Koovs.com / Marble E-Retail Complaints & Reviews

My returned product has been picked up by their courier partner shadowfax. As per the policy/rule of KOOVS.com, withing 3-5 working days the return should reach to their office but, still it has not reached to the destination.Now, KOOVS.com has already crossed their own limit of 5 days, I asked them to initiate my refund amount but they have refused to do and they are asking to me wait till it reaches to them. I asked them to share some higher level authority's email id so that I can write to them to escalate this issue but agian, they refused to share saying that they dont have anything apart from this - [protected]@koovs.com(its normal 1st level of email id, which actually doesnt work for escalation to the next level).

Today morning, I asked them to refund my money for the returned product, but they are simply refusing and saying that - we cant do.
If KOOVS.com itslef could not STAND on his own RULES that they have made, then on what basis they are asking me to wait.

I want compensation for this LATENESS by them because its not my fault.
Now its their fault.
So request you to please look into this issue.

Order ID: 5181742
return order# 8545627
Track my return order: https://track.shadowfax.in/track?order=return&trackingId=R25527404KO

Thanks.

I placed two duplicate order by mistake cancelled both of them before 24 hours which is koovs given time to cancel an order. Order no. 5140909 got cancelled but no. 5140876 didn't get cancelled but it got shipped i do not want it can i refuse the delivery person when it comes.? I would also like to say that i cannot track my order.
Is there anyway to cancel the order now?

I self-shipped my online order to koovs. The courier company has successfully delivered the product but koovs probably lost my product and is just making excuses now so that they don't have to refund my money. They have really bad and poor customer service. Their return process has always been slow but this time they just refuse to comply. I am really disappointed.

I just ordered for one product but without my knowledge some other product has been dispatched. I had ordered earrings, which i would be receiving, but one more order number 4818692 has been dispatched via k5410087 which i didn't order & have no idea what that product is so i am cancelling the order which i have no concern with. I had ordered for a single earring piece which has a different order number which i would gladly receive of rs 598, but an order of rs 2374 has been dispatched on my name, it's order number is 4817692, which i didn't order, so i am cancelling this order as i didn't make it & have received a message regarding it's delivery, so kindly cancel it as i won't receive it as i didn't order. Thanks

I want to say my personal experience about koovs.com, i visited the site by seeing some relevant adds from facebook i guess and i visited the site then i like 3 product very much and i have purchased those by making net banking payment and after 4 to 5 days later i received the product which was not fitting me at all... Then i raised a request for return and refund me the money so they accepted return on 27th june 2018, courier picked up the parcel on 27th morning but till date no proper update from koovs related to refund.. I contacted them through email and phone many times but they are just wasting time in the name of courier not received in ware house and qulaity check and bla bla... I requested them so many times to do it fast as i have to attend friends marriage function and i already spent my money in their product worth rs.2110/- i am the regular and certified customer of flipkart, amazon, snapdeal, jabong, and myntra.. And i can see they are very very professional in return and refund and they dont waste time of customer, and their money in the name of quality check etc... I will say to each and every indian be aware before purchasing any product from this site as they are not at all professional..

I am giving my order id here as proof that i purchased and returned the product to them..
Order id: 4907085
Order id: 4906418

I have email proofs and phone call records of customer care to..

They just give excuse
Nothing else they know...

I have ordered extreme washed distressed jacket order no. 4784814 (Prepaid) on 26.04.2018 which has not been dispatched till today. It has been the fourth day since my purchase. I would be very grateful if you could dispatch soon else i would like to get a refund if my order is not going to be dispatched.

Dr joseph lalmalsawma
Dtdc saiha
Aizawl, mizoram
Mob no - [protected]

Its been a month now that we are still waiting for our product its an exchange and we gave the product for quality check.. Pickup date was 10th march they told us that we will get our revisied product as the size was wrong in one week... Also they didn't even returned the money.. So we can order it again... Now its irritating plz resolve asap.. Product-harry sejal x koovs sleevless hoodie with zipper...

Team i m trying to cancel the order 472814 from koovs as same top is now on sale but unable to cancel the order from last 1 hour.

Even after cancelling order within 24 hours, cancel option is not visible in mobile application.

Kindly help, it will be highly appreciated.
Or share steps to cancel the order

Thankyou in advance :)
Let me know if additional info required

Sir my order no is 4714466 high tops sneakers which was delivered to me at 26th march 2018. Today at morning when i was wearing it from backside of right foot it got torn away as material is not proper plsss give me a solution to my problem plss can you replace my shoes?? Else make a refund for it. I m uploading the photos with this letter plss let me know abt it.

Thank you.

