Kurl-on Complaints & Reviews

I raised complaint number - 2437196 with kurl-on regarding mattress sagging on april 25th 2017. Very next day jeeves representative visited my residence and took measurements and informed that sagging is almost 1.8mm and replacement will be processed within few days. For last 3.5 months on following up with kurl-on i was being times and again told that replacement is under approval process and concerned department will do it is some days. I was asked for invoice copies and after 2 months told that their system has an issue due to which replacement department cannot view the invoice so i should email the invoice copy again.in last week of july on asking to escalate this issue one floor supervisor ensured that replacement will be initiated in some days hearing which i was finally relieved. But after waiting for 10+days when i called kurl-on customer care today (I. E. 8th august 2017) they informed me that my complaint has been closed and replacement request rejected because sagging is less than 1.5 mm. I was totally shocked that for last 3 months i was repeatedly told that sagging is more than 1.5mm so mattress will be replaced and today they have closed my request with incorrect/false reason. I was told to have new request raised and site visit done once again to take my issue forward to which i raised objection and asked them to check why the request was closed on false pretext. This is totally unethical and harassment to customers. This needs to be reported/checked and corrected to avoid brand damage.

Hi, my name is suresh cv from bangalore. I bought 2 convenio mattress.in that, one mattress is a defective product. The membrane of mattress is yellow and it is hard when compared to another mattress and i got back ache from it. I raised a case to kurlon. Case no is 2806626. The representatives simply delayed this issue for a month and now saying that the replacement/re-imbursement of the product can't be done. Pathetic service. Don't ever buy this product. I need to raise a complaint and raise this issue to the next level. I am also going for consumer court. Disgusting product and service from kurlon. Big money suckers.

Some one month ago i purchased your mattress = 60"x 72". It is good. Now i wanted to purchase a ready made bed cover for this bed. When i have seen in amazon and flipkart single bed and double bed covers are available in market. But not for this size.
As a matter of fact why are you not marketing bed covers also along with beds? Think. Sir. Think.

Hi,
We bought kurlon mattresses on 21/06/2017, one month back but the mattresses are not in good condition, facing body pain issue. We log the complaint on 24/07/2017 and the technician visit and said that sagging issue is there and gave confirmation saying that the mattresses will be replaced with in 7 working days,

Now customer care team is saying that they received a feedback that mattress are okay. They won't replace for body pain issue.

Complaint number :2841832 and 2841839.
Product : kurl-on everfirm mattress
What to do now?

I purchased a queen size ortho lumbar support mattress a week ago and have been sitting and sleeping on 1 side of the bed. Within just a week the side of the bed i was sitting on got depressed and it is clearly visible as a huge depression in the bed. I was told during the purchase that this would not happen. We are highly unsatisfied as it looks very unpleasant and does not support my back any longer. I would like to exchange it for a new one. Please help me out regarding this.

We have purchased kurlon rubberized coir mattress of variety - kurlobond - vide sl no - [protected] date of manufacture - 4.2.2017. Warranty sl no - mp060f804531 - with product code - 78 x72 x5 - as per label pasted on the mattress. Purchased from m/s new punjab handloom, purasaiwakkam, chennai on 19.4.2017. Our cot size is 78x72 inches. We have received mattress with size dimension 78x72. But when we physically measured the length is 75 inches and width being 72 inches. There is a gap of 3 inches in the length side. So our mattress is shorter in length. We request you to kindly inspect the mattress and give replacement with correct length of 78 inches.
Yours, s. Rajakumar, cell [protected]

The below complaint is closed even though i was having issue in the mattress. I had spoken to the person who said this comes alike. But why should a company manufacture this type of products. I will make huge noise on this and will not recommend the mattress even to my enemies also. It's not even 7 months and it's showing its true color.
"case : 2719366 for tech_visit of your mattress will be attended by engineer manje gowda-kurlon, [protected] on 22/06/2017. If you are satisfied with the service kindly enter happy code"4398"at time of call closure otherwise enter"0"thank you!"

Hi,
We bought kurlon mattresses on one and half month back but the mattresses we bought is not in good condition, some hard boils we found in the mattresses and we log the complaint on may 2nd 2017 and the technician visit and gave confirmation saying that the mattresses is not in good condition and we will replace with in 7 working days, from last 20 days we are calling customer care number but they don't have any proper idea and they are asking 2 days time whenever we call them.
Complaint number :2462228.

The services is worst than ever, i have seen in my life till now...

Kindly let me know the status...

I bought mermaid mattress which costed me 23, 500 four year ago. This mattress is made of coir-foam and memory foam at top. After use of four years mattress has lost the shape and firmness whereas kurlon given a guarantee of seven years. After chasing kurlon for two weeks their engineer inspected the mattress and agreed that this needs to replace with differential cost to be paid (Purchase price and current price) but never turned back. Now almost 10 days are passed but there is no input and still waiting... I feel company does not bother about customers and once product is sold there purpose is achieved and do not care about after sales service...

Hi
I bought kurlon mattress dre 250 amount 5700 date 06042017.

After a month stitches tared i go to complaint at purchased store they told product warranty is 2 years but this is not covered under warranty.

This is not satisfied my side worst service all ready i complaint lot of times complaint no is 2625094.

