Kotak Mahindra Bank Complaints & Reviews

Kotak Mahindra Life Insurance says that they cater only to HNI Clients and charge premium for the same so that only HNI Client can be their major customer.While taking the policy their marketing team run pillar to post at the client end to convince him to take the policy but their return under the ULIP Plan is currently not up to the mark as they promise to the client and when the client desires for the surrender of the policy they ask each and every member of that HNI Client who has taken the policy from Kotak Life Insurance to personally present themselves at the Branch for surrender of Policy. Note that even the acceptance of authorization letter given by the Client in favour of his employee or in favour of the advisor in Kotak Life Insurance is not acceptable by every branch of Kotak, more so in Kolkata.IRDA HAS TO SAFEGUARD THE INTEREST OF THE POLICYHOLDER SO THAT THEY CAN'T FACE THIS TYPE OF HARRASEMENT IN THE FUTURE.
- Victim of Kotak Life Insurance

Dear Sir,

We regret to note that your experience has not been commensurate with what we strive to provide.

We request you to kindly write to us your grievance on kli.[protected]@kotak.com along with your policy number.

We will be glad to assist you.

Regards,

Kotak Support Team.

Dear Takkar

Please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.
Our bank officials are looking in to the concerns raised and will reply to you shortly.

Assuring you of our best services at all times.

Thanks and Regards,
Kotak Support Team.

Dear Mr. Takkar,

Greetings from Kotak Credit Cards

This has reference to our conversation dated March 20, 2013 regarding the concerns raised by you.

We have arranged for the reversal of the Late Payment fee, interest charges and the CPP premium which has been charged. Credit of the same along with the corresponding service tax will reflect in your next statement dated April 15, 2013.

We trust the above clarifies the matter. Please accept our sincere apologies for the inconvenience caused to you if any and looking forward to your cooperation in helping us serve you better.

In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/bank/common/ombudsman.htm.

Assuring you of our best services at all times.

Warm Regards,

Sharath Shetty
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|

statement mar-08 — statement Mar 08

sir we have not receipt the sttement Mar08. Pl. forward the same on email [protected]@gmail.com. The card no. is [protected].Thanks

NOTHING INFORMATION FROM YOUR END REGARDING ANY POLICY

Dear Sir,

Think Green, an initiative by Kotak Life Insurance urges you to save paper and help save our environment. Please switch to e-statement instead of physical statement and do your bit for the environment. SMS ‘CHANGE’ to 5676788 from your mobile number registered with us OR just write back to us saying “I would like to receive all communication through electronic mode (email)”

On receipt of your request, we will henceforth send all communication to your registered Email ID and ensure that you stay updated on your policy through a quick, convenient and green mode.


Regards,
Kotak Support Team.

Dear Ms. Cabral

We wish to inform you that the disputed transactions referred by you has been successfully credited in your account as of March 08, 2013. We request you to kindly check your account. We are extremely apologetic for the inconvenience caused to you in this regards.

Regards
Kotak Support Team

Dear Mr. Debnath,

Apologies for the inconvenience caused to you. We would like to inform you that our Bank officials are investigating the matter and assure that you will be in receipt of an email communication from their end addressing all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Support Team.

I have took a loan from Citi financial Consumer Finance India Ltd. on 20/12/2008. I paid to them by monthly instalment of Rs 1141.00, after few months lost my job and could not pay their dues on time. In this job less situation I felt very difficulty to maintain my family. However I phoned to Citi finance and tell them everything and some time if I arrange cash by pert time job I did pay their instalment. As usual after few months they took legal action on me. I pray to honourable justice me some time to repay this loan amount and court was given to me favourable diversion. After that Citi finance did not sought for repay this loan. November 2014 I get a job in a private company and then I ready to repay my instalment. On that time I go to Citi finance Kankurgachi office for clear my all dues but that time this office was closed. Due to my shifting home I could not get any letter from Kotak Bank. Few days ago Kotak Bank phoned me and asking for Citi finance loan close. I agreed with them for close loan and want get NOC from them. I want Citi finance payment Statement and Citi Finance take over letter which is not received by me on earlier. They send me the same by my email id. There is some confusion in payment statement I asked them am I already paid Rs.45640.00. and then Kotak team informed me closer amount Rs. 37650.00 and I get NOC and my CIBIL was reflected as good. When I talk to go for this payment they again tell me they already took legal action on November'2016 and if I want to close this loan then I have to pay Rs. 62005.00. Then I will get NOC and CIBIL good record. Due to address change I had not received any Legal notice from court. I tell them without any telephonic conversation with me why they took legal action? after taking legal action you call me now. But it is very much higher amount for mediocre class people like me. Just few months ago my father died and a lots of amount spend for his treatment. I am the only earner person in my family. There is lots of family burden on me.
I want to Pay their Outstanding Amount Rs. 37650.00 by settlement of 6 monthly installment And close my Loan Account by giving NOC and Update CIBIL record accordingly.

