Kotak Mahindra Bank Complaints & Reviews

I recieve this notice from Kotak Mahindra on Feb 13th.
Please find the enclosed Detail of as per your requirement.
Card Num - [protected]
Customer Name - GUNADHOR THONGAM
Address-- B-231/232 III RDFLOOR GHANDHIVIHARPOLICE CHOWKI
Total Amt DUE-66101.06 RS
Settlement Amt- 23000.00RS
Forclosure Amount-27000.00Rs

Emaild:-th.[protected]@gmail.com

You will also receive your settlement Letter within 3-4 working days only after the realization of the payment.
You will also receive your No Dues Letter within 15 working days only after the realization of the payment.

KOTAK MAHINDRA BANK
CASH DEPOSIT SLIP -A/C NO---[protected]
CARD NO-4339 **** **** ****
NAME OF A/C HOLDER-PHOENIX TRUST -FY 12-3 cc (CUSTOUMER NAME)


After my initial round of talks and negotiation - they have agreed on a sum of INR 15, 250/- which they advise me to pay before February 28. I have mentioned my inability, requesting them I can pay only after 5th March 2013.
And today, instead of recieving a call for settlement- I recieve abusive and threatening calls from this number- 91 [protected]- I tried complaning my previous contact Mr. Lakshman -Kotak Mahindra Vikas Puri Branch. And now, he says my settlement will be only agreed upon INR 27, 000/-

Being professional, I don't know why they are doing things which is not authorised but which is unlawful. I am sad and suprise to see such attitude from the bank, and now they are harassing me and my office .

This is just to reset my Phone banking code and No response from anyone (including head employees of that department, Managers, Escalation Managers) even after continuous followup from past one month. I've now escalated to Nodal Heads and lets see how much time they need to reply to me.. --S

After a long struggle for documents with the agent from kotak mahindra bank, I tried to open a savings account for which 10, 000 INR were deducted from my ICICI account. After that no one came for verification at my provided residential address, I didn't reveive any Kit with bank info, even the email id which was communicated to me through message was wrong, so I didn't receive any info on my mail. I tried to contact the agent but they tel to contact customre care. when i logges complaint to customer care, they say that they will inform us tomorrow and like that. It really frustating to open an account in this bank. i got CRN xx1479 on my phone as message. Kindly help

