Koryo Complaints & Reviews

I find a complain around two month ago whose complaint number is [protected].
Called several times of this complaint but you guys are not giving me any equal updates.
Many time, i was told that within 12 hours i will call you from the front and tell you what the problem is but due to not getting any of your proper service, now i am so upset, now i will go to the consumer court and now what i have told you all about my time, you will also have to pay the entire amount that has been wasted.
I gave that washing machine as a gift in my sisters wedding, but due to you guys i had to listen to taunts there too.
While my sister is pregnant at the moment, she is in great need of the washing machine at this time.
For 2 month, you guys are only bothering.
So now i might have to take some legal action.

We purchased fridge from big bazaar pattom and it is defective. Water is leaking from the freezer tobtray and from there to the body of the fridge. Therevis no service from the koryo service team, they keep giving the dates and the technicians are not qualified and don't have proper knowledge about the product. I have to raise the complaint in consumer court now. Don't buy any products from koryo.

Hi,
We have purchased a koryo mixer in july month. And we have used it for about 10 times max and it stopped working. We need the refund of the money or please give the option to buy any other brand in same department where we have purchased. We dont want the replacement of same brand. Please do at the earliest.
We have given for service also and no reply from koryo. Please see to that issue will be resolved soon.

In my koryo led tv havig a white spot on display. L have been complained in service center. Service center send a representative to solve a problem but he can', t, solve it. He said that (Panel problem) we are forwarding the complain to the company. After that no one can come to see the problem.
My complain number is[protected]
Date 20/8/19.
Second complain 4/9/19
Date of purchase: 11/6/19
Nane: scn sinha
Mob. [protected]

Dear,
Sir/madam

I brought a music system from amazon ie. Koryo kht4212fb before five months it works good sound good all are going fine till a day before. At present it had a small problem. When i a try to power on the system it doesn't work. I tried to connect it in another plug point and also used extension box it shows the same complaint. So kindly do the necessary action for to do service my music system under the company s warranty scheme. I tried to call your toll free number but no one was pick up the phone call. So pls do the needful.

The koryo led tv (Kle32dlvh5) which we bought from big bazar dated 13 july 2019 has stop working. The display is not working. Which is in the warranty period. The tv has stop displaying any pitcher and i think there is some problum with the power supply so please check
Please repair or replace the product
Please check as soon as possible.
Thanks regards
Dharmendra.

Hi i had purchased split ac 3 years before. From the time i purchased koryo ac some other issue. I had loged complain several time but your technician notable to resolve the issue. Than i have call out side technician it's started working. Last 3 years i had spend more than 7k to 10k for service the ac. Now 1st week of aug i had loged complained your technician came and told me that my ac broad is not working and i have change the broad and he told me that he will confirm the price. For that he has charged rs510/. After several followup till now i have not got any response from your end. Place like chennai without ac last 25days it's very difficult. Am requesting some pls resolve my issues. Service trx[protected]

I bought koryo 32 inch tv from guwahati big bazaar in 11 august 2019 nd wthin 2weeks the screen display goes blank wnen i contacted customer care technician comes in 4th day and told main pcb need to change and i asked for replacement he told he cant replace the tv. Instead hr can change the pcb which required another seven days.

I want a replacement for my tv

I have purchased koryo semi-automatic washing machine on 14 aug, 2019
The demo was shown by koryo technician on 16 aug, 2019. On 17 aug, 2019 when we started using on the first day itself their was noise from wash tub & water leakage problem. We contacted on 17/08/2019 koryo toll free number and register our complaint (Service ticket no.[protected], next day technician came and he noticed the defect and told us that their is leakage from elbow of wash tub and your machine needs to be replaced with new one. He also told that i will inform to my team leader and arrange for replacement and you will get call from koryo but today 7 days have passed i have not received any call for replacement and i have contacted koryo customer care many times they are only giving me assurance that very soon your problem will be get solved. I request you to immediately arrange for replacement. Asap

Koryo faulty products
False commitment

At time of purchase they said technician
Will come to your door step and now after 3 months o[censored]sing product it is not functioning and they are charging for technician visit...

All are cheating.

Product quality is also poor.

Plz do not buy this company products.

They are even poor than china products

Runing machine automatic machine stop and not start power is coming but not display show
My name champaram dewasi
Mobile nomber [protected]
Mobile nomber [protected]
My address
New shivam safety wears
Ril. Main road opp anamika complex
Near water tank
Dahej chokdi at dahej
Dist. Bharuch
Gujarat 392130

I am writing you with a deep regret of buying a product of koryo. Your service levels are way too poor and makes me believe that this is the last ever product i have bought under your brand.