I Think In India no one is watching of cheetings by bank and they are regularly chetting peoples and making moning by cutting undeclared charges I also surrender my account of HDFC due to same kind of things. I will appel to people how are authanticate for the same kind of thing . Kindly stop the chitting of private banks as soon as possible.

Dear Mr. Bhargava,

We understand your dis-satisfaction with the bank's services rendered. In order to assist you in a better manner, we request you to kindly provide your account # / contact # on solutions.[protected]@kotak.com along with your concerns enabling our bank official to investigate the matter further & address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Support Team.

Dear Sir,

We understand your dis-satisfaction with the bank's services rendered. In order to assist you in a better manner, we request you to kindly write to us on solutions.[protected]@kotak.com providing your account # / contact # along with your concerns enabling our bank official to investigate the matter further & address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Support Team.

Dear Sir,

Apologies for the inconvenience caused. In order to assist you in a better manner, we request you to please write to us on solutions.[protected]@kotak.com providing your Loan account # / Contact # along with your concerns enabling our Bank official to contact you at the earliest & address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Support Team.

Dear Munish,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3973971' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Vohra

We apologize for the inconvenience caused to you. Our team has made a note of your concerns and will contact you shortly. If you have any other queries regarding this issue, please write to us on service.[protected]@kotak.com


Thanks and Regards,
Kotak Support Team.

Dear Sir,

We have sent detailed mail on your registered ID's:'sgaditya.[protected]@gmail.com' & '[protected]@in.com'. For any clarification please write back to us on [protected]@kotak.com ID.

Regards,
Kotak Support Team.

Credit Card — BLOCK

RESPECTED SIR,

MY CREDIT CARD GOT LOST , IT GOT STRUCK IN THE AXIS BANK ATM MACHINE AT ARYA GOWA ROAD, WEST
MAMBALAM ,CHENNAI -600 033 ON[protected] AROUND 20.35 Hrs .

AXIS BANK ATM CENTER No S1AN0142.

HENCE I REQUEST TO YOU SIR THAT MY CREDIT CARD MUST BLOCK IMMEDIATELY.

MY CREDIT CARD NUMBER [protected].

this website is only to post your complaints, they won't take any actions on your complaints. which bank you got the credit card from? contact that bank, and ask them for help.

Dear Mr. Kar

Please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.
Our bank officials are looking in to the concerns raised and will reply to you shortly.

Assuring you of our best services at all times.

Thanks and Regards,
Kotak Support Team.

Dear Sir,
I don't want to continue my credit card so please immediately block my card.


My Credit Card No :- [protected].

Sameer Kanwar

Dear Sir,

I have lost my credit card so please immediately block my card.
i dont have my credit card number

Dear Kotak,

My name Syed. Nadeem my Kotak credit card got blocked no any reason I paid full amount please look into my issue and do needful
Mail [protected]@gmail.com
Contact:[protected]
Card no:[protected]
I would like u inform u no proper response from customer service I must say not trained well very bad experience..

I have lost my credit card so please immediately block my card.
i dont have my credit card number
Pramod-[protected]
please do it as soon as possible

Hi,

My name is Anurag and I was using Kotak credit card # [protected] for which i used for a year in 2013 and after using placed a request for closure of this account but Kotak did not pay heed to my attention and did not deactivate the card. card is still showing open in Cibil card report.

when I contacted to customercare then instead of deactivating the card these guys are giving my number of collection block team number however the number that thse guys have given is not working.

neither anyone is able to block the card.

