Kent RO Complaints & Reviews

This is reference to Order No: [protected] & Invoice: BM808 for Kent supreme model water filter. We have bought Kent supreme model from SRS Enterprises, Bangalore with Invoice Reference Number bm808 dated 20th September 2014. It’s just 3 months over, I have observed within 3 months 2 times I repaired my water filter for which I am keep paying additional money would like to understand why would I pay every time when warranty of machine is covered for 3 years. I have taken warranty as well during Purchase time. I would like to know why every visit engineer is charging visiting charge as well as Instrument replacement charge. I request you to send me scan copy of my Bill/Invoice with Warranty details including all terms conditions. Due to my shifting to US, I misplaced my actual invoice. But I do have information about Invoice and order details which I have Witten above. If anything wrong in my understanding please send me all details. Please do the needful ASAP. Send me scan copy of warranty card.

Last week I purchased a Kent Gold water purifier from a local dealer, it worked fine for the first day but then it start giving very bad smell, i think instead of purifying the water it makes the water much more impure. I keep using it for 1 week hoping that the bad odour will go away, even i have already cleaned UF membrane 4-5 times during this period, but problem persist, so you are requested to solve my problem as soon as possible... My...

I have been using Kent RO for many years. I always subscribe for AMC(service Code 5421) to get good service but I am sorry to inform you that your local franchisee at Ambala .M/s Hardeek Care Services Shop no. 56 lal kurti bazaar near Bus Stand, Ambala Cantt.Telephone : [protected], [protected]has failed to provide services.I called the franchisee on 23 Jan for service but he failed to provide satisfactory services with excuses like spares not available etc.

my product kent guard+ serial no kr[protected] amc done on 12 jan 15. for last 3 days the filter alarm was ringing and now filter is not working.i have been calling [protected], [protected] and call kept getting directed to same no.then i called [protected], no of mr pramod who did our amc but he did not pick up the call.now its an emergency since the filter is not working and we do not have drinking water.pl send some one at the earliest to rectify the fault.my address is as under alok sinha 59/2 baird place delhi cantt 110010.

Dear Sir, I would iike to bring in your kind notice that I have purchased your water purifier Kent RO Grand+ on 2nd September 2013 from your dealer M/S Kitchen Care Patiala Punjab vide invoice number 9633. It is almost more than one year time passed but nobody came for its service and when I have contacted for the same their approach is totally different. They denied to give us free service facility by saying that it is out of warranty and if we want service then we have to pay for the same. Logically it is their duty to inform us timely for the same but nobody approached us and even when we approached then their behavior and dealing is also very rude. Kindly look into the matter and give me solution for the same.

sir, we had purchased Kent RO device dated 9/06/2014, after 2 months we put a additional system for water purifying ( Rs-1000/-), Next day it gives leakage, immediately we informed to service center, but no response, after several call he come & rectified, last one month we are facing problem, it is in brake down condition in between one day service man made repair and replace the some coil and take money (Rs 250 /-), after next day again it is same in brake down condition, there fore we are requested kindly properly rectified or replace new one, provide proper Sr.service person arrange with in two days from received phone call from customer.

We have purchased kent elite mineral RO on19/05/2014 from your dealer Gladiator Engineers, Trichy 18.SERIAL NO IS KR[protected] Now it is not working .Being the government organisation nearly 40 to 50 staffs are working in our office we are facing lot of problems .We have called the engineers for servicing but he is blaming us and not attending.only once he visited and said there is no problem in the purifier and inflow of water is not so force so only problem he told.then why salt water is coming, automatically machine is not switched off heavy water flow in the cabins etc .Kindly take necessary steps to rectify our problem else matter will viewed seriously. Our address is CENTRAL BANK OF INDIA, REGIONAL OFFICE 1-C, RANGA COMPLEX, WEST CHINTHAMANI KARUR BYE PASS ROAD, TRICHY.PH NO[protected]

