Koryo Complaints & Reviews

As per your advertisement or message at my mobile i booked for free service for my koryo split ac on[protected] vide service ticket no.[protected]. But till today nobody attended the call. On[protected] one technician talked to me on my mobile from [protected] and promised to visit my house. But no result.

Now i want to know that if you are not giving the free service then why received booking and what is about your advertisement.

Please give the reply to my mobile : [protected] or in my g-mail : [protected]@gmail.com

Dear team,

I had purchased a led 20/10/2019
Many time complent but couldn't issue resolved engineer was visited my home and checked the issue he declared tv is not work and this tv is chang in few day many time call to customer care not issue resolved dear team kindly give sujation as soon as possible. Customer care conversaton below :-
1. Dear customer, jeeves engineer rt engineer-i [protected] will call you to fix an appointment. To reschedule your service kindly click on www.jeeves.co.in/track/0C2-33491KORYO-1812342 if satisfied with service, enter 8960 at time of case closure else enter "0"
Dear customer, jeeves engineer vijay [protected] will call you to fix an appointment. To reschedule your service kindly click on www.jeeves.co.in/track/0C2-33491KORYO-1812342 if satisfied with service, enter 8960 at time of case closure else enter "0"
Dear customer, jeeves engineer sanjeev srivastava [protected] will call you to fix an appointment. To reschedule your service kindly click on www.jeeves.co.in/track/0C13-33491KORYO-1889132 if satisfied with service, enter 6966 at time of case closure else enter "0"
2. Service completed: dear customer, jeeves has completed service for your ticketid 0c2-33491koryo-1812342. We thank you for giving us the opportunity to serve you. Click to give feedback https://api.jeeves.co.in/yourfeedback/jfb/fb/MEMyLTMzNDkxS09SWU8tMTgxMjM0Mg==

3. Service completed: dear customer, jeeves has completed service for your ticketid 0c2-33491koryo-1812342. We thank you for giving us the opportunity to serve you. Click to give feedback https://api.jeeves.co.in/yourfeedback/jfb/fb/MEMyLTMzNDkxS09SWU8tMTgxMjM0Mg==

4. Thank you for contacting koryo care, service ticket no. [protected] is generated and will be addressed within 48 hours. For queries, please call [protected]

Very wast product koryo washing machine i raised my issue 4 times in a months every time again facing new problem lots time i called customer care they said we will raising you complain our technician will visit but no buddy visited yet.

i need to replace my washing machine either ill go for legally.

find below mail details but not buddy contact us.

Dear Customer,
Namaste!
Greetings of the day from Koryo.
This is with reference to your below email regarding ticket number[protected]
As per the update received from respective service team, complaint is under process.
We appreciate your patience and co-operation in this matter.
If you require any further assistance, please call us on[protected].
Warm Regards,
Koryo Customer Care Team
Toll Free: [protected]

From: Ravi Kumar
Sent: Fri, 13 Mar 2020 12:44:34 GMT+0530
To:
Subject: kindly replace my washing machine

Dear Team,

I am having lots product your brand but washing machine I need to replace I don’t want continue same washing machine.
You can also check my previous complain lots of time your technical person come and do repair but after done again I am facing same problem, how much time ill do complain for same problem.
I need replacement asap either ill through your washing machine where I was purchased.

My register mobile no. [protected]

I have purchased koryo glass top gas stove from kalyan bigbazar outlet which is under warranty kgt2bgb 2 burner stove serial no mhkgt2bgb18a175314. One control knob got detached from the unit and i have put one complaint on 29th feb through toll free no [protected] and the complaint reg no is [protected]. On 2nd march again contacted them since no response. I once again complaint on 4th march and i got an assurance of priority service. Till date the complaint is pending unresolved

Sir I have bought a 55' LED TV from big bazar in which the delivery was provided by big bazar on 29 of feb 2020 an when the installer visited for the installation of the LED TV he found a damage on the display of the LED TV as from then an now I'm just talking to the customer service and they are just saying me that it will take 48 hrs to be replaced so from 2nd of March till 11 of March the company 48hrs has not been done whenever I call the customer service they are telling me that they have not received the approval from the head office for the approval of the LED TV I don't know what the workers are doing on the head office that they don't have any time to reply the mail as they are making a joke of a customer... pathetic condition of the company where they can't even solve a customer problem close down the company and sit at home I vl never refer my friend o family for this product.

