Koryo Complaints & Reviews

This is a complaint mail with regard to “koryo 1.5T portable AC KPA18AF” product, that was bought on 22/03/2019 by N. Chowdi Reddy, invoiced on the same date with Invoice no: TG[protected] was delivered to Anantapur. The AC functioning is not up to the mark and there is unidentified problem within the product from past a month. We have been calling your customer care with regard to repair of AC. It was a huge disappointment from your side, though from past 3 weeks we have been regularly calling customer care to send a service agent in order to identify the problem and repair the AC, but there is no response we got in return.
We did not expect a defective product from a trusted company like you, and additionally a bad service. We want the defective product to be replaced with a new product.
We have all the details of purchase and call records of how your customer care responded. If we are not answered or served accordingly within 2 days, we will be approaching the consumer court to file a legal suit regarding this issue.

Details for
Customer name: N. Chowdi Reddy
Product: koryo 1.5T portable AC KPA18AF
Invoice no: TG[protected]
Buyer’s Order No: [protected]
Date of Invoice: 22/03/2019
Supplier : Future retail ltd, Hyderabad, GST no : 36AADCB1093N2ZG

Kindly do the needful ASAP…
Regards,
N.Chowdi Reddy

We purchased koryo portable air conditioner before 2 months, the first 2 days it worked properly and after it started consuming the whole power supply of house which is abnormal.As it is of 1.2 tons it is not working normally.please note this complaint.we already have other 2 a/cs which are of 1.5 tons and they both work properly simultaneously but koryo doesn't work even started alone thus there is no problem of power supply.

Hello,
I am Debjyoti Debnath from Sambalpur Odisha, having purchased a Koryo AC from Big Bazaar on 7 April 2019 and got it delivered on 30 April 2019 and installation on 21st May 2019. The day it was installed the next day it stopped working and we have to tolerate the heat since then. We registered a complaint on 25th May 2019 after requesting big bazaar to follow up.

After repeated request the technician came on 29th May 2019 and failed to repair the AC due to lack of knowledge and said PCB and sensors are not working. However the technician said he will replace the AC or the spare parts he has not turned up since then which is very annoying and causing serious issues for us.

Kindly look into the matter and do the needful so that the quality of big bazaar service can be maintained.

I purchase 1 ton koryo ac on 27 january 2018. After one year they are not cooling. I complain to koryo company about ac but there technician is not come. I complain on 26 may 2019 and again on 31 may 2019 but there technician is not come
M family is very disappointed to koryo company.
Now you people ask me what i need to do now
Surender kumar
Block-d 3/2 mohan garden

Hi,

I purchased a koryo ac 1.5 ton last year bearing invoice no. Mh[protected], buyer order no.[protected] dated 29.05.2018 and since two months it is getting internal noise for which we are unable to sleep properly and when i raised a ticket[protected], i got a call from one moin akhtar with mobile [protected] and he is not talking properly with the customer and stating that he will not do the service since i shifted the house which is in same locality with other technician. I even raised a ticket to koryo when i shifted the house but the technician was asking 2000 rupee for shifting, so i called my neighbour who is also ac technician and he just charged 500 rupees and installed ac four months ago. Since my ac is under warranty and i raised a ticket last two weeks ago, i want the free service in my ac where sound appears. I request the concerned authorities to send the technician and resolve my issue.

I have purchased a Ac on 7 April 2019, but after installation it look it is Not Cooling properly, and after complaint no executive come to us.

Please make it ok or I will file case against koryo Company making fool o[censored]s.
Take the matter seriously.

Shashi Kalp dev
961, Shanti Colony.
Jagadhri.
[protected].

Hello..