[protected]@kotak.com To MeMe Feb 28 at 5:20 PM Dear Mr. Mehta, This has reference to your email dated February 27, 2014 regarding the concerns raised by you. At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us. We wish to inform you that Aqua Credit Cards are not issued on the basis of TAX Saving Term deposit hence the card was not issued to you. We wish to inform you that the TAX savings Term deposit cannot be liquidated before the maturity date. We are sorry to note that your experience has not been commensurate with what we strive to provide. We assure you that there is intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our sincere apologies for the same. We trust the above addresses your query adequately and we are extremely apologetic for the inconvenience caused in this regard. In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/Kotak/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard. Assuring you of our best services at all times. Yours sincerely, Neeraj Komath Office of the Nodal Officer, Consumer Bank Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected] -----Original Message----- From: [protected]@yahoo.com Sent: 02/27/2014 14:43:17 To: "[protected]@kotak.com" Cc: Subject: Re: [SR#:1-[protected]] - Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud) Hi Neeraj, I am very disappointed with the services of Kotak mahindra bank...after all the conversation with i had earlier with you and your staff. Still all raise their hand after all of the things which has done by the staff and Ashok kumar sharma.. That is not new for me and bank did nothing for me to refund or give me a card after this fraud . As you know there is not my fault and your Manager Ashok kumar sharma did mistake, why should i pay for that. So I am going to the Consumer Court as i have not receive satisfaction answer from You so i will considered as a fraud. Regards Ashish Mehta [protected] On Wednesday, 26 February 2014 6:15 PM, "[protected]@kotak.com" <[protected]@kotak.com> wrote: Dear Mr. Mehta, This is further to our email dated February 19, 2014 regarding the concerns raised by you. At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us. We wish to inform you that Aqua Credit Cards are not issued on the basis of TAX Saving Term deposit hence the card was not issued to you. We further wish to inform you that the TAX savings Term deposit cannot be liquidated before the maturity date. We are sorry to note that your experience has not been commensurate with what we strive to provide. We assure you that there is intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our sincere apologies for the same. We assure you that there was no intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our apologies for the same. We trust the above addresses your query adequately In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/Kotak/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard. Assuring you of our best services at all times. Yours sincerely, Neeraj Komath Office of the Nodal Officer, Consumer Bank Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected] From: Nodalofficer (Retail Liabilities, KMBL) Sent: 19 February 2014 16:52 To: [protected]@yahoo.com Subject: [SR#:1-[protected]] - Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud) Dear Mr. Mehta, This has reference to your email dated February 18, 2014 regarding the concerns raised by you. At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us. Pursuant to our today?s conversation we wish to inform you that we are currently in the process of investigating the matter and shall revert to you at the earliest but not later than 5 working days. Your service request number is 1-[protected]. Your continued patience is solicited in the matter. Assuring you of our best services at all times. Warm Regards, Neeraj Komath Office of the Nodal Officer, Consumer Bank Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected] From: shawn martin [mailto:[protected]@yahoo.com] Sent: 18 February 2014 14:48 To: Service Bank (Consumer Bank, KMBL) Cc: Nodalofficer (Retail Liabilities, KMBL); K Marshan Principal Nodal Officer (Corporate, KMBL) Subject: Miss commitment by Ashok Kumar Sharma(Asst.Manager)(Fraud) Hi, This is just to bring you in notice that I am Ashish Mehta Newly customer of kotak mahindra bank. I have a salaried account in Kotak Mahindra bank([protected]). I have spoke with Ashok kumar sharma in my office on 12/12/2013 about credit card against FD. Mr.Ashok kumar sharma and Mr.Devanshu Viplav (Manager) Sector 63 Noida reached in my office on 16/12/2013 to make a Fixed deposit of 30, 000. he commit me that he will give a Aqua gold card against my tax saving fixed deposit. Mr. Viplav(Manager) was not sure that bank is giving credit card against tax saving deposit. He told ashok to cross check and he confirmed it over the phone to another person and taken my signature on tax saving plan deposit and debited 30, 000 from my bank account on 18/12/2013(17/12/2013 0180/TD/3392596/ASHISH MEHTA) said u will get your credit card after 10 to 14 business days. After 10 to 14 Business days when i spoke with Mr.Ashok kumar sharma about my credit card. I get to know this part that my card got declined as my cibil was not good. But i informed earlier that i need Aqua credit card because i know my cibil is not good and i make the 30, 000 as a deposit. Than i spoke with Devanshu Viplav(Manager) said he said that he will refunded the amount to me after few days without taking any action against Ashok kumar sharma said i m trying please do not make any complaint against Ashok. After 3 to 4 days he said that our Branch manager want to talk to you. After some days i have reached the branch of kotak mahindra bank branch Sector 63 noida. I have spoke with the branch manager Mr.Ashok Aggarwal. well u don, t believe i have never this kind of pathetic service in my life. Mr.Ashok Sharma admmit infront of Mr.Ashok Aggarwal(Barnch manager), Mr. Devanshu Viplav (Manager) that he did the mistake and he apologies and the best part after listening everything he said i m sorry we are unable to do any thing. he said i[censored] want to launch a complaint against him consumer court or in bank do it but i can't help you out. After that i have decided that i will go to the consumer court than i have spoke with customer care executive (santosh) and guide me before taking any decision reach to your local bank branch. At last i have visited to the local branch of preet vihar near to my home. I told the hole story to Miss. Charu Vohra (Branch Operation Manager) and than she made a call to Mr.Ashok Aggarwal and Devanshu Viplav. They Both started blaiming each other. Still Charu given me the assurance that she is sending the mail to the head branch (mumbai) said she will let me know in 24 hrs. After 24hrs she said i m sorry sir bank will not refund you that amount or covert into Fixed deposit.I have the letter which is signed by Mr. Ashok kumar Sharma that he misguide me. Now where is my mistake and i did mistake taken service from Kotak mahindra Bank that is my fault. I am very disappointed with the services of kotak mahindra bank and staff. So please do the needful and do let me know the best bank will do it for me. Regards, Ashish Mehta [protected]

Hi Guys, We( a Software consulting company) have been working with a client, it is a $30 billion dollar company and financial gaint. Our employees are working for them, even we are a startup company in India, we have good clientile across USA, we opened corporate account with KOTAK MAHINDRA, after placed our employees we went to KOTAK to open salary accounts for them. Here I got a very bitter experience, you guys never know how these people play dramas, especially in Hyderabad branch people name: Mahesh and his Manager: Krishnan and team member Thimmappa, they told us, we are going to open salary accounts even our count is low, they keep saying like that from 1st of the month onwards to end of the month. On 26th of the month, they said we are unable to open salary accounts for you. They linked business investment policies with Salary accounts. Guys, it is a shameful to us in front of our employees even we have good client, our reputation battered due to KOTAK people, don't believe them, you will screw up, we are going to close our corporate account and move to another bank. Take care guys. Don't fool yourself in front of your employees.