Dear sir, madam i have book an appointment for aircondition service through koryo free service scheme on 20.02.2020 and one of service executive visit my home for doing the service for my product but unfortunately, that guy has broken aircondition flip cover lock i had to lodge the complaint on same day they promised to fix that but still no response from them i had called 4 - 5 times but not a positive response from service centre kindly help me to resolve the query as soon as possible.

This is a shame to inform, that the after sales service of koryo is ridiculous in terms of quality.
They promise something and they provide something.

The customer service executive told that they will be cleaning the outer unit with a blow dryer to make it more energy efficient, but on discussion with technician he told me that they are not provided with the blow dryer hence the outer unit cannot be cleaned.

Mr. Abhishek shukla and chintan from koryo service care on repeated complaints and discussion ensured me that the technician with blow dryer will be sent to clean the outer unit, but to no response.

Ticket id 0b18-33491koryo-1719428
And
Ticket id 0b22-33491koryo-1744722

Further to this, at the time of installation the koryo agent did not carry the wall mount brackets and told me that he will wall mount the outer unit next week and on repeated chases for atleast a month, they started cooking up stories and the outer unit is still placed on the floor since past 1year now.

This is a kind of service they are providing and degrading the reputation of the brand in the market.

Request to kindly see to this matter seriously.

Contact:
[protected]

Future groups company (http://futuregroups.co.in/) offers job opportunities at singapore & dubai, once you’re selected & get the offer letter they will ask for money to process further steps like visa & flight tickets. They’ll ask amount to pay in 2 installments like 19500/- once you’re selected without giving any offer letter then 20500/- after getting one month salary in dubai which will never happen. So just be aware of companies like this.

This job is posted on shine.com & naukri.com

Future groups company (http://futuregroups.co.in/) offers job opportunities at singapore & dubai, once you’re selected & get the offer letter they will ask for money to process further steps like visa & flight tickets. They’ll ask amount to pay in 2 installments like 19500/- once you’re selected then 20500/- after getting one month salary in dubai which will never happen. So just be aware of companies like this.

This job is posted on shine.com & naukri.com

I have purchased a 32 inch LED TV(KLE32DLCHN7) from Big Bazaar Barasat on 25.01.2019.
On dated 24.1.2020 suddenly TV display was blank.
Next day I contacted customer care for complain but representative told that your warranty period is over so require service charges.
Then we contact BB Barast they have provided another number and told that raised complain and same will share with us and we will arrange to replace same.
Now store guy told us that your warranty period is over we will unable to repair this free of cost. so you can contact SM.then we have contact SM - Mr. Kiron Koley, but till problem not solved.

My question is that we have purchase for 1 year ????

Please arrange to replace at earliest.

Regard

T. Mukherjee
[protected]

Dear sir/madam
I have lodged a complaint on 4th jan 2020 regarding washing machine, once a person came from your side and he found motor need to change. We have called customer care in your toll free number around 20 times, and the answer was the same as call in two to three days.
Sir in this chilling winter can you imagine how difficult, it is to keep on waiting for your decisions.
Kindly consider the request to act as soon as possible.

Details are as below:
R mishra
Registered mobile number: [protected]
Product name: koryo sawn knm6821sa
Bill date: 02/11/2019
Delivery date: 15 dec 2019 (Aprox)
Email ticket number: [protected]

Jab se koryo ki automatic washing machine li hai tab se usme bahot adhik sound a raha hai 1 baar complain krne per bhi koi response nhi mila aap se nevedan hai ki meri complain sahi karwane ki kripa kre.. Aapke dwara koi bhi samadhan nhi kiya gaya hai abhi tak jab se machine li hai tabhi se dikkat hai kapde sukhane me bahot zyada aawaaz hoti hai aisa lagta hai jaise kuch toot jyega...

