KFC India Complaints & Reviews

I am in coimbatore and i had placed an order using the kfc app and paid using google pay. This was supposed to be my first order using the app. The amount was deducted. However when i went back to the app the order was cancelled and the said reason was cancelled transaction. The transaction was a success and amount has been deducted from my account. The order is still in the cart.

I have tried to placr n order through kfc but the amouny hot debited and there is no refund or any cistomer serbice team to contact. Such a worst behaviour the kfc team. I wrote in twitter but no update yet. What do you think about customer money. Is that a joke for yo? I need the amount to be creadited back.

Yum restaurant india pvt ltd.
Amount debited : 558rs

Upi transaction id : [protected]
85

Ordered a bucket chicken wednesday offer at kfc bhopal at 11pm.

The chicken piece provided when we opened it was like red color fluid was leaking or dripping which seems like blood.
Photos are attached.

The manager comments its marination and refuses refund on the order.

We refused to eat the chicken and left the restaurant. The entire bill was rs 893/-

I ordered from KFC on 17 Jan 2020. The first payment was made through UPI but the order failed in your app. Then I reordered and paid with Paytm.

So, pls refund my UPI money immediately. Screenshots are attached for your reference.

Also, I ordered food around 10 pm and it was delivered in ice cold condition at 12 am midnight after multiple follow-ups. Pathetic service at its best. Would never order from KFC again.

PS: And yes I have raised a complaint on http://feedback.kfc.co.in/ as well but the page times-out everytime.

Dear team,
Yesterday i have visited kfc janak puri store i have ordered smokey red (5 piece) and a medium coke and guy at counter punched the incorrect order and i have complaint for the same with staff member but they told me to wait and assured me that issue will be resolved. But when i was having my food the same guy who had punched my order came to me and forced me to order something else costing 43rs i said i dont want anything please return my amount. He denied and said we cannot return the amount you have to order something. It was such a disappointing revert which i got from that guy. After doing a mistake he didn't even have the courtesy to apologize and refund the amount. Smoky red chick was also cold very hard to eat. I need immediate action on this.

Orederd through KFC APP.
ON January 12, 2:56pm, for 733.99/- through GOOGLE PAY.
Amount was deducted, without any order confirmation.
Customer service is worst..even after a compliant was made.
The App is not working properly, necessary changes made accordingly.
And a Available E-MAIL ID can make it easier to communicate.
Hope so I can get my REFUND..

I was ordered some food through kfc and branch name is kfc amnora - india and does payment through phonepe wallet the transaction was successful and they said perform again transaction again my money deducted twice. Why these guys is not refunding my money as i have performed two transactions here.
My contact number - [protected]
Call me as soon as possible

I went to kfc on 7th january with my friends. We ordered one ultimate bucket. I completed the payment through phonepay applications and the amount were deducted from my bank account but the order was not placed then i completed the payment by other ways. Then i contacted to phonepay helpline but they told that the amount were transferred to your respective account,, so according to this i want my cashback...

On 8th jan i have made an order for 410 rs and while payment time i paid by paytm rs 410
The payment is got debited from my account but order is not got confirmed.
I have spoken with all your head office there telling to contact here in india.
I have send many enquiries and more i have sent feedback nothing response i got from your end.
I have tried to call coustomer care its also not getting connected.
So please help me out of it.
Next time i will not try to make any order from your website

I ordered some food at the bangalore airport from kfc (Using grabbngo). While collecting the order, i asked for the bill but they said i will get a bill on email. They took my email id but i never received a bill.

Kindly help me to get the bill as soon as possible. A company like kfc should more care about their customers.

Date: 10th jan 2020 and order number 5530....

On 20th dec 2019, i order some items from kfc and amount got deducted from my account but order wasn't confirmed. When i checked with kfc customer care they replied saying there was technical issue on that day hence order wasn't confirmed and amount will be refunded within 14 days.
Its been more than 20 days still i haven't received my amount.
I have sent several mails highlighting the issue but no response from kfc.

