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Kent RO Complaints & Reviews

www.kent.co.in

3.4

Updated: Apr 4, 2026

Complaints 3029

Resolved

1842

Unresolved

1187

Good! Kent RO values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kent RO step up their efforts to fully resolve all complaints 👍

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Kent RO reviews & complaints page 19

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Nikhil - 1st year service for Kent RO under counter unit

Service agent has used old part -Reed unit which he claims needs renewal. I have taken pictures of the old unit with scratches and stains.

Not been provided a bill referencing the unit ID/Serial no

None of the other parts were cleaned/back flushed. Just the carbon filter and reed unit replaced.

Kent RO customer support has been notified about the posted complaint.

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P

Parul Kanwar

Nov 11, 2021

Please don’t purchase Kento RO - Very poor /incompetent service

Kent RO Customer Care

from Noida, Uttar Pradesh

Nov 14, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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We have serviced the Kent RO twice in last 2 months. Water taste has changed a lot. Not feeling like itâ€™s a drinking water. Also water wastage has increase to double the amount it used to be.

Need to fix this ASAP

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Kent RO Customer Care

from Noida, Uttar Pradesh

Nov 9, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Address: jpsingh Umrao singh enclub Qtr No 39/5 meerut cantt

Water tank is loosed. fall down water

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Kent RO Customer Care

from Noida, Uttar Pradesh

Nov 6, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your contact details at [protected]@kent.co.in so that we can assist you better. Alternatively, you can call us at +91-[protected]. Regards, Team Kent

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Address: NK 11 NANDAN KANAN NEAR NIVA PARK EXTENSION

Last year I purchase Kent GRAND PLUS ZWW MRO which was suggested by the demo team as best machine.

I am staying in new house from last one year, my water storage tanks are frequently cleaned. I am having iron gaurd filter before municipal water go to RO.

After taking all type of precautions, my machine stops 20 time in last 1 year..

Every time I complained, person visited and fix the problems.

Whether Kent RO required such number of repaire in a year.

Please assign a good Engineer to check the actual problem.

Kent RO customer support has been notified about the posted complaint.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Nov 6, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your contact details at [protected]@kent.co.in so that we can assist you better. Alternatively, you can call us at +91-[protected]. Regards, Team Kent

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Address: Miga-126,Tara nilayam, near new government hospital, chenchupeta, Amaravati plots , tenali, Guntur, a.p 522202

We had buyed ur product on 20/03/20 in best price with the cost 14990 with in 19 months by doing the service repairs 4 times by changing Motor, solenoid valve, po high flow, E.R.T, sediment, carbon, tap, P.P it is nearly equal to the Meachine cost as a middle class persons how can we bare this cost with in 4 months â€¦ and how can we suggest or refer to others â€¦ itâ€™s a money waste product â€¦ by making the services to ur product we lost patience, trust, quality, brand fame on your productâ€¦ is this ur product problem or technitions problemâ€¦ we never ever buy ur products and never suggest or recommend to others if any unknown persons going to buy also we recommend them to not to buyâ€¦

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Kent RO Customer Care

from Noida, Uttar Pradesh

Nov 6, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Address: Aquatake Authorized Service Centre, based of Sonarpur Pin 700150

This authorised service centre: Aquatake Authorized Service Centre, based of Sonarpur Pin 700150, sends fraud technician who would collect money from customers provide faulty repaired spare parts without providing any money receipts and further avoid calls from customers.

The system is currently inoperative.

Please take adequate measures so that these fraudulent activities do not repeat in the future.

Amit.
[protected].

Dec 8, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2021

Kent RO Customer Care's response Dear Customer, we sincerely regret the inconvenience faced by you. We are looking into it with a promise to resolve this quickly. Regards, Team Kent

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Kent is selling really poor product and highly disappointed selecting this brand and would suggest people not to go far it... Rather go with local brand...

Almost every visit they are replacing filter parts and taking monday.

Highly disappointed

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Kent RO Customer Care

from Noida, Uttar Pradesh

Nov 2, 2021

Verified Support

Dear Customer, we are sorry for your disappointment. This is something we'd never want you to feel about us. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Address: Bunglow 25 Cherry Hill Pipeline Road opposite Hotel Vinayaka Anandvalli

When mechanic comes for routine servicing I find muddy sediment in my water tank. The service man keep saying it is normal. it means same is true for all or many machines.
Please explain.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Nov 1, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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I have been requested for service with[protected] but alloted agent is not responding and telling that it's not his area of work ... And he is not even transferring for another agent .. it's been 2 days already please make sure that it happens as soon as possible

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Kent RO Customer Care

from Noida, Uttar Pradesh

Oct 29, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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Address: Gobrapota , Krishnanagar, Nadia, West Bengal

I have registered a service request on 18th of October, 2021. The technician assigned called me but he didnt come. Then i raised a complaint calling customer care of KENT RO. They assured me the technician will visit you on 25.10.2021. But no one came till now. I have contacted service partner "RACHIT ENTERPRISE" but they did not respond my call and sometimes falsely assure me technician is going to your home. I am totally hopeless with the service of RACHIT ENTERPRISE for last one and half years.

Dec 7, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Oct 28, 2021

Updated by UGC NTA NET English Literature Class I have registered a service request on 18th of October, 2021. The technician assigned called me but he didnt come. Then i raised a complaint calling customer care of KENT RO. They assured me the technician will visit you on 25.10.2021. But no one came till now. I have contacted service partner "RACHIT ENTERPRISE" but they did not respond my call and sometimes falsely assure me technician is going to your home. I am totally hopeless with the service of RACHIT ENTERPRISE for last one and half years.

