Kent RO Complaints & Reviews

Burdwan service centre of the Kent purifier is very bad. In the servicing, the change of a tube like part was required because the purifier was not purifying the water and the machine itself was making a very loud noise constantly. We didn't realise that the servicing person installed the "OLD" part of the purifier and took ₹500 and told that if this happens again no money is needed and didn't give us any kind of receipt. The machine worked fine for 2-3 day but again the problem was happening. We eventually called the service centre near us, the servicing person came but this time he installed a new one but again he asked for money, but as we didn't have any receipt we had to give the money ₹470.
We called the customer care service in Burdwan for the refund of the money but the man was very rude and was threatening us and challenging us that we can do whatever against him but we will not get the money back. We then also called the Kent Headquarter in Kolkata, India but the number was always switched off. This issue with our purifier is happening for months and every time the Service person came they took ₹7000, ₹8000, ₹2000, ...etc. But the problems were still there and the condition of the purifier detoriated.

So I would be very grateful if my complaint takes quick actions in refunding the money. I also request that the company takes strict and quick actions against this threatening manager of Burdwan Kent Purifier Service Centre, who was given to talk to by "The servicing person" DIP BOSE Ph no.[protected]

My RO was making a lot of sound . On the first complain no technician came but I got a message in the evening that my issue had been resolved. On complaining a second time a technician came but said the noise is normal it does happen due to the pump which incidentally had been changed a month back. This happened on the 5 th and today on the 9th the water supply from the machine has stopped. All this after paying an AMC of 5k .

For last 5 days no technitians are coming to serve even after repeated calls by me in durgapur Kent service centre.
It has happened several times before too.

Hi,
Refer to the above subject, i have a Kent Excell+7 Liters, which i had purchased through Amazon on Feb 2020 Order #[protected], i had paid additional amount for service guarantee for 3 years at the time of purchase, now my concern is from last two months we are complaint regarding our service issue, but no body responding and resolving our issue attached screenshot of complaint messages, today ie;[protected] technician visited to our place, instead of doing service, he is asking Rs. 5, 500.00 for service, as you can see in the messages immediately they will cancel our complaint, request you to take necessary action and do the needful.

regards

I have registered my complaint many times about RO . Its clean water flow is very less. The service franchises is not taking interest on repairing.

This is a kind request to whom it may concern that I am having a RO( Kent) in my use since last 2019 from your company of repute.Presently its filters are chocked very badly as I am using this device in a hill areas situated in JNV Campus nainital situated at almora High way. I have made my complaint on your toll free no and mechanics contact number on [protected] repeatedlly .He promised many times in last 12 days that he will come and rectify the problem but he never came and now not receiving the call also.kindly take the concern of my issue with prompt action to provide your best services to me. PRIYANKA BAUNAL [protected]

Dear Sir, Jai Hind & Namaste !

I am your old customer & have 02 RO KENT Systems KR11014007GR & KR[protected]MY at my residence in greater Noida & Mayur Vihar Delhi.

My former RO No: KR11014007GR developed a problem & i registered the complaint which was confirmed on my mobile at 10:43 AM today(03 March 2021) vide Request No:[protected].

Mr Anshu[protected] visited my Flat No: 3J-304 AWHO Gurjinder Vihar Chi-1 Pkt-5 Greater Noida-201310 around 11;15 AM when I was away on duty in the hospital.

He gave us a Bill No :911054 dated[protected] for Rs 6300/- while actually took Rs 6900/-paid via Paytm on his mob:[protected] linked to my SBI A/C : Paytm Ref No:[protected].

In this regard I want to submit the following for your kind perusal & necessary action please :-

Bill No 911054 has the details viz;
Item Code 20529. m/m. 01. Rs 2750/-
Item Code 20018. F&T. 01. Rs 250/-
Item Code 20009 LC. 01. Rs 500/-
Item Code 20010. LS. 01 Rs 500/-
AMC WAR/AMC end date: 3/3/22. Rs 2000/-
Item Code 20247. SF. Rs 300/-

The Sum Total of these items is Rs 6300/- while he has taken & pocketed Rs 600/- in excess from my wife by hoodwinking her.

He did not allow my wife to enter her remarks in the CUSTOMER REMARK BOX.

He did not allow to sign her in CUSTOMER SIGNATURE BOX & instead forged the signature in his own hand.

He did not purposely allowed her to enter our email ids : [protected]@gmil.com/[protected]@gmail.com

He took away the old parts for which he billed us.

Please take cognisance of my complaint & detail a genuine representative from your company to visit our site for to certify if original KENT RO items/parts are replaced & not the spurious/duplicate ones & inspect the copy of the Bill.

Such unscrupulous employees harass & cheat the customers & bring bad name to the company & dents its Reputation.

You are requested to look into my complaint & resolve the matter at the earliest & help recover Rs 600/- charged in excess by deceit.

Please do acknowledge the complaint of a Veteran & Senior Citizen of the country.

