Kent RO Complaints & Reviews

I bought KENT RO PEARL from Tamil Nadu on 05 Jun 2013. Now i have shifted to Binnaguri In West Bengal. I installed the Pearl RO but it did not work. I launched a complaint in the call centre. I waited for almost a two weeks before an individual came and met me. His name was Amit ( mob No [protected]) and claimed to be from Kent. His name and number was given to me by Mr Shidhar (mob no [protected]) who is supposedly the service manager for Siliguri.

When Mr Amit saw the machine he told me that the ballast was faulty so he would try and fix it through some modification/ wire interchanging/ totka or whatever that may be. I objected to it because as i understand the machine is computerised. He insisted that he knew his job well. I also inquired about the warranty as it was still valid. His reply to this was that the warranty was only valid at the place of purchase i.e Tamil Nadu. This was rather surprising to me.

As he dug further, the machine went dead and he said that he had to replace the ballast and two filters. He did so the next day and charged me Rs 3000/- ..The service light of my machine is always to which he replied that i should only be concerned about water. He has refused to come again and says that the money cannot be refunded.

My issues:-

1. I am not sure if my machine is working properly or not. I am worried since my families health is involved.

2. I am not sure weather Mr Amit was from Kent or not? No I card and no other proof.Why?

3. No bill was given. Only a piece of paper in which the total amount was mentioned.Why?

4. Why my warranty cover is not all India? Since it was in the warranty period, i need an explanation.

5. The conduct of the individual was rather rude. After taking the money he has just refused to respond to my problem.


regards

Vishwajeet

Dear Representative, I have bought a Kent Grand Plus mineral RO system on August 31, 2013 from Karam Enterprises, Jammu (contact no.[protected], [protected]). The Dealer have supplied defective machine which showed frequent leakage of water and partial submersion of filters even from the day one. Kindly replace the RO system.

PRODUCT : KENT GRAND + MINERAL RO. SSERIAL NO : KR[protected] CUSTOMER : P.MAHADEVAN MOBILE : [protected] DATE OF BUYING : 28/8/2013 Respected sir, My Ro's membrane is gone and I have reported to the service centre but they are not responding properly.Its already 15 days still there is no proper reply.Even if we try to contact them they are wantedly avoiding our call. So please ask them to provide service as soon as possible.we are suffering because of the water. I hope you will help us in solving this issue. Thank you.

dear sir I purchased kent supreme on 1/06/2014 from bajaj Electronics panjagutta but it is not installed till now.already 17 days passed this is the service from Kent so plz before u bye just read reviews and decide Ur self plz helpful telangana mobile : [protected] pin : 504273

Sir/Madam, I had lodged my complaint b4 this but no action so far. My kent Grand+ was 1st time installed on 6.11.13 by M/s Pearl Infotech Bangalore by charging Rs.350/- misusing the nomenclature as 'reinstallation' chgs. Further reg. pre filter they stated that kent prefilter not available anywhere and have fitted a prefilter which is worth Rs.700/- by charging Rs.2000. They have detached d warranty card w.o taking my sign. and...

Dear Sir, I was almost forced to take AMC (paying Rs 2000/-). However, no terms and conditions were provided to me. Had I known that Filter etc are not covered then I would not have taken AMC. Further, had I known that that spare parts are so expensive I would not have bought KENT R.O. system. I want my money back of AMC purchased by me. regards Soma Mazumdar [protected] [protected]

Hi, We purchased KENT RO GNAND + from Chroma last year in JUNE 2013. And exactly after one year (june2014) it’s all filter got damaged, and for replacement its coast around 4500 rs. MY question here is KENT RO maintenance this much HIGH?

I have a MC for my Kent water purifier dated 27.7.13 model no is grand[protected]. During my MC period the filter of the machine was replaced with a new one but within ten months the filter was damaged along with the RO.when called for service the agent refuses to explain anything and behaves badly telling to talk at service centre.They claim no guarantee to a part they placed within a, c period.they have only one answer to get a new MC.

