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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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S
suraj_k45
from Noida, Uttar Pradesh
Jan 5, 2011
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Address: South West Delhi, Delhi

Dear Sir,
My name is suraj kumar. I am taking this up on behalf of my father regarding investment on kotak mutual fund (kotak indo world infrastruce fund-growth) which lead a big loss in principal amount instead of expected return. 5Lac had been invested dt. 25 Jan 2008 by one of our LIC MF agent in neighbourhood who assured the best return but its not worked out and our hard earned money in loss of 1.2 Lac right now. I am unable to understand who is responsible for this loss. Is that LIC MF agent is responsible or is this responsibility of company to take care the investor’s money who gives the faith? We are really depressed for this loss and writing in respect of getting a positive response on this. Also requesting for taking action against who has played irresponsibility in this regard.

Regards,
Suraj Kumar
[protected]
Aug 13, 2020
Complaint marked as Resolved 

Kotak Mutual Fund — DELAY IN GETTING MONEY

My account no. 1565284/15, Kotak Opportunities growth fund was submitted for redemption on 25 th March 2011 but still the payment has not been recieved. It was an SIP registered in Centurian Bank of Punjab during 2008. I have changed the bank account details after merger of COP Bank in HDFC, which is again confirmed by CAMs vide dated: 3rd Oct'2009. But after 15 days till on 10th April'2011 M/S KOTAK has not issued any chequ against my redemption. The stated that since COP Bank is registered for your account, which is now closed. Hence you have not been issued cheque. Where as i have confirmation letter with me regarding change of bank. So now I request you for helping me to get the money with the latest NAV in my regisered account.

Thank you
Reply not yet received
Dear Investor,

We would like to apologize for the inconvenience caused to you on account of delay in receipt of your redemption cheque.

However, we would like to inform you that your redemption cheque has been dispatched to your registered address on April 8, 2011. Request you to write to us at solutions.[protected]@kotak.com for further information. Our team will be glad to assist you.

Thanking you & assuring you of our best service at all times.

Regards, Kotak Support Team
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    pmf0203
    from Delhi, Delhi
    Jan 4, 2011
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    Address: Gautam Buddha Nagar, Uttar Pradesh

    I was an account in Kotak.I was not using it, it got closed by bank but recently I opened an account in Kotak, they asked me to update previous one, but they opened new account and didn't provide me cheque book neither welcome kit nor anything else only pins...

    When I checked the ATM Card I got an error Message "Invalid Card" I asked to CCE of bank he told me to make a transaction through kotak ATM even card was deactive they didn't check, When I got my salary in the account I was trying to transact then again I got same error mesage it was really an extreme emergency then in the evening I got info by CCE that your card is deactive we cant do any thing

    And you can not withdraw by slip if you are first time I ruined my whole day but they didn't help me.

    It was really a bad experience on that day I decided to close the Account in kotak.

    But I am only waiting for my cheque book to withdraw my salary from there.
    Aug 13, 2020
    Complaint marked as Resolved 
    It is I thin ka universal problem with Kotak Mahindra Bank, My debit card hasnt worked since day1 of opening the account and its been 3 years, I have finally decided to close the account for which they have asked me to pay Rs. 750, I don't know for what.

    I will never recdommend this bank to any one. How come a new debit card be deactivated is hard to understand.
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      A
      axis.pradeep
      from indirapuram, Uttar Pradesh
      Jan 3, 2011
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      Address: Uttar Pradesh

      While joining with Wipro technologies, Greather Noida. on 18th nov. i opened a salary account with kotak mahindra bank , noida sector 18 branch . while doing so i was given the list of the offerings given by the bank to the corporate customer, in while credit card facility was also mentioned. this was the only product which had made kotak mahindra bank different from other bank present.

      Deputy manager of the Bank had promised me that i will be given all the facilites which had been mentioned. after 20days of opening of account i enquired about the credit card quary for which they replied that two kits had been issued to me and they had been dispatched to my communication address( as appended in the attachment). upon regular follow up with the concern department they have made a remark that presentely they cannot provide the facility of credit card as my office area doesn't fall in their service category!! where as twp kits which had been issued to me are no where in the line.

