Kurl-on Complaints & Reviews

I purchased a pair of kurlon furnobed mattresses 75x35x4 from SHOBHA, Mandir Marg, near HDFC bank, old kunjpura road, Karnal on 11.01.2017 with 2 years warranty. The mattresses shape changed and these pressed from different areas and it became restless to sleep on them. I made complaint to company on toll free no.[protected] and complaint nos.4177293 and 4177295 dated 4.11.2017 were given. After so many reminders and visits to seller a person...

I have purched two nos mattress one dcr 250 and another karlo coir both have same size 71x78x4 on 09/05/2017 from your authorised dealer scholar stationer's gar ali, jothat, assam. Both the mattresses are sagging more than1.5". I have lodged complain and your technician visited on 01/02/2018 and submit the report. While i enquired few days ago your good office told me that replacement of dcr 250 mattress is approved and for another mattress...

#Kurlon : How I wish, a company like this would have made good products, recruited some through professional and also managed a good customer service center.
Poor product, unprofessional attitude and pathetic customer service is what is left with Kurl On now. Bought a mattress for Rs 8000 in Novemebr 2017, used for a month and suffered severe backache. The retail point selling the mattress acknowledges that no instructions have been...

I purchased Super Deluxe Kurl-on mattress on 29.04.2015 of size 78*75*5 worth rupees 19000/-. The warranty certificate was given for 03 years. But recently I lodged one complaint for sagging issue of the said mattress with complain no. 4723827. The company arranged for a Technician visit on 07.02.2018 who has recorded sagging issue and also took pictures of my mattress as well as all relevant documents. On inquiry to customer care on 09.02.2018,...

Hi,

I had ordered a kurl on mattress in the year 2015 and eventually the mattress had sagging issues. After several calls and emails (Worthless customer service team) i got a replacement.

Now after getting the replacement which is not even 2 years old i am faced with the same sagging issues.

My complaint no. 4730347 was registered and a technician was sent to inspect the same at my residence...

I had bought a kurlon foam bed king size in october 2017, the stitching on the beading came off within a couple of months and on complaint they representative said the warranty for stitching is only 15 days and so i should resolve the issue myself. Don't know what kind of quality check these guys do. Never buy a kurlon mattress, if the company itself is not confident about their stitching then why risk buying one....

I have reported sagging and worn out pocket spring in the kurl-on mattress that i have been using for an year now. The springs in the brand new mattress poked my back for which i’m undergoing an expensive treatment for my spine pain caused by this mattress. Very uncomfortable. No back support. I wake up like a disabled person with extreme pain everyday morning. There’s absolutely no response from the dealer and the customer care. The...

Had purchased KURLON DRC MATRESS on 04th Jan 2017. Since more than a week, Bedbugs have been very badly effected. Because of this we are going through sleepless nights. As it's in warranty period, request for Replacement of the same. Bill.no. 1492 dt 04.01.17 from. vaishno devi handlooms. Carmel complex. Geddalahalli. Bangalore. 560077.

Medam,

Please find attached a snap of your advertisement mentioning KURLON...

Please be noted that we purchased the subject bed mattress in the year 2017 feb, wherein after having used we found that it is gradually going down and down. While sleeping and sitting we feel the back problem and now we feel it is the spring one. Whereas we booked at the time of purchase the springless one. This was purchased at pandiyan stores, paper mills road, chennai.

We request you to replace the mattress at the earliest...

Hi i had registered a complaint under the id number 4617289. Highly & extremely disappointed with the response of customer care. I bought the mattress about 3 years back but due to constant back pain and discomfort i was unhappy with the product. The nagging pain in the back caused by the mattress lead me to undergo an mri scan where cervical spondylosis along with disc prolapse was diagnosed. I had to stop using the mattress immediately....

Hi i had registered a complaint under the id number 4617289. Highly & extremely disappointed with the response of customer care. I bought the mattress about 3 years back but due to constant back pain and discomfort i was unhappy with the product. The nagging pain in the back caused by the mattress lead me to undergo an mri scan where cervical spondylosis along with disc prolapse was diagnosed. I had to stop using the mattress immediately....

I had complained about kurlon matress at 9/1/2018.by phone, ur representive respond and send ur technician, taken full details, measurement.
send his report to his senior.at 13/1/2018, received a call that ur replacement of matress is apporved, nd u will get it within 3-4 days.but still not received my product, last week again i talked with customer care about my query, but still
result zero, like this type of service i will...

Need to exchange mattress not workin properly as expected. The mattress which was purchased kurl on angelica causing health issues like back pain. Hence the springs are also not working as expected becoming rigid on one side o[censored]sage.. Which is causing health issues again.. I want to exchange this mattress to foam mattress where i am not getting proper response from kurl on.. Kindly resolve this issue.....

I bought a kurl on foam mattress of double bed of size 5*6 feet of height 4 inch. I bought it in april 2017 from vardhaman furnishing and mattresses in bodakdev, ahmedabad. I am very disappointed as the mattress turned soft within 4 months o[censored]sage, it has become bouncy. Then i made a complaint to the dealer from whom i tok tge mattress. After complaining he came to just see the mattress after 1 and half month. Which was very rude. We tell...

I bought 3 (Size - 72*35*4, qty - 2 and size - 72*48*4, qty-1) kurl-on mattresses on 12.02.2015 from the handloom emporium, vikas marg, shakarpur, delhi-92. After 7 month or so on, the mattress size-72*48*4 among them depressed in centre. Due to unawareness, i have not been complained before. So, please direct ur care person at my location to examine the mattresses and solve the problem.
Now the mattresses became un even and not suitable...

Hello Sir,

My complain no is 4346353

It is regarding mattress which I bought 3 months back - DRC 250 and already replaced once!

Problem is both the times it is getting sagged more than 1.5 inches.

The customer care executive conversation was very much impolite and I have recording of the same. I would like the refund but company policy says they can only replace it. How many times...

On 31st october, i went to kurukshetra university for submitting my all semester dmc for getting 8th semester scaled dmc. I submitted my all documents and they told me that my application number is 9280. They said me that after one month you will get your 8th semester scaled dmc from your college. You don't need to come university for your dmc. You will get scaled dmc directly from your college. But now two months has passed but i didn't...

I have purchased this kurl-on mattress, four days ago. (Date of purchase:[protected]; model no. - relax 72*36*4) since then, i'm facing acute back pain every morning after sleeping through the night on this mattress. Not to mention the mattress is also too hard for a comfortable sleep. I want to return this model and purchase another one. Kindly look into this matter.

Email id: [protected]@gmail.com...

I am from patiala and i bought a set of kurl on mattress from m/s khanna handloom, patiala on 09.11.2013 and i was given a 5 year warranty card duly stamped by the store. The problem was that the mattress sagged in less than a year. I contacted the store and i was told that an official from the company will visit and check the issue. The first casual attitude your company displayed was the official visited after so many reminders and on top...

I have purchased kurlon drc 250 mattress in june, 2017 and a lot of sagging is observed in all aound the mattress. The mattress is having warranty for 2 years. I approached to retailer from where it was purchased and they replied to make complain with customer care. Mattress is in very bad shape & facing a lot many difficulties in sleeping.
Kindly look in to the matter & take necessary action for replacement of the same.
Thanking...