Kotak Mahindra Bank Complaints & Reviews

Hello,

I want to file a complaint against kotak car loan.
I have had enough from Kotak. Enough of harassment and unfair charges.

I have already sent them my concern 3 times now, because of their lack of attention they closed my account - they helped with a car loan and opened a bank account with them, which wasn't ever opened. They did not have my correct address on file, even though we provided them with rent agreement which had our correct address. Their Representative did the address verification at wrong address and they approved the incorrect verification, delivered all correspondence which the family staying there did not accept. They took everything back, I got a call from somebody from kotak, saying that they need to deliver me stuff and needed my address.

I gave them the address not once but twice, twice they took down my address but nobody ever showed up and my account was closed, was there any fault of mine?? Then we went to sector 14 gurgaon branch which is 10kms away from my place, I raised the issue to them to which they tell me that we don't need to come to their branch next time and kotak bank loan branch will call us themselves and collect the installment.

Next month again, I got a message that my installment was due, we called up gurgaon sector-14 branch where we had gone to deposit the previous month installment, but there was no response and we again drove 10kms to check with them what was going on, we again raised the issue with them, They again told us the same thing, I called the kotak number their rep told me that I will receive a callback from kotak and they will help me. No call was received, then I wrote them an e-mail, this time somebody called me and said he would come down to my place and I should be ready with few cheques, they took down few cheques along with a cheque of 564rs from my husband which was the charges to shift my account to another bank for ECS so we don't have to go to your branch every month, I should not be paying them even a single rupee extra infact I should charge them for the harassment I went through with them. Now the representative who came down and collected a cheque of 564 and 7 more cheques of my installment amount said that my EMI has bounced and I will be charged 600rs more.

I have had enough of harrassment by them and now they are charging me thousand of rupees of no fault of mine?

My husband made a mistake and gave you a cheque of 564rs which I am already pissed at. But I wont take it anymore.

They have already debited my account of 564rs which I was not supposed to pay and now they are demanding 600rs extra charges because of bounced installment which was again not my fault, because I had been following their instructions only.
When we called back the rep who told us that somebody would come down to my place to collect the cheques, he said we did not have to go to the branch and he would collect the cheque from me and there would be no problem. and now when I have done everything they suggested they are going to charge me for what? For doing as told by kotak employees.

I want to file a harrassment case against them if they do not resolve all my issues.

Rajni

I have recharged to My Mobile on the morning of 15th mar 2013 through kotak Mahindra netbanking Interface. The amount of 100 Rs. has been deducted from my balance but the Recharge is not credited to my mobile No.

Details
Mobile E Top Up of Rs.100
Mobile Operator - Vergin Mobile
Mobile - [protected]
Txn Ref No. [protected]
CRN 57699948

Kotak Mahindra Life Insurance says that they cater only to HNI Clients and charge premium for the same so that only HNI Client can be their major customer.While taking the policy their marketing team run pillar to post at the client end to convince him to take the policy but their return under the ULIP Plan is currently not up to the mark as they promise to the client and when the client desires for the surrender of the policy they ask each and every member of that HNI Client who has taken the policy from Kotak Life Insurance to personally present themselves at the Branch for surrender of Policy. Note that even the acceptance of authorization letter given by the Client in favour of his employee or in favour of the advisor in Kotak Life Insurance is not acceptable by every branch of Kotak, more so in Kolkata.IRDA HAS TO SAFEGUARD THE INTEREST OF THE POLICYHOLDER SO THAT THEY CAN'T FACE THIS TYPE OF HARRASEMENT IN THE FUTURE.
- Victim of Kotak Life Insurance

i receive bill of rs 1746 in the name of c.p.p. whenever i have not used the credit card since more than one year . I also not given consent for continuation for membership to any company . I have also asked by the authorties of kotak mahindra bank that if I had not used the card for six months the card will automatically deactivated.

Please send us account statement every month in my E-mail ID

E Mail ID - [protected]@rediffmail.com

Plan - Kotak Smart Advantage Regular (UIN-107L043V01)

Policy no.[protected]

Cust. ID[protected]

The transaction was not processed Rs.2000/- twice which later amounted of Rs.4000/- on the 7th of March, at 8:38 PM & 8:39 PM from the B Cabin Road, Navre Nagar Branch from the Customer Relationship ID[protected]. Inspite, of the failure in the transaction, the cash was deducted as I received a message in a short span. Kindly see to it that the amount mentioned above, should be credited as soon as possible.