      This remark purely contardict the previous statement of the renowed Financial institution like Kotak. More over its a concern of total Mis-selling . where in the emphasis is given on sourcing of account only .. kindly help.

      regards
      Pradeep Negi
      Business Analyst
      Wipro Technologies
      Greater Noida, up
      [protected]
      Aug 13, 2020
      Complaint marked as Resolved 
      Dear Mr Negi,

      We apologize for the inconvenience you have been caused about the credit card, and would like to thank you for bringing this issue to our notice.

      We request you to write to solutions.[protected]@kotak.com with your CRN/Account number, so we may check the case in detail.

      Assuring you of best services.

      Regards, Kotak Support Team
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        E
        energymahesh
        from Virudunagar, Tamil Nadu
        Dec 28, 2010
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        Address: Tamil Nadu

        The NOC after loan completion was not delivered to me. I had to visit their office to collect it. Further, the NOC was not valid by the time I received it. For revalidating the same, they are charging me Rs. 828. They also charged me 2000 extra without my permission during loan sanction for an insurance that I did not need. Totally, a useless and pathetic service.
        Aug 13, 2020
        Complaint marked as Resolved 
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          N
          namaskar tradelink
          from Pipar, Rajasthan
          Dec 26, 2010
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          Address: Jodhpur, Rajasthan

          I LALIT JAIN would like to ask KOTAK MAHINDRA BANK that on which legal grounds my 2 cheques of rupees 12,93,000 was stopped on saying of PLATINUM DISTRIBUTIONS PVT. LTD . Mumbai. I m very ashamed to tell you that your management and banking staff supports FRAUDULENCE & ECONOMIC CRIME ACTIVITIES performed by platinum distributions pvt. ltd. Maintaining a/c's of FRAUD company like PLATINUM DISTRIBUTIONS PVT. LTD. - is this your banking policy ??

          As per my information and research this fraud company PLATINUM DISTRIBUTIONS PVT. LTD. firstl deals with genuine person/dealers with the intention of doing fraud by giving them cheque and then mostly cheques of this company are STOPPED for no reason. AND, management & banking staff of KOTAK MAHINDRA BANK is also supporting this hobby of platinum distributions pvt. ltd. TO SUPPORT ECONOMIC CRIME ACTIVITIES .

          This proves that bank staff , managers are also having involvement or special interest in giving birth to FRAUD and ECONONMIC CRIME ACTIVITIES.

          Therefore, somehow KOTAK MAHINDRA BANK is also initializing steps towards ECONOMIC CRIME.

          IN INTERRUPTING FINANCIAL TRANSACTIONS - KOTAK BANK IS ALSO LEGALLY RESPONSIBLE

          I m providing you details of bounced cheques , letters of party
          • party name---- platinum distributions pvt. ltd.
          • party's bank a/c no--- [protected]
          • kotak mahindra bank
          • branch adress & phone no--- Ground Floor, Neel Rekha Bldg. L T Road, Borivali (W) Mumbai[protected]/28010743
          • cheque no & cheque amount[protected] of rupees 10,00,000 (ten lacs) & 001299 of rupees 2,93,000 (two lac ninety three thousand)
          • dated--- 20 december 2010

          rest details and letters of company are attached with this .

          I WANT IMMEDIATE ACTION !!

          FROM,

          LALIT JAIN

          NAMASKAR TRADE LINK
          27-C KOTHARI COMPLEX
          OPPOSITE DIESEL SHED
          INDUSTRIAL ESTATE
          JODHPUR (RAJ)

          CELL NO[protected] & [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
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            G
            giridhari_21
            from Noida, Uttar Pradesh
            Dec 26, 2010
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            Address: Bangalore, Karnataka

            Hi,
            Last November 10/11/2010 I did a Policy Known as Kotak Midcap FUND , I submitted an ICICI BAN Cheque of amount 2000 bearing number 369248,
            As per my Bank Record the amount is debited from my account and there is no signature mismatch , but when I call to the customer care for status of my Mutual fund that time I came to know that the KOTAK MIDCAO FUND is cancelled because of Signature mismatch , but ICICI bank is telling to me that they can issue Certificate for successful transaction towards the cheque no 369248.

