KFC India Complaints & Reviews

Dear sir
As it is my birthday today and my parents ordered a surprise meal for me so i wasn't aware of it but when i was cross checked by sector 20panchkula haryana's kfc i asked them whether it is prepaid or postpaid they intentionally said it was to be paid. Then i cancelled the order. Now they are saying that is not paid i have the receipt of it. Kindly initiate the refund of it. Kfc ' s team has spoilt my day. I hope you will understand my situation and do the needful asap.
Thanking you
Rangoli
[protected]

We placed an order (Order number 2276) around 9.50 pm ist time and made online payment of 754 inr. However the order was not delived. We did multiple followup and everytime we were i formed that it will take 10 to 15 min for order delivery. After waiting for 1 and half hour we again called and were informed the order will not be delivered.
Manager avinash shirsath (Contact number [protected]) from baner store is totally unprofessional and not at all accountable for the role. We are extremely unhappy with the service. We willnever place order in future and we will suggest other not to do the same by sharing our experience in social media.

Really not acceptable kfc.. Very poor service.

The worst part is when we call multipletime and enquire about the order status then they told after almost 2 hour with an excuse that driver had flat tyre hence could not deliver.

Regards,
Tushar bose
[protected]

I have placed an order from kfc web portal on[protected]. I processed the payment through net banking. My amount got debited, but ordered was not placed. Also, i haven't received any confirmation regarding my refund. I was trying the past three days to connecting the payment gateway and kfc, i haven't received the proper response from them. "serving the consumers" is your motto means "you have to response the consumers" this is very insane. Please find the transaction code of my payments towards the order qsbi[protected]igagnlxiy6

I have ordered food in kfc india velachery chennai-600042 branch on 7-7-2019 at 9:16pm with order no:12620128. The order was successfully confirmed by kfc india and it was promised to deliver the food by 10:00pm. It was 11:00pm but the food was not delivered as mentioned.in this mean time i called the kfc velachery nearly 6 times. But still the order was not delivered even after 11:00pm.

Delivery boy is not trained and expert... But he is very rude to the customer. I inform him about the delivery item but he didn't accept it and after confirm from store.. He doesn't meet the customer delivery item.. It seem that store person is also unexperience. Also delivery boy is very rude 👿to talk to customer. Lastly delivery boy talk, what ever u do just u do, i am unable to deliver the missing item.

Sir, i was redeemed my credit card point from payback online and got a e-gift card code no [protected] and pin for rs 250. But due to my office commitment i was unable to order on counter, because this type of voucher can be taken physicaly on counter only but this was not mentioned during redeem of my point. As a defence person now iam on leave trying to redeem this voucher then it's not happening.

In view of above, it is required revalidate the voucher code so that i can use e-card code. This is the fault of the kfc that while redeemtion of point a message should be published that this is for our counter only not for online use.

Regards
A saurabh
[protected]

KFC sucks. Their online app is stupid and buggy. It happened to be twice. The amount was deducted but the order never got placed. They don't care about customer experience. Swiggy an Indian company is doing such a good job. Maybe they should shut their online platform and let swiggy take care. They suck. I'm going to file a complaint in court. 415 rupee was deducted. My email id is [protected]@gmail.com. I need a refund. Full refund. And their service sucks. If they don't respond I'm going to post in social media. I'm going to post in all the forums. Basically to tell the truth that they suck. They don't care about customers or they would have a place where I can complain about their the issue and get it resolved. Very pathetic. Order placed time was around 8:49 pm and the city is Pune. Location is Baner.

Yesterday i have placed an order through kfc app using gpay. The transaction was successful but the order failed.. I called kfc for order confirmation they r like, no order placed from ur side.. Order date and time 01/07/2019 at 8.42pm. The transaction amount 574.10₹. I have attached the translation details.. Kindly do the needfull n refund as soon as possible.

I have placed an order through kfc app using g pay. The transaction was successful but the order failed. I called kfc for the order conformation but they r like, no oder was placed from ur side. Order date and time 01/07/2019 at 8:42 pm. And the debited amount is 574.10 ₹ on 01/07/2019 at 8:42pm. I have attached the transaction details. Kindly do the needful as soon as possible.