Hi this is Rajkumar Singh, there had been many calls from Delhi claiming they were from Crime Branch and a case has been registered against me for credit card default. I need to pay immediately otherwise they will arrest me and put me jail. I would like to know does Kotak Mahindra Bank had been doing this or some kind of fraud going on. Though I was not able to pay my outstanding, I dont know what type recovery method is this. Though Iam based in Mumbai, how a case be filed in Delhi. The people talking on phone also doesnt seem to be proper. Please revert to me if any such activity is going on.

Hello.. This is to notify that Kotak Mahindra Bank is one of the ridiculous bank who cannot set up the ECS with my current Bank whether I have sent the signed ECS form twice and also submitted their sent form once at my Yes Bank.. Dealing with them is not at all save because they wont set up the ECS and charge the Penalty and interest as they are doing with me. I won't trust them now because of their irregular behaviour and not listing to me over the emails. Firstly they requested that they will waive off the Penatly and Interest because of the Issues of ECS however now they are saying that they are not considering my request... After getting depressed, I asked for the pending amount which I can pay and get rid of the services of KotaK Mahindra Bank. But they are also not informing us the total pending amount.. I am in Depression now because of Kotak Mahindra Bank and if this will not get resolve then file the Complain ahead.. Thank you, Prajjwal Bhardwaj SPLN 32051770 [protected]@GMAIL.COM

Hi,

Below is the entire details regarding this complaint and posting the same mail which is send to the concern department of bank.


This is regarding the Pathetic Services provided by your bank, I had applied for Saving and Trading Account 1 month ago and the guy Rajdeep Mukherjee contacted me and collected all the required documents and informed me that I will be getting the Saving Account, Internet...

i shaji thomas, cheated by kotakmahindra insurance com.that the company branch in kolkata offered me a loan, for that, they collected 20000/-and idendity doccuments from me through their collection agent mithun paul at jalpaiguri on the month july 2013 as of security.but after a few days, they sent a policy certificate issued 31/7/2013 with mistakes in the nominee part.according to their instruction i sent back the certificate for correction to kolkata branch on augest 2013.they told me, that the certificate will get within days after correction, and also the loan amount may transfer to my account within month.[ policy no.02785527.and client id.56357471.] the agent mithun paul asked me and take 5000/-more as proccessing fee for the loan. after one month nothing happend, so i tryed to get them in contact, nobody attend the phone at office, when i contact to the agent, he told, nothing can do by him because he is only a collection agent, must contact with the kolkata office. after 7months i am in the dark, neither i got policy certificate nor the so told loan.so it is my humble request, to take necessary action to get back the money they collected from me as security. shaji thomas

i had policy no 01800964.i had paid premium for 2 years equal to 70000.after that i couldnt pay my premium, so the policy lapsed.After that i filed a application in ahmedabad office for policy recontinuation.that didnt give any reply for that.when i went again they said the policy was foreclosed and give me a foreclosure amount of rs.26000.now this i serious fraud on their part.