            I don’t know what’s wrong with KOTAK but I want my Money back within seven Days, As there is no notification sent to me by the KOTAK for cancellation of Mutual fund and they Hold my money almost more than 1 month 18 Days ,

            I called to the kotak MF customer care and they are saying it will take 24 working days to credited the amount , i would like to know one thing when i submitted the cheque, it got credited to their account within one days now it will take 24 working days to get credited to my accout ...this is really law by Kotak

            Because I called to customer care hence I came to Know all the problem otherwise , I would be in a lime light that my money is safe with Kotak and performing good as the market is doing good ,this is really a learning lesson to me.

            Now ICICI Bank is redy to provide me certificate that there is no signature missmatch issue with Cheque no 369248 and it was a successfull trasantion,

            Now i can provide each and every documents which is againt the KOTAK mutual fund company,
            please help me logging a cosumer complain against kotak MF

            This is a serious loss to me, i can go upto any extend

            please help and suggest me how to register a complain

            Thanks
            Giri
            [protected]
            Dec 12, 2016
            Complaint marked as Resolved 
            i forgot the issue
            Dear Giri,

            We would like to investigate this complaint in greater detail, for which we would need some more information. Request you to write to solutions.[protected]@kotak.com with your full name (as mentioned in your application), application reference number and your contact details. Our team will contact you with a clarification on the payment status once we receive your mail.

            Regards, Kotak Support Team
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              J
              JAIPRAKASH MADNANI
              from Mumbai, Maharashtra
              Dec 20, 2010
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              Address: Mumbai City, Maharashtra

              This is Jaiprakash Madnani. I am working with Infosys Pune. I have applied for Credit card with HDFC bank and Citi Bank and my application was declined. I was shocked and reason was credit Bureau. I thought I a have home loan which I have been paying from last 5 years without a single delay. Using 3 Credit cards, used for more than 4 Lakhs in last 3 years without a single late payment, never paid interest. So How come it is possible?

              Online I came to know we can ask for our Cibil Report and I asked for same but when I received my cibil report I was shocked to see that my name is cibil is from Kotak Mahindra and that is too as a Guarantor. I have no idea how can you do this.

              I have never been to Kotak Mahindra bank in my life. Once in Life I have been to Kalina kotak Mahindra for an interview and I was selected by I did not join, Please reply to this mail or someone from your team please contact me. How can you people destroy some one’s credit limit. There was 2 enquiry done by you for Credit report and one was of worth 1Crore. Please tell me any one provide a loan for 1 crore to a Employed person.

              Provide me resolution of this blunder made by Kotak bank.
              NAme-JAiprakash Madnani
              Pan-ALZPM6595J
              mob-[protected]
              Aug 13, 2020
              Complaint marked as Resolved 
              Dear Mr. Madnani,

              This bears reference to the telecom our bank official has already had with you on your issue. We wish to confirm that we are looking into the said matter and shall revert to you shortly.

              For any clarifications, kindly contact us on our customer care nos. at [protected] /66006022 or alternatively mail us at mumbai.[protected]@kotak.com and we would be glad to assist you.

              Regards, Kotak Support Team
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                nayaki
                from Bengaluru, Karnataka
                Dec 17, 2010
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                Address: Pune, Maharashtra

                I want the letter showing tax exemption for the current year. Customer care executives are not responding on phone.
                Aug 13, 2020
                Complaint marked as Resolved 
                Dear Mr. Thakkar,

                We would like to confirm that as per our records, no premium is due in the current financial year of[protected] and hence there would ne no certificate available for the current year.

                However as per our conversation on your mobile, we are sending the certificates for the previous financial years.

                For further queries please feel free to write to us at kli.[protected]@kotak.com or contact our Client Service Desk on[protected]Toll Free).

