Kent RO Complaints & Reviews

we have done the AMC with Alex Home appliance, And this is the 3rd renewal which has been made. There was no problem in the initial period. But since the last renewal which will be around 7-8 months back, one Mr. Sukumar has been assigned the job by the company. And I started having one of the worst experience with kent RO system. It has malfunctioned more than 7-8 times in this period. And whenever this gentleman has attended the job, he has never got the job card or has got signed the completion job sheet ( may be only once it was done). Whenever he has changed any parts, it has always been doubtful. Moreover his attitude and way of talking is very rough and not at all acceptable, as complained by my wife. The matter has been brought to the notice of the office, and plenty of time request has gone to change this person but to no affect. I have tried phone number of Mr. Sanjay Bagchi also, but he has not respond to the call. Just wanted to know whether we have made a blunder by buying kent ro system. If that is the case then I need to share this with other flat mates which is around 1650 flats in our society, " South City". As per this gentleman, he has got all the jobs signed, which is not the case, which means that the signature has been forged. ajay agarwal [protected]@gmail.com

Product: KENT SUPEREME 0% water wastage in RO purifiers Serial no: KR[protected] Engineer Visited: KRISHNA KUMAR I have Kent RO (Serial no kr[protected] but am very dissatisfied with Kent customer service. Latest example is complaint no.[protected] made on Oct. 31 that system is not working remains unfixed to date despite repeated complaints over 4 times. As a result, He replaced membrane but the result was that the wastage water increased 5 times . I said to engineer KRISHNA KUMAR, this product have 0% water wastage and now the wastage water is increased 5 times. Even he does not know about the product and argue with me. I was shocked he is certified engineer by KENT or not. Now every time he visited make the false statement. Now the problem even bigger wastage water is over flowed from Kent and sparred in kitchen. It will take too much time to fill. Please get the problem rectified immediately and ensure action against people who are spoiling Kent's reputation. Thanks.

I have been using a Kent RO machine for the past 2 yrs. The pump-motor joint has started leaking, perhaps its because Kent is using plastic parts to cut cost and they wear down pretty soon. The technician was not able to repair the leak, and has asked us to replace the whole pump itself. Now, 1. Why should the pump-motor unit be replaced, if its only a leak problem and not a motor problem. Obviously cost of repl is high Rs 2400/- 2. How do we know that the service person is not giving us another refurbished pump unit. He wasnt carrying a sealed pack, but just another unit kept in his bag. 3. Is a leaking pump too difficult to repair in this day and age where all kinds of leak-proofing compounds (M-Seal etc) are available? Why doesnt Kent consider changing the design in that case? I am in Bangalore.Can Kent RO Systems please advise whether indeed the pump should be replaced?.One more interesting point is that when the complaint I am trying to post on your time line your are not allowing to post.

I HAD PURCHASED A KENT GRAND + ON 13TH MARCH 2014 WHICH WAS INSTALLED ON 15TH MARCH. AFTER TWO MONTHS ITSELF THE FILTER STARTED GIVING PROBLEM. IT WAS 1ST SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 3RD JUNE 2014 IT WAS 2ND SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 19 JULY 2014 IT WAS 3RD SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 4TH SEP 2014 I WAS ALSO FORCED TO PAY RS. 400 ON THAT DAY IT WAS 4TH SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 25TH SEPTEMBER2014 NOW AGAIN THE FILTER IS NOT WORKING AND AFTER CALLING THE SERVICE CENTRE FROM THE LAST THREE DAYS I AM GETTING NO RESPONSE. SO AFTER BUYING SUCH AN EXPENSIVE FILTER FROM THE COMPANY WHAT’S THE USE. THE FILTER STARTED GIVING TROUBLE TWO MONTHS LATER AND EVERY MONTH I HAD TO COMPLIAN TO THE SERVICE CENTRE FOR SOME OR OTHER PROBLEM.I ALSO HAD TO PAY MONEY DURING THE WARRANTY PERIOD. Now i need a permanent solution to my problem. I Cannot call for technician every now and then. Please ensure that my filter is trouble free or i will have to move to consumer forums for a solution. VIKASH AGARWAL [protected]

I have purchased on RO from Kent, during it guarantee period I had to do lot of complaints which are in the record of the company. The complaints were handled by the company. I had requested to the company that since, the equipment is not working properly, the same may please be replaced. No response from any one from the company. I would request the Forum to please advise the company to see this and consider my complaint. The equipment's guarantee/warranty has been expired now and I have to spend money for each and every time I ask the company for repair. Your help is needed.