In 2008 i took policy from Kotak Mahindra for futher plan as explained and follow up done by there executive . In the whole policy i paid Rs.60000/- and today they have suddenly closed my plan without my consent and approval neither there executive called or attended to explain why they closed my plan and by courier they have despatched Rs.55000/- as my policy actual amount as return after 6 years i.e in 2012.

i have a serious concern after complaining to the appropriate authorities of government , suo motto they are not taking action on this , i do believe Kotak bank and other schemes are doing fraud with the help of the controlling authorities in india as to how is that everything is happening under the nose of the authority and no action is taken against the culprits. I lost almost Rs.5000/- and precious time of 5 years with these stupid buggers.

I truly believe that instead of consumer beaware there should be strong imposition of Sellers beware in the economy as this gaint frauders are increasing day by day by spreading corruption and insider trading in the country. Moreover in the name of jobs they hire people to abet individual to fall in there trap.

KMPL Customer Service,

I have applied for Inter State/City NOC on 20the FEB, 2013 against my Loan A/c no# CF-8724036 in Laxminagar Branch. I am asking for thee NOC to get my vehicle to my Permanent Address which is already theere withe KMPL.

I have provided relevant documents and theat too withe Passport copy. I have been told theat it will be processed withe 3-4 working days. I am continuously following up however still by 28the FEB, 2013 I have not got NOC.

I have been told by KMPL theat two FIs (Field Investigations) are required. I am not convinced as if I have provided withe Passport copy and still you are taking theis much time to issue just an inter-state NOC? I should not mention what it takes (whole procedure) to get Passport in INDIA.

I have already visited two times KMPL Laxminagar Branch. Please act upon quickly as it is hampering my schedule to get NOC from Gurgaon Transport Autheority. It will again be a different story to get NOC from Transport Autheority.

Regards,
Sachin Gaikwad
+91-[protected]

My name is Goutam Debnath and live in pune (Maharashtra) I have taken two wheeler loan from HDFC Bank i have cleared my loan and I gets a “NOC” from the Bank and I gets Credit cards from Kotak Bank and I using it last 6 month’s after using the card I have paid all dues payment… and after paying the amount the Bank put my name in to the CIBIL… why Bank put my name in the CIBIL……
I strongly feel All the Bank are fraud….. the banks to update CIBIL about the closure off the loans and credit cards when the customers pay all the balance and close their loans and credit card dues. The bank should give the customer "NOC" immediately after he clears all the dues and at the same time the customers name should be removed from deaulters list of CIBIL so that the person will not suffer in getting other loans like home loan. I feel that the cooling off period for the customer in CIBIL should be less. If the customer is clearing all the credit balance and making it zero then it is the duty of both the bank and CIBIL to remove his name from the defaulters list. I again request CIBIL to help such customers in removing their name from Defaulters list if the customer has paid all the credit amount and gets a NOC from bank.
It is my humble request to the Person who are working in CIBIL to update the status of such customers immediately as the customer has paid all his dues and got a "NOC" from the bank.
I did some study regarding CIBIL, form where i got the info that only financial institutions have got the access to this database.General Publics dont have the access to this restricted area.I want to know why.I must have the right to know what was my fault or is some one cheated me.

What to do now please suggest me...

Best Regards
Goutam Debnath
Mobile: [protected]
Email id :- [protected]@gmail.com

Iopen account in Kotak Mahindra Bank and after few months they start debiting chages approx 300/- per month without prior noticing to me. Now I send an email to bank then they said that we have revised our some kind of rules so it is valid. How can a user know when abank revised their rules and i want to know who is an authority to moniter to the rules of the bank. How they can revised without intimation to customer.

Location/place: Rohtak
Name of company/service: kotak mahindra bank
Bank name: Kotak mahindra bank
Branch: Rohtak, Haryana branch
I have a bank account which is maintained on a zero balance.
Recently my account was debited Rs 400, the reason, mentioned was that they cut the balance in a promotion offer according to which the bank will deduce charges if i will not do any transection in the account.
what kind of promotion offer is this! what promotion does it offer to bank and what kind of goodness to it to customer.
please look into matter.
Thanks
Dr virender verma
phone:[protected]

Hi,

I used to deposit Rs 2000/- every first week of month for ECS payment of 1787 /- of my two wheeler loan. And, the bank used to clear it on 7th of every month. On Jan '13, I deposited Rs 2000/- as usual to pay my ECS. However , instead of clearing my ECS, the bank has deducted ECS return due Rs 393/- stating due to lack of balance in account ( which was incorrect ). Later again, the bank has again deducted Rs 843/- as second ECS due charge on 22nd Jan, Hence, instead of clearing my ECS, the bank has charged me ECS return charges which was around Rs. 1200/-. When i launch a complaint , then those people raised a ticket and close it without any resolution. I have again raised the issue , eventually the issue is still open with no resolution.