                Regards, Kotak Support Team
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                  praful24
                  from Tellicherry, Kerala
                  Dec 17, 2010
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                  Address: Pune, Maharashtra

                  i have open policy (kotak smart advantage plan) in month may-june 2009. Still date i have not recieved any document or any premium paid recipt.
                  Please do the needful.
                  Prafulla Ingale
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Dear Mr. Ingale,

                  With reference to your complaint, we would like to confirm that your policy number as per our records is P# 01594881. We had duly dispatched the same vide Speed Post on 19th May 2009.

                  However since you claim you have not yet received the document, we request you to please write to us on kli.[protected]@kotak.com, whereby we can take it forward for resolution.

                  For further queries please feel free to write to us or contact our Client Service Desk on[protected]Toll Free)|
                  .
                  Regards, Kotak Support Team
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                    S
                    shatr64
                    from Rajkot, Gujarat
                    Dec 16, 2010
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                    Address: Rajkot, Gujarat

                    . One of the representative of kotak-mahindra bank told me that there will be interest rate of 9.5% and 2.5 lac loan amout will conclude 8125 Rs. per month as installment for 36 months, i signed the blank documents....

                    I dont know how to calculate the interest of 8125 Rs. results in how much interest rate???

                    I am planning to go to customer suraksa kendra.. what should i do????
                    My email id. [protected]@rediffmail.com
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Dear customer,

                    Our team would be more than happy to clarify the interest rate on your car loan, and the working of the EMI. We request you to write to support.[protected]@kotak.com with your loan account number. Our team will contact you once we receive this information.

                    Regards, Kotak Support Team
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                      R
                      rahulrrk
                      from Darwha, Maharashtra
                      Dec 14, 2010
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                      Address: Nagpur, Maharashtra

                      Hi,

                      I am having savings account with Kotak Bank and they have deducted NMC to the tune as shoen below. At the time of opening the bank acc no information about any kind of charges was given to me and since then i have been levied NMC charges every quarter. Details of the same are given below. In case you need any more information please let me know.


                      Details of charges:
                      1-Apr-10 Non Maintenance Charges 827.25
                      1-Jul-10 Non Maintenance Charges 827.25
                      30-Sep-10 Non Maintenance Charges 827.25
                      30-Aug-10 Non Main Ch Qtr Apr-Jun10 AQB belw 50 pc 275.75
                      10-Dec-10 Non Main Ch Qtr Jul-Sep10 AQB belw 50 pc 275.75
                      Total 3033.25
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      I have this Kotak Bank AC : 0XX2011XX1X58 since Sep 2007. This was given to me as ZERO Balance AC when I opened a Life insurance policy with KOTAK Life Insurance ( Policy # 007XX691 ) which is inforce now till Sep 2017.

                      Branch guys in Hyderabad promised me that this Kotak Bank AC will be a ZERO Bal Ac till the same period ( Sep 2017) and I was enjoying the services till June end of the month. Suddenly without any prior notice or information ( No SMS or mail received ), this Kotak Bank AC was turned to a normal AC and I was charged with Non Maintenance charges. I feel that this is very unfair to a customer like me who is using your bank services since 2 yrs without any issues.

                      I have already called the Customer care and lodged a Complaint #[protected] Floor Escalation Manager Lalith from MUMBAI) and he promised me that it will be reversed from the branch end as this is a genuine request made by me.

                      Expecting a call back from your end and also the reversal of the amount at the earliest. Please do the needful
                      I would also like to point out the same. I have opened ACE account with Kota on may 2008 and it has been told to me that this will be zero balance account for the Life Time but without any prior notice in my this month statement a sum of 1400 ruppes has been charged. My relationship manager told me that charges will be reveresed but now when I am trying to contact her she is not picking up the call.

                      Branch name - BanSankhari, Bangalore
                      Name of the relationship Manager - Rachana Sahoo

                      Customer Care is also hopeless, I have called 7/8 times but there is no response. This issue has to taken care with high priority otherwise the consequence will be really serious.
                      Vicky, please get in touch with ur home branch mgr and I am sure heshe should be able to help you with the issue.

