Kurl-on Complaints & Reviews

I have purchased the mattress through snap deal. From day one i am facing sever back pain if i sleep on the mattress. I have changed the orientation as suggested in the manual but no use. I have checked with other family members and they also make complaints. I feel it is manufacturing fault and the supplier might have supplied duplicate one. Please replace with new one....

Hi,

I bought two mattresses from the trader ‘manchanda furniture’ at panchkuian road.
The size mentioned on the mattresses are 72*29*5, but the actual size differs from the size mentioned by your company. The actual measurements are 70*29*5.

I bought these mattresses on 22nd october, 2017 and i have been constantly calling your customer care to replace my mattresses.
The complaint number for...

I purchased 78X36 size mattress (Temcy) on 26/11/2016 from Meenakshi Trading Co, 3, Hamidia Road, Bhopal ( Auth Dealer of Kurl-on but after 4 months it started getting sagging and after 10 months it almost got down about 3 inches and started giving me back pain.
I lodged complaint no- 3346646 on 28/09/17, and technician visited my home on 30/09/17 and observed that there is too much of sagging of mattress and he took photographs of...

I bought Kurl-on Kurlo Bond 5-inch Queen Size mattress in April 2017. The cost of the mattress is 14k. Mattress stitching completely removed within 4 months of purchasing the product.

The quality of the mattress is very bad.

I have registered complaint with their customer care(Compliant No[protected] to replace my mattress and I have been continuously following up the compliant but there is no positive response...

Dear sir / madam,

I am sumit sahgal from bhopal, i booked a kurl on mattress from omtex furnishers, ashima mall bhopal worth rs 38000 approx on 18th october. From the date of booking he (Mr. Mukesh shende) told me that order will delivered after approx one week from the date of booking. But still on 1st of november there is no information about same. Also talked with mr. Pradeep ([protected]) approx 4-5 days before he told...

I rasmi ranjan das purchased a mattress from your dealer 20-22 days back and i observed my mattress getting compressed for which i inquired the dealer he provided me with the customer care number. With regret i state that i was disatisfied with the visit because my problem wasn't addressed in any way and i was helpless for which i forcefully had to go for consumer court.
I'm sorry to say but this act of yours was highly disappointing.br...

I have bought kurlon mattress from their authorised vendor under invoice no.30188 dt. 29.10.16 m/s vulcan enterprises mumbai. The product came with a replacement guarantee of 5 years. I have complained about the mattress getting saggy after only 10 month’s use in september 2017. The company took a second complaint and 2 months to attend the issue. The representative tried all tricks in his book to some how convince us not to insist for...

We have purchased the product but in few months o[censored]se we found the product to be sagging and not retaining its shape.
The sagging is a causing backache and body pain issues and we are not able to sleep well as claimed by the company.
We have already raised the concern on the toll free number but have failed to get appropriate response from the company.
We sought to resolve the issue at the earliest and seek replacement...

I purchased two mattress in april 5x6 and 6x6, only in august i saw sagging on both mattresses... Both sagged 1.5 inch or so and as per replacement policy they were to replace the mattress if they have sagged 1.5 inch depression.

I am following up for last two months from august 22nd to ontober 16th.. Almost two months and not the team saying that dipression in mattress is just near 1.5 so we can not pass it and needs to be...

I did a complaint on 19-sep-2017 about mattress sagging, technician is visited very next day and told that it is to be replaced. No status after that. When i called on 25-sep-2017, reply was we are looking into it, come back within 5 workingdays. The same answer is today when i called. They also denied to share mailid's for escalations. Complaintid is 3083877....

Case id : 2885615
Case id: 2885614
I purchased two drc250 bed mattress in april 2017. From 1st month itself, i started facing sagging issues and have raised complaint for that so many times. The mattress has detiorated so much in past one month that the depth has now close to 2 inch. It's impossible to sleep on the mattress.

The technician has visited the place and raised for replacement, but nothing has been...

Case id : 3202090
I purchased foam bed mattress last year. From 2nd month itself, i started facing sagging issues and have raised complaint for that so many times. The mattress has detiorated so much in past one month that the depth has now close to 2 inch. It's impossible to sleep on the mattress.

The technician has visited the place and raised for replacement, but nothing has been done in that regard.
br...

I bought one black kurl-on wardrobe from sunitha furniture, kannur worth rs:11, 390 on 03/09/2016. I opted it, because it is of a good and famous brands in india. But, now, our wardrobe is getting infected with fungus frequently and i need one amicable solution for the same at the earliest. We find it really difficult to maintain it clean and keep our clothes in it. Waiting for a favourable reply....

My complain no.-2228124
Complain date - 22/02/2017
Spring poking problem faced on kurlon new mattress, so call for replacement.
10/aug/2017 finally replacement approved, but still mattress is not received to me.
I have call many times to customer care but they just ask to wait for few days & days but no solution still as on date been provided to me....

Mattress became flat within three months. Mattress variety - drc 250. Size - 78, 72, 4. Date of purchase - 30/6/17. Cash memo no - 1785. I want it replaced by a new one. This 4"inch mattress has become 2" in the centre. It very difficult to sleep because of the crater in the centre. It has given me back ache and spams. I could have bought a cheaper one rather buying a kurl on mattress....

Complaint no:2801638 / 3042980 i purchased a kurlon mattress with in a month it started sagging in middle and edges registered a complaint from customer care they came for visit and said that there is defect in the bed we will replace it with new one, twice in a week i will be in touch with customer care when does the replacement happens, they will be reading the same script every time that the replacement team went for break you need to...

We are not comfortable with kurlon mattress. Because when i feel me a our mattress give me a severe back and neck pain. I visited to dealer of my mattress and call customer care number after one day representative is come and check the mattress and full report and receipt forward to company. After two or three day i call customer care number representative says your mattress detail with me. Your mattress replace with in ten working day. But...

This letter is to bring it in your knowledge that the undersigned had purchased a mattress from a dealer of kurl-on in jodhpur, rajasthan on january 6th, 2017. Now, in only in about six months, the mattress had got a depression of about 1.5 inches in the middle. I contacted the company for complain, just in a couple of days a person from the company visited my place, which i found was a good thing. On his first look he was convinced that...

I have purchased kurl-on mattress model champion 78' x 60' x 4' from j. B textiles, police bazar, shillong 793001 on[protected] with 1 year warranty wide receipt no 24495 with an amount of rs 9400.00. After 4 months the mattress was detected problem and a complain was registered with case no 2329814. Mr raju kumar an engineer from kurl-on attended home visit on 12/04/2017 and i was informed that the mattress will be replace with new mattress...

I raised an complaint (Id[protected] to kurl on on 02/09/2017 for sagging of my mattress purchased on 17/09/2016 from mumbai malad location.
On 08/09/2017 some one named ramesh came to inspect and done finally and he confirmed it is sagged and will be replaced in 15 days. He asked for bill xerox that i gave to him and he asked for warranty period i told 1 year because it came with 1 year warranty when i purchased (1 year warranty...