[Resolved] Kent RO — Kent Ace

manishdaga

from Bengaluru, Karnataka

Address:

560103

I have bought a Kent water purifier and within three month its LED's are not working. Product is still under warranty . I have raised complain 3 times (case-id[protected] on 11/26/2015, case-id[protected] on 12/1/2015 and case-id[protected] on 12/3/2015) but all the complains were cancelled without fixing the issue or even no one visited and see the issue. In between I called customer case also still no-one came to fix the issue. Really pathetic service. I need this to be fixed as soon as possible.

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Aug 6, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

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Comments

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Manish,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

manishdaga

from Bengaluru, Karnataka

Hello,

Your "deeply regret" will not make my life easy.
Its been 4 days now and still I didn't get any update about when it will be fixed or when anybody from your side will visit.

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Manish,

Your complaint is under process. Kindly cooperate with us. We will revert shortly.

Warm Regards,
Team Kent