Kurl-on Complaints & Reviews

I bought kurlon mattress 2 years back
for 28000 and it got pressed up i want to get it replaced

I purchased 2 freshmattress7 (2*35*4.5) kurl-on from your dealer bhagat furniture, 570/4 near govt. Girls school, jacobpura 122016, haryana (Gurugram), vide bill no. Bf-04208 dated december 11, 2019.

However, i had received one mattress depressed completely at one side
Which made the bad uneven resulting unfit to use (Sleep). So i called the dealer and he said it can not be replaces from his side and asked me to wait for few months and then raise a complaint on kurl-on customer care.

I have also raised a complaint (Ref number1426535) in feb 2020 and yet there has not been action taken care and trying calling your zone surveyor (Shivam bhardwaj) but not getting any experience.

The entire experience of purchasing kurlon was too bad and a fading our trust in the company.
I would highly appreciate, if you could taken action on this immediately and get the mattress replaced.

Please free to contact me on - [protected]

I have purchased a kurlon coir mattress 78*72*4 on 1/11/2018 from furniture mall invoice no-277 with 2 year guarantee. But after 1 year o[censored]se mattress started pressing everywhere & we feel uncomfortable during sleep. I complaint through phone also but after that no action has been taken by the company. So please have a look in it and replace it as soon as possible.

Seller showed me one mattress and prepared bill for thicker one which is highly painful mattress. 2 hours after delivery we went to pay the bill and talk about exchange as it looked bulky and extremely heavy. The seller didn’t agree. Their argument was that plastic was removed. His staff informed him that it came off while transportation and still lying near my residence but no use. I called the kurl on company which sent a tech and was informed later that it won’t exchange. I’m stuck with the mattress.

74x46x5 kurlon bed got depressed very much at one side made the bad uneven resulting unfit to use (Sleep). Reference of purchase bill of matress from your kurlon dealer m/s. Varsh's hi rich furniture, link road, malleshwaram, bangalore 560003, karnataka, vide bill no.1281/4-10-19.
The defective matress either to be replaced or repaired immediately. Also sent the complaint through kurl on email on
30/1/2020. But no action has been initiated as on date by kurl on team as of now.

I bought a kurlon matress from their showroom located in rspuram, coimbatore. The matress is very bad. Its affected by fungus. When i sleep i get itching in my arms and back. I have made a customer complaint and complaint number is 1411150. The sales guy came and said it will be replaced, but it has been more than a week but no word since then. Very very bad company...

I purchased kurl. On memory foam. Matress spine therapy one from kurl on dealer banjara hills. Navdurga enterprise.. I was assured that it is good for spine etc. But when i used for two three days and my spine had severe pain and not able to get sleep. I gave this information to the concerned person but till now there is no action taken. I have paid a huge amount and i expect the product as explained. But iam really disappointed and as senior citizens i and my husband feel thst we have been cheated. I request you to take action and do the needful

I have purchased a mattress on 9th may 2019 and just after 2 months its got pressed from all side and from middle, regarding this i have also lodged complaint having complain id as 1282639 but i havent got any resolution of it. 15 days earlier i have contacted your patna east manager but his reply was absured he dont even know how to talk with the customer. I request you to kindly look into this matter on urgent basis. Or provide me the details of your higher authority.

I have purchased kurlon spring bed and i am facing back pain on any night i sleep. I did make other in my family sleep and same is the issue.

Technician has visited and found no defect but since this is affecting my health, i immediately need a replacement.
The store i purchased had informed me that there will be no issue with these beds.

I mau need immediate replacement as i am not using this anymore as it is affecting my health.

Please escalate this or i have have to file a complaint outside on this.

Dear team,

I have purchased matresses through flipkart and and i have received on 19dec 2019, but i have the security cover two days before only that time i have observed some uncleared marks which looks ugly.