Hi I would like to highlight to you a recent incident regarding the behaviour of Collections agents represented by Phoenix ARC. Since this is regarding my own family, I am taking the responsibility to highlight it; though at the cost of safety and wellbeing, concerning the route Kotak takes. . .as you read you will know what I mean!!! The customer had a settlement of INR 30000 against INR 38000, with the first set of payment due on 31 Jan 2013. 2/3 days prior to 31st Jan, the customer starting receiving calls about the payment. So far - the incident looks normal - right? Well the calls landed at his current employer, supervisor, colleagues, fiancé, home etc. The agent who called had threated to call off Prantap's marriage if the payment was not made. His mother (who is 53 years old) was told to spend 3 nights in lieu of 30000 INR as the collection agency confirmed that they would relieve her son of any payment to Kotak. All in all 400 calls were made in a spate of 2 days. The details of the personnel involved are - Collection agency - Phoenix Trust FY 12-6 Scheme A Collection Agent - Satish Avinash and Aashish Place from where call was made - Delhi Please answer the following queries - 1. how can a collection call threaten be done prior to due date? 2. explain the collection process relating to such verbiage? 3. which legal details entails sexual intercourse in lieu of credit card collection? 4. which process allows calls to customer's personal contacts? 5. can the process allow you to threaten and take a decision on the customer's personal decisions of marriage? We have had to take police intervention to protect customer's mother from any form of forced sexual abuse and in this case "rape" by collections team. The above defined behaviour has caused tremendous harassment and complex psychological disturbance to all in the family Need a revert asap! The case has been brought to notice to the Kolkata HQ in Kotak and I have personally visited for a resolution. The case then involved an intervention from the Supervisor of the Collection team, from where the calls were made - Mohit Mallik who provided us with the attached documents. Infact I am now concerned of my personal safety since I am highlighting these issues. Considering the route the Kotak Collections team threatens to take to collect money, my personal safety and well being is of concern. I am a woman who is writing this escalation mail and considering the route Kotak takes to retrieve money before due date, I am scared. I would hope the senior mgmt. team would atleast assist and help in this regard as well.

Hello, My name is Dharmesh Patel. I had applied for personal loan with Kotak Mahindra Bank on December 2011 and the EMI started from 10th Jan, 2012. Loan Detail: SPLN 13949 The concern to me is that while I was searching for loan from different banks at lowest interest cost, I was said by associate of Mr. Pinkesh Manharlal Panchal that the interest rate for a loan from Kotak Bank is 16.25% and hence I wasted my time and energy in providing documents and following up. But when I was sanctioned a loan of 3L, I was shocked to see interest rate of 18.718% given to me. I had rejected loans from other banks having 16.5% as I was getting this at 16.25% rate as promised. But then I had no other option to go with and had to accept the loan as I was in need and had no time to go to other banks starting from scratch. I am regular Kotak Bank customer using account from more than 4 years now, but this scenario has changed my approach towards the Bank. I really liked this Bank than any other but after this episode I have a bad taste of Kotak Bank already. Regards, Dharmesh Patel

sir, applied for car loan in the month of jun 13. one rep mr praveen came and completed all paper work and promised to waive off processing fee and interest rate will be 10.45% . and he has told to pay one EMI of Rs. 7665.00 in advance by cash. and your repay schedule will be in 59 EMI . after receiveng the schedule from KMPL it is in 60 EMI not 59. second intrest rate is 11.15% not 10.45%. he has taken Rs. 5245.00 as processing fee also .now mr praveen is saying i will not do any thing whatever you want to do doit i will not return a single paisa. so pse sir help me .

rp yadav

HI, This is anil. By mistake i transferred to 49000 to my credit card on NOV 14th. I raised a complaint regarding same thing on send the required documents on NOV 15th. I call to customer care on NOV 16 and no response. On NOV 25 again they come back to me and said that they want some more documents related to previous transaction. Finally i provided those documents also on the same day. After three or four followup emails i got cheque worth of 49000 on "ANIL KUMAR VANAMALA" which is not my correct name. Last name was wrong .I am unable to deposit that amount in my savings account. Again i called to customer care ask them to revert back through NEFT and i ask them why name was wrongly printed on cheque. They said that as per our records your name was ANIL KUMAR VANAMALA.. Then i said it's not my name. I request them to send via NEFT, but no response from there end. As of now 33 days.Still my problem not yet solved.

