Kent RO Complaints & Reviews

Last year I purchase Kent GRAND PLUS ZWW MRO which was suggested by the demo team as best machine.

I am staying in new house from last one year, my water storage tanks are frequently cleaned. I am having iron gaurd filter before municipal water go to RO.

After taking all type of precautions, my machine stops 20 time in last 1 year..

Every time I complained, person visited and fix the problems.br...

We had buyed ur product on 20/03/20 in best price with the cost 14990 with in 19 months by doing the service repairs 4 times by changing Motor, solenoid valve, po high flow, E.R.T, sediment, carbon, tap, P.P it is nearly equal to the Meachine cost as a middle class persons how can we bare this cost with in 4 months … and how can we suggest or refer to others … it’s a money waste product … by making the services to ur product we lost...

This authorised service centre: Aquatake Authorized Service Centre, based of Sonarpur Pin 700150, sends fraud technician who would collect money from customers provide faulty repaired spare parts without providing any money receipts and further avoid calls from customers.

The system is currently inoperative.

Please take adequate measures so that these fraudulent activities do not repeat in the future.
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Kent is selling really poor product and highly disappointed selecting this brand and would suggest people not to go far it... Rather go with local brand...

Almost every visit they are replacing filter parts and taking monday.

Highly disappointed...

When mechanic comes for routine servicing I find muddy sediment in my water tank. The service man keep saying it is normal. it means same is true for all or many machines.
Please explain....

I have been requested for service with[protected] but alloted agent is not responding and telling that it's not his area of work ... And he is not even transferring for another agent .. it's been 2 days already please make sure that it happens as soon as possible...

I have registered a service request on 18th of October, 2021. The technician assigned called me but he didnt come. Then i raised a complaint calling customer care of KENT RO. They assured me the technician will visit you on 25.10.2021. But no one came till now. I have contacted service partner "RACHIT ENTERPRISE" but they did not respond my call and sometimes falsely assure me technician is going to your home. I am totally hopeless with the...

I bought kent supreme extra yesterday.today technician came to install it and he refused to fix outlet water pipe to overtank and told me that company is not providing motor capable to push water to overtank.i bought this model due to zero water wastage but its wasting.plzz help regarding this issue...

We bought KENT ACE+ RO on[protected]. we are facing some or the other problem with RO we have bought. on 05/05/2021we bought Kent pump for 2400 and kent adaptor for 950 for the repairs which we had. and now[protected] we are facing the same problem. we booked for service. the service man checked and says we have to change the pump again. How can a pump which costs 2400 which was bought 5 months ago could stop working?? and if we ask for...

I have a Kent grand plus mineral RO.
I got it recently serviced after raising the request through Kent app. Service engineer came and replaced sediment filter, carbon filter. After that the taste of the water so sour and it is not like before.
10 days after this service, filter now stopped working ringing service alarm.
I have again raised a request for service, but there is no response from service team even after a...

I have booked routine service 4 time but till now no one visited. I have purchased kent super star ro purifier from reliance digital on 11.08.2020. the same was installed on 17.08.2020. the product was having 1+3 years of free service. 1st year was provided by reliance without any glitch. But the same was expired on 16.08.2021. now kent is responsible for remaining 3 years. Am ready to pay for the parts but when am eligible for free service...

I request about 7 days ago for installing a ro system, but there is no response from Kent ro system. When I call the customer care they assure me that the technician visit my place in 48 hours but there is no response from technician.
The next time I call the customer care she put my call on hold and didn't return.
Please install my ro system as soon as possible.
Thank you...

I have been witnessing frequent problems with the parts of the RO. The last serving of the RO was done in March, wherein all the parts were changed. Again, I encountered with problems with the changed parts.

The frequent problems with the parts is forcing me suffer both financially and health wise. I want to have permanent resolution of the same. Failure to provide the permanent resolution and re-imbursement of money spent...

I have complain about RO on19 oct2021 but till now no one visited .I have register my complain on your app and in customer care too but no one is responding and also no one came for service since I have purchased this product now I am regreting why I have purchased this product I must say here in my city your service is ver poor at the time of installation your guy came very late and his behavior was also very rude...

On 28th September 2021 I was give request to change the water filter. Your technician visit & change the water filter after but water test totally changed. On same issue I continue follow up your technician but he didn't respond.
I again contact your customer care no on 15th Oct 2021 & your technician visited on 18th October 2021 and that time they told water pump machine is not working properly so they changed the machine. But water...

On 3 aug 2021 i replaced all equipment in kent Ro noida sector 59 person. Now kent ro not working and they are telling i donot have warrenty. How much fraud they are doing. I am going to take legal action....

HI my name is priyanka das, i have purchase kent ro crystal star worth 21, 000/- on first week of october . Within 10 days of intallation the TDS is not working at all . Please provide me any of your executive to resolve the issue.
Mobile number:- [protected]...

Several times I call your customer service representative but no one respond when responding the phone call no one come in my address till now why? When bought this kent your representative told me "service is very good when you call service center within 24 hours our representative will reach your address and service your kent purifier" now i realize all was boughs talk to impress customers your waves of wards. If you and your service is...

I have lodged complaint on Tuesday but neither engineers has visited at site nor resolve the issue.
Pure water complaint will take more than 03 days by the esteem Brand then what is the compensation to customer.
We will look forward to local brand so that complaint could be resolved.
Very shameful and hureshement feel....

I was told by technician that after two days taste will come, but 20 days passed taste is not there ....