KFC India Complaints & Reviews

Today 1;45 pm me & my friend visiting kfc
But there behavior was very dissatisfied we ordered and waiting for order on that time we bring my atm card and we swipe it amount deduct from my account
But kfc people tell amount not credit in my account so we can't give u order
Problems with server so we can't do anything
And kfc boy said already someone face the same problem
Then y don't tell that to me
We r highly highly highly highly dissatisfied

Yesterday on 20th october, i placed an order amounting rs 362 through the kfc app from kfc hiranandani, powai, mumbai. I paid for the order through gpay, but the order was not placed even after the payment got deducted. I have not received the money back yet.
I have attached the gpay receipt for reference. Please resolve the issue as soon as possible.

Restaurant name and location:

Kfc restaurant next galleria mall hyderabad.

What happened?

Rude and worst behavior of your billing employee on the counter. Beside another employee was shouting token number. Then i said why are shouting don't call loudly. Then the guy in billing counter is saying that, we call like this only what to do. Then i said i am talking to that person why are you telling all this to me? Then he is shouting on me and telling that we all are one what you will do he said. Then the manager and in charge came he was unable to control the employee. What is this non sense what kind of customer service are you providing i asked? Then the manager is replying me simply don't mind. Then i said cancel my order. The employee shouting like anything and saying that who want your order cancel your order in front of manager and in charge. And that management people also unable to control that guy. Who is he to tell cancel my order. He can apology and he may convince me to have the order but he was telling that who want your order cancel the order. Who is he to tell that? Is he the owner of kfc? And you loss one valuable customer what kind of employees are maintaining don't you train your employees how to behave with the customers and make them humble and polite with customers before training and during the job.

How am i affected?

Big insult for me and you loss the customer it means you are also affected.
What kfc should do.. To resolve this issue?
Terminate the employee immediately because the # is teaching philosophy and rules to me that we employees all are one here in front of manager is he and manager are same…?. Then why manager/incharge (Terminate the manager also because he was unable to control the employee) if you are doing international standard buisiness maintain some sop's. Maintain electronic announcement for token numbers rather than shouting/ calling token numbers with louder voice in fish market. If your employee want to show heroism terminate them. The employee should provide good customer service to the customer not like this which happens to me.

When did this happen?
17/10/2019.

The employee of kfc at korum mall thane raised payment request in phonepe which got delayed & after some time he raised another payment request. I received both request at same time. By mistakly i paid for first request instead of second & order is not successful though payment is successful. Amount is only 199 it's not a matter but no one responding on this issue.
My contact number - [protected]
Email - [protected]@gmail.com

I ordered kfc online and paid rs 752 online through google pay on 10th september and later my order got cancelled and they said that money will be refund within 24 hours and i didn’t get my money in return.. I have remind several times and still no response... And didn’t get refund.
Kindly refund my money as soon as possible.
That was too much of negligence.

Hi it’s a asusual regular day for me yesterday, since i went for an joker movie in rk salai citi centre mall while finishing up the movie nd coming, we saw a kfc my friend let’s go and grab some.. I was wondering to have in kfc after quit long back ago! So we ordered for 2nos 129 combo and i’ve paid 258 incl tax.. When i was having chicken and burger first of al the quality of food is cold nd dry it’s not even fresh to have... So when i’m taking bite slowly i found a eyebrow hair which i found in chicken, as soon as i felt like vomiting 😡.. I controlled it and went to counter and i asked for the silly manager came and said it might be flied and came and sat on ur chicken sir! Is this a manager answer to a customer? He didn’t say sorry for it what happened that moment.. He is blaming customers who all eating at dine in area he saying like it’s might customers hair flied and came to chicken i was literally about to laugh for this silly stupid manager.. And he said my staff al wearing comfort cap for head! I said it’s eyebrow hair.. He just said have a seat we will replace the chicken... So that is al manager responsibility? A cheap reply for the customer not only me all customers are paying for what we’re ordering! We are not asking for free atleast u people have to give good nd hygiene food for customers... We trust kfc and coming but is this you run a business isnt? It’s not fair to take it easy for me to digest just like that for what happened.. I personally wrote this message to you people as well i confessed this issue in my facebook page too.. So we will never kfc anymore in life.. Il create a awareness to people who al eating in kfc without knowing! And il be taking this issue to fssai to look into it for what happened for me yesterday.. My bill no is 2223 and the silly useless manager name is dinesh i hope! D

Sent from my iphone x

Last day i went to this kfc outlet at oberon mall, kochi. I ordered for a big8 and they asked me to wait for 30 minutes. I waited for about 40 minutes and still i didn't get called. I asked them why?! And the staff there told me i should wait for 12 more minutes as the chicken is not ready. There were many other orders that got completed meanwhile. Then the manager came and he told me if i can't wait, just cancel my order and leave and that cooking time is always extra and there is 6 minutes more of waiting time. He was getting angry really quickly and shouted at me saying i should cancel my order.
Then he cancelled my order and gave me the money and asked me to leave.

Thankyou
Do hire more people like this.
After the incident, i'm not at all feeling good to walk back at your outlet.
Good luck

I visited kfc trillium mall at amritsar on 10.10.2019 at around 6:30pm to 7:30 pm. I placed an order of rs.519 and offered my bank of india debit card. The card was swiped and i entered my pin but txn didn't go through coz of faulty pos machine. Then i was asked to pay cash. I paid cash and enjoyed my meal. To my surprise i received sms of debit of rs. 519 in my account. Please refund my money.