Hi, I have bought the kent supreme model in may'14 and from then onwards almost it has stopped working for more that 7-8 times. It is really very problematic . We donot have any other source of drining water at home. Can you please make an arrangement so thjat we can get a replaced model. You can understand, if a new machone stops working in every 10-15 days. We then need to buy water and drink and do our works. please do the needful

Local dealer has charged for following items.please verify and tell me. UV Lamp-600/- UV Blast-935/- (they replaced both the item on[protected] Carbon filter-600/- Sediment filter-600/- IR Arry-600/-(they replaced all these three items on[protected] SMPS-935/-(on 16.01.2015)

I purchased a KENT SUPER PLUS (Mineral RO Water Purifier) on[protected] through online. Invoice no : WSM 13000975. S/N : KR[protected]. During sale we were committed by company person that there are 4 free servicing in the first year of purchase this product. It’s now almost 1.5 years and no one from company side came and visited the product for servicing. ‘PRAMIT ENTERPRISES’ who are the authorized service provider of this company and Mr. Pramod Kumar Nag ([protected]/[protected]) is the concerned person of ‘PRAMIT ENTERPRISES’. For almost last one year we have repeatedly contacted both ‘PRAMIT ENTERPRISE’ and ‘KENT CUSTOMER CARE’ for servicing the product we have purchased. However no one came and visited at our place. Always both parties are asking me to contact the other party for availing the free service. And each time both parties kept on giving false commitment to us. For last one we are not being able to drink water of the purifier that we purchased. Unfortunately we used the purifier’s water to make my one year daughter’s food. And the very next my daughter was admitted to nursing home for 4 days for diarrhea. In media KENT shows that they help us to drink the best water and provide the best service. But I must say that KENT is the worst company I have ever seen. They don’t even bother to solve customer’s problem. We have never seen such an unprofessional and irresponsible organization before. They only know to sell their product but don’t bother for after sales support. We are really suffering now to purchase purifier from KENT. This is our worst mistake to purchase the KENT purifier. Last week also I called on the customer care and again I was routed to ‘PRAMIT ENTERPRISE’ and they said that we have to pay for service since the warranty period is over. My question is that if there is any dispute in the purifier then why should I pay because of company’s irresponsibility and unprofessionalism? Before this complaint also I lodged online complaint in consumer forum 1.5 months back, however no resolution yet been provided to us. · Authorized service centre name : Pramit Enterprise · Owner name : Pramod Kumar Bag · Contact no : +91 [protected]/[protected] · Product invoice no : WSM 13000975 · Customer PO :[protected] · Order no : EB1302280 · Customer name : Sandip Basu Chowdhury · Customer contact no : +91 [protected] · Customer mail id : [protected]@gmail.com

I m fully harassed from kentro service provider i call many times to service man that didnt come our destination and always give a excuses..and now our ro has a low tds n have a change of water taste company will fully irr responsible and cant fulfill my complaint and its dangerous for our health.please take action immediately as fast as possible...

Hi Team, Kent RO Service Engineer visited my place after a routine service call. However my work is not completed fully but he has taken the full payment from me and assure me that he will be coming next day or max next to next day (engineer visited on[protected]. But after several times of calling he is not coming and not responding my phone calls. Service engineer came and told me that there is a problem in my RO Filter. So he replaced that filter forcefully. But there was no alarm indicating in my RO. However without alarm he suppose to replace my RO Membrane !! He only replace my RO Filter but didn't do any maintenance of other filter, other paths of RO machine & Side filter. This time simply I called the Service engineer for only routine maintenance. So I am requesting you to provide me the service engineer in my place again this time I will not pay any fee to them. Agency Details : Agency Name: Swemi Enterprises Service Engineer Name :Ratnakar Service Engineer Phone No:+91-[protected] Amount Taken :2500 + 300 (RO Filter + Service Charge) Be careful of this type of frauds . Thanks,

