I reproduce below.
20th Nov 21
Green my writing
Red his replies

Kent A O service says the above filters are duplicates.
Replace them immediately otherwise we will report the matter to concerned authorities.
Please reply
Thanks

Filter use only genuine parts sir technician tomorrow came and inform

Then why Kent nominated AOne service say it’s fake filter what you supplied?

I don't know sir but I am buying filter Kent technician still he cheating me please give two days I am solve your problem I am extremely sorry sir

Ok
I wait

Sir machine any problem?

There was some dripping of water. Then we complained Kent

Rectify the problem sir?

When he told about your fake filter and asked me to change filter I told him not to do anything and leave it as it’s. He said motor got burned because of filter problem

Sir motor individual segment filter individual segment sir so filter not problem sir he is not a proper technician sir motor only problem

Anyway question is whether your filter is duplicate.
Let’s see

That's I don't know sir but I am buying Kent service technician he not attend my phone please give some days sorry sir

Incase I am not reach in technician I am refund in your filter amount sir.

1 Almost a week no information. In any case I am not interested in his refund.
2 The crux of the matter how a fake filter maker comes when I called Customer care ?
3 Why The mechanic who came from A one Service was bent upon changing lock stock and barrel. The
Approach was more to make some quick money than customer service.
4 There are wheels within wheels in Kent fully making use of loop-holes somewhere.
Your website customer comments are full of this same story and it is time in the interest
of aged customers like us a drastic overhauling is done before the cancer spreads all over.

In the meanwhile what I should I do Sir?

Thanks for your attention and response.

Best Regards
Sivaramakrishnan
Phone [protected]
E mail [protected]@gmail.com

so far no response

Hi sir,

Worst services by Kent. I think local purifier company give better service than Kent.
Iam ordered Kent purifier in flipkart.
My installation due date is 4 dec 2021.the agent called me on 4 dec 2021 and said he will come by evening. Even I am cancelled by doctor appointment and wait for him. Iam waited for him and called 4 to 5 times he didn't answer. The unresponsive company and agent.
When I call to Kent RO customer care even customer will not talk. Only bot will talk and it will say your complaint will solved by 48hrs.

Service engineer did not replaced old part with new part. Serial no of membrane of RO is scratched. He has done fraud. I want my parts replaced with new seal pack parts.

I am using your purifier since 5-6 years. I have to pay atleast 7000 ₹ every year for maintenance. Please let me know if this is correct way of keeping your product active. I am frustrated now. I am throw this in garbage now.

I bought a Kent Vegetable Cleaner - Counter top 250 W Food processor through flipkart (delivered on 24/Oct/2021) which did not work right from the start. I have raised 2 customer complaints so far which apparently got closed by Kent support unilaterally without addressing the problem.

I would like a quick redressal of the problem/replacement with a fresh piece or refund. I am not looking for a repair since this is a new machine and Kent Kerala Service folks have not even heard of vegetable cleaners. They know only of water purifiers.

First ticket with Kent raised on 6/Nov/2021 (case id[protected]
Second ticket was raised on 18/Nov/2021 (case id[protected]

Current state of issue:

I escalated the issue to level 1 and 2 escalation points after the second case got unilaterally cancelled. The level 1 person called me but wanted me to deliver the machine to his service center. It was very clear that the Kent service centers in Kerala had no clue of this equipment and was treating this as a water purifier. I stated clearly to him that in such a case where they didn't know what they were repairing, I do not want to risk a repair on a new machine and need a replacement

The communication went silent after that, I tried contacting level 2 escalation point (apparently the nodal officer for Kerala ) but have not been able to evoke a response yet.

More info and any time register it on I will be oi utility of yiyyoytitty Illinois and support u

Sir,
I had ordered a Kent Water purifier from flipkart.

Please note my order details as follows for your kind reference:
Date of Order: 23rd February, 2021
Order Id: OD[protected]
Item Name: Kent Ace 8 RO+UV+UF+TDS Water purifier
Quantity : 1
Total price : RS 11, 790
Date of Delivery: 25th February, 2021
Date of installation: 26th February, 2021

After using a few months, the purifier has not performed well. I have complained to service centre 4 times for repairing but each time the product doesn't work properly after repairing. Now I find the product has the fault.
Hence, I would request you to kindly attained my complaint urgently and provide me with replaced item at the earliest.

Kindly note that if I do not hear from you regarding the replacement of the product, then I would be bound to proceed further to lodge a complaint against the company at appropriate consumer and legal forum.

Thanking you in anticipation that my complaint will be resolved soon.

Yours Sincerely
PROSENJIT GHOSH

Around a weak back, we had called Kent person from Nova Aqua System from Bangalore to replace the tap. The person who came was not skilled and he was not sure of what he was trying to do, and in the process he damaged the plastic tank and left the water leaking from the tank. After this incident we raised a complaint to the owners of Nova Aqua system and he refused to replace the tank and said that the tank was not damaged by his person. I request to replace the tank immediately and we are not suppose to pay for this as this is not our fault. Also i request you to keep trained people and not people who do not know there work.