My ac was bought last year and is under warranty. Infact i took extended warranty but i feel any shield given by you people is just a waste of money, since it takes good amount of time to make you guys do the basics

Saturday the technician comes and cleans the ac and finds that the ac needs to be fueled with gas. Till now, its not done – the technician tells me that there is a approval required. Like really??? Any person who is an expert of ac servicing, will know that gas might be required at the time when they service the ac however in a company like yours, an email approval is required – this is the lowest level of customer service i have ever witnessed.

I have now spoken to the technician and he has confirmed that the approval is supposed to come by end of today by 8pm – only to give an approval for gas upfilling. This is really bad service

Koryo split ac after purchased is not working properly after my complain to koryo care service. Only one time service engineer came and told me that gass has liked i am giving information to company. Neither it repaired nor replaced by new one it is under guaranty period. Now call is not receiving on [protected] which was provided to me for further query.

Sir
I am sorry to inform
1.That your complaint registration service by mobile is not trust worthy as I had failed to lodge after waiting for more than 30minutes and the call disconnected automatically not for once but for several time.
2.I had informed the koryo mechanic with mob no.[protected] which was provided by me bigbazar retail shop while purchasing about the problem, he came and took the mother board of ac for check and repair last week and now he is not responding.
4. THIS IS THE REALITY OF THE KORYO SERVICE AND FOR WHAT WE TAKE OTHERS GOODS (SAMSUNG, LG, WHIRLPOOL, DAIKIN ETC)
5.providing the ac SL no if any help you can do at your end.otherwise please inform, so that I can get me a new one.The details of ac is in attachment.
The pic of the card taken by engineer is also attached

Please take necessary action at your end

Deepak Ranjan Sahoo
Address
At govindpur po ghutur
dt keonjhar Odisha 758002
Mob [protected]/[protected]

I want to return ac as it is not working always there is a problem of working. There are many issues like cooling not properly, compresser and pcb problem gas leakage. I took this ac before 3 and half months. It worked for only 15 days. Continuously problems occuring. I called service engineer more than 5 to 6 times. Installation also not proper. My ac is not working from last 3 months. I want to return this ac. Please do the needful.

On complaint and post verification on 21jun 19 a replacement of defected part was ordered in the company, while the product is under warranty. (Bought 6 months ago). It was informed this will take 5 days. I am continuously following up in customer care (3 weeks now) but they are not providing a replacement part or replacement.
Everytime when i try reaching them they ask for more time/they will revert within "x" time but they never come back.
This is escalated 4 times and their escalation manger "chintan" has also failed in providing a resolution/replacement.

My previous service request no. 626964 dated 4th april 2017. I had bought
Kfp 1124 food processor from bigbazar shalimar plaza, eldee, sector 5, indira nagar, lucknow-226016. My kfp 1124 food processor is working but giving burning smell. Please resolve the problem as soon as possible.

While trying to call the koryo toll free[protected], it says that we are connecting you to service executive but after that one song is continue then after 15 minutes the phone gets silent and after 20-30 seconds the call gets ended.

I tried lodging a complaint through koryo toll free[protected] but no response.

Please resolve the problem as soon as possible. My no.[protected]

Kwm6218tl fully automatic top loading washing machine 6.2 kg
I have purchased form big bazar kachiguda hyderabad dt,
[protected], invoice no. Tg[protected], sap dco. No. 94443408,
Buyer's order no. [protected].
My registerd mob. No.[protected], [protected].

I have tried no. Of times to customer care but they do not response. We have technical problem with washing machine since 1 week. Please help us immediately. Please connect with us hyderabad local service center.

I have raised one complaint regarding non functioning of my koryo tv just after installation vide ticket no[protected] on 16/06/2019. My problem is yet to be resolved Which is contrary to your 72 hour redressal policy. The TV needs replacement. The customer care member only once visited the site but afterwards remained silent. Please resolve my case immediately otherwise I will take shelter under court of law.

Sd/-
Himansu Bhusan Jagadev

Read all the grievances in respect of koryo products. I have the same experience. Purchased one 30 l convection microwave oven from big bazar, salt lake, in the year 2013. Faced problem from the very day of purchase. Once replaced but that too was of same experience. After inspecting 7 to 8 times, the issue resolved. But in june, 2019, the machine stopped working. Service centre observed that the magnetron and transformer required to be replaced. This is the real picture of koryo products within only 5 years.