                      I had to solve my problem in the same way.

                      Regards,
                      Pradeep
                      I am also facing the same problem. That too when I am having the required minimum balance in the account. Had visited the bank personally three/four times but no response. I spoke to the so called incharge or manager level person of the branch but no response.

                      One of the worst services from this kotak bank.

                      My account is with Lavelle road branch.
                      Dear Customer,

                      We would like to inform you that the charges you refer to are levied as per the general schedule of charges, available on our website as well as in all our branches. Please visit the link below for details:

                      http://www.kotak.com/bank/common/sa_fees_charges.htm

                      We assure you that these charges are not arbitrary and information is shared with our customers in accordance with RBI regulations. Request you to please write back to us with your account number at solutions.[protected]@kotak.com to investigate further and provide you a detailed explanation on the same.

                      Assuring you of our best services at all times.

                      Regards, Kotak Support Team
                      Hi,

                      I am holding a SB account with KG Marg New delhi. The bank account has been opened by Kotak securities people as Zero balance account and now the bank have charged me Rs.3400/- in last one year as non maintenance of balance. I didn't get any prior intimation from the bank for shifting of Zero balnce to Non zero balance account. This is very unfortunate for a customer

                      Sanjeev Saraf.
                      I am sumit form ludhiana to bad sarvice ludhiana barnch one buy one warkar
                      Hi,

                      I am having sallery account with Kotak Bank and they have deducted NMC to the tune as shoen below. At the time of opening the bank acc no information about any kind of charges was given to me and since then i have been levied NMC charges every quarter. Details of the same are given below. In case you need any more information please let me know.

                      Details of charges:

                      161205 DR CHRG NMC F[protected]
                      161202 DR CHRG MIN B[protected]
                      161202 DR CHRG MIN B[protected]
                      161123 DR CHRG BI FE[protected]
                      Hi,

                      I am having sallery account with Kotak Bank and they have deducted NMC to the tune as shoen below. At the time of opening the bank acc no information about any kind of charges was given to me and since then i have been levied NMC charges every quarter. Details of the same are given below. In case you need any more information please let me know.

                      Details of charges:

                      161205 DR CHRG NMC F[protected]
                      161202 DR CHRG MIN B[protected]
                      161202 DR CHRG MIN B[protected]
                      161123 DR CHRG BI FE[protected]
                      Kotak Mahindra Bank Customer Care's response, Dec 12, 2016
                      Verified Support
                      Hi! Kindly share your issues at [email protected] so that we can look into it. ^Team Kotak
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                        A
                        Amit Shende
                        from Nagpur, Maharashtra
                        Dec 14, 2010
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                        Address: Nagpur, Maharashtra

                        Hello,
                        My name is Amit Shende, i am intending to buy term insurance policy from a insurance company ie. Kotak life insurance at Nagpur Maharashtra, for that i come in contact with Mr. Abheejet sales manager / executive of Kotak life insurance company at Nagpur Maharashtra.He gives all the information regarding the policy and take complete details of my, he also collect a cheque of Rs.10096/- from me and said that he give me the receipt of payment. As per the discussion i told him that deposit the cheque only after taking confirmation of me. and give the time to ready for medical test. But this guy is very smart, and for his completion of target he deposit the cheque without taking acceptance of my and didn't give the receipt of it. Also he never told the date and time for the medical test, as my cheque is clear and payment is withdraw from my bank account on 6 of December , i ask to Mr. Abheejet for clarification he just pretending that i am the wrong said person. i ask to receipt he said he has not get the receipt of it, and when i asked why he had not intimate me for depositing the cheque given by me, he start arguing that this is the company policies.

                        As a representative of company Mr. Abheejet misconducting and misguide to me for just complete his target and commission, else the client as fool. He never follow-up for the next process and till i never get any proof for the payment except my bank account transaction and not have any policy document.

                        Even the company had not called for any assistance or help for me.

                        I request you to take action on this issue and on this type of faulty executives.