I have Kent RO (Cust. ID Dldt 40109) but am very dissatisfied with Kent customer service. Latest example is complaint no.[protected] made on Oct. 29 that system is not working remains unfixed to date despite repeated complaints.As a result, we are exposed to health hazards due to unsafe drinking water. And, I have had to buy mineral water for the last 3 days. Please get the problem rectified immediately and ensure action against people who are spoiling Kent's reputation. Thanks.

Please Note that I HAD GOT RePLACED THE CANDLE of MY RO SYSTEM TWO MONTHS BACK. Now, SINCE FOUR DAYS, water has started rinsing and leaking FROM THE CANDLE of the RO SYSTEM. At that time, your company representatives had clearly stated that any problem if arises, will be rectiified immediately.I request you to Please send Immediately your Local company Representative to my House to Correct the Above Problem.Please inform me on my mobile and mail as to by what time will you send the representative. My MOBILE NUMBER: [protected] My LANDLINE No.:[protected]. My Address is: SUSHMA AMBWANI, FLAT-225, GULMOHAR CITY, BEHIND NEW cOLLECTORATE, GWALIOR-474006(M.P.).

Hello, I am unable to contact you, do you have any operational contact number. (need to get my pearl serviced ... purchased product at Kolkata .. highly satisfied there ... but Delhi-NCR sucks) My blue Kent copy says number is:[protected]. This forces us to call at[protected].[protected] no is not functional. Phew ... Figured out toll free number from net - [protected]. This also suggests us to call at[protected]. I AM SURE YOU DON'T WANT EXISTING CUSTOMERS TO BE HARASSED AND DISCONTINUE RELATIONSHIP WITH KENT? Expecting a prompt action from your end. A. Aggarwal +91-[protected]

Hi, I bought Kent Supreme on 14th Oct 14 and from yesterday it is not switching on. When I called the customer care number, it is just providing the list of local service provider's contact numbers and not sure how to raise a compliant :( Kent Serial No: KR[protected] Thanks Sundar

Sir, we bought a new Kent RO Excell Plus (Serial number KR[protected] on 29th September, 2014 from Unique Care Service, Meerut, Uttar Pradesh (mob number [protected], [protected]). It is facing many technical issues since its installation. There is vibration and sound. And now, it has stopped working and there is no water. Please look into the same asap Varsha Gupta 15-B Shambhu Nagar, Baghpat Road Meerut [protected] [protected]

Dear Manufacturer For last 3 months the machine is not working properly, TDS increases automatically where as there is no change in inward water supply to the machine, Appx 2 months ago, The service engineer reported damage of membrane & filters and asked to change it, we okayed for the same, and incurred expanses of Rs.3600 / No warranty card of membrane given . Now after a gap of 2 months from change of membrane, we requested to recheck the machine as it was giving TDS of 240 and flowing continuous water from waste pipe even after cut off and switch off, for this visit again charged Rs.300 but problem not resolved, Now Today, the engineer again visited and asked for change of a part for which he charged Rs.295, , , , , , But even than the machine is not functioning properly, with his this visit the machine started a new problem, , , it keeps working even after tank full along with the problem as explained in above para, One thing is clear from the facts that either the service engineers are not capable of providing service or the brand has issues in machines, in both cases Im feeling looted, Request you to take appropriate action to resolve at earliest, regards Vinod Yadav [protected]

We are using Kent-Pearl in last 3 years. Two days back v heared beeb sound and machine was not working.Then called Engineer, he changed RO filters and charged rs.3600. Again the problem is continuing. We have sent mail in [protected]@kent.co.in and told customer care in Chennai.. no response... That Engineer didn't fix the problem correctly...kent toll free number is not working.. What we ll do?? very much of disappointed in this kent service... very very worst ...