As I had to shift from Patna to Bangalore, I made a request with RO service centre for un installation of RO filter at Patna. But despite my Vigorous Follow up, no body come for un installation. I had, then, no choice but to un install my self. Now after coming to Bangalore, I am making request for re installation, then they are not registering my complaint and deliberately trying to Not Attend my re installation request. My RO filter is under Four Years of Free Service and I feel in order to deny me, these services, they are deliberately doing all these things. I feel that Customer Service of Kent RO filter is worst. This is to request to direct them to re install my RO filter immediately

The unit is 2not getting powered UP.

This to bring to your notice that I have been assigned to a technician from kent in response to my complain and that person offered me to take AMC for my machine Grand RO water purifier.

Trusting the company and its reputation, I took AMC by paying 6100/- from Aqua Service who claim themselves to be associated with Kent.

After taking the AMC, i faced some issue with my machine within 2 months . This time when the machine stopped working and the quality of water is also becoming worst I called them for servicing but they didn't answer my call. Then i raised my concern to kent help centre and then a technician appeared yesterday and after checking the machine he said that the parts in the machine are duplicate.

I had informed Kent RO area manager but no resolution was provided.

Sir my Kent RO was off road immediately I call Kent RO rep and repaired on 23 Oct 21. . My present loc at Balnoi (J&K)
Sir I asked bill he say my office prepare bill and I send to you . But bill not received till date. I call him regularly but no response. I have received a Chellam Ceasa Marketing,
25, Gurudwara Shopping Complex, 1 first floor, Sec2, Nanak Nagar. Jammu, Phone 2431137, 2456704 and mobile no [protected].. I have paid 3900/ to the rep.

Sir request give me a proper bill. My mob number is [protected]

In last 3months I have raised request for my kent water ro water purifier some 4 to 5 times and all for the same cause which has not been solved yet!! In my city Cuttack situation is u raise 5 times complain for delay in service and yet the kent ro service guys don't call or respond!!!
PLZ LOOK INTO THE MATTER AND DO THE NEEDFUL ...BEFORE I DECIDE TO DITCH THE KENT PRODUCTS AND OPT FOR SOME OTHER O[censored]R COMPETITIORS

I am an ex customer of kent RO registered in the name of Biplab Mukherjee, address- 535 Lakshmanpuri ext. Faizabad road Lucknow.
I am no more using the product, yet i am getting calls from the kent service center. For last 6 months after every 2 or 3 days they call us to remind us that the service is due and every time I m informing them that I m not using kent any more. Its a kind of customer harrasment. Kindly see into the matter.

They give us free warranty of 1 year and 2 years of free servicing

This is in addition to the previous complaint:
Name of the KENT RO Dealer is Aquair Service Point, 2/212, Sector-H, Jankipuram, Lucknow
Phone Numbers: [protected], [protected], [protected], [protected]

Your sales agent is disturbing and harassing us a lot by continuously calling us and asking us for money for servicing inspite of the fact that you give us free warranty of 3-4 years
This is his number: [protected]
This is his complaint number: [protected]
His photos of call history has been attached below

Im a airwarrior of IAF .I have lodged a complaint on 08 Nov 21 for my kent RO kept at office and is under warranty.
Complaint no is[protected] Problem RO not working .
Complaint was attended on the same day noon and service engineer found that adaptor not working..
Service engineer told that he will replace in 3-4 days.
Till date item was not replaced .
Today they promised they will visit .
Our working hours is till 1430hrs.
Our office was kept open for your service visit till 1830 hrs. He doesn't turn up nor he was picking up the calls...
Hope u understand the importance of requirement of water at work place.
Please do the needful at the earliest .

DSN0237393
I had serviced the water purifier 3 times within 6 months. Just before last two weeks replaced all the filters. But the complaint persists.
I spent around 5000 rs as service and spare parts
This is not at all acceptable. I want an explanation regarding this and complaint should be resolved as early as possibl
Otherwise I will be forced to file a complaint at consumer court.
Expecting an immediate reply from your side

I am from Kolkata. I requested for a service of my RO filter, which was attended today by an extremely rogue technician named Swarup Senapati[protected].

My filter was slow in filtering the water, but after he laid his hands on it, the filter became more slow. He could not give any satisfied explanation, except that the pump had become less efficient.

He was constantly chatting on his cell phone to a fellow technician and avoiding my questions. So, I asked him to show some decency and attend to his call later. He completely ignored me and went on chatting.

I got totally fed up with his attitude and asked him to revert the machine back to the earlier state, the state in which it was before he touched it. He became quite agitated, refused to attend the machine any further and started behaving badly with me. He started talking all sorts of rubbish!

When I said that I am going to report him to Kent, he confidently said in Bengali that, I can go ahead and do whatever I feel like and that he doesn't care!

I called his local service centre, but the receptionist there couldn't give any logical explanation. And it seemed that they don't have any control over this rogue and rascal technician.

Moreover, while I was on phone with the receptionist, this rogue technician shouted at me in Bengali that he will see to it that I either use this filter as it is or throw it in the canal.

(By the way, there are a lot of canals in West Bengal, which are basically large drains.)

You must note that this same guy, Swarup Senapati, has earlier attended the filter twice before. Last time he came to attend, he told me that I could bypass Kent and call him separately for service in future. That would be a lot cheaper for me. He even said that he could supply me the spares, if needed, at a much lower price.

My Request ID is[protected]. The service request was attended from Saroju Home Care, Kolkata. The attendant rogue technician was Swarup Senapati.