Kurl-on Complaints & Reviews

This is to inform that I have purchased bed consisting of 6*3size recently, from narayana furniture governor pet vijayawada AP.
In utilisation it is found that the bed has shallow on middle of it, which inconvenience caused me in disturbance of my sleeping also experienced the back pain attained. Therefore I request to deploy our officials for inspection and exchange.

Middle me 2 inch dab gya hai
My mobile no. [protected]

I already raise my complain few months ago and my compliant id is 1956553.No any response received form company side or seller side.I think this is my worst experience with kurlon.I purchase da best quality sofa with high price but it damaged withing few months.

Try to resolve my issues as early as possible.

Gives severe back pain and too soft to sit on it...cannot use for a full night sleep without getting back pain

Respected sir
I have purchased one double bed dream sleep mattress from your reputed company, here some major sagging issue in my mattress for which I talked several times with your customer care executives but all of you taking no interest in this matter. I really don't believe that the after sale service of your reputed company is such type so I am so much disappointed so please go through this matter and either replace the mattress or repair it otherwise unfortunately I am going towards consumer forum.

Anubhav Asthana
Lect. Electronics Engg
Govt. Polytechnic Bahraich

I had purchased a pair of Kurlo band mattresses in 2018 and since than these are causing back pain and serious ribbs pain of my wife also these are too hard to sleep. The mattresses having 5 years of warranty may be replaced or not?

Matress upper layer bumps are comingupper layer stches cutting

I have purchased KurlOn mattress a year ago from star mall in Andheri West . Me and my husband both o[censored]s have developed back pain shoulder pain and also lower back pain. Initially I developed so ignored but eventually my husband has also started complaining about the same pain so kindly guide and help us to take back this mattress or replace the one which will be suitable for us

Hello,
I have registered a complaint against kurlon mattresses about sagging effect at some parts. My complaint I'd : 2091653. I was registered complaint on[protected] till I have sent the required documents for 3 times via mail and watsapp also as they asked me send. Till now I didn't get any information from their side. This is very unsatisfactory from my side. I have called to customer care for so many times but no response from their side.

Hi,

Bought Kurlon mattress on 30/06/19 which had 2 yrs guarantee. Mattress started sagging within 1 yrs resulting in back ache due to irregular surface. I tried to contact the customer care help line ([protected]) but calls won’t connect. I am attaching the Bill number & Mattress details.
Pls help me to replace the same at the earliest.

REGARDS
RAJESHWAR

Kurl-On — 2088260 complaint id

I registered complaint about 20 days ago, I received message your request for replacement not approved complaint closed

I was disappointed after receiving this message, I have purchased mattress before one month, after few days it was found manufacturing defect.

I registered complaint about 20 days ago, before last received I received message your request for replacement not approved complaint closed

I was disappointed after seeing this, I have purchased mattress before one month, after few days it was found manufacturing defect.

Purchased 1 kurlon mattress on last yr July, within a year the shape changed. Not able to use properly. Kindly help.

It is to inform you that I have registered my complain on dt 19.09.2020 due to suppress of my matress. This matress purchased by me for the month of Feb-20. I think that this is very good company also the product. But after 6months when suppressed after complained date I am always speak to your customer care executive to discuss about my complaint. As a result after 28 days replacement not approved.
So please consider my complaint and do the needful at the earliest because the matress is not in good condition for use.

With regards
Prakash chandra Rout
Mob no [protected]

Bought Kurlon mattress 4 yrs back which had 5 yrs guarantee. Mattress started sagging within 3 yrs resulting in back ache due to irregular surface and raised a complaint. Kurlon asked me to pay extra amount for additional thickness of mattress as 5 inch was not available. I made the payment and it’s been more than 5 months now, still replacement is not provided. Customer support doesn’t respond, no status update, no resolution time. It’s one of the worst customer service I have ever seen. They promised to provide replacement within 7 days of payment but it’s been more than 5 months and no one providing any update. They don’t respond to mail, calls won’t connect most of the times, even if it connects executive disconnect as soon as status and resolution time is asked. Very irresponsible behaviour from Kurlon and taking longer time to provide replacement even after paying additional amount. Complaint number 1776249

Details :
Invoice no. - 1201
Mattress variety - Relax foam mattress
Size - 75 X 48 (5" thickness)
Purchase date - 05/03/2020

Mattress is bulging at middle when not in use. While using, it is sagging alot.
Please replace this mattress ASAP

I had complained to the customer care service that my Kurlon mattress spring is broken and submitted the documents, invoice and photograph of mattress. The complaint was registered with complaints no 1985068.
After a month they sent a message that our executive will contact you and the mattress will be replaced. No details were furnished about the executive. No executive has called so far and I cannot contact him. I have sent a mail again to customer care but no response.

Order no K1393
Complaint no 2069044

I had ordered a dream sleep mattresses 72x48x6 on the 24th Sep online from Kurlon and paid immediately. However the next day on checking the invoice, I noticed it showed 75x48x6. I sent a msg to customer support on 26th sep on the kurlon web site. On 29th sep I called a c/ support no [protected] and informed them. I was asked to send a msg to ordersonline on 29th Sep, after that again a reminder on 3rd and 9th Oct, but still no response. However on the 9th Oct evening, they delivered a mattress 75x48x6. Which was not required and does not serve my purpose. Hence I called the Bangalore customer service on [protected] on 15th Oct gave them all the details. I called again on 21st, they asked me to send pictures of the mattress on watsapp no [protected] accordingly I sent it. Again on the 26th and 29th Oct, I sent reminders on their watsapp.
I called again on the 27th Oct to find out the status, but was given false promises that they will call, but till now I have not heard from them.
Would highly appreciate if this issue could be sorted out as soon as possible.

Tks n Rgds ... Arlene

कल हमने एक कुरलोन मैट्रासे का आर्डर दिया था आवर आज दिनांक[protected] को सप्लाई किया गया ! लेकिन mattress (Size 6.5* 5 feet) का एक साइड का सिलाई खोल कर फिरसे सिलाई की गई है जो company के सिलाई से भिन्न है ! ओर सिलाई की क्वालिटी काफी ख़राब लग रही है ! जिससे हमें काफी निरसा(disappointment) हुई है ! ओर हमें पता नहीं है की जो प्रोडक्ट हमें मिला है वो ओरिजिनल प्रोडक्ट है या नहीं ! हमने यह प्रोडक्ट अंजना furniture कोरबा chhattishgarh के यहाँ से लिया है !

Hi Team I bought mattresses 10 month back and its now compressed from middle.