Dear Sir, I am NOT a customer of Kotak Mahindra Bank BUT I am recieving regular calls from one person who claims he is the employee of KOTAK MAHINDRA BANK. His name is Mr. Dipak Sharma. He regularly calls from the number [protected] at my home and in my personal mobile number and tries to mentally harass me and my family members. He says that my NEIGHBOUR (Mr. Partho Sengupta) residing at BD-329, Salt Lake City, Kolkata -700064, has overused his credit limit in his credit card and he is not clearing his dues. He further says that my name has been given along with the number at the time of issuing credit card as a relative. He says that Mr. Partho Sengupta is not picking up calls and not responding, so its my duty to either make him respond or I will have to pay. Mr. Dipak Sharma has been regularly unprofessional in his conversation and has called me "chor" (thief) again and again. I have tried to make him understand a lot of times that I am not responsible in any manner but he refuses to understand. In this regard I will like to clear these points.: 1. Although Mr. Partho Sengupta is my neighbour, I am not his relative. I have NO relation with him whatsoever. We dont even have talks for years. 2. Even after these calls I had contacted him and he confirmed me that he never gave my name or number to anybody. 3. Even if he is lying and he did really give my name and number, I have NO responsibilty whatsoever towards the liability because I never signed any document and gave no assurance/confirmation to the bank. I am not a guarantor. Please tell me which bank in the country gives a credit card or a loan just on the basis of name and number and not without signature and confirmation? If I take loan and give the name of Mr. Dipak Sharma and his number and then I dont repay, will the Bank disturb and harass Mr. Dipak Sharma? What a ridicule KOTAK MAHINDRA has made of the Banking System in the country? 4. Mr. Dipak Sharma regularly calls up at home and disturbs my family. He does not understand the basic Banking Laws. Just because they are unable to recover their dues from one person, it does not give them the right to disturb the neighbours to recover the dues. If I am at fault I am ready to face legal actions. I even asked him that whether they have my sign and confirmation as a guarantor. He replied "NO". That means even he knows I am not responisble in any way still he is trying to mentally harass me so that I help him to recover his dues. Dear Sir, I request you to look into the matter immediately and stop their employee from harassing me. Earlier I had faced a problem with another company and I took help of this site and I was glad the problem was solved within a week. This is why I have come again for your help again. If Mr. Partho Sengupta has done some wrong, they should catch hold of him and not harass the neighbours. Regards, Mr.Bimalesh Kumar Ramuka

My CRN is[protected]. I was levied annual charges of Rs 500 on my credit card. I was given the card as part of free corporate plan saying no annual charges. I never really used the card. This year when i was charged i refused to pay and after 2-3 months the same amount multiplied to Rs 1877(including all the late payment charges). I called the customer care and asked them to cancel my card and I was informed that all the charges other than the base charges of 500 had been reversed and also an approval was required to cancel the base charges. But on 9 december 2013 the kotak guys suddenly debited the entire amount of 1877 from my account. This shows how these guys make money. Please BEWARE

Dear sir

with referance to the above subject without inform me. my account have opened in kotek mutual fund which has no idia about this how opned it and this bank have transacted 1000.00 rupees from my accountwich has in Axis bank. Today one representative of kotak mutual fund staaf came at my house and he was trying to give me some of one thausend rupees but i coulden't accept this amount.So please give me judgment from this matter.

Thanking you
Ratan lal sharma
Patna, Bihar
Mob- [protected]

I Vishakha N. Dabhi Minor (father Navin J Dabhi), E-002, Gulmohar Complex Phase III, Viva College Road, Virar (West), Thane - 401303, Maharashtra, Mobile No. [protected], wish to lodge complain against Kotak Mahindra Bank, Opp. Viva College, Virar (West), Thane - 401303, Maharashtra, for wrongly (illegally) debited amount Rs. 1179.78 for not maintaining minimum balance to my above account. I am shocked how bank illegally debited the minimum balance charges. Please note that at the time of opening of the account in June, 2012, it was informed by the bank (by. Mr. Yogesh) that account of minor can be opened with ZERO balance so I had opened the same,

Financial loss, mental agony harassment. loss of time.

It is my humble request to do the needful for credit (reverse) the above charges to my above account on urgent basis.

Your kind co-operation in this regard will be highly appreciated.

Thanks & Regards,

Vishakha N. Dabhi - Minor
(father : Navin J. Dabhi)

Hi,

I have received a call from the number: +[protected] on 21/Nov/2013; 16:53

The lady said she is calling from kotak mahindra loans and some offer regarding a loan.

When I told her my number is registered under DND and I can complain against you. In a harsh manner she said you can go and complain. "Complain karo" what she said.

I am totally furious over this rude behaviour from your staff. I do not wantany association with Kotak Mahindra. If action is not taken against the lady I will take up the further steps.

I never expect such behavior from staff of bank like kotak. You are not doing any favour by providing any offer. You should also assess your staff's mental abilities before recruiting. That s a failure on your part. That shows the kind of Human Resource department you are having in the company.

Regards,
Ramleela

I had an ABN AMRO Credit card few year back, which was given for cancellation in 2009. After that, now in 2013 am getting calls from Kotak Bank, asking for payment towards ABN AMRO credit card which i really dont understand.They even failed to send me any details regarding the credit card like statement details, Kotak's authority over ABN Bank and so on. Its a major concern as someone has picked up my personal details from somewhere and is trying to misuse it. highly appreciate if someone can help me.