KTM Sportmotorcycle Customer Care
KTM Sportmotorcycle GmbH
Customer satisfaction rating: 2%
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KTM Sportmotorcycle Customer Care

KTM Sportmotorcycle GmbH

Betriebsgebiet Süd, Stallhofnerstraße 3, A-5230

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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KTM Sportmotorcycle Complaints & Reviews

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KTM Sportmotorcycle — coolant mixing with engine oil and engine high temperature

 Kunal Tank on Aug 3, 2017
Found on the bike. Ktm service center at goregaon, mumbai has identified the problem and on 1st of august they changed the water pump seal, engine head gasket, oil filter, engine packing, clutch cover packing, engine oil etc etc
After the change i took the delivery and faced the same problem again in the evening i dropped the bike to service center.
I request ktm to resolve the issue or exchange the bike as it's still in warranty.

Kunal tank...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — late deliveries and fake promises

 Pranav Nishanth on Jul 25, 2017
I had booked my duke 390 2017 mode on the 3rd of july through finance but paying an initial amount of 1.2lachs today is my bday and i was told i will get my bike yesterday on the 24th once my do is done by the manager of kln ambattur mr. Balaji only for me to come and sit in the showroom for 2 hrs on the 24th for him to come and tell me it will be done today the 25th as "the funds are not released yet" when he told me once the do is delivered to me i will deliver the bike i am highly disappointed with his behaviour not taking any and absolutely no responsibilitiy in regards to the customer and tells...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — coolant not sustaining in my 2017 duke 390

 Skanda SG on Jul 20, 2017
I have recently purchased new ktm duke 390 on 14th apr 2017 and it has coolant leakage issue from may 2017 and there is no trace of leakage to be found on the bike. Ktm dealer at mysore has failed miserably in determining solution to the leakage problem.
I have been visiting them every now and then and still the issue persists. Recently on 20th july they changed the oil seal of the bike as they told that the coolant is mixing with engine oil.
After the change still the issue is not resolved. I rode about 180km and the coolant has disappeared.
Kindly i request ktm to resolve...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Service and customer satisfaction

 Govind Girnar on Jul 7, 2017
In the first service the vehicle was unwashed and service is also unsatisfactory, vehicle is also not working properly, milage is not good, engine is so much noisy and the service staff at Mahaveer Marg, Shipra path, Mansarovar Jaipur, is not co operative regarding the whole matter.
Kindly take a corrective measure otherwise I am going to file a complaint in consumer forum....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — My ktm duke 250 manufacturing problem

 meysam darvish on Jul 6, 2017
Since the day I have bought my ktm duke 250, I had a problem of power loss should it to the showroom twice and they assured me that it's fine but I still received more problems day by day. Now the front oil seal has a problem my disc brake has a problem I don't get it what kind of bike have I bought that even after paying 2 lacks I still have to pay and pay and pay for everyday problems. It has just been 3 months with the bike and I m facing new problems day by day please look into it I really need an answer. I bought this vehicle from KTM SHOWROOM BANJARA HILL, KBR ROAD. I request you to take an...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Chassis crack in under warranty

 tauseef962132 on Jun 28, 2017

My reference: reg. No. Up 70 dm 2287 ktm duke 200.

This is to let you know that i (Mohd tauseef) submitted my bike on may 18, 2017 for servicing randomly. I saw little crack on the chassis near radiator i has shown this fact to mechanic. He replied "this is not a major issue get this weld done from out side. I am highly disappointed with the quality of ktm.

My bike duke 200 chassis is crack from front side i also attached photos of my bike problem issues.

Mainly issues is my bike under warranty date of purchasing is 20 / july /...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

KTM — Wrong product received. Denied refund/exchange.

 Piyush Zambani on Jun 19, 2017
Though i clearly told the spare part guy in garve ktm, pimple gurav that i need a gasket cover for duke 390 2015 edition and he checked also in book provided by company, he gave me gasket cover of duke 200. When i notice that, i went to exchange that part with duke 390 gasket. He rejected the exchange /refund. Instead of his fault, he said counter sale cant be returned /refund....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Ktm duke 200 - ka02hz7778

 shashidhar urs on Jun 15, 2017
I brought ktm duke 200 in the year 2014, and on 27th or 28th if may 2017 i was coming from my office and it started raining so i parked the vehicle by road side and stood for about 2 hrs as it was raining heavily, and after the rain reduced so tried to start but it is not starting and could come to know that rain water has entered the digital meter and not starting, i dint know what to do some how it took around 4 to 5 hours to get back home towing the vehicle, next day i took the vehicle to ktm service center and showed them they said water has entered meter and battery has also gone (Short or...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — Service delays and incapability to fix bike

 tdanoop23 on May 30, 2017
All problems started immediately after my Duke 390 bike service at Kalyani KTM, Banashankari, Bangalore branch. Within 50-60 kms of riding, the coolant started leaking. Once I left the bike at the service station, they came up with new complaints like Engine over heating and have not been able to resolve this for about a month now. Note that, these problems never ever existed until my recent service. This has been a very pathetic service being provided. And if I ask any questions they either tell lies or just dodge the question and be ignorant. The phrases i am told are "We dont know what to do"...
Complaint comments  Read comments Complaint category Car Service Centers

KTM Sportmotorcycle — Non refundable of booking charges

 Pushpakshirsat on May 25, 2017
I Pushpak, booked KTM 250 on the 14/5/17 from Sai Service Agency, Lower Parel, Mumbai. I paid Rs.1000/- against booking. While booking the concern person said the amount is refundable. Due to some financial/personal problem in my family, I had planned to buy the bike afterwards. Now the concern person saying he will refund me only Rs.500. I want my entire money.
It will be great if you do the needful.