Dear sir yesterday i had dinner at kfc ludhiana omaxe mall, with bill no. Bill no ti[protected]. Serve by gurmeet 600575. Food quality was very bad, lemon drink is lyk plain soda, french fry cold, rice bowl salty all my evening spoiled, attendant not want to hear anything. Kindly take appropriate action and refund the amount, thanks regards ankur [protected]

I ordered from kfc application while i was in new delhi karol baug. My order was of inr 633. I paid with my debut card, the money got deducted n it redirected to application where the order was not placed. It was not showing anywhere, and money has not been refunded yet.
Please resolve this issue, if this doesn't get solved in 24 hours i'm ready with my complaint against kfc in consumer forum.

Hi please note i placed an online order and got a dispatch confirmation at 11:26 am on 30th june 2019, even after one and half hour i didn’t receive my food. I contacted your local store “sn g 12 to 14, 21 to 24, gf, glomax mall, railway station road, kharghar, sec 2, navi mumbai, maharashtra, 410210” from where the items were to be delivered, they didn’t bother to inform me about the delay. They spoke in a very rude and unethical manner and weren’t even bothered about the delay, i would like to have my refund asap

I ordered for food at kfc, faridabad, crown interiorz mall, in my bill amount of rs.5 added towards hope to charity without even my concern. On asking the same i was informed that it’s a tax on the entire bill amount. What kind of a tax is it, it is purely seen that they have charged for something against the order.

Crown interiorz mall, faridabad

Kfc is charging rs 33 as packing charges for home delivery through swiggy and zomato and delivering in a paper envelope which costs not even rs 5. We had ordered a rice bowl where it was delivered in a paper envelope through swiggy. When we saw the price break up we realised that the discount swiggy or zomato is giving is taken through packaging charges by kfc. How can packaging in an envelope cost rs 33? When there are issues relating to charging of rs 3/5/7 for carry bags by shops, kfc is looting consumers by charging rs 33 for an envelope.

Using kfc webapp, paid via netbanking. Account deducted but no order confirmed. App message call 33994444 & place order. On calling up # ajay/shahzad did not give complaint number, no acknowledgement, no escalation, no help at all.
Acting like thieves!!!
At least have the decency to refund the amount kfc bank reference number -
Quti[protected]

I got a chicken longer from kfc pheonix marketcity pune takeaway and there is almost no stuffing inside. Theres two buns and a little stuffing in there. I have pictures to show that. Even the bread is tasting weird. They have not even put any sauce or cheese in there it was plain and dry. I’ve taken a video of it which i’ve attached in the complaint

Hi just want to file a complaint against order no 8511, i placed order online on kfc app and it was accepted and after 10 mins i received a call that we are not having your ordered iteams available with us so we cannot delivered and the concerned person who called me he was so rude i cant tell you, as a professional comapny if you accept the order that means you have to deliver to your customers,

I need immediate action on this complaint otherwise i will filled a complaint to consumer court with immediate effects.

Enclosed acceptance of order with order no

Hello kfc lover! Your order no. 8511, amount rs. 397.48 is in our kitchen! For easier ordering, download the kfc app https://goo.gl/V8d81k

Dated 23 june 2019.

I have ordered a zinger meal box in delhi domestic airport on 20/6/2019. The mentioned price for the placed order was 234 plus tax but they have charged 254 plus tax. Which i have checked, once i have reached home. The served food was cold and the quality was not good. After eating the food, i was constantly getting burps, very discomforting stomach pain and digestive issues for two days.

Yesterday 19/06/2009-- I stepped in the KFC (park Street, )@8:00pm, looking for play 11 combo..but Sumit was there in cash..he totally denied about the availability of the this combo..and trying to convince me for high value product for 699 again and again, I've never faced this kind of pathetic condition such brand like KFC, I know they are trying to create a big bill value, that doesn't mean I have to chose my choices as per their commitment, and pls if you don't have any product pls rectify before customers are asked for..because your marketing teams are trying to get customers focous by Thier commercial adds, and as well as customers are also coming your stores as per the scenerio.so supposed to not lose your customer..I'm also working for a leading QSR group, if I want then I can create a big threat for that guy .
..pls keep remember it should not be happen in next.
Revert me quickly
Thank you
Your loyal customer

Yesterday night I have given a order of chicken longer in KFC Sector 35 Chandigarh when I have ask him that I will take away they given me dull, cold and in worst conditions chicken longer.After taken in my car outside KFC opened and its condition it's totally rusted packing.I went back ask him that you are doing unprofessionally work they taken back and go inside give another bad condition product which looks they given me same after Owen with new wrapper this tottaly unprofessional work by that sikh manger whome I complaints they firstly given me product which may be come back from delivery.