                        Amit
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Dear Mr Shende,

                        This is with reference to your complaint; subsequent to the same we would like to inform you that your proposal number is 2180630 and our concerned branch will coordinate with you about your medical on priority basis.

                        Further, we would also like to inform you that we have taken up this case with the pertinent head of department, who in turn has initiated the necessary action against the concerned person, based on investigation.

                        For further queries please feel free to contact our Client Service Desk on[protected] or write to us at kli.[protected]@kotak.com.

                        Regards, Kotak Support Team
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                          A
                          ashishkh2303
                          from Delhi, Delhi
                          Dec 11, 2010
                          Resolved
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                          Resolved

                          Address: Jaipur, Rajasthan

                          Dear Team,

                          I applied for P.F withdrawl in sept'10 and company received my p.f form on sept,4th'2010 and still they not process for p.f withdrawl. Kindly do the needfull.

                          Regards
                          Ashish Khandelwal
                          P.F acc. No MH/45187/15355
                          Mail I.D [protected]@rediffmail.com
                          Mob. No. [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Dear Mr Khandelwal,

                          We believe our HR team has already been in touch with you over email. If you continue to have any concerns related to your PF, we request you to contact our HR team directly through mail.

                          Regards, Kotak Support Team
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                            S
                            Sudhir Kumar Mogha
                            from Gurgaon, Haryana
                            Dec 6, 2010
                            Resolved
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                            iam having a saving a/c in kotak bank a/c no [protected] since last 4 year

                            they offered zero balance saving a/c with kotak securities trading a/c now from last 2 year
                            they are charging non maintenance charges that also double even first time i seen cash dep charges
                            phone banking charges all unnecessary charges debited how the bank is not commitment on their word
                            how they charges like this is very ridiculous and looting a customer
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            iam having a saving a/c in kotak bank a/c no [protected] since last 4 year

                            they offered zero balance saving a/c with kotak securities trading a/c now from last 2 year
                            they are charging non maintenance charges that also double even first time i seen cash dep charges
                            phone banking charges all unnecessary charges debited how the bank is not commitment on their word
                            how they charges like this is very ridiculous and looting a customer
                            Dear Customer,


                            We would like to inform you that the charges you refer to are levied as per the general schedule of charges, available on our website as well as all our branches. Please visit the link below for details:-

                            http://www.kotak.com/bank/common/sa_fees_charges.htm

                            We assure you that these charges are not arbitrary and information is shared with our customers in accordance with RBI regulations.

                            You are also requested to refrain from updating sensitive and critical account related information such as your account number on a public forum.

                            For any further clarification you are requested to login to your account through Net banking and communicate via Secure mail channel. For non-account related information, you may write to service.[protected]@kotak.com

                            The link below will provide you details of our Grievance Redressal mechanism, which is an attempt to understand and resolve concerns raised by our customers:-

                            http://www.kotak.com/bank/grievance/grievance_customer_care.htm

                            Assuring you of our best services at all times.

                            Regards, Kotak Support Team
                            looty bank dont open savings accounts.do not take loans/credit cards with kotak mahindra .these people are frauds
                            All the existing customers of kotak mahindra please withdraw your accounts.do not give them chance to fraud you
                            Very bad experience . My a/c[protected] se three times[protected] non maintenance charge kata gaya. Maine apna total amount nikal liya. Aap bhi nikal lo . Bahut fraud karte hai ye log.
                            Babu

                            zero balance account - Comment #2822961 - Image #0
                            Worst experience ever.. (Not for app)

                            In the name of zero balance you

                            people are looting your customers.
                            Hidden Charges are very
                            unreasonable (even compared to
                            SBl) and customer service people
                            also don't have satisfactory
                            explanation for the same. Following
                            are the excessive charges suffered

                            by me. 1. Twice deduction of annual

                            debit card fee. 2. ECS charges are
                            more than ECS amount and no
                            confirmation of ecs request from
                            bank. 3. Charges for cash deposit in
                            home branch are also high in the
                            name of Digital account. I would
                            suggest not to open 811 account and
                            don't fall for the blunder called zero
                            balance account with no hidden
                            charges by Kotak Mahindra bank.
                            Don't believe this kotak bank people
                            & custom care people.. They cheated
                            people
                            They looted people don't believe this people
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                              poojatyagi02
                              Dec 3, 2010
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                              Address: East Delhi, Delhi

                              Dear Sir/Mam,

                              This is to bring to your notice that policy #01962458 was sold to me based on fake information and projection of the amount growth by Apoorva Insurance Brokers Pvt. Ltd.