Please deactivate the card and it should not be showing open in my CIBIL report.

Regards,
Anurag
[protected]

Hi,
I have received my credit card 10days before but still its not activated Yet, I have mailed many time to RTO.[protected]@kotak.com.
PLease do help me ASAP

Hi Team,

My name is Ashok.S
My Kotak credit card got blocked stating that due to internal risk guideliness of the bank. When I checked with customer care, they informed me that bank's collection team had blocked my credit card. I paid my full outstanding amount. please look into my issue and unblock my credit card asap.

Mail ID = [protected]@gmail.com
Mobile No = [protected]

Dear Sir,

We have noted your concerns and detailed mail already sent to your email:[protected]@gmail.com on 14.02.2013. For any clarifications please write to [protected]@kotak.com.

Regards,
Kotak Support Team

Dear Sir,

We have noted your concerns and we have tried reaching on the contact no. registered with us to explain the policy benefits. However same in not reachable. We request you to write us on [protected]@kotak.com ID for better assitance.

Regards,
Kotak Support Team.

Dear Mr. Bhatia,

Sorry to hear that. We would like to inform you that our credit card officials are investigating the matter and will surely revert to you at the earliest via email on your registered email id.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Support Team.

Just got an update from Nodal Office that no such commitments are made on my card which makes me understand that Kotak has recurited Fraudsters in their company.
Will make sure this is escalated in my company so that at least other people don't get cheated.

No Thanks
Nishant

Clearly this means that Kotak is least bothered in answering my queries.
I want to deactivate my card. Let me how this can be done. At least this answer can be expected out of kotak.

Dear Mr. Parmar,

Apologies for the inconvenience caused. We would like to assist you in a better manner, hence, request you to kindly write to us on solutions.[protected]@kotak.com providing your Contact # / Account # enabling our bank official to investigate the matter further & address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Support Team.

Dear sir,
Sub : Credit card No [protected]
This is to bring to your notice that I, Bhupender Singh Sandhu was holding above mentioned card.
Due date for payment 7th of every month. On 12th June 09 received the statement of May 09,stating due date of payment 7th June 09.The statement was delivered
by the smart fellow of IT Express, courier service, who converted the delivery date of 12th June in to 02 June, if you want to verify the matter, please tell the courier service person to bring the paper of delivery on which he took the signature of my son (who is 12yr old) you will get the over writing done on the paper, I personally visited the courier service office and and I have seen with my own eyes the manipulation done by the courier service.When I requested the IT Express CS. Manager can I take the xerox of the sheet on which you people have taken the signature of my son and the date of delivery, so that I can show the activity of these people to the Bank
they did not allowed me to do so.
Later on I explained the whole story to the telly caller over the phone, than he told me the sir your due date is over, know you have to pay the penalty and interest, than I requested him that this is not my fault, see I have received statement after the due date, so if you can wave off charges, then he told me your total outstanding is Rs.37,068(I paid Rs. 37,100) and the telly caller told me that, you pay the whole amount we will certainly look in to the matter, if this is the incident is true we will definitely wave off your interest and penalty.
I have spoke to 5 to 6 telly caller and everybody gave me assurance that we will look in to the detail and we will work out, but no one has done anything about this every body is giving falls assurance, and giving me the bill with lots of fine, penalty,interest which has gone up from Rs. 1000 (Aprox,) to 5000.
Lastly I visited personally in KOTAK Mahindra Bank at Apeejay House at Park st. Kolkatta, on 23rd Dec. 09. I met Mr. Rakesh Agarwal ((Asst.Manager - Collection) he told me that he will look in to the matter and he will give me call after enquiring the paper from IT Express Courier Service.But till date no response from any body.
Without investigating in to the matter, every time they are disturbing me to pay your due amount, I have paid what ever I have purchased on my credit card. I am not going to pay penalty amount for which I am not responsible. I find the Kotak bank is cheater intentionally they are sending statement late to earn fine,penalty and interest from the customer. Shame on you people, you will never grow if you do this kind of cheating business.
Thanks
Bhupender Singh Sandhu

Dear Sir/Madam,

As I have already paid an amount of Rs.3245/- in favour of Kodak cards against payment of my credit card for the m/o July-10, even the same amount is also debited in my account of ICICI Bank.
For your reference I have attached the screen shot of my bank account statement.
But still you have debited the same amount on me from last two months with interest amount,
So here I am requesting you to kindly look into the matter otherwise we will force to walk out from your services.
I hope you will take a proper & immediate action from your side in this regards.