Dear sir i have order food kfc online i order two times same order i have asked to cancel one order on 4 - sep-2019 still i have note received money i have spoken to kfc mr bharat he said it will be returned still chasing there is no positive response please help me to get my money back
I don't no where to complaint to receive my money please please help me

Thanks

Eyilarasan

My name ranjith.. I ordered a 5 in 1 rice box and super saver pack..in chennai kottivakkam ecr branch. On 1st october 2019..in the rice box. That rice bowl had a full of too much salt.. Even i can't eat more than three spoon.. So i had a worst experience with kfc.. Even last 5 years i am a good costumer with kfc but this is my first worst experience

We ordered for 4 classic zinger & 2 12 strips with 4 dips on 25.09.2019. We received the order at 11.00 pm, so we had no option to complain as the kfc helpline closes at 11 pm. All the chicken zinger burgers had a foul smell & were stale. The chicken were already rotten by the time it was delivered. Also there were only 2 variant of dips instead of 4 variant. Moreover there is no option given to the customers for making a complain for this kind of service after making a huge payment for the food.

I ordered kfc online today the 15th of sep’ 19 and while the transaction has been done, an amount of rs. 604, my order was not placed and i was redirected to my cart. Please see to this matter as soon as possible. I haven’t recieved any kind of message or information regarding refund or my failed order.

Transaction id : [protected] towards payee bill desk

I had placed order through kfc app on 7th september'19 in sector 17c gurgaon. I had ordered big 8 and smoky grill was not available at the outlet and so my order was cancelled by the kfc shift manager manish. Since last 3 days i have calling the kfc customer care no and speaking to the same manager but nothing has not been done till now. I had paid an amount of rs 481 through my debit card and the refund has not yet started. I don't think that it takes so much of time to initiate a refund. It's very inconvenient to us as customers. That day the manager told that he will start the refund process that very day but even after 9 days it has not been started. Why is the restaurant so bad in giving the amount back. It's my hard earned money. Why do they want to keep it? I have ordered so many times from kfc but after this behavior i don't think i will order again in my life from kfc. Why are you lessening your consumers. Please refund my amount of rs 481 back

My name is shreya majumder, with my email id as [protected]@gmail.com. On 15th september 2019 at around 1pm i placed an order for 5in1 zinger box from the kfc official app. I paid through my debit card for rs. 221.50. As soon as i entered my otp i was redirected back to my cart where it showed that my order wasn't placed at all. I checked order history but it was blank too. Please refund my money as soon as possible. Kfc please develop a better app with proper customer service numbers and email ids. You are just harassing the customers who find no way to file a complaint.

This is with reference to my take away order through kfc app of kfc, msm mall, pune on 11th september 2019 of amount of rs. 286 for which i made payment through phonepe. My amount was deducted but order was not confirmed.

I contacted the store to which they replied that refund will be done within 48 hrs and asked us to reorder and pay again by cash. But till now i have not received my refund. So please initiate the refund immediately.
Thanks.
Madhu agarwal
Email: [protected]@gmail.com

Order no.[protected]-0466
On 10th september 2019 i placed an order through kfc app. But the order got cancelled automatically and i received a sms which stated that the refund has been initiated. But i haven't received it yet. I am trying to contact customer contact but not able to. Tried sending mail also but no response. Kindly refund asap.

Hi, my name is srihari.

I am a big lover of kfc for a very long time. For the past five times, i have been visiting kfc kakinada in srmt mall andhra pradesh. The quality is poor and the taste doesnt serve better. The quantity of the pieces is not at all reasonable for the price and compared to other kfc branches in andhra pradesh (Specifically vizag and vijaywada).

I suggest you to take a better action on this and maintain the brand name kfc. I am dissatisfied with the above issue.

Thanks.

Hi, my name is abhishek and i have visited kfc store which is located at hindustan park, golpark, gariahat, kolkata on 30-aug-2019 at around 03:20 pm. I ordered burger, chicken popcorn and 2 drinks and the bill was rs. 175.99. I have given my sbi debit card and the attendant tried but she said the transaction was failed due to some network problem. And then i paid the order in cash. But when i returned to home i found that rs.175.99 was deducted from my account for my order which i already paid in cash. I returned to them to enquire and they said the money will be refunded in 4-7 working days. But till today (After 8 days) my money was not refunded. Please find the transaction details below from my email. Thank you for using your sbi debit card 524xx0866 for a purchase worth rs175.99 on pos kfc, at kfc, txn# 214934. Please refund my amount asap.

Hi team,

Request a duplicate bill for the kfc order as per below details, contacted the store manager and he straight away denied providing the same. How can the restaurant not have a database of the same made. This is something which doesn't have a cost involved and would like to have a duplicate copy please

Chk 3335
Date 16th aug
Amount 5669

Please share it to [protected]@yahoo.combr...

Hi team

Today have ordered from kfc portal using phone pay.
Money got deducted, but order not created. Please return the money back. This is kind of stealing money without providing service. Please find the transaction details. Please correct your application also to make sure money deduct only if the order is created and to return money back in case of any issue in order creation

Otherwise kfc can make lot of money with failed transaction. Atleast application should have minimum gurantee to return money for failed transaction. Otherwise should have proper complaining system

Transaction id:ICI92bf5718ed1a4428a4dc98a6cb7ad8a0

To: billdeskpg.[protected]@icici