The purifier has been installed on 1st June and the part has been changed in 2 mnths. the water purifier is leaking and when complained the service provider has not bothered to call back. They have a casual approach and they lie that they have called me 15 times and i was not reachable. When I had called them again and they gave this reason for not repairing today. It has been 2 days we dont have drinkable water. Neha Singh Bhandari [protected]

I had purchased a Kent Gold Smart online water purifier in the month of September 2014. It was installed on 20th September 2014. Since the day of installation the auto shut-off mechanism of the water purifier is not working and hence water flow doesn't stop after the storage becomes full. The service engineer who installed the machine told that the float valve is not working and will be changed soon. However 26 days have passed and still the problem exists. The service center of my area Metro Sales and Services says that they don't have spare part for this model and hence they are not able to replace it. They asked me to speak to some other person who also hasn't taken any action yet. 1 month is about to complete out of 12 months warranty period. When will my problem be solved ? Manoranjan Malakar Flat-Purple 1A, Purti Colors, 12 Ram Road, Behala, Kolkata-700061 West Bengal Mobile : [protected]

Hi, I have purchased Kent water purifier from Thoraipakkam, Chennai in Oct 2012. For 1.5 years I did not have any issues. But later it stopped working. So I raised a customer care request and the service person has come. He told he has to change the floater, then still the problem persists. Then he told I have to change the Carbon filter, still the problem persists, later he says I have to change the pump which was working perfectly earlier. The reason he told me was you did not use the filter from one month, that is the reason pump got damaged and I need to pay 2600 for that. He is visiting my house for the 5th time and everytime he comes he says some new problem without fixing the actual one and he makes me spend money. I think these guys are cheating. Please look into this and do the necessary. Thanks Murali Gadde +91-[protected] G3, Shivish Concept Homes, 5th Main Road, Sadasivam Nagar, Madipakkam, Chennai 600091

My name is Amar Das. I have purchased a new Kent Grand+ Mineral RO from "M/S NIGAM ENT.", Semiliguda, which is not working. I have purchased it on 29/03/21, but the service provider take another 2 days to install it, which didn't work. Then they take it and gave another standby around 50 days. Then, they take it back and give the old one. After that, it becomes out of order in frequent time interval. We gave complaint near the dealer and finally he refused to repair. We contacted the state head for service and state head for sales, still no result. The dealer who sold the product to us told "Do what ever you want to do, I don't care as I am paying money to all the officials of Kent, No one can take action against me." Same thing also happened. No action taken till now. I don't know what to do, as the product is still in warranty and not in working condition.

With in one year RO collepse due to filter and chock. RO puchese from sapna marketing jabalpur MP, , chock kharab hone k lIYE apko resposibity lena chahiye anyatha 30 divas k ander mujhe nayayalay mai pitition lagana paregi . MY SELF GOURISHANKER LOWANSHI, FLAT NO 110 RAJUL PARK VIEW TILAHARI JABALPUR MP, [protected]

I purchased Kent maxx water purify on 20 September 2014. Model no. is KR[protected]. The next day I found that the machine is not working. Service executive changed the parts but still machine is not working properly. I request many times to change the machines, but they ignore my suggestion.

there is very poor service by your local dealer after installation of KENT RO, even not responding on Mob. call.
pl advised, what i do with my problem with RO machine.

Address of location,

NTPC-Unchahar
Distt. : Raebareli
UP- 229406

My Mob. No [protected]

I am staying at Madyam gram, kolkata. I have lodged complaint approximately one month for servicing of My kent for not starting . the gentle man who is the in charge of your madhyamgram service centre told me that unless until there is AMC we can not give service immediately and arguing with me for doing AMC if you want service immediately otherwise there is a delay at least 7-10 days . I told him that I am not in a position to do the AMC but I shall bear the companies prescribed charges . Till now he has not sent any technician . It is kind request please take necessary step for keep believing on the Kent company. the contacted person phone no of your madhyamgram unit given to you as [protected] . Please take appropriate step otherwise i will go for consumer forum.