Thanks & Regards,

Manmeet Singh Sodhi

Kotak Mahindra Bank — there have office of Account till date not credit

See we need our money back of 85000/-and64000/-andsub regiter oficce changes of28000/+ back immdendly
are case a file of cheatting to kotak mahindar bank

Dear customer,

We are part of the customer care team at Kotak and assure you that we would be happy to assist you with your concerns. However, we would need a few more details to act upon your complaint. Please write to solutions.[protected]@kotak.com with your complaint details, your account and contact number. Our team will get in touch with you once we receive this information.

Regards, Kotak Support Team

This is my 3rd time i am registering here more the one month but kotak bank has not solved my problem there are asking money for which i has not used only are else there will put it in CIBIL my details is there any lawyer in Bangalore to file a caste against kotak bank i am attaching the statement copy's

Dear Sandesh,
We apologize for the inconvenience caused. We trust our officials have already intimated you about the time required for the resolution for the dispute for the transaction referred by you.
Assuring you of our best services at all times.

Thanks and Regards,
Kotak Support Team.

Dear Mr. Sandesh,

We understand your dis-satisfaction with the unsuccessful credit card transaction. We would like to inform you that as per ur dispute form recvd, we have registered a dispute request to the concerned team. Also, the status of the same can be confirmed post 45 working days as per VISA guidelines. However, in the interim we have posted a temporary credit of the disputed amount towards the said transaction to your credit card account.

Thanks and Regards,
Kotak Support Team.

in ur form u have given that customer should wait for 30 days not 45 days

Dear Mr. Sandesh,

Apologies for the inconvenience caused due to the unsuccessful credit card transaction. We would like to inform you that our Credit card officials will contact you at the earliest in order to address all your concerns to your satisfaction.

Thanks and Regards,
Kotak Support Team.

Respected sir
i have kotak mahindra card my card number is [protected] i have not used 15000/- on 14/10/2012 i have complaint the bank filled up the form and there said it will be solved in 45 day till know it is not resolved and there have charged me 2000/- for late payment and other things is there any lawyer here who can help to file a case against kotak bank

Dear Mr. Sandesh,

Apologies for the inconvenience caused to you due to the unsuccessful credit card transaction. We wish to state that we have raised your concern to the respective team and assure you that our Credit card officials will contact you at the earliest in order to address all your concerns to your satisfaction.

Thanks and Regards,
Kotak Support Team.

Dear Ms. Ramalakshmi,

We wish to state that our Credit Card official tried calling you on your registered Mobile # several times; however, we were unable to establish any contact since the call was unanswered. Hence, we request you to kindly provide an alternate contact # and a convenient timing enabling us to contact you at the earliest and address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Support Team.

I had ordered only one sarre from my credit card of rupees 239 and I received bill of rupees 1638 /-

I called frequently to customer care service for details but didn't received any information from them and secondly they were asking me multiples of questions and I really fade up and frustrate with this kotak bank service which is giving WORST customer service.

In my bill, rupees 1399 has added without any info or email, which has written CPP ASSISTANCE SERVICE GURGAO.

Please help me to get my money back ruppes 1399.

sir, iam ramesh igot pin number past 20days, still i did"t receive cridit card, i feel ur service is very poor.pl cancel my criditcard immidiatly. iam not intrested in kotakcard.my mobile no; [protected]


thanking you

Worst service ever I faced in a banking sector I have faced. My CRN is 32853058 and contact no. [protected].

Following for a replacement of a credit card for past 4months.

Even wrote a email to the solution email id now and checking my luck!!