Koovs.com / Marble E-Retail Complaints & Reviews

Please can you confirm me that you have recieved returned product of order no. 4008061 which i have sent through first flight courier on dated 19.8.17 even i shared the courier reciept with you. I am really very disappointed with your service. Please resolve this problem and comfirm about the reciept of the product and also let me know about the refund money. Please find the attached courier reciept for your reference.
I am expecting prompt response from your side.

Regards
Supriya

I am riding this to cancel the order placed on 13th august 2017 on the website koovs.com. The order id is 4006057. I used the option of cash on delivery and was supposed to pay rs. 1, 499 towards the purchase of harry sejal x koovs high ankle sneakers.
I am unable to access the order cancellation form due to no such service provided by it. I regret the inconvenience caused due to this.
Thanking you.
Yours sincerely
Paridhi bisht

I want RIDRESS Checkered Top with Bow Tie in black colour Checkered but it has been sold out, not available in black checkered .i want the combination black and white Checkered but it is not available.Please I request you if you can buy it from seller again please, I am your very reputed customer I request you please please please I want that top anyhow

On june 27 i have raised an exchange request of my order no - 3841262 by placing an order of the larger size of peplum hem crop top from registered email id [protected]@gmail.com.
The executive has asked me to return the top through any reliable courier co. & so i did it via blue dart where i had to pay rs.120 for the parcel.
But till now the product could not reach your office. When enquired about the matter in dtdc, they said that the address was not valid. Therefore the parcel could not be delivered.
I thought i was the only one who have been through this situation but after goimg through the complaints i got to know that it is just hopeless.
It is seriously frustating to follow up for something for such long and receive negative replies.
Plz help me to solve my problem.

Please cancel my oder.. Oder id:3926251 and3926253. I tried to do the same but i couldn't find the cancel option on my account. Please do the following.. I have placed my oder on 19th of june and making this complain within 24hrs. I don't think my oder is being shipped yet. I have odered the product by mistake and i don't need it now so i want to cancel my oder.. And koovs has no cancel option beside. So i request you to cancel my oder as soon as possible..

First of all the products are total #. The colors shown do not match the product and once you buy there is no way for return or exchange. I ordered two dresses out of which i nedeed a size exchange on one of them and once they received the product they sent a lame sms saying the product failed quality checks... I requested return for the other dress but they flatly refused saying it was a sale product and nothing can be done about it...in short koovs sucks... Please shut shop

I ordered two pair of shoes from koovs. One fits well and other was inappropriate size and shape. when i submit a request for return and refund then after one day they pick up that order and send me the mail that they are not giving my refund. I request you to please process the order for refund.

Order ID: 3700930

I shopped first time from koovs.com and it is a vary bad experience.

I stay in US and started buying recently from Koovs. I order from US and get my stuff delivered to my Delhi address. When I visit India (every alternate month), I pick up my orders. Very satisfied with Koovs quality of products. However, my last order 3536018 was a size smaller and since I visited India 2 weeks after delivery, I am unable to return or exchange it for a bigger size. The order is still packed and obviously not been used. I am hoping Koovs can help me in this and provide worldclass customer service. Exceptional situations like these really define the Customer Experience and prove worth of an Organization’s Customer service procedures especially in such situations.

Branch office listed in website:
#689, Prashanthi Nilayam, 14th cross, M.C.E.C.H.S layout,
Hedge Nagar, Bangalore.
http://www.workwithus.in/home.html
[protected]@workwithus.in, [protected]@workwithus.in
+[protected]

Support number is never 24/7 as it boasts in website.
Never received Job agreement since 4 months although it mentions it to be received within 3 days of initial registration done with a payment of 2999.
Also inspite of several reminders, never received Job agreement letter till date. Support is useless.
before I could finish 5000records, which is a mark for them to release payment, by the time I finished around 50% of 5000 records, i was denied access to web portal used to perform work.
When asked, they come fake reports and reasons and then they disappear as if they never existed.

Requesting investigation and monetary compensation for the man hours spent already.

Seeking justice.