Verified Support

Nov 02, 2021

Kent RO Customer Care's response Dear Customer, we sincerely regret the inconvenience faced by you. We are looking into it with a promise to resolve this quickly. Regards, Team Kent

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Address: Ramaiya, mohiuddinnagar,Bihar

I bought kent supreme extra yesterday.today technician came to install it and he refused to fix outlet water pipe to overtank and told me that company is not providing motor capable to push water to overtank.i bought this model due to zero water wastage but its wasting.plzz help regarding this issue

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Kent RO Customer Care

from Noida, Uttar Pradesh

Oct 28, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your contact details at [protected]@kent.co.in so that we can assist you better. Alternatively, you can call us at +91-[protected]. Regards, Team Kent

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Address: Thiruvallur

We bought KENT ACE+ RO on[protected]. we are facing some or the other problem with RO we have bought. on 05/05/2021we bought Kent pump for 2400 and kent adaptor for 950 for the repairs which we had. and now[protected] we are facing the same problem. we booked for service. the service man checked and says we have to change the pump again. How can a pump which costs 2400 which was bought 5 months ago could stop working?? and if we ask for warranty for the PUMP they are saying its only for 3 months . how can a new pump which costs 2400 could stop working within 5 months?? and no warranty given. I request to cover the pump and kent adaptor under warranty.

Nov 28, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2021

Kent RO Customer Care's response Dear Customer, we sincerely regret the inconvenience faced by you. As discussed, we are looking into it with a promise to resolve this quickly. Regards, Team Kent

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I have a Kent grand plus mineral RO.
I got it recently serviced after raising the request through Kent app. Service engineer came and replaced sediment filter, carbon filter. After that the taste of the water so sour and it is not like before.
10 days after this service, filter now stopped working ringing service alarm.
I have again raised a request for service, but there is no response from service team even after a...

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I have booked routine service 4 time but till now no one visited. I have purchased kent super star ro purifier from reliance digital on 11.08.2020. the same was installed on 17.08.2020. the product was having 1+3 years of free service. 1st year was provided by reliance without any glitch. But the same was expired on 16.08.2021. now kent is responsible for remaining 3 years. Am ready to pay for the parts but when am eligible for free service they are demanding money and are canceling all my requests as I have rejected their money demand. They are speaking rudely and harshly with family ladies. I am going for legal course of action

Dec 1, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2021

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

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Address: House no.-118, village- jarau, post office- siwari, district- gurugram, pincode-122506

I request about 7 days ago for installing a ro system, but there is no response from Kent ro system. When I call the customer care they assure me that the technician visit my place in 48 hours but there is no response from technician.
The next time I call the customer care she put my call on hold and didn't return.
Please install my ro system as soon as possible.
Thank you

Nov 29, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2021

Kent RO Customer Care's response Dear Customer, we sincerely regret the inconvenience faced by you. We are looking into it with a promise to resolve this quickly. Regards, Team Kent

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Address: Flat No B 202, Golchha Enclave, Mahavir Nagar, Amalidi, Raipur.

I have been witnessing frequent problems with the parts of the RO. The last serving of the RO was done in March, wherein all the parts were changed. Again, I encountered with problems with the changed parts.

The frequent problems with the parts is forcing me suffer both financially and health wise. I want to have permanent resolution of the same. Failure to provide the permanent resolution and re-imbursement of money spent towards such faulty parts, shall force me take appropriate action under provisions of law.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Oct 26, 2021

Verified Support

Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at [protected]@kent.co.in so that we can assist you better. Alternatively, you can call us at +91-[protected]. Regards, Team Kent

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Address: Tulip school road gali no 9 new sanjay nagar etah 207001

I have complain about RO on19 oct2021 but till now no one visited .I have register my complain on your app and in customer care too but no one is responding and also no one came for service since I have purchased this product now I am regreting why I have purchased this product I must say here in my city your service is ver poor at the time of installation your guy came very late and his behavior was also very rude

Nov 24, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2021

Kent RO Customer Care's response Dear Customer, we sincerely regret the inconvenience faced by you. We are looking into it with a promise to resolve this quickly. Regards, Team Kent

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Address: Agra

On 28th September 2021 I was give request to change the water filter. Your technician visit & change the water filter after but water test totally changed. On same issue I continue follow up your technician but he didn't respond.
I again contact your customer care no on 15th Oct 2021 & your technician visited on 18th October 2021 and that time they told water pump machine is not working properly so they changed the machine. But water test still not drinkable.
Again I was connected your customer care on 19th October and commit from your end it will resolved within 12 to 18 Hours and it yet to be done
Last 20 Days I purchased water bottle from outside. If any one of my family members will sick so who will responsable???
Can't expect this from KENT big brands

Nov 23, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2021

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

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Address: Noida sector 120

On 3 aug 2021 i replaced all equipment in kent Ro noida sector 59 person. Now kent ro not working and they are telling i donot have warrenty. How much fraud they are doing. I am going to take legal action.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Oct 20, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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HI my name is priyanka das, i have purchase kent ro crystal star worth 21, 000/- on first week of october . Within 10 days of intallation the TDS is not working at all . Please provide me any of your executive to resolve the issue.
Mobile number:- [protected]

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Kent RO Customer Care

from Noida, Uttar Pradesh

Oct 17, 2021

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your contact details at [protected]@kent.co.in so that we can assist you better. Alternatively, you can call us at +91-[protected]. Regards, Team Kent

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