Please cancel my order which i placed today i. E, the 9th of march, friday, 2018 on the website koovs.com. I had anticipated the delivery to be early but it appears that it will take longer to arrive. Hence, i would like to cancel my order. However, there is no cancel order button on the website as they have mentioned in the faq section, which is very inconvenient for customers. I have already sent an email. Please get back to me. My order id is 4683799

I ordered a jacket of "xl" size from koovs.com and it's too big in my body. So i submit a exchange a "l" size jacket against the delivered item. They accepted the exchange and received it on 22nd feb 2018 till now i have no idea whats going on i m calling them emailing them on regular bases, every time they give me 24 hrs time, but still have no idea when i will get the exchange product. I called them in the provided customer care number but they don't let me connect with their supervisors. I am sending them mails to know about this, but the reply was not fruitful. Now my question is that at the time of delivery they delivered the product within 3days. After getting the money when it's time of exchange they r harassing me mentally, i m literally frustrated some times i think i will go there gurugram warehouse address where they received the product on 22nd of feb 2018 and burn myself so that this thing can get highlighted that how they are mentally harassing people by taking there hard earn money. The item is all about inr-4496. Now i have nothing no product they took it and did not send the exchange. My exchange order id is 4612654

Hello, i recently opened koovs and found out some cool stuff. I then ordered two men's t-shirt. I ordered these two on 3 february, 2018 and they assure you to deliver in 3-5 days. It's been 7 february, 2018 today and i checked my order status by tracking it and i found that it's not been dispatched yet. U am very disappointed by this fact. Kindly cancel my order. My order id is: 4608951. I hope you will pay attention towards my problem and solve it asap. Thank you!

Hi, i ordered a bow tie worth rs 598 from koovs ([protected]@gmail.com) and paid via card for the same. The amount got deducted from my account but my order did not get placed. Since the amount has already been deducted i don't know what to do i don't have any order number also.
Koovs is a trusted site please look into the matter asap.
Kindly refund the amount or place my order i am really worried.

I had ordered shoes from koovs.com, size was not correct and the quality also was not good so i returned the product after returning the product neither i received a mail or status update in koovs account, order no is 4541368. And i have not received any coupon though i have returned my product to koovs.. Need a coupon or money back amount is 1430, koovs has most slow process and they do not return money also.

I have orderd 3tshirts with one coupen
Size is not mine so i returned it i thought if i return one all the couple will get returned
And i gave return all t-shirts but in my orders they showing only one and i have all now i'm calling to customer they are not lifting cal i lost my money 1000 this is not fear and i need my money return returnd money not came and my t-shirts are home

Order id :-4174814 i have called customer care several times to koovs customer @[protected] for my exchange queries first they told me to self shipped it and when i was enquiring the shipping price it would cost me around rs.550 and when i told these to the customer care they said they would send the ecom courier and i would receive a call within 24-48hours for pickup but i haven't receive any call yet and when i called to the customer care again for quieries my call is not attended the automatic voice said the customer executive are not available when i call in a working hours that is on thursday 11:00am. Now where will i complain?? How am i supposed to exchange my order??? This is really disappointing.. At least the customer excecutive should attend the calls in the working days and hours #worst customer service in comparison to amazon jabong myntra

I, already get the delivery of koovs shoes that i ordered but a mistake has been done by the company is that i ordered 7 size but koovs send me 6 size i complained about this matter before also but the company didn't react much, so i want to return my product back and exchange it otherwise return my money back soon. If you will not react i can take several actions through law don't even think i can't do it i can do it so please send your complaint person in my prior address and get my complain shoes back and provide me the size 7 for my shoes. Thank you

I have ordered a product in koovs.com still i did not recive my product its been 10 days know they are not good at providing services to costumers, i have called them several times for refund its been 15 days now i did not recive any refund waste guys they wont refund and plz dont order any thing from koovs.com u wont get product at time if they have that item then u will get or eles it will get more than 1 month i guess waste of time and money, plzzz dont use this, today sep 28-17 still i did not recive any product guys

On 6 September i order 2 jean ( order id[protected], then after few days i have received the pant, then i try the pant it was too tight for me then i return the product to the addres on the given on the website throught courier service dtdc (tracking id Z[protected]. The packet had reach the warehouse days days ago bt still no update was given, so i call the customer care, they said they dint recieve the packet, koovs are not refunding money, having such a bad experience, i will never buy again, dont trust refund on kovvs, and the product are not good

Normally they deleiver the product of cash on delievery items within 3 days but my order no.4071908 and 4073473 are still in progress and it's been 3 days now... And nothing like it's dispatched or anything... It's still on progress... I hope you guys do soemthing about it or just give a message that the item is dispatched and how many days it would be take to be deleivered in our hand message so that we can wait for it peacefully and deleiver the item on time... Thanking you... Please reply...