Pushpak Shirsat
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — KTM bike servicing quality.

 Vivek Kevala on May 22, 2017
I am owner of 2013 Duke 200. Bike is really great and fun to ride. My concern is with the unskilled stuff at most of the KTM service centers. What are the measures taken to maintain the brand value of KTM in india?. As i have seen, the service of KTM is getting really pathetic.

Particularly the "Kivraj motors" situated near domlur which is an authorized KTM service center (walkable distance from my apartment) give a really unsatisfactory service. Even the simplest chain lubrication is done in a really pathetic way. Also, they couldnt solve my handle bar alignment issue till date....
Complaint comments  Read comments Complaint category Products & Services

KTM Sportmotorcycle — Service center

 Mohith L on May 16, 2017
The ktm vehicles sold in mysore is way more than the service center can handle and also they are lacking in spare parts. Ktm central mysore are not improving their service center at all. With only 2 towers and 3guys to handle 100s of bikes is affecting the service of the vehicle.
All ktm owners of mysore request ktm india to take an action and make sure we get a decent service center...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Rc 390 2017

 Aaron Godwin on May 13, 2017
They abuse the bike hard and pour too much oil than the max level as i noticed the bike sound changes like a sewing machine.. My odo before service was 780 after service odo was 830... Engine oil is leaking.. I was running in breakin period... They topup with synthetic oil whivh makes bike jerking... The service guys were doing the worst service as they cudnt rectify the engine leak.. They said they changed a washer in second oil pump.. I am highly dissatified tat i feeling like why i chosed rc 390... My odo was only 800kms.. Within this i got so many problems... I need a replacement engine otherwise...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Duke 390 2017

 abhish963 on May 7, 2017
Yesterday I went for first service of my bike, the overall work done was good but the machines there have no clue how to operate this bike, they don't know how to reset the device message or how to set the rpm, was really disappointed with KTM for not providing any information to their staff regarding this bike.
I've already filed a complaint regarding the faulty headlight witch goes off without any notification. Didn't expected this kind of service from KTM. ADDRESS THIS ASAP OR ELSE I'M NOT GOING TO RETURN THE BIKE AND WILL NOT PAY THE INSTALLMENTS AS WELL. Previous complaint number: ISR-123235...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — Booking issue

 vicky malawat on May 7, 2017
I booked Duke by Bagga link service LTD, Link road karol bagh, New Dehli. My receipt no is 485248 however when i book so that time manager lokesh promise me that bike will be delivered to you in april but many bikes came into his stock in couple of days but the all employee are making me a fool from long time however they are deliver the bike in black and relative as well and they have no manner that how to behave customer.
Now i decided to go consumer court to lodge a complain.....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Got defective vehicle

 Sachin Morabad on May 3, 2017
Hi, I bought KTM DUKE 390 on 21 April 2017. When I am taking delivery bike tank got damage and vibrations in radiator. Some how KTM dealer convinced me to take delivery and bring next day they will told replace damaged tank with other bike tank. After replacing I observed there is a damaged in bike chassis as well. Am very much disappointed with the KTM I paid nearly 3 lack rupees and got all defected bike. I don't want to get repaired​ my new bike. I want a replacement of bike. I thought KTM bike's are very much premium but it's a not. I paid full amount like others. Am not bought a second hand...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — Regarding difference of ex-showroom price

 Gyan Chaturvedi on Apr 25, 2017
Most humbly & request fully i want to say that i'm Gyan from patna, bihar.I' m emailing you one more time Regarding the different ex-showroom price of ktm duke 250 actually i'm planing to buy ktm duke 250 next week on cash, and am a big fan of ktm. My previous bike was also ktm duke 200.
There is a huge difference between ex-showroom price of ktm models as shown on internet and news.
Please provide me correct ex-showroom price of ktm patna, bihar.
Am also attaching the image of that showroom from whom i consulted for this. If something wrong is happening its...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Motorcycle front tyre wobbling issue

 Abhishek Raut143 on Apr 24, 2017
Dear sir,
My name is Abhishek Raut, I purchased a KTM Duke 200 on date May 2016. I am doing regular services. The wobbling issue was from the first service but yet not resolved, please look into the matter and resolve the issue. i am really facing grievance. I visited Thane branch kanchan bajaj 7 times for the same issue but they ignored the issue and some executive Kalpesh and area in-charge Mayank bhatt gave me a dis satisfactory answer that the highest cc vehicles also have the same issue it is normal.

Please do the needful it will be kindly appreciable

Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — The Ktm Brand In India Itself.

 ktm a Disappointment on Apr 20, 2017
The service centre near centra mall chandigarh is the most disappointing service place I have ever been to. I have travelled 100+kms 7 times in 50 days and have been waiting for almost 2 months now to just get my front leaked forks fixed(luckily 1 side is fixed now). Sometimes the oil is not there or sometimes the seal or various different reasons.They have been continously delaying the warranty parts. The mechanics all say that the part(Throttle body) is not working properly and the RPMs increase even after the throttle is reduced and need to be replaced and is under waranty But The representatives...
Complaint comments  Read comments Complaint category Car Dealers

KTM Sportmotorcycle — About service done in thrissur showroom

 Jobin ratto on Apr 17, 2017
Excuse me, i am here to inform you one complaint against trissur ktm showroom. Due to self motor complaint i had given my ktm 200 (Kl49-d-150) bike on last wednesday[protected].
Still now they had not informed me anything. I think that are not much serious in their work. I feel so sad on there service. At least they can inform me what happnt to my bike or that's the reason for been late. So i kindly request to take necessary action against it and kindly make ma service as much as fast.. Thank you....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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