I am Murali kumar R, residing in Triplicane, Chennai 600005. This is my number [protected]. I got my Kent RO serviced only 4 months back by replacing RO Membrane, Sediment and Carbon filters. But again I have got the problem in my RO and the technician is telling that my RO membrane has got blocked. The rate of the RO membrane is Rs.2500. How can we be able to change our RO filters once in three to four months. The other brands RO filters(like Eureka Forbes) are coming for around 1 year, if not for atleast for 10 months. When we approached the kent service center in chennai, they say that they can change the RO filter within warranty only if it gets obsolete within 3 months. They themselves are accepting that the life of the RO will not come for a year or so. We need a replacement of our RO membrane without cost because we cant bear the cost of 2500 for every 4 months. It is upto to them to provide a good quality membrane and sediment and carbon filters. Atleast they should manufacture the candles according to the quality of water in the city.

i have bought a KENT MAXX by May last week 2014. Filter Alarm went on beeping now unauthorized service dealer has changed filters and charged me INR 1500/- where as original Filters cost INR 850/- which i checked with a authorized dealer Kumar Electronics in Tuticorin. Kindly place a law suit againts Vintech Contact number:[protected] as the person was irresponsible in answering. If i am asked to produce the bill & product with replaced spare i will.

Sir, i purchased your product and contact your franchise(ph. no. [protected]) in Rewari (Haryana) to install it but he is not able to do this since one month. He usually postpone the time for a period of two, three days. Even today he gave me time on monday with a condition i.e. if possible. Please see in this matter so that i will enjoy your service as soon as possible. Yogesh Kumar [protected] [protected]

Dear sir, i bikash kumar saha from baripada .i am purchasing a kent grand plus ro system in[protected].unfortunately my warrenty card is missing.in this situation my kent grandplus machine in some problem but the kent complain boy tellus without warrenty card no free service and no spare parts change .pls help us to proper service. yours customers bikash kumar saha [protected] baripada odisha

