Kurl-on Complaints & Reviews

Worst mistake of placing this order with KurlON online at http://kurlon.com/. They don't have any tracking status, no order status at all. Their customer care via[protected] is so rude namely Hasan, Ajay and Umesh. Those guys literally talk like illiterate people. Their team lead Shruthi is never in office when tried to reach. I have been banging my head with them since placing the order. Their internet team never updates any order status. Everytime i call the customer care guys take my number and say i will get call back but no one calls back. They roar on you when you ask for any kind of order status or tracking status. Guys dont trust these bunch of fakes. DO NOT PLACE ANY ORDER ONLINE. This will cause you tremendous stress and in the end NO ORDER will be delievered to you. I have made this mistake and now suffering indefinitely.

My kurlon bed got pressed at many places in the middle and not sleep comfortable. Due to pressed in middle part it is difficult to sleep comfortable over long period.
From branded beding like kurlon it is not expected.
Client number: [protected]
Desirable resolution of my complaint : replacement. As it fall within the warranty.

Product description and size: drc 250 1981*1524*102mm
([protected] - drc 250 78*60*4)

Purchase date:[protected]
Name:kurl-on k bonde 75*72

Mattress started sagging within 3 months of purchase. Logged two complaints with the company, but no response so far.
The customer care response is very poor and the technician are not turning up.
I urge them either to replace the mattress or refund the money.

Purchased at tirumala furniture, pragathi nagar road, kukatpally, hyderabad-500072.

Sir
I have bought a spine Kare in 25 january 2014 and the mattresses has become saggy
I have been reaching and no one has
responded till today for the last 2 months
We bought 2 mattresses and only one is having problem hope thisattended at the earliest
My details are
B CHANDRASEKAR
Invoice #CKMX-28
Comfort KMx pycrofts road chennai 600014
Chandrasekar
[protected]

Mattress springs poking in multiple areas and videos completely spoiled... Not in good shape.

Logged complaint no proper response yet from a month. I kept on calling the customer services and local executive multiple times but no proper response from them.
Since the complaint launch date not even once i got a status update or follow up call from kerkon... Which is shame on kurlon product support process.
Complaint no:216387
Please 5ake corrective action.

Regards,
Jetendra
[protected]

I had paid for 2 mattresses and 2 mattress protectors at the kurl on shop at bandra.. Linking road branch. I was promised delivery last saturday. But till date the mattresses have not been delivered. I had made full payment. I have disposed off the old beds and am put to great inconvenience because of this non delivery. I am in touch with one mr sushant from the store but he is also unable to help. Very very poor consumer service. Appalling. Sujatha chitre.

Sir, i have swap my pnb debit card amounting rs. 14500/- to one kurl on dealers of matress namely the handloom emporium vikas marg delhi 92 (Ph no.[protected], 22543311 email id [protected]@hotmail.com) on 11.05.2018. On repeated inquiry he did not delivered matress. I personally met with him on 23.05.2018 for refund he told me to do whatever you want to do i will not make a refund. I urge company to black list the dealer and arrange the refund to me.

Sir,
I was purchased 2 -72*35*6 size mattress.
Date 9.4.2015
Modal - dream sleep
Mattress - spring
But after two months i was feel back pain problem.
Then after i was not use this type mattress.
We are use already kurl on other product but this type problem not face only first time faced.
So plz provides correct action for this matter change your mattress as your suggestion.
I have already send complaint your toll free no. But no response.

I bought a king size ortho coir lcbt matress from home town, established in big bazar, main road, ranchi, on 4/5/18by order no.[protected] and delivered on 11/5/18. But the technician come my house for fitting the bed on 13/5/18. After fitted the bed we saw a cut in mattress. After complain to technician he take photo and convey to showroom regarding this defect. I also call several times about this defect. But till date there is no response from showroom, please pay proper attention and take action from your end. Thankyou

Hi,

I bought a mattress from authorised distributor om sai handloom from indirapuram on 18/3/18. Bill no 382. The moment it got delivered i told the vendor that is is smaller than the mentioned size (75*35*4.5) on mattress and it is a mufacturing defect, hence should be replaced. The vendor said he will do the needful tomorrow. From that day i have been chasing distributor and company official sukriti and satish. From last 2 months no resolution has been given. This is really sad that customer are cheated like this with in minutes of buying.
Regards kandarp [protected]

I bought a king size mattress from m/s akash bedding emporium, kolkata on 7th may 2018. After unpacking i observed that a foul smell was coming from the mattress. I also noticed that the mattress was saggy at the edge. I contacted the retailer who showed his inability to do anything in the matter. He suggested to call the toll free number and lodge complaint with customer care dept. I sent a email at [protected]@kurlon.com on 8th morning but didn't get any reply as yet. It's really surprising to see this kind of attitude from an iso9001 2008 company. Pl pay attention to my complaint and sort it out at your earliest.

I have purchased a mattress from one of their autorised dealers in undri, pune. Since my bed size was not the regular one the dealer asked for a couple of days time. Its now more than 15 days and payment made there is no mattress in sight. No response and the dealer too is red faced as after committing and recommitting the committement is not there.

Dear sir/madam,
Your mattress is defect i send you the photos please check it.
[protected] i brought your company product for peaceful sleep as per your advertisement as well as suggested by retailers.
But within 1 ya 2 year it's not comfortable than i was talk with your customers service centre they send the service man he said we will call you back but no reply from your side so many time i called up they every time asked me what is your bill number and all bla bla bla...
I fade up with all redeculas questions from your side even i gave up xerox of bill copy to service man
Now hope you will show the correct path after reading this latter.
A waiting for positive reply.
If you can not take any right for dicision than forward this message to higher authority person.