I totally fed-up kurlon product.

V dillibhai
[protected]...

You have sent a defective piece which is torn
I request you to kindly replace and send me a fresh piece
I would appreciate if you can supply a better model than this... Latex one as both me and my husband are having back problems due to it
Aslo while purchasing it the dealer assured us to provide customer satisfaction which now he's refusing
It was delivered on 4.5.17 and since then i'm in hospital with my ailing mother in icu
Kindly help us as soon as possible

This is to inform you that we complaint many times about your spring mattress...that we are facing a problem regarding spring at your toll free number and they send thier agent ..he just clicked some pictures and informed there that mattress is okay having only fabric problem...bt actually problem is of spring...n just refused to replace the mattress...now we are sending you a legal notice from consumer court and will also sumit this matter to press...so let all know about your 3rd grade service which you provide to customers...

Dear Kurl On team

Im R. Kumaraguru from Chennai, Tamil Nadu, I have bought below product and within 15 days, there was huge depth happened at the middle of the matress and I have given complaint on 22.03.17 vide complaint # 2299358.

One of your executive had visited and taken the measurement on 23.03.2017 and later when I checked with customer care, the measurement was incorrect and the executive once again taken the measurement on 25.03.2017.

Later when I check with customer care they informed that the 2nd taken measurement was not updated in their system, pls kindly note its your internal issue and you need to check with the concerned executive for measurement and arrange for replacement.

Due to this delay, now the depth is increased, Im facing severe back pain undergoing medication.

If any huge expenses, definitely i will be sending you a claim notice.

Date of Purchase: 07.03.17
Merchant: Sri Krishna Agencies, 5/2, J.N. Road, Tiruvallur, Tamil Nadu

Product: 6 1/4 x 5 DRC Kurl-On
Bill No. 280

Kindly arrange for immediate replacement to avoid legal complaint to consumer department.

Regards
Kumaraguru

My name is Shivneet Sharma and I bought a Luxurino Spring mattress by Kurl-on for about 45, 000 rupees but now it seems that it is not worth it because I have come up with an issue regarding it. The mattress is deshaped badly from two sides. It is sagged badly and gone down by about 2 inches from those sides. The mattress is also not comfortable at those sides.
I request you to please take an action regarding this.
Thank you.

My name is Mahipal Mehta with registered mobile number [protected] with the company database. I have an issue regarding the mattress I have at my home. I have called the customer care executives around 25 times and still haven't got the proper response from them. All they say is just your issue is being registered and will be solved as soon as possible but nothing is happening as such from the last 3 to 4 months.
I request you to look into the matter and solve the problem as soon as possible.

The mattress is of very poor quality, within 6 months o[censored]se it has lost the shape, the condition is so bad that its not usable only. I logged a complaint with customer care in February 2017 and after verification on 24th February, I was ensured that the condition is so bad that It requires replacement n I'll get the replacement in few days. But nothing happened, after so many followup calls they are now saying that they can't help me on this, they can't comment when I'll get the replacement, whom I can contact.

Kurl-on — kurlon relish spring mattress
On june 2016

Post complaint engineer came for inspection and said this is eligible for replacement however they have now closed the case mentioning it as stitching issue. Stitching is also poor but that's not the main problem i have clarified and accepted by the inspection guy. I called customer care they are not responding properly... My mobile number [protected]

I bought a kurlon matress before 4 years. When i purchased, it was having a loose cover and it was not properly fit on the matress. I asked to the dealer to correct it but he told that it will automatically be adjusted according the the matress after some time but it was same for these much years.
Then i complaint to customer care and some ritesh ghosh came to my home on 14 sept 2016 to check it. He told that somebody will come again to attend the issue and correct it. But nobody came. After waiting for almost 6 months i again called to customer care in the month of apr 2017. Then one person came to repair it. He stitched the sides of matress to make the cover tighter. He did the job but it resulted in making the look and feel of the matress even worse. The hand stitching was such a raw and un-professional type. I am not at all happy with the service of kurlon. I was expecting a better service from curlon.
Then i called again customer care on 12 april 2017 and got a number of a dealer of kolkata but he is not attending the phone even after several dials in last two days.
Dont know how i will get proper solution of my issue or kurlon will keep this issue lingering this way only...
Waiting for the response

I have complaint for my Kurlon mattress about 70 days ago (in jan 2017), kurlon person came and inspected in the month of Jan 2017. But after that no progress in this complaint. I have contact several time to customer care, they replied "we will forward the problem to concern department and we will contact you soon " . I am very much disappointing to your service. please see the matter.
My complaint number is 2198509
Dipak Sahu
Indore.

I have bought a kurl-on Bond 5 inch King Coir Mattress 72*78*5''inch mattress on 19th October 2016 and within 3 months the Coir inside has become a problem as many small needle like material(inside constituent ) is poking out.It's getting worse as the number is increasing each day.

Post complaint :2236677 engineer(Vaibhav) came for inspection and said this is eligible for replacement however they have now closed the case mentioning it as stitching issue.Stitching is also poor but that's not the main problem I have clarified and accepted by the inspection guy. I called customer care several times but have not got a satisfactory response.

As this product is under warranty(5 years i.e till 2021), I am looking up to consumer team to help me in getting a replacement.