Please find below my complaint mail thread raised to bangalore area KENT serivce manager. No reply/action taken yet. [protected][protected][protected][protected][protected][protected][protected]-- Hello Sir, Your service engineer visited my place yesterday & have identified the problem. The UF filter is burst & so the water is leaking. The Filter is changed just a month back from your authorized service Center. Details: Pure Water Solution, Bayyappanahalli, Bangalore. Contact No:[protected],[protected] Name: Ashok The system was installed by them & serviced regularly. Yesterday, a new service engineer came as per your advice (Ph:[protected] & he said that the UF filter installed is a duplicate one (which was installed by KENT Authorised service Center). I haven't changed it yesterday & it is still in not working state. I want this to be replaced by 'Pure Water Solution' asap. This filter is installed only on 11/11/2014 with Bill No: 1063 by Pure Water Solution. Together with this, I have changed the below items on the same day: 1. Sediment Filter 2. Carbon Filter 3. FRT filter 4. Rost Carbon (this is how its written in the bill) 5. UF Filter 6. Spun Totalling Rs. 2900/-. On the same day, it started not working & it was serviced again on 13/11/2014 bill no: 1069 - Choke was changed. It didn't work again & on 14/11/2014 bill no: 1071 S.V changed. There has been continuous problems with the system since its service on 11/11/2014. I have spent a total amount of Rs. 3750/- (2900 + 550 + 300) in the last month alone & again its not working from last sunday 06/12/2014. I have been calling the service (Pure Water Solution) from that day & they say they will come today/tomorrow/now/in 1 hour/within evening & till now, no visit from them. I have called them yesterday/today too after the service engineer's visit & explained them the issue and asked them to come & replace the part. Still they are not attending the problem. This is not the way how it should be handled. I am really fed up with their behavior & I am thinking of raising a Consumer Complaint. Before that, I want to get your reply since they are KENT Authorised Service Center. Issues now: [protected] 1. No proper response from the service centre for 15 days with everyday calling. 2. UF filter installed is duplicate (as confirmed by the service engineer who visited yesterday) 3. Pump installed is also duplicate (as confirmed by the service engineer who visited yesterday) 4. Most of the items are charged extra by the Service Center (as confirmed by the service engineer who visited yesterday, details below) 1. Carbon filter charged to us - Rs.500/- Price mentioned by yesterday's service engineer - Rs.400/- 2. FRT Charged to us - Rs.300/- Price mentioned by yesterday's service engineer - Rs.200/- I have all the service bills & service record maintained with me properly. I want everything to be corrected by the service center free of cost Since I have paid for all of them just a month back. I am writing this mail to you as a first escalation. I am hoping I will get a proper response & service from KENT. Thanks, Subramani S. [protected][protected] On Wed, 17 Dec 2014 at 3:46 pm Kent bangalore <[protected]@kent.co.in> wrote: Dear Sir, Spoken to the customer, the call is been assigned to SF, will be completed by TOMOROW. Rgds Nirmala From: Manikandan M [mailto:[protected]@kent.co.in] Sent: 17 December 2014 13:32 To: Bangalore Subject: Fw: Query from Kent's Feedback form Thanks & Regards Manikandan M | Area Service Manager | Kent Ro Systems Ltd | Kent Towers, 554&557 Vinayaka House Building, Co-Op Society Layout 6th Block, Nagarbavi Village, Bangalore -560072 Tel : +[protected] | Cell: [protected] | Email: [protected]@kent.co.in From: callcenter Sent: Wednesday, December 17, 2014 12:57 PM To: Manikandan M Subject: FW: Query from Kent's Feedback form From: KENT RO Systems [mailto:[protected]@kent.co.in] Sent: 16 December 2014 17:14 To: callcenter Subject: Query from Kent's Feedback form User Details : First Name : Subramani Last Name : S Contact Number : [protected] Email : [protected]@gmail.com Address1 : Anand Nagar Address2 : Marathahalli City : Bangalore State : Karnataka Pin Code : 560037 Country : IN Feedback : Hi, I have been using Kent Purifier for the last 3 1/2 years. For the last 10 days, the machine is not working & I have been calling the service guys every day, they say they will come today & never turn up. Its really irritating to call these guys every time. Do you have any phone number/contact person to whom I can report this ? Thanks, Subramani S.

Sir, I HAVE PURCHASED ONE KENT RO SL.NO.[protected] FROM JHANSI THREE YEARS BACK. NOW I HAVW 3/4 TIMES LODGED MY COMPLAINT TO VISHAL ARORA OF JHANSI DEALER THAT SOME PROBLEM I FOUND IN KENT RO ANS 2/3 TIMES I HAVE REMINDED HIM BUT TILL NO BODY HAS COME AND ATTENDED MY COMPLAINT. SO PL TAKE NECESSARY ACTIION AND ARRANGE TO ATTEND MY COMPLAINT IMMEDIATELY. ALSO THE SERVICES OF VISHAL ARORA IS VERY POOR. MRS. VIJAY SINGH EXECUTIVE (HR)/BHEL/JHANSI RES ADDRESS : 511 NANAK GANJ SIPRI BAZAR JHANSI

SERVICE & REPAIR DONE ON 15/12/2014. CALLED BACK SINCE NOW KENT IS PROFUSELY LEAKING AND FLOODING THE KITCHEN. ON CALLING THE MENTIONED CUST CARE NUMBERS, THE LADY IS BEHAVING VERY HIGH-HANDED, RUDE AND NON-INTERESTED. SPOKE ON THIS NUMBER : [protected]

My water purifier, purchased in Feb, is not working electrically. Even though water is coming out, no light is glowing inside. The water tastes just like tap water. We have been calling the technician for the past 1 week. All he does is to lie about coming to our home. The mobile no of technician is [protected] Such a customer response is not only shameful, it also I encourages us to go to the consumer forum. Hope it is sorted out soon