                              I was provided with some documents and an excel sheet (in email) having the calculation of the projected amount which I’ll get at the time of maturity (Annexure 1, page 1 to 5 attached). Premium allocation charges were not communicated to me at all and were not reflected in the excel sheet as well. I was told that this policy can be surrendered after 4 years and I can stop paying the premium from 3rd year onwards. Based on this the amount promised to me was Rs. 1,20,000/- at the end of 4th year. Also it was told to me that returns in this policy are guaranteed.

                              However just now I noticed that premium allocation charges are deducted as per the policy bond.
                              I have been cheated and based on the above grounds I would request you to cancel this policy from immediate effect and refund all amount with interest paid to Kotak Life Insurance by me.

                              This issue was earlier reported to Kotak Customer Care ([protected]@kotak.com), but I’ve not received any response so far (Annexure 2, pages 1 to 2 attached).

                              Looking forward for a positive response and request you to take legal action against such agencies who are putting the goodwill of Kotak at stake.
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              kotak insurance — NON REFUND 30000/

                              R/SIR

                              I NEETABEN B SHAH HAVE GIVEN FAX IN WRITTING THAT I DO NOT WANT THIS INSURANCE TO HEAD OFFICE OF KOTAK INSURANCE SO PLEASE REFUND 30000/ AT EARLIEST

                              NEETABEN B SHAH
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                                RSLUTHRA1
                                from Amritsar, Punjab
                                Dec 2, 2010
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                                Address: Amritsar, Punjab

                                my Easy Day Card document subment two time to Easy day Show Room At Majitha Road Amritsar.But No.issue me By kotak mohindra card for shoping card.Something.My Mobile No.[protected].
                                55.Phase 2,Rishivihar,Majitha road Amritsar.143001.
                                Please Tel me Reason of De cosider me. My E.Mail: [protected]@yahoo.com
                                Mobile No.[protected].& [protected]
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Dear customer,

                                We apologize for the lack of communication over your card application. Please rest assured that we are currently looking into this issue and will shortly be in touch with you. In the interim, should you have any queries, you may write to us directly at [protected]@kotak.com.

                                Regards, Kotak Support Team
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                                  Sumit Modi
                                  from Mumbai, Maharashtra
                                  Nov 29, 2010
                                  Resolved
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                                  Address: Jaipur, Rajasthan

                                  Mr. Suresh Chowdhary Mobile no.-[protected], on behalf of kotak company came to my house and sold me a ‘Surakshit Jeevan’ plan. In the policy details, he told that I will get 14.71% return in the existing Flexi Plan in Dec 2010, If i invest in Surakshit Jeevan policy.

                                  Since, Flexi plan was in loss, I had no interest in investing in any of the kotak products. I had already stopped the premium payment of Flexi plan after 3 years. But after looking at the "Surakshit Jeevan policy", I agreed to invest in the same.

                                  When I talk to kotak customer care No., I was shocked to know that there is no such scheme for Flexi-Plan and Mr. Suresh cheated me on behalf of kotak company.

                                  Kotak company sales man are doing fraud by capturing the existing data of the customer policies and then selling new policies to them by making false commitments.

                                  Now, I want to surrender the Kotak Surakshit Jeevan policy, but kotak is not replying anything at all.
                                  Policy Number for the same is 00427129
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Mr Modi,

                                  This is with reference to your complaint - we would like to inform you that we have forwarded the case for investigation and will respond to you with a resolution soon.

                                  We solicit your co-operation for the same.

                                  For further queries, please feel free to contact our Client Service Desk on[protected] or write to us at kli.[protected]@kotak.com.

