Koryo Complaints & Reviews

Logged a complaint on friday no.[protected] but no action has been taken yet from your end really patchetic service got annoyed from customer support. Now feeling like why we chose koryo such a bad service product too.

I've bought koryo washing machine in september 2019, in august first week of 2020 its rotation wheel came out. Raised a complaint[protected], but till today ie. Sept 10, 2020 nothing is resolved. Koryo customer service people just asks for 1 week time again and again...email service not at all responsive. Cust care executive will be connected after 1 hr, but again 1 week time...no other manager to escalate the issue also...Can i get any help in this regard.

We have purchase a 1tr inverter split ac from big bazaar sealdah (West bengal) on 23.01.2020.
On dated 16.08.2020 we have seen that ac not cooling ans shown el01 after 5minutes when ac turned on.
We have log the complain on 18.08.2020 ticket number[protected].
On dated 19.08.2020 got sms from jeeves that our jeeves engineer mr. Tanay adhikari [protected] will fix an appointment. After that mr. Adhikari came and seen the problem 1st he ask us that please give me user manual. After 1hour he checked ac and inform us that o/d pcb burnout need to be replace. After that we have called to customer care that please send professional engineer, do not sen mr adhikary for further visit because he have no idea about this ac. On dated 03.09.2020 got a sms and seen that mr. Adhikari again visit for solve the problem. After his change the pcb same problem found approx 2 hours they have spend but problem not solved. Finally they have inform us that indoor to out door cable may fault and same should be replace. Also inform us that change of cable is in our cost. The we have told that why?? Who installed it, who is the supplied and cable is damaged for external force? Also this is part of ac form indoor to outdoor unit and same had supplied by koryo so why should i pay additionally and this is under warranty. If cable burnout within 4months then what type of materials supplied by koryo.
After that he gone from there. And suddenly i have got sms from jeeves that has service completed on 03.09.2020 4.45pm.
After that so many times called customer care but every one inform me that our vigilance team will contact you but no call received from koryo.

Thank and regards
Tushar mondal
[protected]

Hi madam / Sir
We repeatedly getting problem on geyser we are not getting hot water from it

We can't connect to the customer care service
So
Kindly sort out my problem as soon as possible

I had bought a koryo rice cooker from bigbazar rajajinagar.. And its not a month also.. Its leaking from whistle and not whistling properly.. And handles are loosely attached.. Its not worth and not good at all please I want to exchange it as good or else I want refund.. [protected] this is my contact details

I have bought led tv of koryo but it is not started after 1 year
Model - [protected]

Dear sir/Madam my toplodder koryo washing 6.2 k.g input water auto lock not functioning for last 15 days. Unable to contact in the toll free numbers. Purchased from Big Bazar, Ranchi Jharkhand 2 years ago. Bill lost. Paid service required urgently. Please do the needful. Regards Niladri Sekhar Mukherjee Advocate, Ranchi 834002.Mob. no.[protected]

Not responded to the installation of the tv for a week. Very bad service!!
Highly disappointed 😔
The costumer care representative doesn't know what he's speaking

My tv is not give tha sound

Ac is not working showing e3...

Actually it is in warranty period..

Air conditioner purchased on 14/08/2019 bearing invoice no.[protected].As per the terms and condition the warranty period is up to 14/08/2020.
I lodged a complaint of having problem of AC tripping on 8th Aug. with complain no[protected].The service engineer suggested for gas refilling after observation of the issue.
Although above issue is within my warranty period still I am asking for giving 60% of the total amount of refillng of gas as directed by service center.
As the company has approved only 800/ for gas filling so rest amount should be covered by customer.
So company should look into these issues and do necessary action.
Under warranty period, the customer is not entitled to give any charges for refilling.
On what basis, company can ask for this within warranty period.
Hope the company will consider it .

Bought dishwasher, delivered on 14th august... No one from koryo has come to install, no one picking any toll free number of koryo for 5 days, no response to e mails sent to koryo official id

Please do not buy koryo products in india as post sales service is pathetic

HI i bought a koryo dishwasher with 14 place settings, after the delivery of the product, koryo brand has to provide the installation service, but after contacting the brand toll free number[protected], No one answered for straight continous 4 hours, After publishing a post on face book brand suggested that i should have to drop a mail, after forwarding the required details with purchase bills and product details they are telling that they have escalated the request to the service team and they will look after, They are fooling customers by selling their products through various online shopping platforms like amazon and making money out of public, Dont trust this brand and buy any product, Hope this will help someone.

Date of purchase : 10th August 2020
Dishwasher Model: Koryo (KDW1483DIW )

This is to provide a complaint against your labour and customers care services.
I called the customer care given to me that is
[protected] and this person said that the price for the uninstallation of AC and installation would charge me Rs 2000.
But the labour charged me Rs 3000 and misbehaved with my mother and me . This is how you provide services to customers I'll make sure I file complaints against this company and their service in consumers forum .

I have purchased koryo washing machine on 24 jan.20. The watching machine is not working properly. It is not taking water from the tap and showing error code e1 indicating that water sensor is not working.

Earlier also a complaint was lodged but mechanic was not deputed due to lockdown in the town.
It is requested to depute the mechanic at the earliest.

Thanks and regards

R k dhawan
Mobile no. [protected]

I have purchase a 32 inch led tv on 15th august 2019

From the past one month, i have been facing problems and raised following complaint no.[protected] and[protected]. After almost 1 month and that also with so many follow ups - the engineer visited and repaired and within 2 days i am again having same light problem, this time lights are visible when switching on the tv. Attaching pictures in the mail
It is very sad... Very bad product in koryo company... And more than that very very worst service.
I request you to please replace the tv immediately and dont cheat indian customers like that.

TV model No:KLE32DLCHN7 bought from Big Bazar Calicut Kerala with extended warranty on[protected] is not working. It's display has stopped turning on. I contacted the seller they told me to contact the electronics department of the store.There I was asked asked to call the customer care service of the company .when I contacted this number after two hours of trying on phone the person there gave me the number [protected] to call and get the product ID .I tried this number all the afternoon today but no one attended. I have been after this for four days please do something for the redressal of my grievance. I would like to get the TV replaced or repaired immediately.

First of all im trying to reach you so many days but no one replied or not responding me what is this behaviour
As soon as possible you changed my remote control because i face a problem because with out remote i dont want watch my tv jaldi jaldi mujhe reply or mera remote change chyia please please

Dear sir,

I have purchase washing machine of koryo. & its not working from 26jun-2020, after that i have complain to customer care but still they are not responding my complain.

Dear koryo team,

This is regarding my complaint no mentioned in subject line. I had registered this complaint regarding my koryo microwave where i had shared all the details like model no, power is working and microwave part is not working etc.
Then a technician suleman, visited at my place, he has discouraged to my father to get it repaired by following comments
1) this will cost you[protected] plus service charge, while microwave cost itself was 2500/-
2) this part is not available if you can arrange it i will change
3) he has charged 500+ rs from him for doing nothing and also not given any receipt for that.

When i had already shared model no and problem at the time reporting the issue, why service request is entertained if company does not have spares and why i have been charged for doing nothing and not even shared the receipt. I hope you will understand this is a crime to do business without proper receipt/bill for registered company.