Thank you & regards

-Col(dR) Rajeev Razdan
[protected]
[protected]
[protected]

No service by company.Every time tickt closed without any service. Company promise for 4 yr free service.
Kindly f di o needful.
Mob [protected]

Ukv

Hi,

It’s been 4 days that my Kent Grand Plus is not working. Despite having an AMC, I have logged numerous complaints but every time I get only one response that our technician will come and fix the issue. But no one visited.

Even in couple of time technician‘a phone number is also shared with me. And when call them they say, they will come in an hour but no one turns up.

I tried reaching higher management and wrote emails in the given mail I’d but it seems it all goes back to the same service vendor. Looks like Kent is given all their business to these vendors who don’t care about customers or their problems.

I just want to talk to someone who is employee of Kent.

Not working please solve these issue

Hello all, I bought Kent grand plus. Now it's filters are not working for which they charge 4500/- plus 2800/- in case of motor repair.
And that technician told us we have change filters every year. But for other brands like aqua and local products are charging less for filter change. Can anyone suggest which filter to buy so that I can replace new one instead of maintaining Kent with high cost??

Our Kent RO display was destroyed during transit and the water was leaking from the tap. Service executive came but solution not provided. Product taken 3yrs back plz resolve the issue...

Team
I have filed a service complaint on 17.02 but no one is visiting.
My machine get faulted frequently.
In 2 month it's 5th times get faulted.
My register mob no [protected].

Water full automatically of and on

Even though I have been chasing up these guys for months. There is no proper response.

My glass kettle is still with them, promised me for a fix or replacement but no update on it whatsoever.

Product Kent Glass Kettle
Purchased from Amazon on 26th Feb 2020
Case id[protected]

Issue : Lights as well as the kettle stopped working

Last update from service center.
Product eligible for replacement but no stock in godown.

If there is no stock is it my problem..

I paid money to get a quality product, If the product does not withstand it's quality requirement.. Then you are supposed to get that fixed.

Dear Compaint team,

Very bad experience with Kent team..

I was raised service request @ kent app due to sound coming in box @ without power supply...

After that kent Enginer came & said issue in drum... This Enginer every time say need to change something-2 ... It means he is not Enginer...he is company sales guy for increasing kent business & issue facing by common people... Recently We paid 3500/- then after again he said.. then I refused & said pl send to other Enginer... After when he leave our house then water leakage started from kent tank & which was issue happened after open by kent enginer...

I have complaint to Kent team immediately & follow-up multiple time but not getting any response from his side .. since pending from 40 day's +

I have got 1 answer from his area manager.. if kent Enginer damaged @ service time.. then responsible of customer.. it is first time hear the policy of kent company...

I cannot imagine these type of service @ Kent brand.

I very frasted from kent service.

I will complaint against kent @ Consumer court due to wrong thing happening with customers & kent not taken any action or responsibility for his Enginer.

I have purchased Kent kettle online from Amazon.in with one year warranty on 11 June 2020. The kettle stopped working properly on Nov 2020. After repeated complaints a technician from kent service center from kolkata Name Metro Sales & Services finally visited my house and tested the kettle. They could not repair the kettle and took away the kettle for repairs at their workshop on 11December 2020. Repeated follow ups with the service center have not yielded satisfactory response. They told me that they dont have any update from the company. It is more than a month and no action have been taken from their side. The detail bill of the Item has been attached.

I have purchased kent superb star in august. It was all working fine until January and it started giving problems then. The TDS level always shows as low minerals, so we are not sure if the water is drinkable. We even tried raising a complaint with Kent customer care, they just come and say that sir it will show like this only and they can't do anything. Sometimes they just cancel the request for no reason. Now it's difficult for us to understand if we can drink water of the filter. I have a 2 years baby and it's really unfair.

Hello

I want to to draw your kind attention towards incomplete information provided by your installation engineer it's been one year and a carbon filter got damage twice due to which we have to shell out Rs 1000 to replace it .

Now it came to our knowledge that it is mandate to install pre filter to keep purifying the water and it also protect the carbon filter from damage. But this information was not provided us during installation not when engineer came to replace the carbon filter.

Kent RO kept shelling money from us. It's a worst company seen.

I have Kent Grand plus model.
I logged a complaint thru customer service.
Then 1st visit of engineer told need to replace the part-1, same part replaces 2 days gone the same issue coming filter not working then calling to engineer not respond...Then 2nd call log engineer has visited again another part replace the same issue coming again...Then 3rd call logged again another part replace the same issue again fourth-time time visit he replaces another part it's working slowly and intermediate issue coming then case is closed by the company without any validation...in last 2 month I losses my 8000 money in ghatia kent RO due to kent sending an unprofessional engineer to the site, the engineer and ghatia dealer have no idea 💡 where is the issue in the machine they replace every part and taken 8000 but still not working properly..at first I already said to engineer and dealer pls estimate the issue and spare prise how much required for investment if it's going to 5000 plus then I am not doing the same but fake dealer, customer service and the engineer said us this time this issue is short out but at last in 2 month I already invest 8000.now also still coming intermediate issue...and customer care denied for the same...and company also provide 3 month warranty in part...so I don't want to replace part pls give my money back and give me compensation for waiting my time and energy