Kent RO Complaints & Reviews

I have lodged complaint on Tuesday but neither engineers has visited at site nor resolve the issue.
Pure water complaint will take more than 03 days by the esteem Brand then what is the compensation to customer.
We will look forward to local brand so that complaint could be resolved.
Very shameful and hureshement feel.

I was told by technician that after two days taste will come, but 20 days passed taste is not there .

We bought Kent Ultra last year and also extended AMC recently and paid 950 Rs for AMC

But when problem arised related to solenoid valve, we were charged Rs 295 despite having AMC

Vivek from New Shree Ram Services told besides Filters everything would be covered and we had been associated with Kent for last 10 years and we used to pay similar amount for AMC including parts.

But when actual part Solenoid Valve was broken, we were asked to pay 295 Rs.

This is cheating with customer, what you sell for AMC vs what service you give to customer is way different.

Trust factor is lost

Machine I'd KR[protected]
My Contact Number [protected]
Sanjay Kokal

I’m so disappointed with Kent . I purchased an induction from them this year in January and within 9 months it’s stopped working .
I called customer care last month regarding the same problem but no answer from their side . Instead they put my number on the computer and all I used to get them from was a recorded answer saying that my complaint is registered with them . After a week of constant calling, I changed the number and called them and they provided me with the number of the area service manager. It’s been a month and no solution to my problem has been found. I keep calling the area service manager everyday regarding my problem, they’ve stopped answering my calls. Such a pathetic and poor service by this company . It was never expected . People should stop purchasing from this company . Why even sell your products when you can’t provide the service to the people . Wasting everybody’s time and money

Hi,

It's an extent of ignorance I ever found with Kent . I was very delighted kent customer but a technician visited few days back to fix the TDs issue that he corrected but due to his negligence and he had not correctly mount ro in back hook. Yesterday whole RO fall in pot sync and damage several pots. Fortunately no one was around kitchen so we are safe.

I just wondering to understand who will responsible for this whereas it's happened because of carelessness of technician.

I raise a service request .

[protected]
Mobile [protected]

I am so disappointed by Kent RO. I find it ludicrous to pay 5000 INR for service charge. This is unacceptable. Like what is the reason for this? How is this beneficial for the consumer? Like your filters are so expensive. Wouldn’t I buy a new RO every year? Maybe that is your strategy to have people buy new ones every year? So sad. Please take action against this exorbitant charge. Not beneficial for the middle class sector

Hi,
I recently purchased Kent RO water purifier . Sales person Sarpraz mob number +[protected] had made many promised that payment will be converted into EMI option and also told will exchange amount for old water purifier.
But after the day payment had completed, he not responding to phone and avoiding all the call.
Pls. request to look into this unprofessional behaviour of Sales person and help to get better service

Thanks,
Venkat
[protected]
Venkat.[protected]@gmail.com

Within one year and 3 months, the kent RO purifier motor and filter got faulty and service person requested to change everything of about Rs.6000. We have spend 17000 for the machine and we didnt except this much of low quality product from the brand. Kindly take necessary action asap

Hi Team,

This complain is for kent ro service centre in lucknow khurram nagar area.

They provide pathetic service and work according to their benefits.

They will damage your product and then repair it for more cost.

you have to keep them calling rigourous ly.

Myself Chetan Patel, senior citizen from Baroda, Gujarat. We have recently purchased(20 th
July 2021) Kent RO purifier from Reliance digital store, Karelibaugh, vadodara.

Since purchased date, third time pressure switch problem is occurred in subject machine.
Every time service person comes & open the machine, removes the pressure switch lugs &
clean it & insert it again & machine is made functional after all this monotonous
operation. This is indeed ridiculous mechanism of Kent purifier that same problem is
repeated every month & we are landed in big trouble, chasing service team, wasting our
times & experiencing unnecessary pain. I am myself an electronics engineer & first time
observed such irritating outage of machine from company like Kent. I am surprised why
issue is not attended to root level by service team & compromising issue just to sake for
satisfying customer. Seems service team is half knowledge over the technology. If the
piece is defective then Kent has to replace machine to prove level of service from Kent
& to satisfy client.

I request for machine replacement as seems delivered pieces is defective genuinely. Hope
to have your personal intervention in this matter on priority. We have selected Kent item
considering its quality delivery & brand name in market & wish to continue the same image
.

WIthin 1 and half yeras of purchase the motor is not workingh. In fact in such short period we have been replacing spareparts every 4 months, and more than 10 time repiars have been called for. Should have preferred another and better brand.

Hello ! My Kent pearl Ro system number KR [protected] .I am facing frequent repair to my Ro system and every time I have to pay around 2000 to 4000 rupees within time span of 2 months .each time a spare goes off first time it was two filters and next membrane in just two months next again now filter problem within weeks .I'm severely dispointed with the product .I choose Kent over other competing brand because I trusted Kent lot but that is failing . Now my system is again failed it not filling water . please take immediate action and rectify it . I have paid around 7000 rupees within 2 months for Kent pearl now there is again problem in my Ro system

I have a problem with my purifier

Call many times to your service provided and customer care no. but till today no one came and get resolve.
I have already get the AMC and paid earlier.
Called on [protected] and getting no proper response from this person.

My No. is [protected], [protected]
Please resolve ASAP

Adi chunchanagiri mandya districts place
we bought Kent RO purifier for our home now the filter have filter problem the service man not repairing properly product installed january 16 2021

Case Id -

[protected]

Request :[protected] is assigned to sanjay-[protected] but he has not visited my home and also I got massage from kent that issue is resolved how it is
This boy call me and charges money but kent gave free service according to terms and policy

When the Kent executive Anuj ([protected]) visited us from the Ghaziabad office he first inspected the RO system. Then he gave exorbitant estimate of 5K to repair the appliance. When enquired he said don't take the bill from me and the whole appliance will be fixed in 3k. He told us that the office manager support him so this is achievable.

Kent should take strict action against such people who are tarnishing its image for their own profit

I am not satisfied with the service and maintenance team of Kent RO, Janak puri service centre. I was facing issue with my kent ro product that the outlet water stops automatically while the power supply is on. Engineer Mr. MUKESH visited and parts of Rs. 4750/- were installed assuring machine will work perfectly. After some days same issue arises. Again with lots and lots of calls and talk with area manager Mr. Sham sunder new technician namely Mr. Dhirender visited and installed product amounting to Rs. 2400 assuring machine will work perfectly. But the next day itself same problem arises again. No outlet water coming inspire of power on. Complaining again Mr. Vijender visited and provided me information that a part namely solonite requires replacement. That part is local not of KLent RO. I purchased Kent RO in 2017 and that part is of 2017 itself. Not even a single time changed. So, how it can be local, if my Kent RO Product was original.

Approached for demo of your product as provided in your portal. So far no person of your company has contacted me by any means except sending photos of different products through SMS. The photos are already viewed in your portal. The issue is free demo as per your policy.
Please confirm whether your company is interested for marketing or depending on misguided publicity.
In case no demo is arranged shortly, I will switch to other product available in the market.
I am using live guard water filter for the last 15 years and want to replace with your product based on your publicity.