Koryo Service Center

This is Sourav Banerjee of 74 Nim Chand Moitra Street, Kolkata-700035 purchased 2 (Two numbers of AC's on February'2017, and done Extended Warranty for another 2 (two) years in the mean while my 1 (one) year free maintenance is over for both the AC's and falls under Extended Warranty (E.W) coverage. But while I call your customer care they told E.W is maintained by the AIG which is third party and I should not get any assistance until I confirmed by the AIG (3rd Party Confirmation). My question is now arises to whom I paid? for the AC's either Koryo or AIG? Good now I bokked call through Service Ticket No.[protected] dated 16.05.2019 and service scheduled on 17.05.2019 and your concerned person called my Named Jahirul Islam Mullick ( [protected]) on 17.05.2019 and told he'll come to my place on next day i.e. 18.05.2019 at early morning / through out the day and I taken leave, but no one came and called me for unavailability and got mail that Serve cancelled on 18.05.2019. Then I directly contacted Koryo Customer Service and they told again I'v to get confirmation through AIG but no one picking my call that I conveyed to your service team (Voice Record attached) and they directly told they can't provide service. Then via Big Bazaar Sealdaha E-zone member I lodged a service booking Ticket No.[protected] of 19.05.2019 and Ticket No.[protected] of 20.05.2019 again I got called from your concerned person called my Named Jahirul Islam Mullick ( [protected] / [protected]) and over phone confirmed date on 21.05.2019 and he assured me that he'll come on 23.05.2019 morning again I took leave and he is too much unprofessional that can't pick my call directly and received by his family member to tell me that he is not available in home.

So, now tell me either shall I get the service or not my AC's is not at all cooling at even 18 degree and now my area temperature is around 41 degree centigrade. What an unethical support from your company and I can give you a prove that every year I provide at-least 5/6 customers for AC's for Koryo at Sealdaha Big Bazaar, but I'll never provide any contacts hence I should oppose people to purchase Koryo the 3rd Class service provides.

If you required I can give the name and bill's of my referred customers at Sealdaha Big Bazaar I'v all with me.

My bill and E.W card are attached herewith. please take necessary action otherwise I'll move to Consumer forum as being Government Employee of Election Commission it's rally shame on you Koryo for the service are we people are beggars?

Waiting for response.

Thanking you.

Regards

Sourav Banerjee- [protected]/ [protected] / [protected]

Sir/ madam,
This side advocate vivek kumar dubey, from lucknow. I had purchased 1 ac in 2017.. Right now that is out of warranty.in the beginning of april ac stated making noise. I called at service center toll free number they depute executive he told me that 1 bearing of your ac is damaged and need to replace... This to inform you that bearing is out of market second part i start searching new motor... That is also not available at your service center and also in market... Can you people suggest me what should i need to do now... Should i trust on such kind of companies... Should i brought new ac just for a bearing... This is not your responsibility to make proper spares management... Or should i file a complaint against koryo as i am suffering from last one month but no resolution done... This is really pathetic. Please do something if you people can do else i know my right and limits.

Hi this is kamal i purchased koryo shaver 3 months back now that trimmer didn't working
I purchased in bigbazzar at racecourse branch coimbatore
Maximum replace the product or rectify the this issue i am very disappointed with this product
Koryo shaver machine purchase of 1900 rs
Kindly reply it
Name of kamalakannan mobile number is
[protected]
Reply me
Make soon as ready fy for shaver
Thank you

We have recently purchased 1.5 ton koryo a c from big bazaar roughly about 2 weeks ago. Over the last two weeks the fan speed was in auto and the cooling of the room was instant... But since 2 days we have been facing the problem that the room was not getting cooled like it had been over the past week. So i please request you to send over a worker to look into the issue.

I hv purchased cooler from tarnaka bigbazaar recently. The is a/c is not cooling and i raised a complaint in the customer care & the customer care people did not respond porperly & they were not ready to solve the issue. There after i reached out bigbazaar team then they told me they resolve but until now nothing happened from the koryo team even after the service team visited. Also want to switch to a different brand due to their service & product issue. Pl. Look the matter otherwise i hv take help from consumer forum. Hoping for the quick response

Regards,
Shabarish kumar parachuri
[protected]

I hv purchased cooler from ujjain bigbazaar recently. There is leakage in the cooler and i did complaint at bigbazaar no of times and they told me to resolve but not yet do any thing. Also tried many times on toll free but on toll free not able to log any complaints. Pl. Look the matter otherwise i hv take help from consumer forum. Hoping for the quick response.