                                  Regards, Kotak Support Team
                                  I have two policy of kotak surakshit jeevan amount Rs 30000/= each dated 22 and 24th nov 2011. Your Delhi branch customer care tell me about this that this is a single investment plan and after 6 month they will return 2 % which is 1200+50 Rs interest for 5 years and after 5 years they return my complete money with bonus. But when I received policy bond I will seen that it is 15 year regular plan and after 15 year I get all my premium back . Then I call your executive they tell me this to wait for 1 month then bond will be corrected by the company. And all the benefits will mention (corrected) in my both bonds. then I wait 1 month but there is no correction or no new bond is issue by your side. After this I contacted that person it will not picking my phone.
                                  it is not possible to me that to pay 60000/Rs per year for 15 years. so i want to surrender my policy but kotak team not respoding they tell free look period is over .What i should do
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                                    himadri_mohapatra2000
                                    from Ahmedabad, Gujarat
                                    Nov 28, 2010
                                    Resolved
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                                    Sir/Mam,

                                    Myself is Himadri B Mohapatra having a policy no:[protected]Kotak smart advantage) & i have taken this policy almost 4 years back.But till now never i get any sorts o[censored]pdated policy status.Really it is hopeless.

                                    Therefore requesting you to send the toatal policy value of my Policy: 00886773 in my Email Ids which are mentioned below.

                                    [protected]@yahoo.com
                                    himadri.[protected]@seml.co.in
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Dear customer,

                                    At the outset, please accept our apologies if your policy statements have not been reaching you on time. As per your request, we have arranged to send an updated statement to your registered email id.

                                    For further queries, please feel free to contact our Client Service Desk on[protected] or write to us at kli.[protected]@kotak.com.

                                    Regards, Kotak Support Team
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                                      ca tushar gupta
                                      from Lucknow, Uttar Pradesh
                                      Nov 23, 2010
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                                      Address: Central Delhi, Delhi

                                      my self NITIN KUMAR GUPTA, i was taken a kotak life policy in the month of june the payment was also duly made through cheque of state bank of india, i recd. a bond which is not as per the terms & conditions told to me. after that i'll approach to Kotak life for new bond & sign my new bond as on 28/09/2010 but till now i'll not receive any bond and the management of kotaklife is mis-behave with me. so, kindly give priority to my complaint and please give me my insurance bond.
                                      for more details please contact:-[protected]

                                      regards,
                                      Nitin Kumar Gupta
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      Dear Mr Gupta,

                                      This is with reference to your complaint; we would like to inform you that we are currently investigating the facts of the case, and will shortly contact you with a resolution.

                                      For further queries, please feel free to contact our Client Service Desk on[protected] or write to us at kli.[protected]@kotak.com.

                                      Regards, Kotak Support Team
                                      Dear customer,

                                      We have been trying to contact you on the phone number you have mentioned in the post: [protected]; however, have been unable to get through. Request you to please write to us at kli.[protected]@kotak.com, so we can help resolve this matter at the earliest.

                                      Regards, Kotak Support Team
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                                        reetu_shetty
                                        from Mumbai, Maharashtra
                                        Nov 21, 2010
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                                        Address: Maharashtra

                                        Hi,
                                        A few days ago i received a letter from kotak mahindra bank(dated -12th aug 2010) about the CRN:7053970 .That letter had sumone else's name ( Mr ShivKumar Sanmukh Nadar) but had my address .
                                        Since the address was mine, the postman delivered it at my address, it is a statement of account of sumone who has taken a loan . i have tried contacting customer service dept, got no help even after running from pillar to post,

                                        i fear that someone else has obtained a loan from this bank but has used my address.
                                        1) I haven't been clarified who & why was this done?
                                        2) kindly help me in clearing out my address out of this fraud.


                                        Thanks & regards,
                                        Reetu P shetty
                                        B-401,Panchavati CHS,sec-5,
                                        Ghansoli, Navi Mumbai.
                                        PIN: 400 701
                                        cell no :[protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        issue resolved, thanks to all the concerned..
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