I have purchased Kent RO Pearl model from Croma Vadodara. The draw back with the unit which cost around 16-17 thousand is that its not robust. Ants make their way to the water collection tank. There are so many grooves and openings in the system that ants even venture near the cartridges. So whats the use of advertising that drink pure water from Kent RO, when the units designed are faulty which allows ants to venture inside the water collection tank, so you think the water is even potable. You have to overcome this problem and make the unit such that its not accessible to ants etc. Let your design team do some work and lets see how soon they come out with a robust unit.

service guy who came for service from WATER WORLD service station...He fitted all duplicate parts apart insead of origianl and he took full original parts amount..He dameged my water purifer fully..Now if i call him he use absued languages..and from that purifer everytime water is going waste which is really a big problem..(Person who viseted our place his name is MADHU his mob.no.is [protected])...I have hope from you that you will help to resolve this my problem...Thank you so much...(MY RECIPT NO.IS 840)

WORST SERVICE. VERY VERY DISAPPOINTED AFTER PURCHASING KENT RO.

In past we have purchased so many products even Kent RO in year 2010 in Punjab but never ever saw a worst service in my life.

In future never ever purchase any Kent product. Thinking about vegetable purifier but NOW Big No to all KENT products.

WHY so ???

READ BELOW.

I have purchased Kent Pearl on 2-June-2014 and till today 10-June-2014, I am not able to get drinking water from it.

Worst service at Bareilly. I never saw such a bad service in my life.

When I purchased machine and when first time I contacted service center then no one told us that pre-filter is add-on and after paying Rs.16, 000/- for RO I have to purchase pre-filter also.

First time, installation time given was 6PM, 2-June-2014 but when I contacted service center then they told that machine will install at 8PM, 2-jun-2014, TELL ME IS 8PM IS TIME TO INSTALL MACHINE AT CUSTOMER RESIDENCE

When person arrived then he told us that machine will install after 1 week, they are about to work 8 hours in a day and he showed us some card in where difference in date of purchase and date of installation for other customer is 1 week . When I asked about pre-filter he said that he forgot to bring that.

When I contacted service center then person on phone said that ever you have seen pre-filter.

I sent email to [protected]@kentrosystems.com and Mr. Tyagi contacted me on 3-Jun-2014, morning on phone, I told them all details and even he did not told us that pre-filter is additional purchase but he assured us that machine will install at time convenient to us.

Now today after 1 week, 10-Jun-2014, when I again contacted service center then I told them to install machine at 4PM but at 4PM the person who arrived first time gave us a call from service center and asking us address again .

He arrived at 5:30PM and then pipes which are provided with machine does not work with our already working pre-filter.We said that we will not install machine without pre-filter. He told us to purchase pre-filter at cost of Rs1250/-. In first visit they don't told us that pre-filter is additional cost but in second visit service center person told this to us.

When we refused then he said that you need our service for 1 year how you are behaving.

See after spending Rs.16, 000/- on machine which was not installed on said time, I must get have a lesson on behave, !!
WOW!!! What a company and what a service!!.

I have sent following emails to [protected]@kent.co.in, [protected]@kent.co.in, gmail told me that these emails was not delivered.

Model- Kent Grand, Product no- KR[protected] Date of purchase- 15/11/2013 Dealer from purchase- BANALATA ENTERPRISE AT- CONTAI, East Midnapore, Ph No- [protected]. Name of purchaser- JHUMPA BERA, AT- Sherpur Bamunbarh, PO- Contai, Dist- East Midnapore. Ph no- [protected]. Complaint details:- For long time about two months machine isn't working, many times I complaint the above dealer and after long time they inspected and they said SMPS of the said machine is is in problem and it is to be replaced, The machine is under warranty period but they don't give any service regarding this and machine is till now not working and i face problem. Please solve regarding this.

R/sir, I have taken AMC of Rs. 4200/ by your authorized service center VIBHORE SHOPPE MATHURA on dated 12.06.2013 except primary filter no other filter has been replaced membrane also to be replaced after 6000 lit. as mentioned. I have purchased machine in June 2012 which serial no. is KR[protected]. I have call to your area representative Mr. Radhayshyam Bharti ([protected]) regarding my problem according to him all the filter has to be changed under this contract.within one year he has changed sediment filter, carbon filter, UFmembren which receipt is attached with this mail. Therefore it is requested you to kindly do needful. With regards A K PAL Qtr.No.-5/112, Mathura Refinery Nagar, Mathura Mobile:-[protected]

We have paid nearly 2500rupees in two weeks for the engineer to repair our machine, but he is not fixing all the problems at atime and taking more money from us.Sometimes he is not getting all the errors in it.We are fed up with them so please report our complaint.

sir/ma'am, we had installed a RO at our showroom on Sep.2013. Now we are facing problem in the particular Purifier. We just ask for service to our Dealer Manjeet Electronics Rudrapur on 31st May, but after repetitive calls he didn't took it seriously and till now no action has been taken from there side. After so many calls they are picking our call and saying we will call you later. Please take a quick action on our complain as soon as possibe.Just on the basis of your after sales service we opt for Kent,

On their website "http://www.kent.co.in/Online-Store", they are showing "Free installation and delivery across India".