Not getting my item delivered since 5th April. The koovs customer care team is not taking any action since the last 3 days. They are lying that I turned down the order when the delivery boy came but nothing as such happened, no one from your side came to deliver the item. Since the order is not being delivered in the given time and the koovs team has accused me with false statements, the koovs team has to give me a compensation regarding the order. Your team needs to look into the matter urgently. Thanks.

Unfortunately a very worse 1st experience with koovs, where i have given Rs. 500 to return/exchange the consignment to koovs by dtdc. And DTDC didn't find the address (of koovs) and return both the consignment. Now the customer care personal said they often find the issue with DTDC, now if so why koovs didn't inform the same earlier when asked. Now they says to again return the consignment through Blue dart (as they says their official partner) for which i gaian have to pay Rs. 500. Which means total i have to spend 1000/- only due to mismanagement. And they says they will return 300 only. That means customer will incur a loss of 700 for doing nothing, adding to this i had send several mails informing the docket no. of dtdc but no action was taken against it.

Seriously very poor experience rather than financial its mental harassment. Such thing never happens with amazon, flipkart etc. where customer money is valued.

I had placed my first order with Koovs on a condition that if product does not fit me proper i will return it back. Customer care confirmed me that though they do not accept returns of Sales product but on special concern they will do it for me.

Later on 27th Mar, Blue dart was out of delivery at 7.30PM and when he called me i informed that it is office address and please deliver it before 6PM tomorrow.

Today (28th Mar) i received call from Blue dart and he was at his office is Rustampura and my office address was of Sagrampura which is in back street not too far off. Still he said we cannot deliver it now and we will deliver after 8PM.

I spoke to customer care of Koovs twice but they were like it is 3rd party logistics and we cant do anything much about it. I informed them that if i dont receive before 6PM than i will not receive the parcel, and he was like ok i will try to inform them.

Now i received message that your order has been cancelled.

This was first order and was worst experience with Koovs service. We did have issues with Amazon similarly, but the team provides extraordinary services and makes sure that product reaches the customer and coordinates with courier people. Koovs might be good, but when i shared my issue after having talked with Blue dart fellow, koovs people were not even bothered to retain customer or even help.

Instead of arguing with Blue dart people for purposely not delivering product though place is near by they immediately cancelled my order and did not even talk nicely.

Worst service in terms of Amazon, Jabong, Myntra.

I was looking for a dress on Koov's and found one that I liked, but it was a little pricey, so i added it to my cart, and thought that i'd decide about it later, as i had some work i needed to do.
Within 5 minutes, I got a call from the Koov's call center, and an employee who tried to get me to buy the dress. I told him i didn't want to make the decision in such a haste, amd he even offered a discount for it. I repeated my earlier statement, and the guy literally said "Ma'am I'll give you half an hour to decide, I think that's more than enough time". I told him that i couldn't possibly decide in half an hour, as he was in the middle of some work, and he again told me, that half an hour was enough time.
Tell your ****ing employees to not try to force customers into buying products, and not give us bloody ultimatums. You need to understand, that yours in not a need-based service, and that you cannot force your customers into making decisions about a purchase.
I am extremely disappointed that a company as established as Koov's would fall so much.

Hey I want to cancel my order please do it as soon as possible I ordered it today and it says to cancel within 24 hour but there is no such option so please do it ' It was cash on delivery but I am really depressed that the order is nor canceling it's difficult for me to as this is my first time with koovs and the size is bit problem so please please see my order no Koovs Order no - 3388063 and cancel it

What a pathetic site KOOVS.COM

I thought I was the only one who have been through this situation but after reading the complaints I got the courage of escalating it further.

My order id: 3065967 & 3069531.

I had ordered from koovs for the first time on 29th Dec 2016 of around 10 to 11 items(all were dresses) and out of that I only received 3 dresses on 3rd Jan 2017 I immediately emailed them.with the pictures and
I had words with Mr. Anmol from Koovs he assured me that he will look into this matter and will get back to me. After that he ddidnt even bother to call me or even send an email I had to call them and like always he was busy so atlast I got fed up and asked the representative to transfer the call and he said that he has discussed the case with his team and according to them the products were shipped it was not their fault they can't refund the amount... But I didn't get the products... They are really a big cheaters who don't even accept their mistake and put the customers in trouble... And didn't even refunded my amount and closed my complaint without my permission... I want my money back as I didn't get the products.
Kindly refund my amount asap.