Please help me to get my money back from those frauds.

asked for loan closure several times but everytime different reason given by call centre and branch employees don't pick up phone. Money lost in phone calls and loan interest. Worst bank for finance

I have a salary account in my icici bank as i have purchase a new maruti car from autopace pvt ltd as company execuitve said you are living in pinjore so icici don't give you a car loan what you did you open a saving account in kotak bank and they will gave you a car loan and your emi is automatically deduct in your saving account and you just give a security cheque but my first emi they used my security cheque and didnot deduct my emi from my kotak saving mank and my icici bank cheque is bounce .i called but they simply said we will just check

I and my father has taken two policy 3 years back from KOTAK. Now my father is in use of money and when we approached kotak insurance we found that it was totally different terms and condition what you people have said earlier.
Firstly, I can withdraw my policy after 3 years with full amount of money if I want to, but now they are saying there will be an exit penalty.
Secondly, I can withdraw my first year deposit as it can only be withdrawn after maturity and the term is 20 years.
This is really pathetic on part of KOTAK insurance, when your agents were selling policy they told us I can completely withdraw my money anytime after 3 years.
I have trusted on this bank and had two policy and third one in name of my brother which i started recently, but it is really very depressing as I have lost Rs 50000 on my policies.
It is really kind of fraud which insurance companies are still playing by telling different conditions at the time of selling.

Aditya Kanodia
policy Number is - 01911467

Krishan Gopal Kanodia
policy number[protected]


Aditya Kanodia
EMAIL : sgaditya.[protected]@gmail.com
PH NO : [protected]

I HVAE A KOTAK CREDIT CARD LIMIT IS RS.40000,BUT AFTER USE 10000 I M PAYING MONTHLY MINIMUM AMOUNT FROM LAST 9 MONTHS ,4TH FEB 2013 I PAID MY OUTSTANDING DUES RS.14445. AFTER THAT CARD IS BLOCKED AND THE AUTHORITY SAYING THAT THIS CARD WILL NOT BE OPEN...I WANT TO KNOW WHAT IS THE RESION OF THIS DECISION WHICH IS TOTALLY DIFFERENCE FROM OTHER BANK CREDIT CARD.
PURNENDU KAR mail.id: [protected]@gmail.com

sir:
I have taken a " Kotak child advantage plan in Feb 2003 ( policy no :[protected] for a period of 10 years for assured sum of 150000/- and a quarterly premium of Rs 4290/-. from Kotak Life Insurance.
I paid my premiums regularly for ten years which means i have contributed nearly Rs 170000/- to the plan. My policy matured on Feb 7th 2013, and i received a SMS from my bank ( HDFC) that a NEFT transfer of Rs 200,374.19/-- as the maturity amount by Kotak. I am surprised the returns are so low and i do not see any advantage in this policy as the title suggests. I would like to highlight if i had invested this amount in a bank or in recurring deposit i would have got higher returns.
Will Kotak Insurance explain this attitude of putting customers to loss? Is this justified the returns they have paid to me?

thanking you,
sincerely,
mvlnsastry.

i have kotak smart advantage (uin-107L043V0) plan at my name but i have not received any bonus .policy date 28 08 2009 please inform about my plan and bonus anirudh vashisht policy no 01694636 clint id 53015022 .

I am supposed to get two free PVR movie ticket coupons if I spend more than 15000 in PVR credit card.
I got it in the first month, that was Nov 2012. But from the subsequent months they are giving only one coupon instead of two.
i.e. Three coupons are not given.
I have contacted customer care multiple times and always they keep asking me to wait a few days.
But they never come back....

Recently I applied for a Kotak League platinum credit card. This card was provided by one of the Kotak Associates

Name: Kadambani
Phone Number: [protected]
Employee Id: 38074, where I was promised the following features:

1. Waiver on Petrol
2. Waiver on Restaurants
3. Buy 1 get 1 ticket free on Book My show

I specially asked about the feature 2nd and 3rd(Book my show offer) as that were the ones which attracted me, however I can see that this feature does not exist on my card.
I discussed this with Kadambani on 17th Dec 2012 where she mentioned that this offer will start in another 15 days, however when I discussed the same with her on (11th Jan 2013), after around 25 days, the offer still does not exist.

When I mailed this issue to 'service.[protected]@kotak.com' where this was logged under SR#:1-[protected], but they confirmed that no such offers are held on my card.

Please look into this matter urgently.