I have bought a KENT Grand+ Mineral RO, and not able to get FREE INSTALLATION. and also the PAID staff of various ZONES are asking for various amount for addition pre-filters (along-with) the INSTALLATION FEES (Which is going to cost me around 1900/- in whole), and this cost is in addition to the ORIGINAL COST of this Purifier (Rs.17, 500/-), which is already much higher from AQUAGUARD and other same function purifiers available in the market.

Either I want the Free Installation along-with all Pre Filter etc. or I want to go to the consumer Court.

Complaint no 40772 was lodged on 31.5.14 but till 3.6.14 there was no response. We had to buy water bottles worth Rs 1000/- from market.finding no Alternative, the defect was got rectified from private engineer after paying service charges.Pl take strong action against erring staff of company.

Sir,
i brought KENT RO six month ago from SHANKER TRADES NAJAFGARH NEW DELHI. I Registered complaint on 22nd may for servicing since the tank over following. The serviceman said the company will not give new sensor but they can provide a repair sensor. Repaired, so i didn't use the repaired sensor. on 31st may i called again service center for a new sensor. Today engineer came to my house and again he pride to installed a repaired sensor.
I m sending you some photo of the repaired sensor that engineer brought with sensor.After that i didn't ask him to install it.Later i talked with area incharge but i still didn't receive any satisfactory reply.
please look into this situation and provide new sensor as soon as possible.
i have been facing having problem last 15 days and i need u to send a new sealed sensor otherwise i will report this issue...

NOW, I CANT REVIEW THE PRODUCT BECAUSE THEY DON’T HAVE A CAPABLESERVICE DEVLIVERY SETUP THAT CAN INSTALL THE PRODCUT FOR PUTTING IT INTO USE<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Bought Kent supreme through ebay.in on 02 April 2014. The product is genuine &amp; was received in good condition – even as per KENT service guys. Got it delivered on 9th April; managed to find the proper installation request telephone number few days later; was asked to email the details, so sent them on April16th. Below is the copy of my email to KENT rep on April’29 2014. Even today, 03 June 2014 the product still hangs as a decorative piece in my kitchen!! Priya Solanki - [protected]@kent.co.in RS Rao - [protected]@kent.co.in M.Balasubramaniam ([protected]) Area Service Manager, Chennai [protected]@kent.co.in Hi Priya - Did I make a terrible mistake in choosing Kent supreme?? Myself &amp; my family are totally frustrated even before using the product. I had requested for installation on April 16, 2014. But the 15, 000 I spent on this product is still sitting idle. Wondering what kind of service is this? They were not even able to get a guy on promised time to complete an installation that would not have taken an hour. Then they sent an in-experienced guy yesterday who took 4long hours and managed to mess up the board. Now, I have been told that they will replace the board. I don’t think we have the time &amp; patience to struggle with these guys for coming years for a "water filter"!! Not sure how seriously is this being considered for such delays even to install it, then they mess up the filter. I just ordered a water filter so that I can provide a safer drinking water to my family. Now I’m in a complete mess created by irresponsible &amp;insensitive service guys. I would have accepted the part replacement if the board failed while in use, but not for something that happened during installation. I need the product to be replaced. If not, you can take the product back, I would be relieved of my headache in dealing with these people. I now feel, the Bottled water was hassle free if not safer.. I have brought this issue so that you would put an end to all the fiasco that is happening around and get an amicable solution. Someone takes a life’s hard work to build a brand while some effortlessly brings it down. Along with the product quality, Please ensure you have the quality&amp; capable service people. - Girivasan R Girivasan.[protected]@gmail.com

I have been Kent's customer for almost a year now. Few days back the Sediment Filter of my RO burst. The technician came and changed it with the new filter. But after that the water quality was still not good. Yesterday I again registered a complaint and today after technician checked the TDS it was more than 200. After checking he came to know that the membrane had some impurities. This came to me very surprising that why this inexperienced person did not check the Membrane at the time he changed the Filters. This kind of service from Kent is unacceptable.