Dear team
I have ordered a 4 celebration bucket in Zomato from KFC but i have received only 3 buckets i have been asking them the reason and compensation but they have been neglecting and they have been blaming each other
Zomato team arranged a call from the KFC Lajpat New delhi store
They were not able to solve the problem
The store manager was so arrogant and said u can complain whom ever u want i can't solve the issue and Zomato is to be contacted this not at all the way to talk to the customer
I need a fast solution for this

CHK no 8070
mail id: hari.hritik.[protected]@gmail.com
Phone : [protected]
Zomato order I'd :[protected]

Seems either audits are not strict or standards have lowered down. At manapakkam ac dirty and leaking, display micros screen for change not functioning. Ordertaker prakash found scratching on his zip and on his beard. Staf[censored]niform untidy. Repeatedely asked for nonspiced veg burger n it was for my son of 6 years oldthey insisted me to take a crispy one which was spiced and i denied again. I was told it will take long. I waited for 15 min on reaching home it was spiced. U need to check the cctv at this time order no 7843. There was a somali customer ordering with difficulty in communication and the process was delaying and there were 1 more customer and me inbthe queue. Supervisors and manager busy providing us visit next counter instead of speeding and providing a opportunity of effecient customer service.

Today afternoon my lunch at phoenix mall was very satisfactory had a smoky chicken bowl.

On 4th jan i visited forum mall customers all hanging around for orders. Mine was a a portion of popcorn took 25 min. Finally i saw all staff consused, no scene o[censored]rgency no supervisor seen because the floor was so dirty with mud patches all over near the entrance for that period on a busy business day like saturday.
Finally i had to drag a staff attention because chicken pop corns were already ready on the warmer but no one to pack. Wanted to order another portion as it was so tasty n crisp but couldnt get the confidence in service delivery.
Last year in feb i visited the kfc outlet at elioth beach. I believed in the only brand amongst the rest available for the food hygiene and quality but to my surprise after visiting the washroom i had given up ordering. It was amelling badly no housekeeping attendant and you can even smell it from the ground floor.
I have visited kfc o[censored]s, dubai and inbthe uk and may be these are exceptions as compared to you standards in india. But imagine africa have better hygiene, service and softwares even in kenya and a third world country like uganda. You dont wait to be called or you dont flock around the delivery counter waiting for your order. You watch the screen that informs if its on process or ready for pickup.
Hi time choice is yours... Take it and make it better or bury it.
All the very best...

I had raised an order as per below details from faridabad but it got loaded to kfc chandigarh stores, neither the item could be delivered not my money got refunded

Have tried all possible attempts like kfc faridabad call centre, kfc chandigarh call centre, kfc chandigarh stores but no luck

Your order number: 15010786
Delivery date: 04 november 2019
Estimated delivery time: 19:50

I have removed my mobile number and address from the image due to privacy, order number shall be sufficuent, need refund.

As i was ordering on 27 dec 2019, i choosen paytm upi for payment there transaction was successful but on kfc app i have seen a msg for seconds that order failed. And finally order not placed.

It is about 7 days i didn't got refund for this. Kindly help

Upi ref:[protected]

I placed order again with different mode of payment that order placed.

My contact no during order was [protected]br...

I have ordered on 28- december - 2019 from kfc official website from ludhiana, punjab. The order was of rs 541 and i paid money through debit card, money has been deducted but order not been delivered.. I sent an email regarding the order details and they ensure to solve problem in 5 days but no response till now.. I sent an email again regarding the non delivered order but no response. I want my money to refunded....

I had ordered through online KFC website on 31st Decemeber 2019, the order got placed and money was deducted but the order was never delivered to me and no one ever tried to even contact from the concerned branch. Tried calling multiple times on 33994444 but they never bothered to solve my problem.

Please resolve this as soon as possible and stop stealing money from people if you cannot deliver good service. I am giving really bad reviews for KFC from now on until I get the refund back.

Hao
Today 01 Jan 2020
I ordered KFC for first time online
Around 1302 hrs till 1700 hrs I didn't received .
I already speak to ur customer service .
They give a phone no of store
I had lots of conversations
Still not working .
This is very worser
Bad customer service very bad
Phone no given by the time of conversations
##49842436 store no
## [protected] delivery boy no.
## [protected] staff no which was not in shift.
U guys think about me that I'm fool
Yes I'm fool to order ur online KFC Delhi India

I bought chicken from kfc. I am deeply unsatisfied by the services of kfc in noida gaur city mall. The children was totally raw. It was totally uneatable. total waste of money. They made me wait 40 mts for the chicken, yet they gave me half cooked chicken that was so bad in taste that i had to put it to trash. I had never expected this from a brand like KFC.

I ordered food through the online app (Kfc online food delivery app) and i paid money through google pay (Yum restaurant private limited)
The online transaction was successful but the order did not proceed. It just says the order is still in your cart
I did not get my delivery / the order was not prossessed.
But i lost money.
This is unacceptable