I have complained about the party speaker battery back up. The company called us and said to replacement the product where to purchase. The complaint no. is[protected]. But till date there is no response from the big bazzar koryo service in thaltej Ahmedabad. They tell us there is no mail from koryo to replacement of product...
My no...[protected]

It's already been 3 weeks, i have submitted koryo speaker to repair its battery problem but the executive is saying the battery is not available when we will get it then we will replace. Please look into this matter.
They are not responding properly. We need help to get it back in proper condition. Please help me to get it back

Thanks,
Bibhuti jha...

We have logged a complaint via complaint no:[protected] for koryo one month ago in the month of feb 24/02/2019. but no resolution provided yet.
not even call for repairing for the same.
company name: Koryo(future group sponsored(big bazaar)).
so far no one has visited at customer address. we are undergoing under menta harrasment as no one is interested in tackling the complaint.
some executive told us that the complaint has been resolved & it is closed.
i wants to know that without resolving complaint how a company can close the issue.
we have approach the future retail also(big bazaar but no satisfactory response from anywhere. the brand koryo is inhouse brand of future retail but no one is taking onus of rectifying the issue.
some names whom we have interacted.
Mr ali.
Mr kuldeep
in all these things customer is trapped in a vicious circle.
Kindly address the issue so that the brand which is getting sold at such reputed organize retail cannot play with the customer..
regards
Rajesh Rawat
[protected]

I have to take this step to bring into your notice the harassment i had faced from koryo customer support team.

I bought a portable ac last year and have raised a request for its service on 23rd march. I was told that the service professional will visit within 24 hours. But its been more than 10 days now, no one has turned up.

I have been continuously following up with koryo support team and called them 4 -5 times and each time i get a same resolution that the "issue have been escalated to head office". Twice, the agent disconnected the call in between. This is the worst customer experience i have received till now.

I would like to take this matter with consumer forum if the required action is not taken immediately.

Service ticket no.[protected]

Sir we purchased a new koryo tv (55")[memo no. 0136234 model no. 55exvj918528 ] from big bazzar, jharsuguda, odisha. It was delivered 2 day ago. From two days, we are calling the engineer for installation but he is not picking the phone. Yesterday he came and told to open all the things in showcase and he just went off in 2 minutes without listening anything and just ignoring and ordering us. And from 2 days this new tv is just idle like a scrap. This shows your very poor service. Hence sir i request you to please improve your service and resolve our problem as soon as possible...

The steam iron i purchased from trivandrum big bazar, pattom branch, was total mesh. The hot water was leaking and burn hand. Complained twice but in vain. It has warranty but useless as it was given on 25thoctiber 18 but neither repaired nor new given till date. Really very bad. All products of koryo are useless and only headache. Seems company is using faulty material and cheating customer.

I have bought the koryo microwave oven a couple years ago. I have been using
It since then. Recently while shifting, the manual of the oven is lost. Unfortunately, options are very difficult to read or understand. If manual is lost, there is no way to use the oven. The website of koryo is not giving any support by providing a soft copy of the manual for the particular model kmc2122 model. And sadly the softcopy of the manual is nowhere available on the internet for i have searched for it all day long. Therefore i have contacted koryo helpline twice through mail. But there has been no response from their end. Help is required from consumer forum. Thank you for support.

I purchased one mixer grinder on jun-18 of koryo. Now the mixer grinder is not working properly. Service ticket number is[protected]. When ever i have called to customer care to know the update of my product, they assured me you will receive call within 24 hrs but today is 20th day there is no progress. I am really fade up with their service. Please check and do the needful.