Sir maine koryo ka geyser. Liya tha 25/12/2019 ko big bazar [protected]@moti Kanpur se. Geyser ko banda install kar gaya light na hone ki wajah se uss time check nahi ho paya aur wo banda chala gaya. Light aane par check kiya to gyser chal hi nahi raha tha. Fir maine castumer care pe call kar ke bataya to unhone bola 72 hrs me banda aa kar check karega aur apki problam solve karega par koi nahi aaya maine 7 jan 2020 se lekar aaj tak(16 jan 2020) 5 baar call ki par koi nahi aaya . ab mujhe aisi company ki cheez use hi nahi karni hai. Jab service de nahi pate ho aap log to products bechte hi kyo ho. Aap apna product waapas le jaaiye aur mujhe mera paisa waapas kar dijiye.

We purchased a koryo dryer only because the sales man at home town in kolkata convinced us that the name brand in home towns and any trouble with appliance they will be happy to come and repair, at any time. Well, be aware, my husband and i have been waiting for at least 2 weeks. A technician came and said he will "try to order the part." no one has contacted us about the part. Our phone service is very bad here in sree mayapur so when we have no service they close our case. I've requested emailing us a communication but i guess they don't know how to do that. So i can not use my dryer. Don't buy from koryo unless you want similar problem.

This is Bilal from chennai. I have purchased koryo mixer grinder from big bazaar on 26/12/19. The mixer doesnt fix on the floor properly. The top of the jar gets opened when in use. And it doesn't fit too. My wife had an accident in which her finger got cut blood oozed from it. The mixer we bought for 2500rs but for hospital we paid nearly 5000rs. She had seven stitches!!! Made an complaint but they said they cant refund or return. As per the big bazaar store they mentioned that we can return the product within 15 days. But they too said they cant do it. Without any confirmation from your customer service .what is the solution for this..!! Should i throw it in the dustbin as my wife is scared to use it now!!! As per safetywise we are not at all satisfied. I[censored] are truely considering your customers safety and happiness by selling your product u must consider this one!

No on will come fix my dryer. my phone service is not good. I need email for communication with technician. submitted picture of the part. I request dryer replacement. you promised to take care of your product because it's Koryo. but I can not use my dryer. please deliver new replacement 7kg and take my dryer and repair. or I will never buy from Koryo Home Town again.

We have been trying now for 3 weeks to get anyone to order and deliver a piece of my dryer that broke. This is a black plastic piece about 10 inches longer that allows me to turn my dryer on. No one is responding or ordering the part. Because we are in mayapur, which is a rather country-like setting, we can't get anyone to service us. We paid good money for our dryer. Even if someone would courier us the plastic black part my husband can install, if there is no other person. I sent a picture of the black part on top of our dryer. I need help. I want to dry my clothes in my dryer.

I am already contacted your customer care no but still I am not getting any resolution. Please check my query no is[protected]. Please check and update me on urgent basis. First call log is automatically closed by your team. My ac is under extended warranty. Now i am frustrated, now i am going to complaint against your company. First time executive visited my home and he said gas is not available and second time he said some wire is damaged

There was small internal mark in TV, as per the TV service person it was dust partical, he opened and tryed to clean it, while fixing the TV he broke the TV Screen, later told he informed customer Care they will replace it, I kept on feeling Jim it was his mistake and how it is possible he told he will manage, now he is not lifting my call, if I call from othere no. He is saying it is not his problem now. I want the concern team to take necessary action to replace or repair TV and file Complain on Vivek who broke it.

I purchased a led from big bazaar for rs 8888 which i purchased on 16 june 2019 and due to construction work in my house i was unable to get installed from the koryo engineer and i kept that box seal packed from that date till 9 december 2019 (Installation date) and on 9 december koryo engineer visited my home for installation and he himself opened led for first time and seal was broken by the executive and he succesfully installed the led on my wall and with in 15 minutes after the executive left my premises led's screen got blank and led stopped working so called that executive again and ask him to revisit again and check that led again to see what is the problem with the led and there koryo executive himself commited that there is problem in the mother board of the led and he said that it is a case for replacement of led so i contacted the big bazaar for the replacement big bazaar manager (Anil kumar) said that koryo company will treat my complaint when i contacted koryo (Dhoormil floor supervisior[protected] he said you have not purchased led from me so i am not responsible for that

So now they are repairing my product
And i want replacement of product or full refund of led
Because it was seal packed and i have used led for only 15 minutes