Thanking you

Bhavini sachin dhakka
[protected]
Error icon
Address not found
Your message wasn't delivered to [protected]@jurlon.com because the domain jurlon.com couldn't be found. Check for typos or unnecessary spaces and try again.
The response was:
Dns error: 15549751 dns type 'mx' lookup of jurlon.com responded with code noerror 15549751 dns type 'mx' lookup of jurlon.com had no relevant answers. 15549751 dns type 'aaaa' lookup of jurlon.com responded with code noerror 15549751 dns type 'aaaa' lookup of jurlon.com had no relevant answers. 15549751 dns type 'a' lookup of jurlon.com responded with code noerror 15549751 dns type 'a' lookup of jurlon.com had no relevant answers.

Show quoted text

— forwarded message —
From: bhavini dhakka
Date: thu 26 apr, 2018, 12:19 am
Subject: worst service as well as product
To:

Dear sir/madam,
Your mattress is defect i send you the photos please check it.
[protected] i brought your company product for peaceful sleep as per your advertisement as well as suggested by retailers.
But within 1 ya 2 year it's not comfortable than i was talk with your customers service centre they send the service man he said we will call you back but no reply from your side so many time i called up they every time asked me what is your bill number and all bla bla bla...
I fade up with all redeculas questions from your side even i gave up xerox of bill copy to service man
Now hope you will show the correct path after reading this latter.
A waiting for positive reply.
If you can not take any right for dicision than forward this message to higher authority person.

Thanking you

Bhavini sachin dhakka
[protected]

I bought a kurlon mattress last year 17/5/2017. Its been almost a month since i have been following up with them regarding sagging issue in my mattress. The product comes with 2 years warranty. I have been asking them to look into the matter but there has been absolutely no response from them.

Its really disheartening to see such a brand turn a blind eye towards its consumers once their product is sold and no promises or warranties are covered once the product comes faulty. Its just pathetic service and product from kurlon.

Just not acceptable and need a speedy resolution asap.

Kurl-on kurl on:

I have registered a complaint 178592 against kurl on mattresses. It's been more than 2 weeks that i am taking regular follow ups from their representatives but everytime i am getting the same response that all their technicians are occupied in some of the audits or trainings and they will reach us within 3-4 days but none of them have reached us yet. I had a word with pawan (One of the representative) on 15 apr and he told me that technician will visit us max by 17apr. When i called on 18 and 19 apr to know the updated status of my complaint, i got the same update that technician will visit us. Sometimes they even remain unaware whether the technician has visited our place or not and got the update that matter is under approval by the senior management.
While asking them to let us talk to their senior management, he told us that they can only send them email and not talk to them. I had told them to mark me in cc as well while forwarding the complaint to their senior management but i still did not get any email from their end.
Is this the way to handle customer complaints by kurl on? Are we as customers just have to call them again and again to get the resolution?
It's been more than 2 months that i am not able to utilise kurl on mattresses and waiting for the resolution.

I have purchased one 6' mattress (Kurlon) of 78'x72' size on 3 rd june 2017 from bedding emporium, 236, bipin behari ganguli street, kolkata 700 012 but within a year it has broken at various places and pressed downside near the inside edge after 4' from corners. I am trying to make complain at [protected] since last few days but everytime it says '"all lines are busy, please try after sometime" on approaching dealer, he also says you try continuosely you will get connected someday. Have i left with only job that too with no avail.
Ca alok kumar jalan
[protected]

Sir, i have brought a sofa come bed worth 42000/- from kurlon on 28 jul 17. The product is now breaking from its support. I have registered a complaint for the same with kurlon customer care. After a delay of almost 20days, their rep has visited us on 19 mar 18, but till date no update is provided to us. The coplaint ticket no is 4909446. Now neither the customer care is responding nor the technitian who has visited us. I

We bought a King size angelica spring mattress about 45 days ago. The issue is that the mattress feels very hard, unlike how spring mattresses feel (we have another angelica queen size mattress and it is different from this one)
We have had constant back pain. We tough we will adjust but it has been 45 days now and the pain is still there. We had bought another curl-on mattress (angelica queen size) that is much less firm and much more comfortable. The company has either sold a defective piece or the dealer is selling Fake spring mattress. whatever the case we would want a replacement.
I called their customer care number provided on the warranty card but whoever picks the phone cuts it off immediately.

Hi there,

I bought a mattress. And when i removed the packing i didn't find the warranty card, also mrp is removed, no qr code found and informed the same to the shop owner and he is saying he is not responsible for that. How come your dealers are such rude and cheaters. Is there any possibility to get warranty card?
While selling the product, he tells the price without adding tax to it. And after making payment and when we ask for bill he told that we need to pay extra tax for that. No proper receipts. No stamping etc.,

Thanks!

Greetings
I have purchased spinecare and convenio mattress from bangalore and i wish to claim my free gift.
Code for online redemption: 9eyiv71
Invoice no:k001ri0881/17-18 dt: 15-mar-2018
Kurlon mattress pvt ltd, 26/36, patalamma temple street
Next to pai vista convention hall, basavangudi
Bengaluru-560004
My selected givt is - signoraware dinner set 26 pcs.
Regards
Subbaram s
No.70 "omsri", new kempegowda layout, kathriguppe,
Bsk 3rd stage, bengaluru-560085 / mobile:[protected]
Kindly confirm the receipt and status of my gift delivery