My no. [protected]
Email:[protected]@gmail.com

I had placed an order on January 4, 2017 (order id 3150193) for Rs. 448 and paid through my paytm wallet. Firstly, they were not processing my order so I tried to cancel it on Jan 7, 2017 but then they said

Koovs Team (Marble)
Jan 8, 1:13 PM IST

Dear Mudita,

Greetings from koovs.com!

We apologize to inform you that we are unable to cancel the order for the product has already been shipped. However, you can refuse to accept the consignment at the time of delivery.

Should you have any other queries do mail us at [protected]@koovs.com or call us at[protected] between 10 am -7 PM to speak to a customer care executive.

Best Regards,
Team Koovs

So I waited for the order to be delivered, meanwhile I was checking the status through tracking system and it reached my destination on 11th January but they did not delivered it so on 13th January I mailed them that My order has not been delivered to me yet, even when your tracking info is showing that it has reached Ranchi on 11th January and it has been 3 days since. Then they replied that

Koovs Team (Marble)
Jan 14, 6:49 PM IST

Dear Mudita,

Greetings from Koovs.Com!

We apologise for the delay caused. Further, we are sorry to inform you that your order has been delivering back to our warehouse by the courier service provider and thus has been

Further, your refund will be processed once we receive it back to our warehouse and same will get reflected in your bank A/C within 7-10 working days.

Please accept our sincere apologies and give us a chance to meet your expectations next time.

You can reach us on email '[protected]@koovs.com' or call us at[protected]Monday to Saturday 10 am to 7pm) for any assistance.

Regards,
Team Koovs

As you can see this mail is sent to me on 14th January but till now I have not received my refund amount even when it was paid through paytm wallet, it should be transferred on the same date. But every time I mail them about this, I get the same reply -

Dear Customer,

Greetings from Koovs.Com!

We are glad to inform you that the refund against your order 3150193 is being processed from our end back in your PAYTM account.

Please note that it may take 7-10 working days for the amount to reflect to your account post initiation.

Further, please feel free to write us back in case you need any assistance. We really value your association with us & therefore, would love to serve you in future.

In case you need any assistance, please call us[protected]Monday to Saturday 10 am to 7 pm) or email us at '[protected]@koovs.com'. We will be glad to assist you.

Regards,
Team KOOVS

Now the order status is showing refunded from 18th January but I have not received my money.
Kindly note that there customer care number is also invalid. They are totally fraudulent online shopping website. Kindly take serious action against them so that other people do not fall prey to this website.

I Ordered Stuff For Amt Rs1495
And Payed With My Debit Card
I Didn't Even Accept The Package As I Had Cancelled It
You Guys Seriously
I've Called Up About Almost 5-7 Times Regarding This
You Keep Saying You Are Initiating The Refund
And I've Waited For More Than 3 Weeks Now
Order ID 3096867
A Day Ago I Got A Text For The Confirmation Of Refund
But Nothing Was Credited In My Account
I've Always Ordered Stuff From Looks
But This Is Just Annoying And I Don't Think I'd Like To Again

I ordered a maxi skirt 20 days ago and i made payment from credit card . I haven't received the product ordered. It was said that i will receive my product within 1 week and now its too much . I have already made my payment and they are not sending the product to me . The item i purchased was from the online sale. I want my product as soon as possible.
I hope you will help me
Thankyou

I placed order for Almond Toe Laceless Plimsolls from Koovs.com due to wrong size i requested for return and it was picked the very next day and it was returned in a condition which it was received but now i get a message stating it failed "quality check" and koovs did prove that they are frauds please black list this online site since they are very fraudulent..

Ive ordered back to back 3 orders for our family function. 3 to 4 days are already gone. and it still shows my order in process... !!!
please to make delivered within 2 to 3 days to maintain relation.
your representatives ans, same all time when i call...what to do...!
as per discussion representatives use to give info that order will be reach to you with in 2 to 3 days...!!
id. 3172767, 3167203, 3159745
please to revert on this Mo. [protected]