Kent RO — Regarding the service in warranty period. | |||||
I have purchased kent grand+ 8 - litre mineral ro+uv water purifier from amazon- id kr[protected] on 29/12/2015. Warranty still exists. The membrane cylinder inside got problem and their is a leakage in the system. I have made a call to customer care on 01/05/2016 at 11 am. After 24 hrs also the agent didn't visit my home. Again after making 2 more calls, agent visited and said, membrane cylinder needs to be replaced and went out. He said he will replace next day. Even though clearly given information, kent services are very worst. I did a big mistake in purchasing this. Please take this complaint and due to which i have to bear the cost of purchasing water from other sources, even after paying high amt for the water purifier. Was this information helpful? | |||||
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Kent RO customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Till Today the service had not been done.
Regional service provider address:
RAIN DROPS SERVICES
69/4 SWAMY KRUPA BUILDING
NEAR BHANU NURSING HOME
BOMMANAHALLI
BANGALURU
KARNATAKA - 560068
Phone: [protected]
Mobile No:[protected]
other nos: [protected], [protected].
Stupid Service, no one came to service/replace the part even we have warranty.
Regional service provider address:
RAIN DROPS SERVICES
69/4 SWAMY KRUPA BUILDING
NEAR BHANU NURSING HOME
BOMMANAHALLI
BANGALURU
KARNATAKA - 560068
Phone: [protected]
Mobile No:[protected]
other nos: [protected], [protected].
Stupid Service, no one came to service/replace the part even we have warranty.
I purchased kent pearl 4 months ago and it's internal filter damaged. The service person is telling I will have to pay for it. It's under warranty period and what the heck
Kent RO Customer Care's response, May 30, 2018
Verified Support
Dear Madam,
We regret that you are facing issues. Please call our helpline number +91-9278912345. Alternatively, you may also provide your contact details at [email protected] or via private message. We will get in touch with you at the earliest.
Warm regards,
Team Kent
We regret that you are facing issues. Please call our helpline number +91-9278912345. Alternatively, you may also provide your contact details at [email protected] or via private message. We will get in touch with you at the earliest.
Warm regards,
Team Kent
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we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm regards,
Team Kent