Request you guys to call me and resolve the problem on priority i will share my details, i am unable to reach over phone you guys

Regards
Lakshman
[protected]

Hi,
I have purchased spine therapy mattress one month before, after using it within a week we are getting body pains due to up and downs over the mattress wherever used.day to day it's getting increased.i raised complaint in 20 days back and technician also visited and observed the same.
When I called customer care, people not received any update so far from technician.
How long I need to wait to get it resolved this...

My complaint number is 1359512.
My mattress got serious problem but your inspection person did not elaborate my problem in his inspection report.
Top layer of the mattress fully damaged
I mean i feel like i am sagging into the mattress, even when there is not noticeable sag, it is probably due to the softening of the core in the memory foam, this singnificantly affecting my sleep and how i feel all day long. I want proper and educated person to visit my place and inspect the mattress and i also want replacement of this matters, this mattress destroying my everyday life.

I placed order on kurl-on on 12 nov 2019
Today is 14 dec. No update of my order i'd status.[protected] and[protected]. They are not sending the info regarding courier also. Simply saying escalated matter. To whom u are escalating useless service. What if i need emergency things if i order. I prefer not to order kurl-on next time. This type of attitude is not good on the part of kurl on.

Hi,

In continuation from earlier compliant regarding Order number[protected],
despite call to customer care, there has not been update.

Mattresses were purchased on 16th Nov 2019 online in Kurlon website. It has been close to a month; there has been no update in the calls nor a email on the same.

Appreciate there is update on this... As I have said earlier this is for my parents who are 80+ years and they dont have good one...

If it is further getting delayed, please advise how to cancel this order. This one has been painful transaction with Kurlon..Wish easier route is to put in social media or consumer forum.

Hi i have purchased kurlon mattress, just in few months its started depressing, i have registerd a complain[protected] a month ago but till now no technician visited me, everytime cc assured me that their technicians will be visiting within couple of days. Very bad service. I will never ever going to buy this product and will not recommend it to anyone.

The kurlon Bond mattress is the worst mattress infact the company itself is a garbage and fraud company.
They perfectly explained with full confidence that it is especially designed for backaches and people with back pain problems.

My mother used a thermacoal and a sponge layered mattress before kurlon. It was old enough and my mom started having minor back pains.

We planned on buying the kurlo bond mattress...

Dear sir,

Regret to inform you that we are continuously following up with your office for the replacement of one mattres size 78x 72x4 have procblem and same has been infored to your delar m/s all india handloom.

While informing them they suggested to contact your helpline no and register complain to your office. Same was done and complaint no 1116324. Your respective representative mr. Kalpesh patel [protected] also visited our site and witness of the product problem.

I am attaching herewith invoice for your ready reference.

This matter is arround four moths old. Lookforward your prompt response.

Satish joshi
[protected] / [protected]

We bought Kurlon Magnum in July 2019 and we found there was depression after 10 days of purchase.
We raised a complaint in July 2019 it self, Such a stupid customer care and don't have enough resources. And they delayed for 3 months and now saying that depression is not more than 1.5 inch. They did not measure properly and they agree it is damaged.
But they are not ready to replace the mattress.

Had buy a mattress from kurl on but there are bedbuggs into that. Had complaint to the delaer at the same time n after that to kurl on customer care. But the representative came n refused to exchange the mattress.
We are facing alot problem n dont want to keep these at home. Plz help to resolve this issue.
Looking farward your kind response.
Thanks!!

Regards,
Khalid afzal
[protected]

Your m/s. Varsha's hi-rich furniture malleswaram, bangalore' karnataka dealer delivered my ordered mattress 2 with 3 pillows instead of 4 nos on 4/10/19 vide bill 1281/4-10-19. Since then as of now i have not received one short delivered pillow as promised by your dealer.in spite of my meeting your dealer in person 4 times on this issue they simply keep telling me as and when they receive from you it will be delivered. It is my dismay as an esteemed reputed kurl-on company why failed to take care of my as your customer redressal and meet my genuine complaint to resolve which is pending last 15 days. Please do the needful without break the faith that
I have with your esteemed reputed co.
Thanks